We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Recieved a mail stating package to arrive Friday. No sign of it yet and no response to mails asking where it is.
16/11/20 by Customer
Always good service
16/11/20 by LI
Excellent and convenient. Easy booking online. I dropped a star in rating just because it would be good to know a rough collection time rather than just a day. Have now used several times and never had a problem.
16/11/20 by Di Dillon
Great way to organise posting parcels efficiently and cost effectively. Ideal for a small business hobby. Thanks
16/11/20 by Customer
Fantastic service as always, over 3 years 17 parcels have got to France in perfect condition and on time. Also all parcels sent to various locations in England have also been delivered on time and in good condition, Thanks Parcel Monkey. Nigel
16/11/20 by Nigel
Worked well parcel collected and delivered
16/11/20 by Russell KAVULOK
Tracking is woeful. All I get is, "Consolidated Scan" showing every time I try to trace my package which was meant to arrive 3-5 days after collection. Last Wednesday it said "Arriving Thursday." I contacted the chat line who were terrible. Clueless. "It arrives Thursday." I wanted to know where it was. Couldnt be told. I asked why it was so late. "Well talk to the courier. No response. This is dire customer service of the highest order. This package contains urgent medication. The postal service delivers faster. I dont expect any feedback from this comment whatsoever. Will never use this lot again.and I will be seeking a refund.
16/11/20 by Tom
Prompt service and I was informed every step of the day!
16/11/20 by Customer
Easy enough to pay and print labels . . . . as to whether the parcel gets delivered or not thats really down to the chosen parcel company - in this case Parcelforce. It hasnt got there yet and its been about a week now. It must surely have reached the country of destination (China) by now but even this is unconfirmed by Parcelforces track and trace system - it just says its been exported.
16/11/20 by Chris
easy to use, and cheaper than competitors
16/11/20 by jeremy holland
Booking.....easy
Collection.....quick
Delivery......excellent
I have never been disappointed with them.
16/11/20 by John cordall
Very easy to use website. Pick up and delivery went smoothly and at an excellent price. Will definitely use again
16/11/20 by Jo-Anne Jones
I used this service and selected parcel force. My package arrived at its destination and it was damaged . This has meant that the refund of £75 I was expecting they are refusing to give as the product is damaged and has been damaged in transit. I would appreciate it if someone could refund my money as parcel force has not handled the goods with care.
16/11/20 by Customer
Good price, great service.
16/11/20 by Customer
Good price, great service.
16/11/20 by Customer
Parcel was not picked up until next day .. disappointing
16/11/20 by Customer
Good price, great service!!
16/11/20 by Customer
Ive used parcel monkey quite a few times and, on all occasions, have had great service. Collection always within time stated and delivery always in good time. Price is also competitive.
16/11/20 by Customer
Safe, reliable and good back up when things go wrong, good customer service when glitches happen. Standard insurance cover is very good, I always make mistakes so I need a service that is easy to deal with
16/11/20 by Customer
I am so happy I used parcel monkey for the first time. Not only did my parcel arrive in Germany in the allotted time, the price of sending my parcel was very affordable. I will definitely be using this service in the future.
16/11/20 by Camille Bodecker
Always use parcel monkey to send packages. Brilliant prices, options clearly displayed and fabulous communication.
16/11/20 by Mrs H
Easy to use: price comparison at a glance, and everything I needed to print and track sent directly to my email. No need to search all over the website. Frankly I found it way better to use Parcel Monkey to send my item by Parcelforce, than to use the Royal Mail/Parcelforce website itself to do it.
Ill definitely be using Parcel Monkey, going forward.
16/11/20 by Customer, Bristol
Amazing service, parcel collected and delivered to the other side of the World in 5 Days. Price was much less than other services that were offering a longer delivery schedule.
Thankyou
16/11/20 by Sheila Littlefair
Cool so fast.
Uk -Poland within 6days
No damage if well packed.
No problem with send out
16/11/20 by Customer
First class as always less than 3 days to Spain
16/11/20 by Gary Huckerby
Quick, easy and hassle-free. First time using parcel monkey but definitely wont be the last!
16/11/20 by Cazza
Does what it says on the can... Parcelforce delivery but at a lot less money!
16/11/20 by Stuart Johnstone
Simple & easy progress. Good value for money. My family in the USA received their gift within a week . Very pleased with the service ????
16/11/20 by Marion
Very fast delivery
16/11/20 by Tuan Huynh
Easy and excellent service
16/11/20 by Mrs F
Very happy with the service
16/11/20 by Erika Thomas
Excellent service and reasonable prices.
16/11/20 by John Hanley
My bag went missing. No on contacted me to tell me. When I proactively checked on the tracking I reached out. The UK courier didnt speak to the Spanish courier, I had several online chats over several days but wasnt able to speak to anyone and they wouldnt call me. Horrible customer service, bag now over a week late and I know nothing. I would definitely recommend to stay clear of these guys.
16/11/20 by Customer
Continues to provide and excellent choice
16/11/20 by Peter Riches
Very good service and parcel collection and delivery! Strongly recommended.
16/11/20 by Mehran Taherimoud
So much better than my Hermes
16/11/20 by James Sutton
All delivered in good condition and on time.
16/11/20 by Jamie Lee
Great service as usual, don’t use anyone else
16/11/20 by Jackie Graham
Simple and easy way to get the best quote
16/11/20 by Ali sharpe
As always good price and service with good communication
16/11/20 by Customer Bob D.
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