We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Good service, tracking is easy, prices are good with plenty of choice of carrier.Highly recommend. One comment is if sending to Close Europe dont get pick up Fridays the overseas agent dont work weekends.Highly recommend. UK delivery was first class, collected and delivered within 24 hours.
19/11/20 by Lynda Fold
Excellent , fast , cheap , realised
19/11/20 by Customer
Another great parcel delivery to France, price, service & speed.
The DPD service, was polite & helpful
19/11/20 by Nick Fairs
My first parcel to grand daughter in Brisbane who is expecting a baby in April. Nervous but Parcel Monkey was so easy to do online carrier collected on time and parcel was delivered 8 working days later. Tracked all the way, excellent service, will use again
19/11/20 by Customer
They did exactly what it says on the tin, good job ????????????
19/11/20 by Customer
So easy to use from booking to collection .Easy to track and was delivered to my daughter for her birthday .
19/11/20 by Helen
Brilliant service, quick, reliable. Highly recommend
19/11/20 by Gosia
I paid for a priority service. My parcel a still at the depot for over four days and has not moved. So the 3 to 7 days delivery I paid for is not true. I would never use this service again and advise people not to. I just don’t know when or if my parcel will be delivered. Not a great service do not use this
19/11/20 by Mrs D Cummings
Another 5* service
19/11/20 by CustomerAnn
always on time. never missed a parcel unlike other couriers iv previously used. great prices.
19/11/20 by JT Butler
Excellent service, very efficient, easy to use, lowest price on the web
19/11/20 by Cara
Very good to use
19/11/20 by Keith David Dillon
Smooth - All good and better rate than going to Parcelforce directly.
19/11/20 by Customer
Excellent service
19/11/20 by Customer
Parcel confirmed for collection today so stayed in all day to be told at 5pm that it would not be collected until following day. Unacceptable service.
19/11/20 by Marion Wilkinson
Booked a collection for today. Driver didnt show up. Requested refund as I wasnt given the service I paid for and they refused. Will report to Consumer Affairs.
19/11/20 by JabbaHutt
Great service parcel arrived safely in New york
19/11/20 by denise wynne
Parcel arrived when I was told it would. Excellent service
19/11/20 by Customer
Very easy to send and very fast good site
19/11/20 by Marion Brady
Easy to ue, good price comparison, user friendly up to the minute tracking
19/11/20 by AB
Monkey, they are total scam artists, look at the other reviews of overcharging. They deducted more money from my credit card without authorisation for they say was a parcel that weighed 6KG in a box. the parcel was in a BAG and was a waterproof jacket and trousers weighing 1kg, DO NOT USE
19/11/20 by A.Brewster
Another trouble free delivery. Thankyou
19/11/20 by Mourne Militaria
Easy website, cheaper than others and reliable service
19/11/20 by Sally
Bike damaged in transit
19/11/20 by Neil Bilsland
We use Parcelmonkey regularly and have sent over 400 parcels using their service. For convenience and price quotes we feel they are the best. Customer service will always respond quickly and try their best to deal with whichever Parcel Service you have chosen on your behalf.
Any parcel service has its limitations and Parcelmonkey do not try to cover all caouriers - that is a good thing in our opinion, as it allows them to get the best from those that they do deal with.
Give them a try!
19/11/20 by Neil
Posted a parcel to Egypt
Parcel was damaged when it reached Egypt with one of the two keyrings broken.
19/11/20 by Farah
Great service parcel delivered in good time by DPD
19/11/20 by kevin walker
Reliable and well priced service
19/11/20 by Customers j. miscandlon
Parcel Monkey: as always a great service for sending documents within the UK.
19/11/20 by glasgowgirl
Superb affordable service will certainly use again.
19/11/20 by Customer
I am very pleased with Parcel Monkey. Parcel Force picked up my parcel around 5 pm on Thursday evening and m6 daughter received it in Italy by Tuesday afternoon and they live in a pretty remote part of Italy.
The service has been exceptional
Thank you
19/11/20 by CustomerGinny
Parcel was supposed to be delivered in 8 days. It is day 8 today and the parcel is not even in the delivery county
19/11/20 by Customer
Your comparison didnt actually come up with what I ended up doing, although Ive found it good in the past. Wont stop me using you in future!
19/11/20 by Frank Chambers
Procedure was simple shame the van driver threw parcel in back of van even thought it clearly said FRAGILE Not sure if parcel has arrived safely yet
19/11/20 by CustomerTeresa
Great service - door to door parcel arrived safely in Malasia region 6 days earlier, and was trackable the whole way.
19/11/20 by Kathy
Amazing ????
In every way
Definitely will use you every time needed ⭐️⭐️⭐️⭐️⭐️
19/11/20 by Lynda
Parcel Monkey gave me a range of options in a clear and efficient manner. Parcel Force however, despite my paying them, has STILL not collected the parcel and it has been a WEEK. I recognise this is not parcel monkeys fault but I would warn against Parcel Force.
19/11/20 by Customer
Parcel picked up on time arrived on time. Easy to track will use again
19/11/20 by Frances
Parcel picked up on 10/11/20 and should have been delivered in 4/5 days. Tracking still just says ‘arrived in delivery country’ so I’ve no idea where it is or when it will be delivered.
19/11/20 by penny morris
Just had a email from pm claiming the Weight of one of my deliveries was out by wait for it 27kg! Use someone else instead
19/11/20 by Paul Donnelly
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