We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,671 reviews.
I always use parcelmonkey for sending things overseas - easy booking system and reliable tracking. No problems experienced in over a year of using them.
21/11/20 by Green
Absolutely wonderful service! Great value for money and fully informed, at both ends, of every step in the process. Thank you ????
21/11/20 by Gary Edwards
Ordered shipping around 4pm so I could drop off at shop that evening. No label by 5.30. Contacted customer service, promised refund in 5 days. Spent longer on chat, promised refund in 24 hours. 10 days later, still waiting for refund. Just filed Paypal claim. Never known a competitor take your money and not send a shipping label immediately. Avoid.
21/11/20 by Paul Trynka
Excellent service as always
21/11/20 by Susan
No refund after a cancelled order . 7 days later
21/11/20 by Stephen Warburton
The parcel was delivered to the house which is not usual in Bishkek.
21/11/20 by Brian James
Fantastic, quick and really cheap service!
4 alloy wheels bought from Cardiff and delivered to Norwich, I received them 2 days after requesting the collection!
Will definitely be using this service again and recommending to everyone that will listen!!
21/11/20 by Customer
Quick service from Brunei to UK.
21/11/20 by Fast Eddy
I gave 4* because it is more easy if delivery companies provide us with print the label when the delivery man collect the parcel. But everything else its good
21/11/20 by Beth
Excellent service from pick up to delivery. This is the second time we have used Parcel Monkey and would do so again.
21/11/20 by AlanC
Poor Do not offer 24 hour delivery and then blame covid for taking 3 days to deliver
21/11/20 by Customer
If your parcel is damaged in any way they will not take any responsibility. I had a parcel damaged, was opened and was missing parts while in their possession. Do not trust these monkeys...
21/11/20 by robertshafer
Perfect timing for collection and delivery. Used two different delivery companies and they were both excellent.
21/11/20 by Lindsey Hanson
Great value.
Parcel collected and delivered on time.
Updates and tracking info were very good.
Would recommend.
21/11/20 by Customer
Excellent service and quick delivery
21/11/20 by Dawn Wildman
Easy to use and my parcel was delivered to Sweden within a week.
21/11/20 by Gary Waring
Great reliable service
21/11/20 by Gary Kirby
Good service, plenty of options
21/11/20 by Big J
Very disappointed. The only benefit is that they collect from your home. Then it all gets into the poor area. 1. The sheer complexity of measuring, weighing, getting a quote, filling out their customs declaration forms, printing off and fitting labels in waterproof envelopes etc is unnecessary iny point of view. If I take the parcel to a post office, I have already wrapped it and, because I send stuff overseas regularly, I fill in a tiny customs declaration form and stick it on the parcel. 2. Parcel Monkey collect, take your parcel to a central point from where they pass it to Parcel Force! You can achieve that yourself by going to a post office. 3. They claim to deliver in 5 working days. No they dont. 10 days to Australia. 4. A parcel to Thailand incurred taxes (for two calendars and a strip of cloth) far exceeding the actual value of the contents and, more galling, A HANDLING CHARGE! I paid for door to door delivery. Why then does the parcel incur additional handling charges? 5. Two weeks after delivery Parcel Monkey emailed me saying that they were taking another amount from my credit card because for some reason they miscalculated the fee they were charged by Parcel Force. Not my problem and whats more its a bl**dy cheek to do this. It amounted to about another 5%. My advice is pack your parcel, address it, make a list of the contents, individual value of contained items and their weights, if you have a customs declaration form at home fill it out, otherwise the post office will help you, take it to the post office, they weigh it an give you delivery options, pay, get your receipt and leave. Its far, far simpler and guaranteed. And it means that the item IS delivered to the recipient, no additional handling fees, and tax, if applied, is fair. I wont touch Parcel Monkey ever again. They made a monkey out of me.
21/11/20 by Mr Philip Thomas
Everything excellent. All on time & very satisfied with service & tracking. Thank you for getting our Christmas presents to the US in good time!
21/11/20 by trudy nichols
Easy to use and super quick too.
21/11/20 by Customer
A great service!
21/11/20 by Nick Bellamy
Excellent service. I’ve always been impressed when I’ve used them to send parcels to Australia. They are reliable, collect and deliver when they say they will.
21/11/20 by Sally
I am thrilled with the service received from Parcel Monkey and highly recommended them. I was wary at first due to the only company to provide an affordable option but the service was first class. Parcel picked up as stated, able to track all the way to Australia and delivered in good order. It took 10 days which is brilliant given the current situation and reduced flights. Thank you Parcel Monkey.
21/11/20 by Very Happy Customer
Great service over all, fast delivery to island.
Tracking could be improved, as it’s not clear.
21/11/20 by Margaret
SUPER fast! My parcels got to the US in 4 days! Mind blowing. Tracking information kept being updated regularly which I appreciated. Reasonable prices!
21/11/20 by Diandra Gravell
This is my third time using this service and again I have been very satisfied.
Really fast delivery at an amazing price. I will keep using Parcel Monkey and I can highly recommend it
20/11/20 by Raquel Lopez
I used Parcelmonkey for the first time and was really impressed. The website was easy to navigate and I was able to send the parcel with my favourite carrier DPD for a fraction of the normal cost. After convenient local dropoff it arrived in Ireland within the promised three days. When using Parcelforce it often takes 2+ weeks as it gets handed over to An Posta in Ireland which takes forever. I will be using Parcelmonkey again in the future. Highly recommended!
20/11/20 by Frank Weber
It was good to see the different prices but unfortunately my parcel has not reached its destination.
20/11/20 by Heather Rennie
I cant fault parcel monkey. My parcel was picked up and delivered overseas promptly, cost efficient, and the staff that collected the parcel was friendly. Ill definitely be using them again.
20/11/20 by Kelly Lowe
Excellent service from start to finish. I was kept fully informed of packages journey as was the recipient. Package arrived safe and well UK to Australia in one week. Would definitely use Parcel Monkey in the future, their service was second to none
20/11/20 by Customer
Fantastic service. Great price, punctual collection, really quick overseas delivery. Will definitely use again!
20/11/20 by Lisa Maurin
Great service always recommend to my friends & family ... I wouldnt use any other delivery company
20/11/20 by Jan Nelson
Highly recommend
20/11/20 by Galina Baretkina
good service and good prices
20/11/20 by toots
I am really happy use this company, fast, cheap and excellent service, I am definitely recommend
20/11/20 by Customer
Excellent service from start to finish
20/11/20 by Mrs Wright
Fast delivery good service easy to use
20/11/20 by Mr Adnan Chatha
1st time user and will definitely be using this service again. Went online, booked my package in. Wrapped it and took it to the post office and boom! Three days later it was with my sister in France. Very happy.
20/11/20 by Michelle Melaugh
Excellent, efficient and reliable service. I always use you now.
20/11/20 by Jean Miller
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