We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
I decided to use a pick up point which took several days to be collected.
The parcel was however delivered soon afterwards, sadly to the wrong recipient (which was my fault) so i am now trying to locate it.
I will definately use this carrier again as problems were mine.
26/11/20 by Chrissie Lord
Easy to use, good competitive price and quick to pick up
26/11/20 by Carol Glossop
I normally dont have issues with parcel monkey except that when it comes to troubleshooting their own logistics issues, they are they actual monkeys. Ive waited all day yesterday for the courier to arrive to pickup a very large painting. Nobody turned up. Now they want me to reschedule a pickup but will not amend the pickup location although it is literally 3 minutes away. Their drivers will not attempt to call or communicate with you and ultimately this is the weakness of their operation.
26/11/20 by Carlos CB
Found the cheapest option for sending and parcel arrived within 5 days
26/11/20 by Customer
Great service time after time.my parcels across europe get there so fare,, perfectly.
26/11/20 by Unknown
quick and easy to book
26/11/20 by Charlotte
The complete package was great the cost the collection and the delivery top notch and will use every time.
26/11/20 by Customer
Geat company, Great service, did exactly what it said on the tin. BRILLIANT
26/11/20 by Sue
Parcel sent by ParcelForce48 was delivered on time and I was able to check progress on line.
26/11/20 by Mrs Squires
Picked up on time and delivered in two days. Thank you.
26/11/20 by JackieJo
Easy peasy ,this was the first time I had sent a parcel abroad and parcel monkey made the process easy and straight forward and my parcel arrived in four days which I thought was excellent service x thank you x
26/11/20 by jo
Very reliable . Parcels always reach their destination as promised
26/11/20 by Mrs Sylvie Fraser
Still have not received my packages over a week later
26/11/20 by Martin
BRILLIANT SERVICE, DEPENDABLE AND REASONABLE IN PRICE.
26/11/20 by Caroline Temple Cox
Poor online service, order status takes forever to update and unable to track order via parcel monkey or via courier directly.
26/11/20 by Customer
An excellent service U.K. to Denmark in three days and during covid - would never use anyone else
26/11/20 by Alison Lovell
Twice I have been asked for a review and my package hasnt yet been delivered. I tried to track it and after a week it still said it had just been dropped off to a pick up point. Only after responding to the first request for a review and saying that my package hadnt arrived yet did it show on the tracker that the package was on its way and due to arrive on suggested date Mon Nov 30th. If it arrives on this day it will have taken 16 days from drop off with little communication on its whereabouts. Not impressed.
26/11/20 by Sheila Vollmer
Outstanding service. My parcel was delivered in Singapore within four days. I am very impressed and so was the recipient.
26/11/20 by customer
Quick delivery would use again.
26/11/20 by Customer
Always fab. I use regularly and price is great and good service
26/11/20 by Jayne Marsh
Well impressed. Process was easy and simple. Would def use again.
26/11/20 by chris speer
Our parcel, which was picked up from our home, arrived at its destination in Australia a day earlier than expected. Excellent service. Prices are high but we use the service only once a year.
26/11/20 by Customer
Great tool for working out cheapest post for a parcel
26/11/20 by SUSAN WALKER
Excellent. Professional. Safe.
26/11/20 by Melanie Roberts Maier
Excellent experience.
26/11/20 by Mrs Insell
Great service very pleased, simple to use service, medium sized parcel but quite heavy 16kg I packed my item quite well it was collected from my home on time, delivered the next day on time too via DHL, brilliant excellent service.
26/11/20 by Philip
Timely, reliable and great customer service
26/11/20 by Customer
Excellent service!
26/11/20 by Customer
Quick and eASY way TO SELECT THE BEST SERVICE FOR ME
26/11/20 by Lorraine Walker
One of the best service I have used, easy to book and if there are any issues operators will always message to resolve.
26/11/20 by Shana Cheong
fantastic service, very easy to use, very reasonable on pricing
26/11/20 by joanne goodall
Very good - would def use again
25/11/20 by Andre Verhaeg
Everything was fine
25/11/20 by Customer
Amazing ! Great value for money. Delivered in time as expected. Parcel with no damage !
Highly recommend.
25/11/20 by Katarzyna Harris
All went well thank you
25/11/20 by Kenneth
Excellent service. Parcel collected on time and delivered very rapidly. Courteous gentleman picked up parcels and nothing to complain about.
25/11/20 by E A Newson
Quick easy service and prompt delivery (to Zambia!)
25/11/20 by SJ Dunster
Always a great service
25/11/20 by Customer
Great service
25/11/20 by Milan
An excellent service!
25/11/20 by Ann
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