We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
Really quick service
27/11/20 by Customer
Great and cheap
27/11/20 by Debbie Forsyth
Very happy with service
27/11/20 by Customer
I have always found this site to be very helpful and reliable
27/11/20 by customerMrs Belton
My last experience of Parcel Monkey was fine; this one less so.The first drop-off point on the website denied being a DPD handler. The second (several miles away) couldnt get the software to work. The third (several more miles away) was excellent, but I had rather lost my faith in the set-up by then, so although I got the parcel sent I was still in a foul mood! Iain, Penicuik
27/11/20 by Iain Steven
They carried out the service I paid for with no issues, good job ...
27/11/20 by Jamie Monro
Great service . Competitive prices.
27/11/20 by Keith
Great quick collection would use again
27/11/20 by Customer
worst service ever. checked down here and my experience is exactly the ame as the next bad review. Sitting in being returned too Parcel came from france, didnt try to deliver, now sent back to france. Dpd asked me to ask them to call dpd and request a lost parcel case opened. Parcel monkey (eshna) refused and parcel is likely lost. Customer service worst ever ever ever. Cannot get any help and parcel left france for uk nearly 3 weeks ago. I am going to continue to leave these reviews daily until I get some help from parcel monkey even if I have to open a million email accounts to do so.
27/11/20 by Melody541
Very quick service and use you regularly and will continue Thank you
27/11/20 by Sam Tidmus
Easy drop off and box arrived quickly and in perfect condition. Very reasonable price for a great service!
27/11/20 by JACQUELINE REYNOLDS
Easy, quick and delivered on time.
27/11/20 by Emma
Great service saved money over going direct
27/11/20 by Jeff
SUPER SERVICE
10 OUT OF 10
27/11/20 by HOGIEBABY
Sent a parcel and is being returned to me without any explanation or proper support by there team. Very disapointed
27/11/20 by Ron Wilkinson
My first experience of Parcel Monkey
Collection from home was within the time slot given, and my parcel was safely received at destination . Will definitely use again,
Thank you
27/11/20 by Customer
I am a great fan of ParcelMonkey use them all the time ????
27/11/20 by Customer
Couldnt be easier
27/11/20 by DH
Parcel arrived safely, undamaged and on time thanks to Parcelforce.
27/11/20 by M Clark
Always an excellent service, never had a problem with any deliveries booked through Parcel Monkey
27/11/20 by Christine Brack
Easy to navigate - good on options and prices
27/11/20 by Customer
Parcel has not arrived so far
27/11/20 by philip jeffs
Paid for next day delivery. 3 days later ( & multiple messages ) it arrived. They were given a time slot.... It arrived an hour later than time given. 100% Disappointed & would not take a chance of using it again.
27/11/20 by SHAUNA
Great service at a fair price
27/11/20 by Customers j. miscandlon
A courier firm that doesnt really want any business! I needed to send a small parcel to Bhutan. So, I completed all the information needed, online, received a quote, accepted it and paid. I received a customs pro-forma invoice almost immediately and was told labels would follow. Then I was told that the order had "come up with a service code error" and that the courier couldnt deliver the parcel on the selected service. I would be transferred to the claims department for a refund which could take up to 7 days. Try as I might I could not find out why my parcel could not be delivered on quote from an advertised service. I asked if this applied to all deliveries to Bhutan and was then advised to try mock quotes before paying for a service. To my mind, a quote is a quote and I have never heard of Mock Quotes before. I still dont know why my parcel could not be sent or why Parcel Monkey is advertising quotes it is not prepared to honour. If Parcel Monkeys quotes are as fragile as this, payment should not be taken by them until they are happy that they are going to send the parcel to its destination. A total waste of time.
27/11/20 by Barry Turner
Hood service and price will use again this is only 2 nd time used but it went fine and price was good
27/11/20 by Mrs B McLaughlin
Very easy process! Used drop off and the packet arrived at destination within quoted time.
27/11/20 by V.R.
I have had very good service from parcel Monkey so far.
Thank you
27/11/20 by Customer
First time Ive used Parcel Monkey - I had to send a really heavy item weighing in at a 21kg. Lots of courier options to choose from and unbelievable prices compared to booking through the couriers website direct...how does that work then? Anyway, seamless transaction and Parcel Force picked up at the given time and delivered within 48 hours. Whats not to like? Highly recommended.
27/11/20 by Rob J
Insurance prices are much more reasonable than another courier for more expensive items Ebay integration is shocking in comparison though! Really makes it a frustrating experience
27/11/20 by Ben
Although parcel monkey came up with a great price they let themselves down by not collecting the parcel when they were supposed to.i waited in all day and nobody turned up.i had to contact them to rearrange for following day when tbe man came to collect he couldnt answer why it was missed day before.then when I did tracking it said they tried to collect but parcel not available.but collected eventually abd delivered in good condition.
27/11/20 by Andy Wood
How can you ask me to rate your service if I haven’t had any confirmation of delivery yet?!
27/11/20 by ian peters
Excellent good service
27/11/20 by Ahmet Dag
Smooth no problems delivery to a delivery country not serviced by many couriers with excellent updates and tracking throughout. Door to door service with no hitches and a fair price.
27/11/20 by Ronald Brickley
Excellent service using Royal Mail at a third of the cost
.
27/11/20 by Steedge
Great service parcel picked up from my home and delivered in Australia a week later.
27/11/20 by Customer
Easy drop off. Fast track able service.
27/11/20 by J Gordon;
Brilliant service this time
27/11/20 by Janet Parris
Great service
27/11/20 by Luke Birdsall
very easy to use
27/11/20 by carl vaughan
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