We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
Reliable service
A lot cheaper then the others
28/11/20 by cathy
Very efficient - easy to book and a good price. Got to Belgium quickly and kept me informed of each stage of delivery.
28/11/20 by Diane Pate
Great value straight forward service, will use again...
28/11/20 by P Patel
Excellent service for parcel from UK to Hong Kong. Arrived within a week. Website easy to use. Brilliant customs forms and labels. Thank you.
28/11/20 by Jane
A quarter of the price the post office wanted..but still dropped off at the post office. Lol! Fully tracked and delivered from UK to Germany in a few days, at a time when most post is slow due to covid-19. Would recommend
28/11/20 by Laura
Great service. Used DPD as recommended. Took parcel to drop off on Saturday night and parcel was delivered to my friend in France on Thursday. Brilliant.
28/11/20 by Angela
Picked up on time and delivered in New Zealand in less tha 1 week and was cheapest
Excellent
28/11/20 by Roger Martin
Great price and unbelievable delivery time. Cant wait to use them again.
28/11/20 by Patricia Robinson
Easy to book and prompt service for collection - very pleased
28/11/20 by Customer
Always choose this for international deliveries! Not once had an issue and the parcel is received undamaged within 2 days! I love the fact it doesn’t cost much either! Would give more than 5 stars if there was a chance! Thank you!
28/11/20 by Marianne Rayner
very reasonable price, had one slight problem the courier did not pick up when booked ,spoke to a adviser on the chat page and she was very helpful she reassured that it would be picked up following day. the parcel was gong to the usa and within three days it was there and you can track at any time, very helpful will use them again.
28/11/20 by mr g teolis
Easy to compare pricing to ship abroad.
28/11/20 by Rebecca Marsh
Terrible didn’t pick up package , waste of money
28/11/20 by Customer
Excellent service collected from home and delivered abroad within the time scale..very reliable and easy to use.
28/11/20 by Heather
So easy to use and prices very fair
28/11/20 by Andy Court
Damaged in transit
28/11/20 by Customer
Excellent service
28/11/20 by Kevin
All very good . Thank You!!
28/11/20 by Malcolm
Easy to do and find the postal company able to send my package.
28/11/20 by Robin Marsiglia
Parcel delivered the next day. No issues. Great service.
28/11/20 by Trevor Davies
Ref: PM8811233 your ridiculous online customer service is manned by people with no sense or brains, I have sent proof that my parcel (Parcelforce) was scanned in at the post office, you have lied saying firstly it had been attempted to be delivered twice and a card put through, then you say it’s not even been scanned at post office even though you can see what post office it’s gone through, I have had unsatisfactory replies from day one of my complaint, my customer has waited in twice for the parcel because of your lies and now your saying it’s “lost”, this company is a joke and tells LIES, never again will I use this fraudulent company, I am out of pocket my £72 which is a lot of money to me ? Very angry?
28/11/20 by Jacque
Very simple and clear! Able to compare with all delivery options! Loved it
28/11/20 by Jessica
Good value and prompt service.
28/11/20 by LADY HOOD
quick and easy
28/11/20 by Mark
Once again I used Parcel Monkey and the parcel arrived in very good time into the Country - all the way through the system is brilliant and efficient
sadly though and definitely nothing to do with Parcel Monkey but one should be aware some Countries Customs are real sticklers, we are still waiting for them to release and send it to our daughter so just be aware!!
28/11/20 by Mrs M Gilroy
Second time I have used Parcel Monkey and on both occasions the deliveries arrived in good time and with no problems
28/11/20 by Gary Waring
Very good and fast
28/11/20 by Przemyslaw Byczek
can choose carrier for your parcel and arrange pick up either at home or drop off at shop. Ideal for keeping travelling down to a minimum especially during Covid pandemic.
28/11/20 by Ratty
Arrived in good time and consideration considering it was opened by customs. ????
Good job parcel monkey.
28/11/20 by Andrew Baker
Prompt pick up from UK address for a delivery to Switzerland.
Packaged badly damaged upon arrival, had also been re-sealed by DHL.
Fortunately, the contents were in tact with no damage.
Would definitely use again.
28/11/20 by Stephen Allen
Problem free. Courier delivered quickly and safely.
28/11/20 by A Pope
good value, easy to use.
28/11/20 by Customer
Excellent communication, very efficient & quick service.
28/11/20 by Kristy
Parcel collection went fine and delivery went well. Delivered by Parcel Force but cheaper than the post office itself. Thank you
28/11/20 by Ms Alison Sutherland
Very efficient. Great notifications too!
28/11/20 by Niki
Great. Easy to use. Straightforward.
28/11/20 by Customer
Great Service and Fast delivery overseas
28/11/20 by Michael James Harrison
Customer service is non existent. I still have not received my parcels after 2 weeks and nobody at parcel monkey gives any info. Their online help service is a joke with them always responding with we will send email. Meanwhile i have not received package and parcel monkey have still taken money. Would not recommend parcel monkey to anyone. Totally inept and incompetent service from them.
28/11/20 by Peter --
Very easy to find a price, book and print label.
Nice price, good value for your money.
Fast delivery
28/11/20 by A Neumann
Quick and simple. Incredible price quoted for fully insured parcel (£2000 cover) for only £64. Thanks
27/11/20 by Jake Maleszyk
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
