We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,671 reviews.
Great, very efficient way for me to send parcels abroad without having to leave my house.
23/11/20 by Maya
All worked well
23/11/20 by Customer
Everything it says on the tin, prices, pick up and delivery all good
23/11/20 by William Gibb Suttie
Great service , parcels arrived on time
23/11/20 by Helga
Sent a package to Spain, due to my initial mistake with the address, delivery was unsuccessful. The courier link to track the delivery did not let me update the delivery with the correct address or arrange a pick up like it advised was possible. I then made a support ticket on Parcelmonkey requesting them to arrange the pickup, they responded they would do this. 5 days later I receive an update requesting a correct delivery address for my recipient. (No acknowledgement of my pickup request). Now the item has been returned because I did not update the courier with the correct address within 5 days, even though this was impossible for me given how long it took for Parcelmonkey to request this. I have tried to find a solution and have just received robotic responses with no acknowledgement of my issues. Customer service has been very poor.
23/11/20 by Mr PS Baker
Easy process, picked up at the door and delivered to destination the next day. Great service!
23/11/20 by Customer
Always spot on service, glad to be a loyal customer 10/10 A+
23/11/20 by Mark
Simple collection and easy packaging instructions
23/11/20 by Steve
First time I used Parcel Monkey and been thoroughly impressed. Fast comparison with providers and how to calculate the fee. Will use again.
23/11/20 by TK
Easy to use, helpful comparison information and a good rate with Parcelforce. Parcel picked up and delivered fast and safely. Thanks!
23/11/20 by Cat
Although I use this service infrequently, it is an invaluable way to send parcels within the UK and to different countries without hassle. Competitive in price too.
23/11/20 by Yvette Reece
Very easy to use and keeps a nice central record on the dashboard
23/11/20 by Customer
Critical next day package was late by 1 day, Courier.
23/11/20 by Customer
Easy website to navigate. Quick and efficient service.
My parcel was delivered undamaged on the day promised. No fuss!
23/11/20 by Mike
I was worried about sending a Parcel abroad, but the process was quite straight forward with helpful information. The only thing that let it down slightly was the tracking as it didn’t keep up to date once it was in the country of destination.
23/11/20 by Sherri Farrow
Efficient, quick, good price
23/11/20 by Joy Fisher
Excellent service!!! Thankyou
23/11/20 by Sheila
Genuine review, sold an item on ebay and had to send to Thailand - great price and the item arrived very fast - great service, would highly recommend.
23/11/20 by Nick M
Returning customer - An easy to navigate website with multiple options.
23/11/20 by Richard
Superb as ever!! Xx
23/11/20 by Customer Jean McCormick
Excellent service
23/11/20 by MMcG Customer
I booked a shipment to Las Palmas in Spain. I selected Spain from the dropdown (as Las Palmas is in Spain), unaware that there was another option (Spain - Gran Canaria) further down the list. After 12 days the parcel was returned and the money not refunded. It is a simple design issue - it should say Spain (mainland only), but it didnt, but instead of refunding the fee for their mistake they didnt. I will use another company such as another courier.com which is cheaper and offers a better service.
23/11/20 by Richard Clarke
Very easy service to use .
23/11/20 by Janet
Excellent service from start to finish and easy to place the order.
23/11/20 by Miss Marion Rogers
I took the parcel with our Fosse Way Honey beeswax polish to the post office before lunch and the products were delivered safely on the next day.
Good value and efficient service.
23/11/20 by CHRIS ATKINS
i WOULD HAVE GIVEN YOU 5 STARS BUT i WAS TROUBLED WHEN THE PARCEL WAS COLLECTED BY ROYAL MAIL TO BE TAKEN TO A COMPANY BASED IN SLOUGH, WHEN I WAS EXPECTING IT TO BE COLLECTED BY THE CARRIER I HAD CHOSEN FROM THE WEBSITE. I ASSUME THESE WERE SUB-CONTRACTED ORGANISATONS, BUT IT CONCERNED ME BECAUSE I WAS NOT TOLD ABOUT THIS. BUT IT ARRIVED SAFELY AT ITS DESTINATION.
23/11/20 by Albert Grigg
I needed to send 10 fairly large parcels. Parcel Monkey came up with a very competitive price and their website made it easy to add multiple/identical parcels quickly and accurately. Printing of labels again was simple and best of all the collection arrived as expected. All round a very satisfactory experience.
23/11/20 by Nicholas Barnard
I use ParcelMonkey as my second choice shipping agent, as I can get a better deal on most global shipments through another agent. ParcelMonkey offers good value deals for shipping across the whole world.
23/11/20 by Ian J
Perfect... arrived from UK to Italy in 5 days, impressive for the times we are in
23/11/20 by King
Awesome service, can’t fault them!
23/11/20 by Customer
The courier didnt come to pick up the packages. I only got reimbursement for 1 of the shipments. The costumer service didnt respond timely
23/11/20 by Customer
Excellent service, I got the weight wrong and you adjusted accordingly, well done, common sense prevailed and you let me know extra charge and sent parcel on. Brilliant
23/11/20 by Mr Wainwright
Excellent website, easy to use, excellent pricing and service/delivery very speedy. Highly recommended.
23/11/20 by Jayne Tonkin
Very efficient and quick service. Use them often. Very happy with the service.
23/11/20 by Customer
Worked well. It does what it says on the tin.
23/11/20 by Peter Wills
Excellent service. Took care of the whole thing start to finish. Package was delivered early
23/11/20 by Rich
My parcel was delivered on time on the day it was meant to be there, thank you
23/11/20 by Ken Donaldson
Brilliant service
23/11/20 by Customer
This is my second time using Parcel Monkey, I used this service to send a parcel from the UK to the USA and it arrived within 2 days!! Very pleased with the service and will be using again :) thank you.
23/11/20 by Katie M
Brilliant service, got to Australia in just over a week and cheaper than other postal service.
23/11/20 by Marion Green
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