We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Fantastic I am very happy with everything
22/11/20 by lucia
Brilliant service. Easy to make a booking and print off labels. Collection was excellent and the parcel reached the recipient in Europe in three days
Only thing that could be improved on if a time slot could be given rather than 09.00-17.00. Either morning or afternoon would be good
22/11/20 by Elizabeth
So far every time Ive used their services everything was good and easy
22/11/20 by Customer
Just worked... Which is what we needed!
22/11/20 by customer
Parcel to Greece ten times quicker than the post office!
22/11/20 by anna
Amazing value, easy to choose courier and delivers on time. Brilliant!
22/11/20 by Customer D Turner
Very happy with the process ! Everything went to plan. No hassle. Good value !
22/11/20 by Customer
Large (-ish) Christmas gift parcel sent to daughter in France. Modest cost and fast service. Arrived with everything intact.
Iain from Penicuik
22/11/20 by Iain Steven
Good service. Will consider it next time as well.
22/11/20 by Customer
Again works well
22/11/20 by Mr Thomas Gitsham
I always use Parcel Monkey, its quick and easy to use. Great service. Thanks.
22/11/20 by Customer J
I got a suitcase picked up from my friends house in the uk and delivered to my house in the Channel Islands. It was delivered within 48 hours in perfect condition! All for £16.99, amazing service.
22/11/20 by Verity
Quick delivery, very good communication
22/11/20 by Roksana
Package sent via DPD/Chronopost France. Collected from pickup point and in Vannes. Since then nothing. Despite several attempts at contact, no real solution has been offered. An investigation has been initiated but nothing has been heard. It is now over 7 days for your investigation. Where is the package. If not resolved and delivered by 16:00 Tuesday 24th November 2020, warranty expires and I lose £99 plus all the shipping costs. Money back plus adequate compensation for the time taken chasing this. So much for a 3 day service. You have now lost any future business with me.
22/11/20 by Dave Yeates
Absolutely fantastic service. I am delighted with the whole process. I was able to send Christmas presents to my niece and they arrived within 2 days!! Would highly recommend!!
22/11/20 by Elaine Parr
Excellant service from collection by a polite man to drop off to my sister in Bulgaria. Will definitely use again.
22/11/20 by Sharon Webb
Its a strugle to find the tracking number. Beside that all good.
22/11/20 by Customer A
Brilliant service - and a great idea. I was able to compare services to Spain and found the best deal. I’ve recommended it to several people. Will definitely use again and again
22/11/20 by Fiona Saunders
Great very easy to use
22/11/20 by Natural Enzymes Limited
The whole process was most clear and efficient and very good value. Thank you!
22/11/20 by Carol Matcham Dorset
The parcel is still undelivered 8 days after the given date for delivery
22/11/20 by Nicola Varnals
Its just getting better and better .....
22/11/20 by Otunba
Fast, unproblematic service and reasonably priced. I would recommend to anyone needing to send parcels abroad.
21/11/20 by Miss Agnieszka Walczuk
Posted this Christmas package at my local post office in Scotland, with pre printed labels from Parcel Monkey on 14th November, it arrived safely on the 20th.
Highly delighted.
21/11/20 by Roger Maxwell
Very good service, highly recommended
21/11/20 by Customer
Really unhappy with the service I received I sent a parcel to usa, it arrived safely I spent £140 sending Christmas gifts. I then received and email saying DPD had informed them the parcel was heavier than I advised and took a further £11.50 out of my account with no evidence of this charge. I have emailed requesting this evidence and have been ignored. They took the money I’m very unhappy I have used them several times and will not use them again or recommend them on as it’s robbery to take more money without the evidence I requested. I know my parcel was NOT over the weight I paid for I had weighed it on three different scales including the post office scales. They stole money out of my account. Fraudsters.
21/11/20 by Tracy Shaw
Fast delivery,thank you parcela monnkey
21/11/20 by Customer
Thank you for quick and proper delivery my parcel to Poland.
21/11/20 by Customer
Excellent service, parcel arrived when stated. Hassle free process, highly recommend.
21/11/20 by Customer
Great service
21/11/20 by Badrul Amin
Best courier company i have ever used . Super fast delivery . Very easy to track online.
This is the first time i have ever received a package from south Africa to the UK in 5 days . I will defo use Parcel Monkey again .
Keep up the good work
21/11/20 by Cenzo
parcel monkey very swift and speedy delivery of my parcel
21/11/20 by Attiya Suleri
Took a bit longer than expected but arrived safely. And the price was better than competition.
Will definitely use again
21/11/20 by Marcin
Supurb easy to book ,easy to pay , and they collect from your door ,what more can you ask for ,highly recommended
21/11/20 by Parcel monkey uk
Thank you for the efficient delivery from UK to Italy, i dropped the package at the post office on Monday and my family received them on Thursday morning. Very pleased with the service & value for money.
21/11/20 by Maria
Parcel shipping cost exultant, pickup on time, Delivery on time and drivers both pickup and delivery helpful.
Regards John OShea
21/11/20 by JohnO'Shea
Excellent service
21/11/20 by Stephanie McComb
First time Ive used this service. I really needed the parcel to arrive in France for Fri, my granddaughters birthday. Parcel picked up on Mon lunch time. I kept checking progress. Tues it didnt seem to move so I was doubting it was going to make the deadline. Wed lunch I checked and it was in France. Yippi! Thurs morning my daughter called to say it had arrived. Absolutely brilliant service during this awful pandemic, you made one little girl very happy to receive her birthday presents. Excellent service. Thankyou.
21/11/20 by Mrs Diane Gibson
Easy to use, price excellent, speedy delivery to France. Whats not to like. I will definitely go straight to Parcel Monkey for a parcel in future!
21/11/20 by Ms_R_H
Fantastic service will be using it again. Very good price and arrived in Germany within two days
21/11/20 by Customer
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