We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,671 reviews.
Straightforward service for sending parcels at competitive prices. Reliable tracking service. Will use again
22/11/20 by Anne
very good service quick delivery to the Cayman islands. Will be using your service again
22/11/20 by Jerry Ramos
I sent sent my parcel and it got there.
22/11/20 by MARTIN DEAN
My parcel was collected on 16th Nov for a 2 day delivery to Southern Ireland but as yet on 20th it hasn’t arrived. Maybe tomorrow hopefully.
22/11/20 by Hayley Casey
Very good service!
22/11/20 by Mr Hudson
Delivered on time as promised properly updated on progress
22/11/20 by Busybee
Fantastic service to France, within 48 hours our parcels had arrived.
22/11/20 by Customer
Ease of use website and great value courier services available.
22/11/20 by Leon+Ngo
Very good and easy service thank you
22/11/20 by Ms.Graham
I sent an ironing board back to seller, only then did Parcel Monkey say that it was lost. Surely they couldnt have checked properly. This happened in July & after several emails it was banging your head on a brick wall. I not only lost my refund on the item but also paid to have it lost by an INCOMPETENT service. Been warned, they dont care.
22/11/20 by Mrs Gillian Stimson
This was a trial run. Great service from Uk end. I was a little disappointed this end as unfortunately having been advised that the delivery would be by the Spanish company Seur and having had bad deliveries from them in the past was not surprised when the parcels arrived somewhat battered. However it would not stop me from using the service again as it delivered on time at a very affordable price.
22/11/20 by Mrs Carol Knights
Easy to sort out and the package arrived at its destination pretty quick.
22/11/20 by Customer
Fabulous service, parcel got there earlier than expected and in perfect condition. Used them many times with fragile parcels and never had one damaged.
22/11/20 by Tony Trafford
Really useful service for a new Etsy seller
22/11/20 by Customer
Very good service
22/11/20 by lorraine crookes
Hard to say because the parcel has still not been delivered. And gone way past the delivery window. Next review may be about how quickly the insurance pays out !
22/11/20 by Howard L
Easily compare couriers in one place. I like that you are able to see which service needs a printer etc - ideal for quick referencing! The rest process from service selection through to correspondence of your label is just as easy and efficient! Thank you.
22/11/20 by K. Kaur
Fantastic I am very happy with everything
22/11/20 by lucia
Brilliant service. Easy to make a booking and print off labels. Collection was excellent and the parcel reached the recipient in Europe in three days
Only thing that could be improved on if a time slot could be given rather than 09.00-17.00. Either morning or afternoon would be good
22/11/20 by Elizabeth
So far every time Ive used their services everything was good and easy
22/11/20 by Customer
Just worked... Which is what we needed!
22/11/20 by customer
Parcel to Greece ten times quicker than the post office!
22/11/20 by anna
Amazing value, easy to choose courier and delivers on time. Brilliant!
22/11/20 by Customer D Turner
Very happy with the process ! Everything went to plan. No hassle. Good value !
22/11/20 by Customer
Large (-ish) Christmas gift parcel sent to daughter in France. Modest cost and fast service. Arrived with everything intact.
Iain from Penicuik
22/11/20 by Iain Steven
Good service. Will consider it next time as well.
22/11/20 by Customer
Again works well
22/11/20 by Mr Thomas Gitsham
I always use Parcel Monkey, its quick and easy to use. Great service. Thanks.
22/11/20 by Customer J
I got a suitcase picked up from my friends house in the uk and delivered to my house in the Channel Islands. It was delivered within 48 hours in perfect condition! All for £16.99, amazing service.
22/11/20 by Verity
Quick delivery, very good communication
22/11/20 by Roksana
Package sent via DPD/Chronopost France. Collected from pickup point and in Vannes. Since then nothing. Despite several attempts at contact, no real solution has been offered. An investigation has been initiated but nothing has been heard. It is now over 7 days for your investigation. Where is the package. If not resolved and delivered by 16:00 Tuesday 24th November 2020, warranty expires and I lose £99 plus all the shipping costs. Money back plus adequate compensation for the time taken chasing this. So much for a 3 day service. You have now lost any future business with me.
22/11/20 by Dave Yeates
Absolutely fantastic service. I am delighted with the whole process. I was able to send Christmas presents to my niece and they arrived within 2 days!! Would highly recommend!!
22/11/20 by Elaine Parr
Excellant service from collection by a polite man to drop off to my sister in Bulgaria. Will definitely use again.
22/11/20 by Sharon Webb
Its a strugle to find the tracking number. Beside that all good.
22/11/20 by Customer A
Brilliant service - and a great idea. I was able to compare services to Spain and found the best deal. I’ve recommended it to several people. Will definitely use again and again
22/11/20 by Fiona Saunders
Great very easy to use
22/11/20 by Natural Enzymes Limited
The whole process was most clear and efficient and very good value. Thank you!
22/11/20 by Carol Matcham Dorset
The parcel is still undelivered 8 days after the given date for delivery
22/11/20 by Nicola Varnals
Its just getting better and better .....
22/11/20 by Otunba
Fast, unproblematic service and reasonably priced. I would recommend to anyone needing to send parcels abroad.
21/11/20 by Miss Agnieszka Walczuk
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