We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,671 reviews.
Easy to use, straight forward and competitive
20/11/20 by Keith Aldridge
Great service but a bit too exoensive!
20/11/20 by Lynne
Very happy great service ill use it again
20/11/20 by Customer
My parcel was picked up 9/11 by Courier should have been next day delivery. After many days of emails back and forth my parcel was eventually delivered 19/11. I never received an explanation as to what went wrong. No apology or even a good will gesture. This is the first and last time Ill be using Parcel Monkey or Courier.
20/11/20 by Anne
excellent service and good price nationally.
20/11/20 by Emad Abualzulof
First and best place for deliveries... I use on a regular basis for Uk and Europe parcel delivery. Have used for over 5 years now 5 stars ... thank you
20/11/20 by Alice Gray
My parcel was left unnatended on the driveway of the recipient .I have payed extara insurance so I have already made the complain.My parcel could have been stolen and value was high.
20/11/20 by Joanna Bukkems
Shipped several parcels to europe - Great Choice of services and great prices to match
20/11/20 by Customer
Havent ever heard of parcel monkey prior to ending to send a large parcel abroad I was abit apprehensive however they were coming out cheapest which I needed. No apprehension was needed. So simple to use and clear instructions. Definitely recommend them to anyone needing to send a parcel. Will be using them again in future.
20/11/20 by Laura B
Parcel collected in Sussex on Monday and delivered to my father in the Philippines on Friday. Excellent service!
20/11/20 by Charlotte L
Excellent service!
20/11/20 by Haydn Moss
Very quick and reliable service
20/11/20 by Customer
All ok at booking - but Parcelforce48 took 72 to deliver.
20/11/20 by Michael Norman
All went nice and smooth, like always. ????????
20/11/20 by Darius
Fantastic send from uk and gets to france in 2 days
20/11/20 by Customer
Great service from start to finish and reasonable prices
20/11/20 by Janice Buchan
Excellent service, thank you.
20/11/20 by Paul Smith
Excellent service, recommended by a friend and I will always use this service going forward.
20/11/20 by Jane
Excellent service and easy to use. Speedy service. Will use again
20/11/20 by Customer
Easy process, everything was done quickly. Arrived ontime
20/11/20 by Customer
Smooth process
20/11/20 by Elizabeth Alexander
Parcel not delivered on time
20/11/20 by Mike Huggan
Did what they promised...........
20/11/20 by Customer
Having spent what I thought was too high a price with Royal Mail to send little presents to our grandchildren in Dublin during the pandemic as we could not visit them I looked for a more cost effective way of sending parcels and found Parcel Monkey. The cost was very competetive and the delivery far quicker than Royal Mail. Also kept fully aware on the progress of the parcel and it was delivered earlier than originally advised. Will definitely use again.
20/11/20 by David Marshall
I used this service to post a parcel to family in Germany, easy to use and great price!
20/11/20 by joann smith
Really good service at good price would definitely use again
20/11/20 by Helen Margaret
Great service
20/11/20 by Nicola Roberts
This company is awesome been using for think over 12 years and been lucky they havent let me down!
Do recommend as its easy to order a courier, pay, print label etc.
Thank you! xx
20/11/20 by Customer
I sent a box to New Zealand absolutely no problems
arrived after 6 days great service.
20/11/20 by Michael Lambe
I am getting so frustrated about a missing parcel and obviously dealing with low intelligence people on the end of the online help .... I need to speak to a human being ? This is ridiculous and I will never ever use this company again, ref PM8811233, they are a joke & it’s a high value item they have lost via parcel force
20/11/20 by Jackie Hughes
Our Response: Hello Jackie,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been asked for information to be provided . You are kindly requested to be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
Due to current restrictions, I needed to send a parcel of Christmas goodies to my son in Germany. I had seen ParcelMonkey mentioned in a magazine and thought I would try them. The website is easy to use and there is a good selection of couriers on it. At first i had to get my son to check I had done everything correct as the price quoted was so reasonable! I had and so I packed up the parcel and dropped it off at the local Post Office. Tracking was great - very interesting and exciting to watch it get nearer to its destination. In less than 4 days the parcel was delivered - excellent service and I have already recommended them to others. Sadly I have a feeling many of us will have to send parcels this year rather than be with our loved ones, this service made the sending process easy.
20/11/20 by Anjie Appleby
Very fast delivery
20/11/20 by Customer
I provided the accurate weight dimensions, but was issued a £50 surcharge after delivery. In hindsight I should have just ordered directly from Parcelforce rather than going through parcel monkey. Have been trying to get a response from customer service for over a week, but just get vague or irrelevant replies. Wasted money, wasted time when I could have just gone straight to the provider. Not happy
20/11/20 by Zeeshan Bendelstein
I really wish I could leave no stars, arranged to shop a parcel to Australia, due to be collected me from on the Monday , waited in all day, no one came , same on Tuesday, finally collected on Wednesday only to be delivered back to me on Friday !! You literally couldn’t make it up , avoid at all costs
20/11/20 by sara Paleschi
Simple and fast!
20/11/20 by Customer
Avoid this company! My goods has been damaged in August and the since then Parcelmonkey still hasnt covered my losses.
20/11/20 by Éva Kertai
The service was absolutely great. Picked up in between the hours they said they would. Updated all of the way to the destination. Cheapest service around so was worried initially but will definitely be using it again!!
20/11/20 by Mrs Wheeler
According to pm they dont have an issue with my parcel being 27kg overweight. According to them its the size is wrong they claim Courier measured my parcel at 40x53x65cm! This is a false claim the item I sent went in a postal tube height 10cm width 10cm.
20/11/20 by Paul Donnelly
Used the service for N.I. ex UK. Easy to book, collected on time, delivered on schedule.
20/11/20 by D. Hardy Offmetrolley Golf Ltd
DO NOT USE THIS COMPANY!!! NO CONTACT TELEPHONE NUMBER AND ONLINE CHAT SERVICE IS AWFUL. I ORDERED Courier COLLECTION THEY PROVIDED ME WITH A Courier REFERENCE NUMBER WHICH Courier DIDNT EVEN HAVE ON THEIR SYSTEM. PARCEL MONKEY ALSO DO NOT PROVIDE REFUND! TOTAL BUNCH OF TXXXERS
20/11/20 by Yau Lee
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