We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
Easy and fast. My parcel took 6 days to arrive to Spain from the UK in late November. The only downside is that the first collection point where I took the parcel, didn’t accept it even when they were listed. The second place where I took the parcel were efficient and quick receiving it.
26/11/20 by Customer
Very impressed with both simplicity of using the system and effectiveness. Used it to send a parcel to Europe and will do so again
26/11/20 by Malcolm Bates
I use this service again and again ...... reliable and great value for money
26/11/20 by Paul Roberts
Always go to parcel monkey first, and always satisfied with the outcome. Thank you
26/11/20 by Customer
Worked really well. Took parcel into advised centre. No problems . Parcel arrived in Portugal no problems. Cheaper than going through the carrier
26/11/20 by GS
Easy to use and compare prices. I chose on this occasion to drop the parcel destined for France to the local post office to be picked up instead of waiting in to be collected by courier from home. It was dropped off on a Friday and delivered by Tuesday lunchtime in the French countryside.
26/11/20 by Beverley
great service @ international shipping!
26/11/20 by Customer
Fantastic service. Have tried others but this is by far the best.
26/11/20 by M GILL
Easy to use good communication.
26/11/20 by Penny O'Connor
Excellent service no complaints
26/11/20 by Paul Fincham
Brilliant service - picked up my package and it soon arrived in Italy - much cheaper than postage. I often send my winter clothes by parcel monkey and then I don’t have to take luggage when I travel
26/11/20 by Sheila Frampton
Great service! First time used but not last!
26/11/20 by Customer
Courier collection was on the booking day.
Pacing was quick, I followed all journey of the parcel. All process was fine.
Thanks
26/11/20 by Nuran Ryustemova
Always great service
26/11/20 by Customer
This service was very easy to use and saved me around £20 to send a large parcel.
26/11/20 by Customer
Cheap and effective with no glitches, even in these Corona times thank you xx
26/11/20 by Sarah Berney
The courier arrived on time as booked, and the freight dog cage I needed to send was delivered undamaged.
I was able to track the delivery through the parcel monkey app. And insure it as well.
26/11/20 by Barbara Lesley Curley
Very efficient. My box arrived a day earlier than expected.
26/11/20 by Customer
As always parcel monkey has out shone other couriers in value time and customer services. It’s the couriers who let us down when we pay for 24 hr service and they are unable to hold this. Not a word from any on why or refund. It’s annoying when we have to chase them .if we pay we should get.not a maybe that’s not wrote down if it was ‘why waste your money. Parcel monkey should hold them to account if the option you choose and pay good money for is pay 24 get 24 and is not carried out.they should not have this delivery as a option. Amazonannie
26/11/20 by Amazonannie
Amazing and fast service! High recommended.. always happy with them
26/11/20 by Customer Jane
Easy to use service & website, delivery exactly as described, for a great price, too, very happy thanks!
26/11/20 by Leena Crichton
Excellent service, and they added a strap to our box, just in case. Thank you
26/11/20 by Mrs Cathy Hones
Less than one star. We sent a well padded and packed parcel to France containing a little frame with glass in. The parcel was thrown over a shut gate and the glass was broken when opened. The packaging said fragile glass please handle with care on it but obviously the person delivering took no heed of this. Maybe didnt understand?!
26/11/20 by Alison Holland
Our Response: Hello Allison,
Thank you for your review and we are very sorry to hear this.
We were unable to locate your emails but kindly be in touch with the Support team via your Parcel Monkey account and use that communication channel for further correspondence.
Kind regards,
Parcel Monkey Team
Given the pandemic performance was good. The parcel was collected within 24 hours, exported to Germany in two and in Germany for three days and delivered.
Reasonable price and easy to arrange.
Normally service would be in four days.
26/11/20 by DAVID KING
Never even collected my item yet still took my money absolutely ridiculous was supposed to be collect Friday recieved a message to say it would be collect then never was couldn’t speak to anyone as it’s just machines then got a tx Monday and Tuesday saying it would be collected and didn’t do I posted it myself and payed again on Wednesday rubbish service and still can’t get my money back
26/11/20 by Customer
Quick service
26/11/20 by edyta
Kept informed, picked up in time slot and advised when delivered.
What more do you need
26/11/20 by Roy M
Quick and efficient delivery
26/11/20 by Customer
Super happy with Parcelmonkey! Have now successfully had large 2 packages shipped from the UK to Germany with DPD at very reasonable prices. Its best described as very easy and reliable, will definitely keep Parcelmonkey this for my international deliveries!
26/11/20 by Meike
Great reliable economical service. Recommended
26/11/20 by Gary Kirby
Awesome... Great service.. same courier.. and a lot less price.
26/11/20 by Warren
Parcel was collected on time on Friday and delivered to France on Monday. Email and SMS updates
26/11/20 by David Long
I came across Parcel ???? Monkey ???? and booked an uplift I could not believe the price and the service with the carrier collecting from my home and returning to suppliers.
First class service and price
Highly recommend ✨✨✨✨✨
26/11/20 by Customer
Very fast ,very convenient . I do highly recommend this service .Thank you very much !!
26/11/20 by Customer
First time user and service was very clear and easy to use. Parcel was delivered early as well which was a bonus.
26/11/20 by Customer
Easy site to navigate. Speedy service and excellent Company. Have used them a couple of times now
26/11/20 by Marlene
I used Parcel Monkey to send a parcel to New Zealand. It was collected on time and door to door was 7 days. I could track it all the way and they even sent an email to the recipient to advise it was in its way. I can highly recommend and will be using again.
26/11/20 by Customer
Firstly the parcel was not collected on the day it was supposed to be collected, it wasnt collected the next day or the day after. When it did finally get collected it arrived at its destination in a terrible state, the box was damaged quite considerably and the goods inside got damaged too.
26/11/20 by Anita Robinson
The parcels seems to be getting there more securely wish they would phone or text the person who its for to let them know the day its out for delivery and I would be better if the customer service is more easier to approach but on the up seems to arrive quicker and the price is definitely GOOD for sending abroad love the tracking and signature required. Would recommend.
26/11/20 by Rosa
Easy to use and so far the best price for sending parcels to my family in France
26/11/20 by Chloe
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