We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,671 reviews.
Top service, will use again
23/11/20 by Andy
Excellent service all round
23/11/20 by Nigel
The Parcel Monkey process was clear and easy to use. The price was excellent value as was my chosen carrier Parcelforce who delivered safely and on time.
23/11/20 by Roger Allen
Easy quick and simple
23/11/20 by Jola
Excellent services!!! Very reliable. The parcel arrived to Japan within 7 days under the difficult current (Covid 19) circumstances! The tracking system is amazing!!
23/11/20 by S. Sharpe
Cannot fault the service. Door to door from the UK to Brunei in a week. In the current climate that is amazing. Would recommend to friends quite happily.
23/11/20 by JC
Brilliant service and price! Parcel collected at 11.30am in UK and delivered to my house in France 48 hours later.
23/11/20 by Jane
Always 5 star service
23/11/20 by Customer
Used parcel monkey for a multiple parcel collect and deliver service. Very efficient. Recipient received next day. Could improve service by offering a 2 hour time collection window would have been helpful.
22/11/20 by lisa r
Insurance was never honoured
22/11/20 by Customer
Good value for money, great service
22/11/20 by Customer
Very easy to work through and send my parcel,collected and delivered on time,would recommend parcel monkey to all,thanks
22/11/20 by William Jackson
Excellent service from Parcel Monkey. Easy and efficient to use. I chose DPD who do parcel delivery very well.
22/11/20 by Peter Harries
Fantastic service , wouldn’t use anyone else !
22/11/20 by Anne
A quality of A+++
22/11/20 by Customer
Excellent service !
22/11/20 by Evelin
Unbeatable service and value for money......it’s 10/10 all the way!
22/11/20 by Rob C...a real I am customer.
Prompt collection and delivered on time. Will use again
22/11/20 by Gail Smith
It was expensive than the quotes. Otherwise no problem.
22/11/20 by Water
Fantastic efficient service ! UK to New Zealand in 6 days !!!
22/11/20 by elizabeth Johnston
I had updates until the final last 2 days. So have no information about my parcel
22/11/20 by KB
Everything was exelllent.
22/11/20 by PKkkkk
Simple to use and worked perfectly
22/11/20 by Peter
Easy to use website, enter box dimensions and I was provided with a list of carriers available with a price for carriage. Good communication regarding next steps for printing label & details of when the parcel would be collected. The carrier collected within confirmed time period & parcel was received the following day. Straight forward & stress free!!
22/11/20 by Julia from Yorkshire
picked up parcel the next day and delivered the following day with no issues. great service!
22/11/20 by Heena
Quick and easy way to compare prices and arrange parcel collection without leaving the house! Excellent service.
22/11/20 by Customer
I was very impressed with how well the process went. It was very easy to get my parcel picked up. I could print out a label and the parcel arrived on time.
22/11/20 by Judy Newson
on the 23rd of October I sent 2 boxes of item via ParcelMonkeys, however, the courier damaged my two parcel and did not deliver and returned them to the sender address. When the items came back without delivering it was completely damaged. I have been fighting with the company to get at least the delivery cost back, however they are playing all their cards to not to pay them back. I sent these two parcels again by paying again, one has arrived the other one is lost now. Dont use these monkeys, you cannot claim anything back, they damaged my two parcels did not deliver them and they dont pay any compensation, and delivery cost back!
22/11/20 by Özgün Sunar
Excellent service
22/11/20 by C Lloyd
Great delivery and service!
22/11/20 by Customer - parcel monkey first timer
Only reason for the 4 stars is due to adding contacts in my address book, it never seems to work on my iPhone. Haven’t yet tried on the laptop. Otherwise super!
22/11/20 by Customer
7 days ago I paid for my parcel to be collected. It’s still here. 2 days after my collection slot passed, I contacted the courier to find out what was going on. Apparently they hadn’t been passed my contact details so couldn’t contact me when the driver was unable to find the address. So much for next day delivery.
22/11/20 by Tanya Mansfield
Great company. Collected my parcel Monday and it reached its destination in Spain on Friday. Perfect
22/11/20 by Customer
Good efficient service. Website easy to use. Collection went as planned.
Good value for money.
22/11/20 by Lorna Longman
Parcel monkey is great. However this time they didn’t pick up my parcel in the day they said they would. They picked it up two days after. However, the delivery usually takes 2-3 weeks, and this time it took one week. I was impressed. I definitely recommend parcel monkey. The price of the parcel is very good too (20 kg box ~£28 with insurance included, from the highlands to Cantanhede-Portugal)
22/11/20 by Customer
Very good service. I will definitely use it again.
22/11/20 by Customer
Quick and simple to book parcel delivery, collected from my door as stated, delivered overseas within 4 days like the company stated, very happy with the service, my parcel arrived safely at the other end with no issues, a great service and a great price! Will definitely be using again in the future
22/11/20 by Customer
Very easy service to use and excellent service provided. Would highly recommend and will definitely use in the future. Thank you
22/11/20 by Jacci
The parcel was delivered in time with no damage :)
22/11/20 by Fatema Alshamkhi
Reliable and affordable service
22/11/20 by Pauline McCreadie
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