We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,413 reviews.
Garbage. Parcels never collected on chosen day. Go direct to the courier in future
25/11/20 by paul wallace
Great to get good prices to send to Europe, fast efficient service, all worked as expected. thanks
25/11/20 by Laura
I am pleased with the service. The tracking link gave me up-to dateinfo about where my parcel is. Thanks for the servioce and I shall recommend Parcel monkey site to all my friends.
25/11/20 by Sreerahul22
Very happy with service, picked up on time and arrived on time! Box was intact and recipient very happy.
25/11/20 by Consumer
Please avoid Parcel Monkey at all costs. Their customer support is the worst Ive ever dealt with. It took over 4 weeks of investigating a lost parcel, with no updates on the state of the parcel, for only myself to ring the 3rd party courier service they had used and confirm that it was lost. Once they admitted the parcel was lost, they refused to pay out on the insurance I had paid for due the claim being made x amount of days after the expected delivery date. However they failed to provide a delivery date on any email or quote, and they also instructed me there would be a possible delays with the delivery due to COVID. Please avoid, the Parcel Monkey team are horrendously unprofessional and I wouldnt recommend them to anyone.
25/11/20 by Alex Harte
Very efficient and easy to use.
25/11/20 by no name
I have used this service several times already and found them very efficient and prompt with their delivery. No problems so far which is good.
25/11/20 by Satisfied customer
Website easy to navigate. Great choice of couriers for collection and delivery of my parcel. Will use again.
25/11/20 by Kristen Cadle
Competitive price, clear instructions and excellent service. My parcel was picked up on time and delivered within the time slot.
25/11/20 by Leslie Thomas
Always been good to me
25/11/20 by CustomerArthur wood
Brilliant service
25/11/20 by Anne Bunce
Great price and international delivery on time.
25/11/20 by Robert Foreman
Superb service. Lovely young man collected parcel from Lancashire in the time slot given and just short of 24hrs later delivered to my Daughter-in-law in Bracknell Berks. Would certainly recommend and use Parcel Monkey again.
25/11/20 by Carol Whittle
Brilliant door to door service, at a reasonable price.
Thank you.
25/11/20 by Phil
great company easy to work with
25/11/20 by Mark Rawson
Parcel was collected on time and arrived in Florida exactly as predicted.
I have been sending parcels for more than 30 years and this was the fastest service ever.
25/11/20 by Mrs Mary Murray
Hi, Yes, an excellent service, although I would like to get the labels a bit quicker after booking.
25/11/20 by PATRICK FRANCIS MORONEY
A fantastic service
25/11/20 by Customer
always a great service..
25/11/20 by Jason
This is a great service. My 2 parcels were delivered and signed for.
25/11/20 by Mrs Elma Stockman
Easy to use website, helped me find the perfect delivery & collection options, times & costs. However, it wasnt clear that the courier I chose (Parcelforce) would provide a label upon collection and so I made a special trip out to print my label, unnecessarily. It would have been a perfect experience if either Parcel Monkey or Parcelforce communicated this on the website or in the emails.
25/11/20 by Lauren
Another parcel sent with Parcel Monkey UK. Very efficient, very reasonable price
Very happy
25/11/20 by Mrs Karin Sweryda
Picked up and delivered on time. Would definitely use again.
25/11/20 by Jo Hulme
Easy to book, competitive pricing, prompt parcel collection and delivery. Highly recommended
25/11/20 by Customer
Easy website to use, competitive prices and delivers when promised
25/11/20 by CutlerySearch
Brilliant service I canny fault it. Cheap. Reliable convenient I will always use them
25/11/20 by Susan Garrett
Recommended
25/11/20 by Nitin Patil
Great service efficient and quick
25/11/20 by Customer
Nightmare service - avoid. My shipment has now been held by their appointed courier for 15 days as they passed it to a shipping company that doesnt have a road route to my destination. They keep asking me for permission to switch it to By Air delivery at extra cost - but are refusing to tell me what that cost will be, and I am unwilling to allow them to bill me with unspecified amounts of money. I keep asking and asking via chat and email but they just keep telling me they will chase the courier for an answer but nothing happens. I have now given up keep going around and around this ridiculous circle and am now taking legal action to recover my goods or costs thereof.
25/11/20 by Mr Wright
Excellent service
25/11/20 by Sue Doughty
Easy to use for comparison and selection of the delivery service I want to use.
25/11/20 by Jace a.
Very good and very quick service will use in the future
25/11/20 by Customer
I paid for a 3-5 day delivery and here we are 13 days later and my parcel is stuck in New York according to the tracking. Really not good enough is it? So basically I am paying for a service that I am not receiving. Not happy at all.
25/11/20 by Mrs Judith Gallop
It all worked perfectly
25/11/20 by Ian Spratt
Top notch service.
Quick, easy, efficient and effective. What would you use anyone else?
Thank you PM
25/11/20 by Ashley Jarvis
Terrible customer service. Two parcels lost, the courier instructed us to raise a claim through ParcelMonkey but they refuse to budge with the only reply being that they need to wait for an update from the courier - for two weeks now. We have given them ample opportunity to remedy the situation but they have shown no interest. We send dozens of parcels per month using ParcelMonkey but will now be ceasing to do business with them.
25/11/20 by PCVN
My package was delivered quick
25/11/20 by Customer
Excellent service and my parcel arrived in Spain in one piece
25/11/20 by Mrs Georgina Nicholas-Jago
My package was picked up and still hasn’t arrived after 10days with information from parcel monkey customer service contractdicted by the company who they delegated to deliver. Will not use parcel monkey again as very disappointed with lack of help and customer service for their mistake originally
25/11/20 by Peter --
Very good experience! I am consistently having problems with delivery companies (late arrival, failure to call me and claiming failed delivery, etc). The guys from Parcel Monkey were really helpful, responsive and friendly and hugely facilitated interactions with DHL.
25/11/20 by Edward R
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