We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Excellent service, recommended by a friend and I will always use this service going forward.
20/11/20 by Jane
Excellent service and easy to use. Speedy service. Will use again
20/11/20 by Customer
Easy process, everything was done quickly. Arrived ontime
20/11/20 by Customer
Smooth process
20/11/20 by Elizabeth Alexander
Parcel not delivered on time
20/11/20 by Mike Huggan
Did what they promised...........
20/11/20 by Customer
Having spent what I thought was too high a price with Royal Mail to send little presents to our grandchildren in Dublin during the pandemic as we could not visit them I looked for a more cost effective way of sending parcels and found Parcel Monkey. The cost was very competetive and the delivery far quicker than Royal Mail. Also kept fully aware on the progress of the parcel and it was delivered earlier than originally advised. Will definitely use again.
20/11/20 by David Marshall
I used this service to post a parcel to family in Germany, easy to use and great price!
20/11/20 by joann smith
Really good service at good price would definitely use again
20/11/20 by Helen Margaret
Great service
20/11/20 by Nicola Roberts
This company is awesome been using for think over 12 years and been lucky they havent let me down!
Do recommend as its easy to order a courier, pay, print label etc.
Thank you! xx
20/11/20 by Customer
I sent a box to New Zealand absolutely no problems
arrived after 6 days great service.
20/11/20 by Michael Lambe
I am getting so frustrated about a missing parcel and obviously dealing with low intelligence people on the end of the online help .... I need to speak to a human being ? This is ridiculous and I will never ever use this company again, ref PM8811233, they are a joke & it’s a high value item they have lost via parcel force
20/11/20 by Jackie Hughes
Our Response: Hello Jackie,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been asked for information to be provided . You are kindly requested to be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
Due to current restrictions, I needed to send a parcel of Christmas goodies to my son in Germany. I had seen ParcelMonkey mentioned in a magazine and thought I would try them. The website is easy to use and there is a good selection of couriers on it. At first i had to get my son to check I had done everything correct as the price quoted was so reasonable! I had and so I packed up the parcel and dropped it off at the local Post Office. Tracking was great - very interesting and exciting to watch it get nearer to its destination. In less than 4 days the parcel was delivered - excellent service and I have already recommended them to others. Sadly I have a feeling many of us will have to send parcels this year rather than be with our loved ones, this service made the sending process easy.
20/11/20 by Anjie Appleby
Very fast delivery
20/11/20 by Customer
I provided the accurate weight dimensions, but was issued a £50 surcharge after delivery. In hindsight I should have just ordered directly from Parcelforce rather than going through parcel monkey. Have been trying to get a response from customer service for over a week, but just get vague or irrelevant replies. Wasted money, wasted time when I could have just gone straight to the provider. Not happy
20/11/20 by Zeeshan Bendelstein
I really wish I could leave no stars, arranged to shop a parcel to Australia, due to be collected me from on the Monday , waited in all day, no one came , same on Tuesday, finally collected on Wednesday only to be delivered back to me on Friday !! You literally couldn’t make it up , avoid at all costs
20/11/20 by sara Paleschi
Simple and fast!
20/11/20 by Customer
Avoid this company! My goods has been damaged in August and the since then Parcelmonkey still hasnt covered my losses.
20/11/20 by Éva Kertai
The service was absolutely great. Picked up in between the hours they said they would. Updated all of the way to the destination. Cheapest service around so was worried initially but will definitely be using it again!!
20/11/20 by Mrs Wheeler
According to pm they dont have an issue with my parcel being 27kg overweight. According to them its the size is wrong they claim Courier measured my parcel at 40x53x65cm! This is a false claim the item I sent went in a postal tube height 10cm width 10cm.
20/11/20 by Paul Donnelly
Used the service for N.I. ex UK. Easy to book, collected on time, delivered on schedule.
