We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,670 reviews.
amazing job, the delivery was fast and smooth
25/11/20 by Fabien Merciere
Excellent service! The parcel was delivered much faster than expected!
25/11/20 by Hakan Groth
First time used and very happy with service provided. Arrived in plenty of time. Will certainly use again
25/11/20 by Linda
Absolutely brilliant - convenient, reliable, cheap, quick, efficient and easy to use.
25/11/20 by Alan
Dropped off at pickup shop receipt obtained text throughout transportation including date of arrival at destination
Definitely recommend and will be using again myself
25/11/20 by Tjb
I booked a collection with a next day delivery service, item collected on a Tuesday and should have been delivered on the Wednesday and after chasing parcel monkey and the courier company direct it was finally delivered on the Friday. I had, unfortunately, booked the same service again on the Tuesday (before I realised that it isn’t actually a next day service at all) and had an item collected on the Wednesday that again any many chases was eventually delivered on Monday. I complained to both the courier company and parcel monkey - the courier said Parcel Monkey should refund my cost as they didn’t deliver on time. I contacted parcel monkey several times who has no contact numbers you can only contact them via online chat / email. All they kept saying was somewhere deep down in their terms and conditions it doesn’t matter if the next day service you paid for doesn’t deliver, basically it’s tough! The last few messages I sent they ignored all the questions and just copied and pasted the t&c’s clause so their customer service is the same sub standard as the deliveries they offer! I asked how can they sell a ‘next day delivery service’, charging a premium for the next day part that quite obviously is NOT a next day service. It wasn’t just an unfortunate event whereby it got delayed, it was never a next day delivery service in the first place as both my parcels turned up 3 days later! False advertising, selling false services - not sure how they are getting away with it but I will be contacting trading standards too!! AVOID, there are much better companies to use!! P.s. I suspect if they see this review they will post the clause out of their t&c’s about how they don’t ‘guarantee’ next day delivery! They won’t actually recognise the fact that they are falsely selling a service by calling it ‘next day delivery’ when infact its 3-4 day delivery!!
25/11/20 by Nicolle Bremner-Martin
Always easy to use and sensible competitive quotes.
25/11/20 by MR
Parcel was collected 21 days ago and still has not arrived.
25/11/20 by Customer
Great service and reasonable pricing - everything ran to time and went to plan as hoped. Receiver in Portugal delighted with their parcel!
25/11/20 by DK
Drop off at DPD was an option ... the labels came.. I drove 25 mins to drop parcel off - they are not accepting parcels at their depot because of COVID. NOW WHAT DO I DO WITH MY PARCEL???? It WAS urgent....
25/11/20 by Frances
Perfect so easy. Print label stick on, walk into post office, they scanned and it was done.
Arrived next day.
25/11/20 by Glasgow Guy
Excellent. I use Parcel Monkey quite a lot and they never let me down. I would recommend them highly
25/11/20 by John Hart
Excellent service as always.
25/11/20 by Stephanie Williams
This company is shocking. I arranged for a parcel to be collected and delivered for next day delivery. 13 days later the parcel was finally delivered after a number of excuses from parcel monkey blaming the courier. Since my delivery was so late I wanted a full refund, parcel monkey offered 25% refund which is an insult. They also stated that in their terms and conditions there is no guarantee with the service that they offer, so what’s the point! Currently waiting for a response to the rejected offer of 25%! Will never use this company again!!
25/11/20 by Rachael
Picked up when they said and delivered when they said. All goods intact. Great service and great price. Parcel from UK to Spain
25/11/20 by Hilary Mclaren
First time using parcel monkey everything was easy and parcel delivered fine at a great price????
25/11/20 by Darren Earnshaw
Excellent service. Sent a parcel to USA from England and it arrived one week later. Easy on line service to use
25/11/20 by Customer
Garbage. Parcels never collected on chosen day. Go direct to the courier in future
25/11/20 by paul wallace
Great to get good prices to send to Europe, fast efficient service, all worked as expected. thanks
25/11/20 by Laura
I am pleased with the service. The tracking link gave me up-to dateinfo about where my parcel is. Thanks for the servioce and I shall recommend Parcel monkey site to all my friends.
25/11/20 by Sreerahul22
Very happy with service, picked up on time and arrived on time! Box was intact and recipient very happy.
25/11/20 by Consumer
Please avoid Parcel Monkey at all costs. Their customer support is the worst Ive ever dealt with. It took over 4 weeks of investigating a lost parcel, with no updates on the state of the parcel, for only myself to ring the 3rd party courier service they had used and confirm that it was lost. Once they admitted the parcel was lost, they refused to pay out on the insurance I had paid for due the claim being made x amount of days after the expected delivery date. However they failed to provide a delivery date on any email or quote, and they also instructed me there would be a possible delays with the delivery due to COVID. Please avoid, the Parcel Monkey team are horrendously unprofessional and I wouldnt recommend them to anyone.
25/11/20 by Alex Harte
Very efficient and easy to use.
25/11/20 by no name
I have used this service several times already and found them very efficient and prompt with their delivery. No problems so far which is good.
25/11/20 by Satisfied customer
Website easy to navigate. Great choice of couriers for collection and delivery of my parcel. Will use again.
25/11/20 by Kristen Cadle
Competitive price, clear instructions and excellent service. My parcel was picked up on time and delivered within the time slot.
25/11/20 by Leslie Thomas
Always been good to me
25/11/20 by CustomerArthur wood
Brilliant service
25/11/20 by Anne Bunce
Great price and international delivery on time.
25/11/20 by Robert Foreman
Superb service. Lovely young man collected parcel from Lancashire in the time slot given and just short of 24hrs later delivered to my Daughter-in-law in Bracknell Berks. Would certainly recommend and use Parcel Monkey again.
25/11/20 by Carol Whittle
Brilliant door to door service, at a reasonable price.
Thank you.
25/11/20 by Phil
great company easy to work with
25/11/20 by Mark Rawson
Parcel was collected on time and arrived in Florida exactly as predicted.
I have been sending parcels for more than 30 years and this was the fastest service ever.
25/11/20 by Mrs Mary Murray
Hi, Yes, an excellent service, although I would like to get the labels a bit quicker after booking.
25/11/20 by PATRICK FRANCIS MORONEY
A fantastic service
25/11/20 by Customer
always a great service..
25/11/20 by Jason
This is a great service. My 2 parcels were delivered and signed for.
25/11/20 by Mrs Elma Stockman
Easy to use website, helped me find the perfect delivery & collection options, times & costs. However, it wasnt clear that the courier I chose (Parcelforce) would provide a label upon collection and so I made a special trip out to print my label, unnecessarily. It would have been a perfect experience if either Parcel Monkey or Parcelforce communicated this on the website or in the emails.
25/11/20 by Lauren
Another parcel sent with Parcel Monkey UK. Very efficient, very reasonable price
Very happy
25/11/20 by Mrs Karin Sweryda
Picked up and delivered on time. Would definitely use again.
25/11/20 by Jo Hulme
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