We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
Straight forward booking. Will use again
27/11/20 by Kate
First time we have used parcel monkey and we r very very pleased with the service Three large parcels to send Very reasonable price and excellent tracing Well done
27/11/20 by marlene finlay
Parcel was delivered one day later than expected but given the number of deliveries, because of covid and it being the Christmas period, I think we got a fab result. And at a fraction of the cost had I find to the post office. Well done guys.
27/11/20 by Simon, East Sussex
Fast. Inexpensive in comparison to many others.
27/11/20 by Customer
Very quick and efficient
27/11/20 by Customer
Two packages sent within three days, both arrived on time, intact. Very pleased. Thanks!
27/11/20 by Customer
Excellent service
27/11/20 by Customer
EASY TO USE AND COMPETITIVE
27/11/20 by Mr kusyj
Everything was fine. Arrived even more quickly than expected from UK to Canada.
27/11/20 by Customer
Great service booked and delivered safely thank you for a pleasant experience
27/11/20 by Charlotte
Parcel shipped to France 7days ago delivered back to me as the delivery address.
27/11/20 by Alan Taylor
Very happy with the service,
27/11/20 by Rebecca Pardoe
This company is terrible especially when it comes to customer experience. Always go ROBOTIC Template based responses without valuing the emotions of the customers. Failed to collect from home and no actions before I personally chased them actively for 2 days.. Took a fortune amount to delivery the box for next day delivery and its still to be collected. When asked for the reason "They simply take their hands off" by showing some hidden terms & conditions. So, be careful when you deal with this company next time.
27/11/20 by PrashNL2UK
Poor. Parcel not arrived after a week. When I queried they advised they could track in receiving country even though it gave me a tracking code and link to track it. All I know is it left the UK.
27/11/20 by Todd
Fab prices, will always use.
27/11/20 by Samantha
Used this service before no problem but this time was difficult, Printing labels was hard couldnt get them to be visible. Also got mixed up with labels for Post Office as I didnt realise there were two couriers and I had put the couriers label on instead of Parcelforce. I think this should be made more clearer for golden oldies like me. Good service on tracking parcel is on its way not delivered yet one week up.
27/11/20 by MARLENE MCGHIE
Easy! It worked just fine.
27/11/20 by Mr Wilcox
Fantastic service. Quick cheap and very convenient
27/11/20 by Customer
Excellent service easy to use website, parcel picked up and delivered as stated with tracking. Simple
27/11/20 by cdownie70
Quick and safe
27/11/20 by Customer
Amazing service . Parcel was collected from my home late afternoon on Monday , and it arrived at my daughter’s apartment in Nice France on Wednesday morning . Just fantastic
27/11/20 by John Barker
Arrived in time, no damage
27/11/20 by Claudiu Harbuz
The return address on the labels they provide is the Parcelmonkey depot. If you send a package and it is undeliverable, it is returned to Parcelmonkey..... AND THEY THEN CHARGE YOU AGAIN TO RETURN IT TO YOU??!! . NO WONDER THEYVE DITCHED TWITTER & FACEBOOK.
27/11/20 by The B Road
Excellent service, very quick and easy
27/11/20 by Peter
A painless process that worked without a hitch.
27/11/20 by Brian Buckman
Im very impressed. It was very quick and not expensive.
27/11/20 by Customer
Easy to use site, worked really well. Would use again.
27/11/20 by Julie Hickman
I paid for next day tracked delivery. The tracking system did not work. The customer contact system is confusing to use without a send button. Some of my messages did not appear in the thread. The image upload system would not accept my pictures, which complied with the specified image criteria. My package was eventually delivered four days after collection, without any explanation for the delay or the absence of tracking . My request for a refund was refused. I would rate the service I have received from this company as unsatisfactory.
27/11/20 by Rod
Pick up and delivery smooth and all on time - great service- thank you.
27/11/20 by Customer
Everything is just nice. Will use again. Thanks
27/11/20 by Customer
Perfect and easy to use, would recommend and will definitely be using in the future. Thanks
27/11/20 by Paul Manley
After being let down repeatedly by another delivery company. I tried parcelmonkey. Ordered about 11pm Thursday, was collected Friday and delivered Saturday. Amazing service
27/11/20 by Nicci
Charged me 52 pounds extra
26/11/20 by Customer
Easy to use site and good service from collection service. Have yet to see if it arrives in New Zealand
26/11/20 by Jennifer
My parcel still hasn’t arrived to deliver address since last 20/11/20 wi would like to know what is going on
26/11/20 by Customer
Poor service collection was supposed to be picked up tues it’s Thursday still no collection paid for next day pathetic wouldn’t recommend wouldn’t ever use again called DX who were supposed to collect said they attempted collecting which is a blatant lie as I was in all day waiting absolutely rubbish!! Don’t waste your time or money! With these monkeys!!
26/11/20 by shanaz bobat
Turned up on time, delivered on time excellent service.... would definitely use it again
26/11/20 by Customer
Always provide a good service.
26/11/20 by craig w
After an awful experience with parcel2go I switched to ParcelMonkey, have used twice so far everything went smoothly, much more reliable!
26/11/20 by Customer
Simple, smooth and easy
26/11/20 by Customer
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