20/11/20 by D. Hardy Offmetrolley Golf Ltd
DO NOT USE THIS COMPANY!!! NO CONTACT TELEPHONE NUMBER AND ONLINE CHAT SERVICE IS AWFUL. I ORDERED Courier COLLECTION THEY PROVIDED ME WITH A Courier REFERENCE NUMBER WHICH Courier DIDNT EVEN HAVE ON THEIR SYSTEM. PARCEL MONKEY ALSO DO NOT PROVIDE REFUND! TOTAL BUNCH OF TXXXERS
20/11/20 by Yau Lee
DO NOT USE THESE PEOPLE, UNLESS YOU WANT TO BE SCAMMED.
20/11/20 by MATTHEW
This is the ONLY courier company Ive encountered who roughly doubled their cost of delivery at checkout. They had all the correct details: destination, dimensions & weight, yet when it came to paying, the price almost doubled, which is no joke when sending things abroad. Deceptive is the mildest description I can offer. Parcel Hero, on the other hand, although about 10% more expensive than Parcel Monkeys initial quote, provided the required service at the price Parcel Monkey cited initially.
20/11/20 by Ethel Aardvark
Works perfectly. Deliver was on time.
20/11/20 by Customer
This was a disaster, this company wants your money, but does not want to give you a service. I placed the order for a next day delivery and a week later I was still waiting for it to be collected. There is no contact number for Parcel monkey and when you do contact them by a messaging service they play the old were a price comparison company line as an excuse. Then they wont let you speak directly to the courier company who they supposedly have contracted on your behalf. to top all this off when I cancelled after a week of being messed around I still have not received the refunded payment. To top it all off I then went out and booked a courier directly for less money than Parcel monkey charged me, DO NOT USE THIS COMPANY
20/11/20 by Corin
Used Parcelmonkey before. Its an excellent way to see postage / courier options. Collection and delivery of my parcel went very well, very fast.
20/11/20 by Porter.inc
Great service
20/11/20 by Laura
good service
20/11/20 by Davo
Parcel Monkey/Fed÷Ex...NEVER never. EVER USE THEM! Parcel Monkey sub out the delivery to Fed Ex. I sent urgent supllies to a family member in hospital. Then they lose it! You wait for months for recompense! Only to be told unless I can produce an invioce for the "goods", they refuse to give me any money back even for the failed delivery of a humanitarian parcel. Just saying.
20/11/20 by Jenny Talkington
Easy to use. Great value. Safe delivery. Great company.
20/11/20 by Jacky
Job done, no problems
20/11/20 by Sergiu
I use Parcel Monkey for the low shipping fees. Many of the delivery options are for collection. Meaning the courier will collect the parcel I need shipped from my home. However, they never arrive. Parcel Monkey have attempted to reschedule delivery but there is a clear miscommunication between the shipping companies soni often have to locate a drop off point or take my par el straight to the courier depot.
20/11/20 by Customer
MUCH cheaper than others to ship a box of stuff back to Canada. Printed the labels, dropped it off on Friday and it arrive in Ontario Monday evening. Couldnt be happier, will absolutely use again more regularly now that I know how cheap and quick it is!
20/11/20 by Kevin
I would have given 5 stars, but was not given a tracking number.
19/11/20 by Frances Moore
This is the second time I have used Parcel Monkey. First time was a parcel from South East England to Edinburgh and it arrived within a day. I then sent a parcel to my daughter in Kuala Lumpur and it arrived within five days as promised. Delighted. Will definitely recommend to friends.
19/11/20 by Carol Norwell
Best price and hassle free - we keep coming back!
19/11/20 by Customer
Absolutely pleased with service! Used parcelforce through this site and courier collection was swift, and courier was pleasant. Parcel delivered to Belgium within 3 working days.
Only fault was courier collection time was "tomorrow" no estimated time so was expecting to have to sit in all day but fortunately turned up before 10am. Update of tracking was a bit delayed as parcel was delivered 1 day before tracking was updated to "out for delivery". Great price and arrived safe and sound. Thankyou
19/11/20 by SAJABE
I asked for pick up on Tuesday, but the message to Parcelforce was to collect on Monday. I asked for a refund on 1 parcel as 2 were booked but one was broken by sender and was no longer needing pick up. This was ignored and I am unable to find someone who can take responsibility and refund me the cost of 1 of the 2 parcels originally booked for pick up.
19/11/20 by MS. AMBRA BURLS
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