We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Yet again, fast, efficient, easy and trustworthy. Although the cost is slightly higher than similar competitors, I have used parcel monkey so many times without any problems I feel I would rather pay for a service I have faith in
17/11/20 by Sandra Richardson
Great service and price
17/11/20 by John James Moore
Arrived on time, delivered when they said, will be using again.
17/11/20 by Frank
Very quick delivery thank you
17/11/20 by clare elsey
very good service
17/11/20 by Miss KL
Very efficient and on time.
17/11/20 by BOULTBEE
Delivered quickly and efficiently.
17/11/20 by Customer
Is very cheap and good service
17/11/20 by Customer
Quick efficient delivery
17/11/20 by Customer
Excellent Service. Easy to use website, collected on time. Delivered on time. Thank you.
17/11/20 by Customer
2nd time of using these. Very impressive.
17/11/20 by Stuart
I have ordered parcel monkey to collect my boxes from my former university. The parcel monkey did not show up, I re-scheduled it for more than 3 times and they did not show up to collect the boxes for all the 3 times that I have been re-scheduled. I then request for a refund since they are not keen to provide the service they promised to. However, they will send you a statement saying that they have made a refund but in fact, there is no amount coming in to my bank account. They simply send a statement saying they have refunded but they are still holding the money not intended to do a refund. This company has a very bad service, please don’t trust this company ever, don’t make any payment to them because THEY WILL NEVER MAKE A REFUND. And a police report will be made.
17/11/20 by Elise Ong
Had to sent some winter clothes and shoes from London to Barcelona, arrived in 4 days, smooth communication.
17/11/20 by Customer
Excellent service
Dead on time both ends
17/11/20 by John Ridgley
Still waiting on 3 refunds from September, useless customer service. Annoyed as used for over 10 years with no issues till this September 2020!!!
17/11/20 by Customer
We were led to believe delivery would be about 5 days. It is now 11 days and the parcel has yet to be delivered. As far as I can tell the parcel has sat in Madrid for a week. After requesting an update on the 14th I am still awaiting an update.
17/11/20 by Chris Rhodes
Parcel sent from Highlands of Scotland to Toronto Canada ON TIME!! ???? Happy customer.
17/11/20 by Grandmama Scotland
I would definitely recommend parcel monkey both for price, tracking notification and speed for delivering parcels to Australia from the uk.
17/11/20 by Susan Brown
I’ve used them before last year in London but this time I had them pick up for delivery from York. It got to 5 pm with one he to spare before I got hold of parcel force their sub letter partner got an email sent and then the depot in York managed to get themselves into gear. My contact sent pics of the collection at their door and the next day at 4pm , luckily I got home early as I was unwell and received it next day so their still in my good books ???? but Wow, what a nail biter!
17/11/20 by Christopher
I’d never heard of ParcelMonkey before so I felt a bit dubious, I reluctantly paid the amount for postage and crosses my finyitd be collected and 11am next morning a DPD courier was at my door and 2 short days later my parcel arrived at it’s destination, an absolutely fantastic service and I’m excited to use them again!
17/11/20 by Lyndsey Ward
Cost effective, reliable service.
17/11/20 by CURRELL.
Great service, fast and reliable
17/11/20 by Customer
Good price and very efficient service.
17/11/20 by JWCustomer
Very pleased with the service. Prompt delivery.
17/11/20 by Michael Rowling
Dropped parcel off at post office in Edinburgh without any problems , tracking perfect , parcel arrived 5 days later in Arnhem , Perfect .....including the cost which was around £12
17/11/20 by ronald dockerty
Superb service at really great prices.
17/11/20 by Neil Knowles
Awful company to deal with. I have £230 worth of decking missing and that is not including the £90 I spent to arrange this insured delivery. Will not uphold my claim for the missing decking as DX have told them they did deliver it, even though I have CCTV footage confirming they did not. Police have been involved so see where this goes
17/11/20 by Will Adams
Simple and efficient.
17/11/20 by Mr Philip Tetlow
Great speedy service
17/11/20 by Antonio Tudino
Only thing I can fault them on is that they dont have any same day collection service.
17/11/20 by Chris Cooper
I send my parcel from England to Italy .I highly recommend Parcel monkey delivery..Easy to book, they send me a email for every step.. collect the parcel punctual .. the parcel arrived intact and on time .. The driver Senda kind and friendly.. good service.
17/11/20 by Luisa
Excellent, so easy to arrange, and 2 day international delivery. Will definitely use the service again.
17/11/20 by WW
It was a useful service. Parcel delivered to Europe from UK within three days.
I was really surprised it was so fast - delighted and would use this service again.
17/11/20 by Jennifer Blaney
The parcel wasnt collected on the first notification but it was collected on the second notification which was the following day.
17/11/20 by HOWARD GRAINGER
excellent service
17/11/20 by MR JON PORTER
Brilliant service, my parcel arrived on time.
17/11/20 by T Robb
Easy to use site with a good choice of curriers. Unfortunately I chose parcelforce and my local post offices were particularly unhelpful at dealing with large boxes. Yes I had to visit two of them. The parcels were transported and delivered in good time and I was able to see who had signed for them
17/11/20 by Kenneth Jackson
Absolutely fantastic service. Thank you so much.
Cathy Cooke ????
17/11/20 by Cathy Bain
I enjoyed the experience using Parcel Monkey. At first when researching for a suitable courier company, I almost rejected PM because the initial quote was a third higher than another comparable company. However, I soon realized that the other company had lots of questions implying necessary add-on criteria to keep my parcel safe and to give guaranteed remuneration if not. The price rose from an initial £4 to £14. PM started at £6 but at £9 I had everything that the other company offered, including pickup at my home address within a few hours. I felt so happy with the experience that this would without doubt be my chosen comparison site in future.
17/11/20 by Barbara Bellamy
Prompt delivery to France from UK. Good value service
17/11/20 by Domestic Customer
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