We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
This would have been 5 stars except for the final delivery to us in France which is handled by Chronopost. As usual the collection in the UK and shipping to France was swift and easily tracked = 5 stars, But as soon as Chronopost takes over everything falls apart. They predict a home delivery date and time, but it never happens. They state that they were unable to deliver because nobody was at home, so the package will be available the following day at a local pickup point. The truth is that we are always at home for the scheduled delivery time but absolutely no attempt is made to deliver it. This occurred on 4 occasions last week and every occasion in 2020. My strong recommendation to PM is not to offer home delivery from Chronopost or to find a new partner to provide the correct service.
17/11/20 by David
Great fast efficient service
17/11/20 by Mr. mohammed mughal
Excellent service and pricing was a lot more affordable! My brother is Australia received his 4 parcels within 5 days from UK! We are both happy customers and I will definitely use this service again!
17/11/20 by Kate Carter-brown
Excellent, super service, everything went to plan thank you.
17/11/20 by Mr Christian Pratt
Great service. Efficient and on budget!
Will definitely use again
17/11/20 by Customer
Always a quick and easy way to send parcels, good price too. Sometimes my items are in the prohibited from compensation list but thats the only negative..
17/11/20 by Silver fox
Easy to use and given my parcel was 14 kilos I paid less than I expected to send the item.
17/11/20 by John
Excellent service - pick up was on Thursday and parcel was delivered to Ireland on Saturday afternoon. Courier was polite and courteous. Great Price. Thank you so much
17/11/20 by Nicola
Parcel collected as promised and delivered safely. Good service thanks
17/11/20 by DD in Dorset
Reasonable cost - good speed of delivery
17/11/20 by Aileen
Parcel was said to arrive in 3 to 4 days, after 6 day havent arrived. Still waiting for its arrival.
17/11/20 by GASBARRI
Very smooth organisation of package collection.
17/11/20 by D Norris
Very good service have no problem will use again very satisfied
17/11/20 by Gary Warrender
This may be the handler DPDs error rather than Parcel Monkey - whos website is easy to navigate and I had no issues there. All of my boxes (which were double walled) arrived squashed, broken and with multiple places that the Danish postal system had added new tape to it. The website also states that they can courier bikes but none of the postal companies that they partner with can do it for adult sized frames.
17/11/20 by Customer
good service as usual.
17/11/20 by John Proctor
Slightly complicated system, but well worth it - after using a couple of times, everything is simple
17/11/20 by Michael Mcveigh
Prompt and no fuss
17/11/20 by Mr John Warren
My only reason for not giving 5 starts is because I had trouble filling in the Zip/Post Code box (which is a required field) for Hong Kong which does not have a code. Although it suggested a zero, it would have been more helpful if it had either auto completed with seven zeros or the suggestion was seven zeros. I got there in the end, but not without considerable frustration.
17/11/20 by Mr Michael Samuelson
Fast promt and easy service will definately use again ...thank you
17/11/20 by Joyce
Quoted 2-3 days for delivery. Now 5 days and package only just exported. Landed in destination country yesterday and hasn’t moved since. Maybe it will get there tomorrow. Maybe not.
17/11/20 by David
No pick up, no call , used Uber instead, waste of time
17/11/20 by Customer
Easy to book up and very cost effective. Very fast pick up and delivery. Will be using again. DR - Glasgow
17/11/20 by DR (Glasgow)
Hi there I have used this company for the first time and paid all upfront via online and parcel was taken from myself and was able to track online also which was good . But once the parcel was in Pakistan and was sent to the receiver the receiver had to pay more for the parcel on there side . Which this I wasn’t happy at all . If I’ve paid full from the uk and even paided more then what it weighed and still the receiver had to pay 820.00 rupees which was not happy with at all . Now this was the part that wasn’t clear or we where informed when booking would be the case . Rabia Ahmed
17/11/20 by Mrs r Ahmed
Our parcel arrived in Australia within 6 days, so pleased with the efficient service. Items arrived in perfect condition, will definitely use them again.Sent a parcel by UK Post Office on the 6th October, still not arrived!!!
17/11/20 by John
Things just went from bad to worse - I have had to pay £14 to get my parcel returned to me despite asking Jonasz for an investigation into why DPD failed to deliver my parcel despite the recipient being at home & being adamant that they did not receive a card any of the times DPD claim that they tried to deliver. The thing that sticks in my throat most is that £6 of this is Parcel Monkeys admin charge when clearly admin did not do their job by investigating this shambolic mess.
17/11/20 by Customer
a very clever idea. Am deducting a star as Parcel Monkey said I could track my parcel, but that didnt work - everything else was great.
17/11/20 by Camden Customer
All went exactly according to plan, thank you.
17/11/20 by DHW
Fantastic service, guaranteed to have my parcel to Australia in 8 days and got there in 7, definitely converted to parcel monkey, I’m already recommending them to friends and family. Thank you for an amazing service, I can’t stop raving about them ????????
17/11/20 by Kevin Mole
Absolutely astonishing!!! I’ve used parcel monkey for a couple of years with no problem, but I have just recently made a claim after a parcel that I posted was unfortunately damaged. Parcel monkey refused to pay for the damage as I had not selected insurance!!!!!! I would not use a service that didn’t included insurance it’s automatic with most post providers but not parcel monkey. I used Royal Mail through parcel monkey and parcel monkey cancel there automatic insurance unless you select insurance which cancels if you make alterations to your listing. I will never use parcel monkey again.
17/11/20 by Customer
Great customer service, I use the service frequent and its always a pleasant experience.
17/11/20 by Babet Berkhof - DivasFitwear.com
Good prices, quick collection and quick delivery. Will definitely use again
17/11/20 by Gavin
Great site. Sent a 5kg parcel to Belgium for the same cost to send a parcel half the weight within the UK via parcelforce. Does exactly what it says it does.
17/11/20 by Graham Sargeant
Far easier than royal mail far cheaper too.
17/11/20 by Customer
Parcel monkey website is good and easy to use, it’s a shame parcel force 48 take to long to deliver
17/11/20 by Lee barlow
Great service, fast and cheap.
17/11/20 by Customer
parcel delivered on time
17/11/20 by Edward
Parcel was picked and delivered in good time..always kept me updated when iits on the way..Perfect
16/11/20 by Christobell Kamdaya
Because the delivery driver put the parcel next to a rubbish bin that was due to be collected early in the morning. The parcel was not put in the hands of the receiver and the signature was faked. One star for getting it there! The rest was luck!
16/11/20 by Keith Stone
I sent a parcel to a relative in New York. The price was competitive, the process including completion of customs forms was well explained and easily managed, and the parcel was delivered 9 days later. Very pleased.
16/11/20 by Moh
First class service.
16/11/20 by Paul
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