We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,413 reviews.
Arrived faster than expected. Great service
24/11/20 by Customer
Easy to use value for money
24/11/20 by Kevin Coyle
Nothing negative to report, everything went well
24/11/20 by West London Customer
swift delivery... excellent price... very pleased
24/11/20 by Customer
excellent. communication, no breakages.
24/11/20 by SH
All went as advertised. Good price too
24/11/20 by moo52bar
I think parcel monkey could be a very useful service. I find it hard to give them a positive reveiw, hoever, as my parcel (a small bookshelf) arrived effectively smashed- corners were broken off, shelves falling out despite having been screwed in, and cracks in the frame. It was carefully wrapped and padded. I dont understand how this could have happened without having been literally jumped on repeatedly. Maybe parcel monkey should review the quality of the couriers they provide a platform for. It is a very useful website, but I cant give the service a good rating considering that I used it to send an item which has now been rendered unusable.
24/11/20 by Customer
Fantastic service, was allowing a month for parcel to arrive before Xmas and it took just over a week.
24/11/20 by Customer
Fast and reliable service
24/11/20 by Customer
Excellent service once again! “Thank You”
24/11/20 by Mrs Lisa Davis
fairly straight forward to use the site but there are issues with northern ireland and the highlands with additional charges being added at checkout ,and because its not possible to speak to anyone it is difficult to resolve problems
24/11/20 by pch classic and vintage parts
Excellent service..picked up from my door and delivered to New Zealand within a week! Incredible service..top marks
24/11/20 by Tony Horrocks
The monkey done good no spanking the monkey required
24/11/20 by mr stephen lake
very good as usual,no complaints
24/11/20 by John Proctor
Basically a good service but I find the labels difficult to print sometimes.
A customer service telephone number would be useful too - but I guess thats out of the question these days!
24/11/20 by Stuart Richards
Reliable and professional. Good price.
24/11/20 by Iwona K
Service completely met its specification. Prompt morning collection at post office followed by morning delivery following day. Price was reasonable and competitive.
24/11/20 by ROWLAND
Excellent service and interface through Parcel Monkey. Thank you.
24/11/20 by Sunil
1st time Ive ever used Parcel Monkey and Im very impressed and will use them again. Thank you.
23/11/20 by My Reviews
Arranged shipping from UK to Southern Ireland, collected next day & arrived safe & sound 2 days later at its destination. Safe simple & easy. Highly recommended
23/11/20 by Customer
You are a faceless organisation that enables me to get access to Parcelforce cheaper than going direct to them.
I rate Parcelforce and their network very highly.
I never met or spoken to anyone from Parcel Monkey so not sure how to rate them on service?
23/11/20 by Customer
Easy to use and efficient
23/11/20 by Ms Indre
Used parcel monkey to collect two different parcels for me using parcel force. Paid extra £20 on both parcels for 24hour delivery instead of 48hr or standard delivery. Parcels were both collected on Friday morning. Its now monday night and still no sign of my parcels.
23/11/20 by ITA
Amazing again
23/11/20 by Customer
Very competitive prices and very ease to use
23/11/20 by Customer
Easy, great price, saved loads of searching about, just what you need when sending odd size and weight parcels, a breeze
23/11/20 by Steve Fox
Item notcollected. No reason given. Collected next day.
23/11/20 by Maureen
A confusing transaction - not collected (by DHL) on the day arranged, I rearranged for two days later and on the intervening day a courier did arrive to collect. I informed ParcelMonkey who said that as the parcel had been collected the extra delivery would be cancelled. Then three days later another DHL courier arrived to collect. The parcel was delivered, though one of the contents was smashed. Disappointing as all previous collections/deliveries have been good.
23/11/20 by Street3ple
Delivery problem parcel force.
23/11/20 by Razvan
The first time I have used parcel monkey and I thought the service was excellent will definitely use them again
23/11/20 by Stuart Maclean
Have had a few parcels delivered to Denmark they’ve always been on time and
In perfect condition wouldn’t hesitate to use them again
Such good prices for delivery to
23/11/20 by Jo walker
International shipping; package arrived as sent. Happy with service and the best price.
23/11/20 by Mrs Mitchell
Parcel monkey best on price and great on delivery anywhere. Always use them
23/11/20 by MRS ANNE WHITE
3 parcels picked up in Cheshire at 18.00 hours on Monday arrived in Malaga Spain Friday lunch time as requested . This is the second time I have used them will definitely use them again very good service and reasonable prices
23/11/20 by Ian Francis Oliver
Good price, pick up and delivery on time as stated. No issues.
23/11/20 by Kate B.
Quick and easy process - getting quotes and a simple selection. Used various couriers through PM and always been very good.
23/11/20 by David Cuthbert
It’s the first time I have sent a parcel in this way. It really was plain sailing. Thank you
23/11/20 by tric
Good on the whole but just one small issue could have been handled better. I sent two parcels, one to the USA and one to Sweden, both to be collected from my home address. DPD would collect and deliver the US parcel and Parcelforce the Swedish one.
I received a notification that DPD would collect their parcel at a certain date and time but there was no mention of a collection by Parcelforce. I was concerned about this and, although I considered contacting Parcel Monkey again to ask about it, I decided to wait and see what would happen. But I was still concerned.
On the specified day I waited for DPD but did not know what would happen about the other parcel. DPD arrived but could only collect the US parcel. I was then worried that the other one would not be collected.
Happily, Parcelforce turned up soon after and collected the Swedish parcel.
So I need not have worried, but better information would have prevented a day of worry.
23/11/20 by Pete F-E
Excellent service. Parcel was picked up on arranged day and time in UK. Arrived at destination in Europe very quickly. Will definitely use Parcel Monkey again.
23/11/20 by Customer Pamela D
Great service fast and efficient exactly what was promised actually better as the item arrived a day early so happy with dhl and parcel monkey
23/11/20 by Customer
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