We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Prompt collection and delivered on time. Will use again
22/11/20 by Gail Smith
It was expensive than the quotes. Otherwise no problem.
22/11/20 by Water
Fantastic efficient service ! UK to New Zealand in 6 days !!!
22/11/20 by elizabeth Johnston
I had updates until the final last 2 days. So have no information about my parcel
22/11/20 by KB
Everything was exelllent.
22/11/20 by PKkkkk
Simple to use and worked perfectly
22/11/20 by Peter
Easy to use website, enter box dimensions and I was provided with a list of carriers available with a price for carriage. Good communication regarding next steps for printing label & details of when the parcel would be collected. The carrier collected within confirmed time period & parcel was received the following day. Straight forward & stress free!!
22/11/20 by Julia from Yorkshire
picked up parcel the next day and delivered the following day with no issues. great service!
22/11/20 by Heena
Quick and easy way to compare prices and arrange parcel collection without leaving the house! Excellent service.
22/11/20 by Customer
I was very impressed with how well the process went. It was very easy to get my parcel picked up. I could print out a label and the parcel arrived on time.
22/11/20 by Judy Newson
on the 23rd of October I sent 2 boxes of item via ParcelMonkeys, however, the courier damaged my two parcel and did not deliver and returned them to the sender address. When the items came back without delivering it was completely damaged. I have been fighting with the company to get at least the delivery cost back, however they are playing all their cards to not to pay them back. I sent these two parcels again by paying again, one has arrived the other one is lost now. Dont use these monkeys, you cannot claim anything back, they damaged my two parcels did not deliver them and they dont pay any compensation, and delivery cost back!
22/11/20 by Özgün Sunar
Excellent service
22/11/20 by C Lloyd
Great delivery and service!
22/11/20 by Customer - parcel monkey first timer
Only reason for the 4 stars is due to adding contacts in my address book, it never seems to work on my iPhone. Haven’t yet tried on the laptop. Otherwise super!
22/11/20 by Customer
7 days ago I paid for my parcel to be collected. It’s still here. 2 days after my collection slot passed, I contacted the courier to find out what was going on. Apparently they hadn’t been passed my contact details so couldn’t contact me when the driver was unable to find the address. So much for next day delivery.
22/11/20 by Tanya Mansfield
Great company. Collected my parcel Monday and it reached its destination in Spain on Friday. Perfect
22/11/20 by Customer
Good efficient service. Website easy to use. Collection went as planned.
Good value for money.
22/11/20 by Lorna Longman
Parcel monkey is great. However this time they didn’t pick up my parcel in the day they said they would. They picked it up two days after. However, the delivery usually takes 2-3 weeks, and this time it took one week. I was impressed. I definitely recommend parcel monkey. The price of the parcel is very good too (20 kg box ~£28 with insurance included, from the highlands to Cantanhede-Portugal)
22/11/20 by Customer
Very good service. I will definitely use it again.
22/11/20 by Customer
Quick and simple to book parcel delivery, collected from my door as stated, delivered overseas within 4 days like the company stated, very happy with the service, my parcel arrived safely at the other end with no issues, a great service and a great price! Will definitely be using again in the future
22/11/20 by Customer
Very easy service to use and excellent service provided. Would highly recommend and will definitely use in the future. Thank you
22/11/20 by Jacci
The parcel was delivered in time with no damage :)
22/11/20 by Fatema Alshamkhi
Reliable and affordable service
22/11/20 by Pauline McCreadie
Straightforward service for sending parcels at competitive prices. Reliable tracking service. Will use again
22/11/20 by Anne
very good service quick delivery to the Cayman islands. Will be using your service again
22/11/20 by Jerry Ramos
I sent sent my parcel and it got there.
22/11/20 by MARTIN DEAN
My parcel was collected on 16th Nov for a 2 day delivery to Southern Ireland but as yet on 20th it hasn’t arrived. Maybe tomorrow hopefully.
22/11/20 by Hayley Casey
Very good service!
22/11/20 by Mr Hudson
Delivered on time as promised properly updated on progress
22/11/20 by Busybee
Fantastic service to France, within 48 hours our parcels had arrived.
22/11/20 by Customer
Ease of use website and great value courier services available.
22/11/20 by Leon+Ngo
Very good and easy service thank you
22/11/20 by Ms.Graham
I sent an ironing board back to seller, only then did Parcel Monkey say that it was lost. Surely they couldnt have checked properly. This happened in July & after several emails it was banging your head on a brick wall. I not only lost my refund on the item but also paid to have it lost by an INCOMPETENT service. Been warned, they dont care.
22/11/20 by Mrs Gillian Stimson
This was a trial run. Great service from Uk end. I was a little disappointed this end as unfortunately having been advised that the delivery would be by the Spanish company Seur and having had bad deliveries from them in the past was not surprised when the parcels arrived somewhat battered. However it would not stop me from using the service again as it delivered on time at a very affordable price.
22/11/20 by Mrs Carol Knights
Easy to sort out and the package arrived at its destination pretty quick.
22/11/20 by Customer
Fabulous service, parcel got there earlier than expected and in perfect condition. Used them many times with fragile parcels and never had one damaged.
22/11/20 by Tony Trafford
Really useful service for a new Etsy seller
22/11/20 by Customer
Very good service
22/11/20 by lorraine crookes
Hard to say because the parcel has still not been delivered. And gone way past the delivery window. Next review may be about how quickly the insurance pays out !
22/11/20 by Howard L
Easily compare couriers in one place. I like that you are able to see which service needs a printer etc - ideal for quick referencing! The rest process from service selection through to correspondence of your label is just as easy and efficient! Thank you.
22/11/20 by K. Kaur
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