We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
Easy to book, competitive pricing, prompt parcel collection and delivery. Highly recommended
25/11/20 by Customer
Easy website to use, competitive prices and delivers when promised
25/11/20 by CutlerySearch
Brilliant service I canny fault it. Cheap. Reliable convenient I will always use them
25/11/20 by Susan Garrett
Recommended
25/11/20 by Nitin Patil
Great service efficient and quick
25/11/20 by Customer
Nightmare service - avoid. My shipment has now been held by their appointed courier for 15 days as they passed it to a shipping company that doesnt have a road route to my destination. They keep asking me for permission to switch it to By Air delivery at extra cost - but are refusing to tell me what that cost will be, and I am unwilling to allow them to bill me with unspecified amounts of money. I keep asking and asking via chat and email but they just keep telling me they will chase the courier for an answer but nothing happens. I have now given up keep going around and around this ridiculous circle and am now taking legal action to recover my goods or costs thereof.
25/11/20 by Mr Wright
Excellent service
25/11/20 by Sue Doughty
Easy to use for comparison and selection of the delivery service I want to use.
25/11/20 by Jace a.
Very good and very quick service will use in the future
25/11/20 by Customer
I paid for a 3-5 day delivery and here we are 13 days later and my parcel is stuck in New York according to the tracking. Really not good enough is it? So basically I am paying for a service that I am not receiving. Not happy at all.
25/11/20 by Mrs Judith Gallop
It all worked perfectly
25/11/20 by Ian Spratt
Top notch service.
Quick, easy, efficient and effective. What would you use anyone else?
Thank you PM
25/11/20 by Ashley Jarvis
Terrible customer service. Two parcels lost, the courier instructed us to raise a claim through ParcelMonkey but they refuse to budge with the only reply being that they need to wait for an update from the courier - for two weeks now. We have given them ample opportunity to remedy the situation but they have shown no interest. We send dozens of parcels per month using ParcelMonkey but will now be ceasing to do business with them.
25/11/20 by PCVN
My package was delivered quick
25/11/20 by Customer
Excellent service and my parcel arrived in Spain in one piece
25/11/20 by Mrs Georgina Nicholas-Jago
My package was picked up and still hasn’t arrived after 10days with information from parcel monkey customer service contractdicted by the company who they delegated to deliver. Will not use parcel monkey again as very disappointed with lack of help and customer service for their mistake originally
25/11/20 by Peter --
Very good experience! I am consistently having problems with delivery companies (late arrival, failure to call me and claiming failed delivery, etc). The guys from Parcel Monkey were really helpful, responsive and friendly and hugely facilitated interactions with DHL.
25/11/20 by Edward R
EXCELLENT SERVICE. VERY STRAIGHTFORWARD
25/11/20 by STEVEN HOBBS
Very efficient and fast
25/11/20 by Christine Barbara Dempsey
Great prices, hassle free shipping, highly recommended shipping with parcel monkey.
25/11/20 by Madturk
very happy with the service
25/11/20 by Katarzyna
Very quick and safe delivery
25/11/20 by mirela
quick and easy
25/11/20 by Customer
Excellent service. So easy to use. A lot cheaper than Royal Mail. Courier collected the parcel from the house at the right time and delivered next day at the stated time. Highly recommended.
25/11/20 by Charles Wright
A simple process form start to finish - parcel arrived in New Zealand perfectly. Would cetainly use parcel monkey again
25/11/20 by Christine Rice
One drinking vessel (mug) destroyed, with a big impact hole in the box, otherwise a good service.
25/11/20 by Anthony McArdle
Never heard of Parcel Monkey (well I am old) and now would never hear of using anyone else. Competitive rates, efficient, and courteous, what more could you need
25/11/20 by Lesley
I needed to send a parcel to family in Spain. I used Parcel Monkey for the first time and selected DPD as the courier. I thought that under £15 for a parcel (up to 5kgs) was a good price and the delivery time was 4/5 days. The parcel arrived in one piece - a couple of hours after the scheduled delivery time but no complaints. I would happily use this service again.
25/11/20 by Denise
I use parcel monkey all the time now. The service is excellent.
25/11/20 by Susan
Great service.
Pleasant personality of collector.
Easy to use service and helpful hints when wrapping box.
24/11/20 by Linda Smith
I used Parcel Monkey to send an odd shaped package (56cm x 20cm x 20cm, to The Republic of Ireland. I chose Parcel Monkey because the charge was quite reasonable and the online system was easy to follow and completed very quickly. They organised to have the package collected and two days later it was delivered to its destination. Never having sent parcels overseas I was quite impressed with the the whole operation. I will certainly use their services again for I know that I have to send some weighty parcels to another overseas destination.
24/11/20 by Les McLean
I have used this company a few times and everytime parcel collected and delivered on time- drama free.
24/11/20 by Cathy Clark
Excellent no fuss service. Excellent price. Speedy delivery. Will certainly use again.
24/11/20 by Ann Friar
Another excellent, service from start to finish
24/11/20 by R j harkness
The time it took to get there was excellent but there is a big hole in the box and hopefully everything is still in the box
24/11/20 by Customer Pauline
Great price list, got the email with the tag to print very quickly. Great communication. Smooth sending of the parcel. Will definitely use again
24/11/20 by Customer
Excellent service from start to finish - like the way how you can monitor parcel
Thank you x
24/11/20 by Pauline Scott
Never got collected and never tried to re-collect
24/11/20 by Customer
Instructions for labels and customs paperwork extremely easy to follow. Parcel collected next day and arrived in New Zealand just over a week later in good condition. Price very competitive and half the price of Royal Mail. Will use in the future without hesitation.
24/11/20 by Mrs Sue Walding
Very easy to send a package, great rates and good tracking service
24/11/20 by Customer
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