We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Genuine review, sold an item on ebay and had to send to Thailand - great price and the item arrived very fast - great service, would highly recommend.
23/11/20 by Nick M
Returning customer - An easy to navigate website with multiple options.
23/11/20 by Richard
Superb as ever!! Xx
23/11/20 by Customer Jean McCormick
Excellent service
23/11/20 by MMcG Customer
I booked a shipment to Las Palmas in Spain. I selected Spain from the dropdown (as Las Palmas is in Spain), unaware that there was another option (Spain - Gran Canaria) further down the list. After 12 days the parcel was returned and the money not refunded. It is a simple design issue - it should say Spain (mainland only), but it didnt, but instead of refunding the fee for their mistake they didnt. I will use another company such as another courier.com which is cheaper and offers a better service.
23/11/20 by Richard Clarke
Very easy service to use .
23/11/20 by Janet
Excellent service from start to finish and easy to place the order.
23/11/20 by Miss Marion Rogers
I took the parcel with our Fosse Way Honey beeswax polish to the post office before lunch and the products were delivered safely on the next day.
Good value and efficient service.
23/11/20 by CHRIS ATKINS
i WOULD HAVE GIVEN YOU 5 STARS BUT i WAS TROUBLED WHEN THE PARCEL WAS COLLECTED BY ROYAL MAIL TO BE TAKEN TO A COMPANY BASED IN SLOUGH, WHEN I WAS EXPECTING IT TO BE COLLECTED BY THE CARRIER I HAD CHOSEN FROM THE WEBSITE. I ASSUME THESE WERE SUB-CONTRACTED ORGANISATONS, BUT IT CONCERNED ME BECAUSE I WAS NOT TOLD ABOUT THIS. BUT IT ARRIVED SAFELY AT ITS DESTINATION.
23/11/20 by Albert Grigg
I needed to send 10 fairly large parcels. Parcel Monkey came up with a very competitive price and their website made it easy to add multiple/identical parcels quickly and accurately. Printing of labels again was simple and best of all the collection arrived as expected. All round a very satisfactory experience.
23/11/20 by Nicholas Barnard
I use ParcelMonkey as my second choice shipping agent, as I can get a better deal on most global shipments through another agent. ParcelMonkey offers good value deals for shipping across the whole world.
23/11/20 by Ian J
Perfect... arrived from UK to Italy in 5 days, impressive for the times we are in
23/11/20 by King
Awesome service, can’t fault them!
23/11/20 by Customer
The courier didnt come to pick up the packages. I only got reimbursement for 1 of the shipments. The costumer service didnt respond timely
23/11/20 by Customer
Excellent service, I got the weight wrong and you adjusted accordingly, well done, common sense prevailed and you let me know extra charge and sent parcel on. Brilliant
23/11/20 by Mr Wainwright
Excellent website, easy to use, excellent pricing and service/delivery very speedy. Highly recommended.
23/11/20 by Jayne Tonkin
Very efficient and quick service. Use them often. Very happy with the service.
23/11/20 by Customer
Worked well. It does what it says on the tin.
23/11/20 by Peter Wills
Excellent service. Took care of the whole thing start to finish. Package was delivered early
23/11/20 by Rich
My parcel was delivered on time on the day it was meant to be there, thank you
23/11/20 by Ken Donaldson
Brilliant service
23/11/20 by Customer
This is my second time using Parcel Monkey, I used this service to send a parcel from the UK to the USA and it arrived within 2 days!! Very pleased with the service and will be using again :) thank you.
23/11/20 by Katie M
Brilliant service, got to Australia in just over a week and cheaper than other postal service.
23/11/20 by Marion Green
Top service, will use again
23/11/20 by Andy
Excellent service all round
23/11/20 by Nigel
The Parcel Monkey process was clear and easy to use. The price was excellent value as was my chosen carrier Parcelforce who delivered safely and on time.
23/11/20 by Roger Allen
Easy quick and simple
23/11/20 by Jola
Excellent services!!! Very reliable. The parcel arrived to Japan within 7 days under the difficult current (Covid 19) circumstances! The tracking system is amazing!!
23/11/20 by S. Sharpe
Cannot fault the service. Door to door from the UK to Brunei in a week. In the current climate that is amazing. Would recommend to friends quite happily.
23/11/20 by JC
Brilliant service and price! Parcel collected at 11.30am in UK and delivered to my house in France 48 hours later.
23/11/20 by Jane
Always 5 star service
23/11/20 by Customer
Used parcel monkey for a multiple parcel collect and deliver service. Very efficient. Recipient received next day. Could improve service by offering a 2 hour time collection window would have been helpful.
22/11/20 by lisa r
Insurance was never honoured
22/11/20 by Customer
Good value for money, great service
22/11/20 by Customer
Very easy to work through and send my parcel,collected and delivered on time,would recommend parcel monkey to all,thanks
22/11/20 by William Jackson
Excellent service from Parcel Monkey. Easy and efficient to use. I chose DPD who do parcel delivery very well.
22/11/20 by Peter Harries
Fantastic service , wouldn’t use anyone else !
22/11/20 by Anne
A quality of A+++
22/11/20 by Customer
Excellent service !
22/11/20 by Evelin
Unbeatable service and value for money......it’s 10/10 all the way!
22/11/20 by Rob C...a real I am customer.
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