We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Ive used Parcel Monkey several times to send boxes to Portugal and Im very satisfied with the service provided. Completely reliable and gives great options for delivery at terrific value. I highly recommend this company as Im sure you wont be disappointed.
19/11/20 by Malcolm Harley
The service on parcel monkeys part is very good. Unfortunately after having dropped off my parcel, destined for Germany, things didnt go right. Should have been delivered in two days. Package was in Germany in two days but was sent to the wrong sorting hub. This resulted in the package taking seven days to get to delivery point. This excuse has been given on previous occasions. I know that current covid issues may cause delays. At the end of the day the package was delivered, so all good.
19/11/20 by CustomerTerry
First class service
19/11/20 by Customer
Outstanding, I can not believe That delivery from the UK to Slovenia has been done in Just 4 days time. Compliments to All involved. Thank you. Much appreshiated
19/11/20 by Sasa Lisanin
Easy to use website . Step-by-step guidelines . Parcel arrived on time !
18/11/20 by Jayshree Patel
Yeah they did well. Easy to use and efficient.
18/11/20 by nrollason
Very easy to place order....the collection van arrived bang on time. The gentlemen who collected the two boxes were very pleasant and efficient. First class service. The pickup, to delivery in Sweden, took 4 days in total, what excellent service. Have used Parcel Monkey before, and will certainly be using them again.....
18/11/20 by Steve Williams
I received the following email after my parcel was delivered: Dear Sir/Madam, Following information provided by our courier partner Parcelforce we have made an additional charge of £1.51 inc vat to the credit/debit card you most recently used for purchasing shipping from Parcel Monkey. The information provided when the order was created declared a nominal weight of 2.00kg made up of 1 box: 16x11x7cm @ 2kg When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 4.50kg. As we are charged for each kg handled by our courier partners, we have no alternative but to take this additional payment, as was specified and agreed to at the time of booking. Kind Regards, The Parcel Monkey Team A pair of Nike lightweight running shoes weighing a whopping 4.5 kgs??? I have been robbed.
18/11/20 by Paul Hadley
Great site, I hadnt heard of Parcel Monkey before but will always use the site from now on.
18/11/20 by Marianne
Excellent service, very easy to arrange. I sent a large box with Christmas gifts to Portugal. Arrived safely to the destination, and the receiver was contacted on arrival. Would certainly use it again.
18/11/20 by Carole Appadoo
We have used parcel monkey on many occasions and found the service to be professional and trouble free.
18/11/20 by Tudor Williams
Great service! Dropped parcel off in Northern Ireland 11am and it was in Central London next day at 10.25am.
Will definitely use again!
18/11/20 by Mr R D Smith
Best
But in italy please choose courier other than GLS. They have poor service than other couriers in italy.
18/11/20 by Customer
The service was excellent from start to finish. The price for delivery to Germany was very good and the parcel picked up exactly as booked.
18/11/20 by Mr Field
Swift and easy transaction
Can not fault
18/11/20 by Paul Berwick
Excellent fast service. Sent a large parcel from UK to my son in Canada.
Sent it on Friday13th and it arrived safe and sound today, Wednesday 18th
Will definitely use Parcel Monkey UK again and fully recommend them.
18/11/20 by Unit
Appeared a very good service with excellent value for money - impressed!
18/11/20 by SCoop
Great price and the package arrived when it stated. Very pleased with the service as I was shipping to Australia and was worried it would take ages.
18/11/20 by Ann
The website was easy to use and offered a one-stop shop for all the main courier companies so I could be confident the quote was good value. It was great to be able to choose my local post office as the drop-off point, instead of having to wait in for the courier to collect my parcel. Would recommend!
18/11/20 by Bex.F
Another amazing service - door to door in 48 hours uk to France for a brilliant price.
18/11/20 by Customer
Thank you. Package delivered
18/11/20 by R Phillips
Good prices, easy to use website an overall easy experience from booking to delivery.
18/11/20 by KenC
Easy to use, would use again
18/11/20 by Guest
sent an item paid insurance-parcelforce carriers(subcontracted by parcel monkey) damaged item and then lied that they "could not find the address"then they said it was not packed properly-it was in a big cardboard box/packed well and was a plastic item.then parcel monkey denied that my contract was with them (they are the vendor) and tried to pretend my claim was with parcelforce despite uk law saying otherwise.i am now in the process of a small claims court procedure which i will try to post to social media after i surely win.
18/11/20 by Nick
Great service & prices!
18/11/20 by Mark Whiteley
Excellent service.
18/11/20 by Mr Ross Fields
Fast service, my parents from China are very happy with the Parcel service.
18/11/20 by One loyal customers
Easy to organise parcel pick ups, clear website.
18/11/20 by Annette
Quick and easy to arrange. Full tracing of item being sent. Quite gappy with the overall experience.
18/11/20 by Tariq Khan
Excellent, As I live in Ireland and regularly purchase at UK online auctions. I have found with some auction houses that their postage fees can be extraordinarily expensive for lots I have won. Having found Parcel Monkey I can now, by obtaining the weight and dimensions of packages from auction houses, receive comparative quotes from various parcel delivery companies via Parcel Monkey. One recent example is I saved £180 on a collection and delivery in comparison to what I was quoted by the auction house. Now, and where I have the option to use my own courier from an auction house, I use Parcel Monkey.
18/11/20 by Customer
Parcel Monkey is the worst! Forget Courier, which is a joke - paid for next day delivery, they managed to lose my parcel and I had to spend hours proving they had indeed collected it - Parcel Monkey implied I could get a refund as soon as the parcel was delivered (late). When the parcel was finally, after much work on my part, located and delivered, a day late - Parcel Monkey changed their tune "we owe you nothing until its at least five days late". Which is a bit ridiculous, really, when you pay a premium for NEXT DAY delivery. Always polite, but completely UNHELPFUL (this isnt mentioning the wrong link they sent to track the parcel, etc). I wont be using them again.
18/11/20 by Marjorie
Quick and affordable
18/11/20 by Cat
Send parcel to Germany from N. Ireland on Wednesday and arrived Monday morning ????
Great service -Thank you
18/11/20 by Anna
Excellent service. Parcel sent from uk to Spain it arrived in perfect condition earlier than expected.highly recommend
18/11/20 by Customer
Always awful service
18/11/20 by Customer
My parcel was delivered safely to an address in Munich within 5 days for a good price. So pleased that my daughter got her gifts and reminders from home. Thankyou Parcel Monkey!
18/11/20 by Customer
Quick and easy transaction.Web site easy to use.
18/11/20 by Chris Hazell
Thank you Parcel Monkey - I have important and expensive packages that I ship across Europe with you and I know that they are in safe hands.
18/11/20 by Audrey Ball
another good service thank oyu
18/11/20 by Lara
Fantastic service from pick up to delivery. Only took 6 days to send large parcel internationally. Much cheaper for larger parcel than competitors ive used in the past. Will be a regular customer from now on.
18/11/20 by Mrs Pauline Castledine
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
