We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Easy, quick and reliable. I shall definitely use you again. Thank you.
21/11/20 by Charl Ackerman
Great service, good to be able to track parcel. Delivered in good time.
21/11/20 by Wendy
Brilliant will definitely use again ..
21/11/20 by Rach Filipe
A good service
21/11/20 by MR JOHN COX
Great service yet I was only told of the extra charge after my parcel was delivered. I would suggest this charge be known when I dropped the parcel at the post office: it’s hard for me to understand at this later date or prove my parcel needed the extra charge when I weighed it and gave the correct weight.
21/11/20 by Customer
The best courier service that I have ever tried when sending stuff to France and I have tried a few in the past. Excellent and fast service and an amazing price too
Just hope that our useless Government hasnt made it impossible to achieve after the end of the year
21/11/20 by Shems Barn Aspenden
The booking was straight forward and I was given an hour window. However the carrier was two hours late.
21/11/20 by Margaret
Very useful and saved us loads of money!
21/11/20 by Sharon Bowles
I arranged the drop off of a parcel to Belgium with an affiliate of Parcel Monkey. I dropped it off at the Post Office and was given a receipt at its collection and a tracking code. It took only a few days for it to arrive so I was very pleased with this service and being able to book it this way.
21/11/20 by zanda
Good service. Fairly quick delivery. Expensive but cheaper than other carriers. Thanks will use again.
21/11/20 by Customer
regarding pm 8822122, there was a mix up with the address, i do not know how this happened but when the courier tried to find no 13 midfields close "there is not a number 13 on midfields close" he was 3 0r 4 houses from the recipients address 13 midfields drive, i have spoken to the recipient robert ritchie and he has lived at the address for many years, and says although there is confussion between midfields close and midfields drive being next to each other common sense usually prevails and deliveries end up at the address, my main dissapointment with parcel monkey though is that while the parcel was at southampton. i was not given an option to correct the address and get it sent back to burgess hiil. no you had to grab a few extra pounds and make me pay for it to come back here all the way to peterborough, so i could pay you a third time to send it back to burgess hill, i have used you exclusively for my courier deliveries over the last couple of years, but this has convinced me to look further afield in the future, i strongly feel you should have offered a re-addressing option whilst the parcel was at southampton. graham fisher.
21/11/20 by Graham Fisher
Sent a parcel nearly on the 10/11 and it’s still not delivered! The worst service I’ve ever come across it’s meant to be delivered the same week and it was an urgent return!!! Don’t use there’s better couriers than this by a mile.
21/11/20 by Rehana
Super fast service and great delivery,
21/11/20 by Naomi j
No problems at all.
21/11/20 by Customer
Excellent service.. easy to use.. Parcel Monkey got me the cheapest price..
21/11/20 by Arthur
Easy to use app and very fast delivery will be using in the future
21/11/20 by David James
Didn’t collect the parcel although I paid for it to be collected.very reasonably priced.would use again but not collect
21/11/20 by d j langdon
Very courteous and helpful delivery
Will use Parcel Monkey again.
21/11/20 by Mrs Hazel Drew
Great service. I will definitely deal with again.
21/11/20 by Kirsty Macleod
Fantastic service
Picked up from my house at the time predicted
Loved being able to track it till it was dropped off at the address in Singapore 5days later!
21/11/20 by Martin Galton
They would not accept the return address phone number, waste of time this lot.
21/11/20 by Customer
Used a load of times and had no problems sending to lreland
21/11/20 by george dixon
Sent a parcel overseas, received i good condition but sightly later than expected.
21/11/20 by customer
I always use parcelmonkey for sending things overseas - easy booking system and reliable tracking. No problems experienced in over a year of using them.
21/11/20 by Green
Absolutely wonderful service! Great value for money and fully informed, at both ends, of every step in the process. Thank you ????
21/11/20 by Gary Edwards
Ordered shipping around 4pm so I could drop off at shop that evening. No label by 5.30. Contacted customer service, promised refund in 5 days. Spent longer on chat, promised refund in 24 hours. 10 days later, still waiting for refund. Just filed Paypal claim. Never known a competitor take your money and not send a shipping label immediately. Avoid.
21/11/20 by Paul Trynka
Excellent service as always
21/11/20 by Susan
No refund after a cancelled order . 7 days later
21/11/20 by Stephen Warburton
The parcel was delivered to the house which is not usual in Bishkek.
21/11/20 by Brian James
Fantastic, quick and really cheap service!
4 alloy wheels bought from Cardiff and delivered to Norwich, I received them 2 days after requesting the collection!
Will definitely be using this service again and recommending to everyone that will listen!!
21/11/20 by Customer
Quick service from Brunei to UK.
21/11/20 by Fast Eddy
I gave 4* because it is more easy if delivery companies provide us with print the label when the delivery man collect the parcel. But everything else its good
21/11/20 by Beth
Excellent service from pick up to delivery. This is the second time we have used Parcel Monkey and would do so again.
21/11/20 by AlanC
Poor Do not offer 24 hour delivery and then blame covid for taking 3 days to deliver
21/11/20 by Customer
If your parcel is damaged in any way they will not take any responsibility. I had a parcel damaged, was opened and was missing parts while in their possession. Do not trust these monkeys...
21/11/20 by robertshafer
Perfect timing for collection and delivery. Used two different delivery companies and they were both excellent.
21/11/20 by Lindsey Hanson
Great value.
Parcel collected and delivered on time.
Updates and tracking info were very good.
Would recommend.
21/11/20 by Customer
Excellent service and quick delivery
21/11/20 by Dawn Wildman
Easy to use and my parcel was delivered to Sweden within a week.
21/11/20 by Gary Waring
Great reliable service
21/11/20 by Gary Kirby
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