We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,671 reviews.
Posted this Christmas package at my local post office in Scotland, with pre printed labels from Parcel Monkey on 14th November, it arrived safely on the 20th.
Highly delighted.
21/11/20 by Roger Maxwell
Very good service, highly recommended
21/11/20 by Customer
Really unhappy with the service I received I sent a parcel to usa, it arrived safely I spent £140 sending Christmas gifts. I then received and email saying DPD had informed them the parcel was heavier than I advised and took a further £11.50 out of my account with no evidence of this charge. I have emailed requesting this evidence and have been ignored. They took the money I’m very unhappy I have used them several times and will not use them again or recommend them on as it’s robbery to take more money without the evidence I requested. I know my parcel was NOT over the weight I paid for I had weighed it on three different scales including the post office scales. They stole money out of my account. Fraudsters.
21/11/20 by Tracy Shaw
Fast delivery,thank you parcela monnkey
21/11/20 by Customer
Thank you for quick and proper delivery my parcel to Poland.
21/11/20 by Customer
Excellent service, parcel arrived when stated. Hassle free process, highly recommend.
21/11/20 by Customer
Great service
21/11/20 by Badrul Amin
Best courier company i have ever used . Super fast delivery . Very easy to track online.
This is the first time i have ever received a package from south Africa to the UK in 5 days . I will defo use Parcel Monkey again .
Keep up the good work
21/11/20 by Cenzo
parcel monkey very swift and speedy delivery of my parcel
21/11/20 by Attiya Suleri
Took a bit longer than expected but arrived safely. And the price was better than competition.
Will definitely use again
21/11/20 by Marcin
Supurb easy to book ,easy to pay , and they collect from your door ,what more can you ask for ,highly recommended
21/11/20 by Parcel monkey uk
Thank you for the efficient delivery from UK to Italy, i dropped the package at the post office on Monday and my family received them on Thursday morning. Very pleased with the service & value for money.
21/11/20 by Maria
Parcel shipping cost exultant, pickup on time, Delivery on time and drivers both pickup and delivery helpful.
Regards John OShea
21/11/20 by JohnO'Shea
Excellent service
21/11/20 by Stephanie McComb
First time Ive used this service. I really needed the parcel to arrive in France for Fri, my granddaughters birthday. Parcel picked up on Mon lunch time. I kept checking progress. Tues it didnt seem to move so I was doubting it was going to make the deadline. Wed lunch I checked and it was in France. Yippi! Thurs morning my daughter called to say it had arrived. Absolutely brilliant service during this awful pandemic, you made one little girl very happy to receive her birthday presents. Excellent service. Thankyou.
21/11/20 by Mrs Diane Gibson
Easy to use, price excellent, speedy delivery to France. Whats not to like. I will definitely go straight to Parcel Monkey for a parcel in future!
21/11/20 by Ms_R_H
Fantastic service will be using it again. Very good price and arrived in Germany within two days
21/11/20 by Customer
Easy, quick and reliable. I shall definitely use you again. Thank you.
21/11/20 by Charl Ackerman
Great service, good to be able to track parcel. Delivered in good time.
21/11/20 by Wendy
Brilliant will definitely use again ..
21/11/20 by Rach Filipe
A good service
21/11/20 by MR JOHN COX
Great service yet I was only told of the extra charge after my parcel was delivered. I would suggest this charge be known when I dropped the parcel at the post office: it’s hard for me to understand at this later date or prove my parcel needed the extra charge when I weighed it and gave the correct weight.
21/11/20 by Customer
The best courier service that I have ever tried when sending stuff to France and I have tried a few in the past. Excellent and fast service and an amazing price too
Just hope that our useless Government hasnt made it impossible to achieve after the end of the year
21/11/20 by Shems Barn Aspenden
The booking was straight forward and I was given an hour window. However the carrier was two hours late.
21/11/20 by Margaret
Very useful and saved us loads of money!
21/11/20 by Sharon Bowles
I arranged the drop off of a parcel to Belgium with an affiliate of Parcel Monkey. I dropped it off at the Post Office and was given a receipt at its collection and a tracking code. It took only a few days for it to arrive so I was very pleased with this service and being able to book it this way.
21/11/20 by zanda
Good service. Fairly quick delivery. Expensive but cheaper than other carriers. Thanks will use again.
21/11/20 by Customer
regarding pm 8822122, there was a mix up with the address, i do not know how this happened but when the courier tried to find no 13 midfields close "there is not a number 13 on midfields close" he was 3 0r 4 houses from the recipients address 13 midfields drive, i have spoken to the recipient robert ritchie and he has lived at the address for many years, and says although there is confussion between midfields close and midfields drive being next to each other common sense usually prevails and deliveries end up at the address, my main dissapointment with parcel monkey though is that while the parcel was at southampton. i was not given an option to correct the address and get it sent back to burgess hiil. no you had to grab a few extra pounds and make me pay for it to come back here all the way to peterborough, so i could pay you a third time to send it back to burgess hill, i have used you exclusively for my courier deliveries over the last couple of years, but this has convinced me to look further afield in the future, i strongly feel you should have offered a re-addressing option whilst the parcel was at southampton. graham fisher.
21/11/20 by Graham Fisher
Sent a parcel nearly on the 10/11 and it’s still not delivered! The worst service I’ve ever come across it’s meant to be delivered the same week and it was an urgent return!!! Don’t use there’s better couriers than this by a mile.
21/11/20 by Rehana
Super fast service and great delivery,
21/11/20 by Naomi j
No problems at all.
21/11/20 by Customer
Excellent service.. easy to use.. Parcel Monkey got me the cheapest price..
21/11/20 by Arthur
Easy to use app and very fast delivery will be using in the future
21/11/20 by David James
Didn’t collect the parcel although I paid for it to be collected.very reasonably priced.would use again but not collect
21/11/20 by d j langdon
Very courteous and helpful delivery
Will use Parcel Monkey again.
21/11/20 by Mrs Hazel Drew
Great service. I will definitely deal with again.
21/11/20 by Kirsty Macleod
Fantastic service
Picked up from my house at the time predicted
Loved being able to track it till it was dropped off at the address in Singapore 5days later!
21/11/20 by Martin Galton
They would not accept the return address phone number, waste of time this lot.
21/11/20 by Customer
Used a load of times and had no problems sending to lreland
21/11/20 by george dixon
Sent a parcel overseas, received i good condition but sightly later than expected.
21/11/20 by customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
