We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,671 reviews.
DO NOT USE THESE PEOPLE, UNLESS YOU WANT TO BE SCAMMED.
20/11/20 by MATTHEW
This is the ONLY courier company Ive encountered who roughly doubled their cost of delivery at checkout. They had all the correct details: destination, dimensions & weight, yet when it came to paying, the price almost doubled, which is no joke when sending things abroad. Deceptive is the mildest description I can offer. Parcel Hero, on the other hand, although about 10% more expensive than Parcel Monkeys initial quote, provided the required service at the price Parcel Monkey cited initially.
20/11/20 by Ethel Aardvark
Works perfectly. Deliver was on time.
20/11/20 by Customer
This was a disaster, this company wants your money, but does not want to give you a service. I placed the order for a next day delivery and a week later I was still waiting for it to be collected. There is no contact number for Parcel monkey and when you do contact them by a messaging service they play the old were a price comparison company line as an excuse. Then they wont let you speak directly to the courier company who they supposedly have contracted on your behalf. to top all this off when I cancelled after a week of being messed around I still have not received the refunded payment. To top it all off I then went out and booked a courier directly for less money than Parcel monkey charged me, DO NOT USE THIS COMPANY
20/11/20 by Corin
Used Parcelmonkey before. Its an excellent way to see postage / courier options. Collection and delivery of my parcel went very well, very fast.
20/11/20 by Porter.inc
Great service
20/11/20 by Laura
good service
20/11/20 by Davo
Parcel Monkey/Fed÷Ex...NEVER never. EVER USE THEM! Parcel Monkey sub out the delivery to Fed Ex. I sent urgent supllies to a family member in hospital. Then they lose it! You wait for months for recompense! Only to be told unless I can produce an invioce for the "goods", they refuse to give me any money back even for the failed delivery of a humanitarian parcel. Just saying.
20/11/20 by Jenny Talkington
Easy to use. Great value. Safe delivery. Great company.
20/11/20 by Jacky
Job done, no problems
20/11/20 by Sergiu
I use Parcel Monkey for the low shipping fees. Many of the delivery options are for collection. Meaning the courier will collect the parcel I need shipped from my home. However, they never arrive. Parcel Monkey have attempted to reschedule delivery but there is a clear miscommunication between the shipping companies soni often have to locate a drop off point or take my par el straight to the courier depot.
20/11/20 by Customer
MUCH cheaper than others to ship a box of stuff back to Canada. Printed the labels, dropped it off on Friday and it arrive in Ontario Monday evening. Couldnt be happier, will absolutely use again more regularly now that I know how cheap and quick it is!
20/11/20 by Kevin
I would have given 5 stars, but was not given a tracking number.
19/11/20 by Frances Moore
This is the second time I have used Parcel Monkey. First time was a parcel from South East England to Edinburgh and it arrived within a day. I then sent a parcel to my daughter in Kuala Lumpur and it arrived within five days as promised. Delighted. Will definitely recommend to friends.
19/11/20 by Carol Norwell
Best price and hassle free - we keep coming back!
19/11/20 by Customer
Absolutely pleased with service! Used parcelforce through this site and courier collection was swift, and courier was pleasant. Parcel delivered to Belgium within 3 working days.
Only fault was courier collection time was "tomorrow" no estimated time so was expecting to have to sit in all day but fortunately turned up before 10am. Update of tracking was a bit delayed as parcel was delivered 1 day before tracking was updated to "out for delivery". Great price and arrived safe and sound. Thankyou
19/11/20 by SAJABE
I asked for pick up on Tuesday, but the message to Parcelforce was to collect on Monday. I asked for a refund on 1 parcel as 2 were booked but one was broken by sender and was no longer needing pick up. This was ignored and I am unable to find someone who can take responsibility and refund me the cost of 1 of the 2 parcels originally booked for pick up.
19/11/20 by MS. AMBRA BURLS
Good service, tracking is easy, prices are good with plenty of choice of carrier.Highly recommend. One comment is if sending to Close Europe dont get pick up Fridays the overseas agent dont work weekends.Highly recommend. UK delivery was first class, collected and delivered within 24 hours.
19/11/20 by Lynda Fold
Excellent , fast , cheap , realised
19/11/20 by Customer
Another great parcel delivery to France, price, service & speed.
The DPD service, was polite & helpful
19/11/20 by Nick Fairs
My first parcel to grand daughter in Brisbane who is expecting a baby in April. Nervous but Parcel Monkey was so easy to do online carrier collected on time and parcel was delivered 8 working days later. Tracked all the way, excellent service, will use again
19/11/20 by Customer
They did exactly what it says on the tin, good job ????????????
19/11/20 by Customer
So easy to use from booking to collection .Easy to track and was delivered to my daughter for her birthday .
19/11/20 by Helen
Brilliant service, quick, reliable. Highly recommend
19/11/20 by Gosia
I paid for a priority service. My parcel a still at the depot for over four days and has not moved. So the 3 to 7 days delivery I paid for is not true. I would never use this service again and advise people not to. I just don’t know when or if my parcel will be delivered. Not a great service do not use this
19/11/20 by Mrs D Cummings
Another 5* service
19/11/20 by CustomerAnn
always on time. never missed a parcel unlike other couriers iv previously used. great prices.
19/11/20 by JT Butler
Excellent service, very efficient, easy to use, lowest price on the web
19/11/20 by Cara
Very good to use
19/11/20 by Keith David Dillon
Smooth - All good and better rate than going to Parcelforce directly.
19/11/20 by Customer
Excellent service
19/11/20 by Customer
Parcel confirmed for collection today so stayed in all day to be told at 5pm that it would not be collected until following day. Unacceptable service.
19/11/20 by Marion Wilkinson
Booked a collection for today. Driver didnt show up. Requested refund as I wasnt given the service I paid for and they refused. Will report to Consumer Affairs.
19/11/20 by JabbaHutt
Great service parcel arrived safely in New york
19/11/20 by denise wynne
Parcel arrived when I was told it would. Excellent service
19/11/20 by Customer
Very easy to send and very fast good site
19/11/20 by Marion Brady
Easy to ue, good price comparison, user friendly up to the minute tracking
19/11/20 by AB
Monkey, they are total scam artists, look at the other reviews of overcharging. They deducted more money from my credit card without authorisation for they say was a parcel that weighed 6KG in a box. the parcel was in a BAG and was a waterproof jacket and trousers weighing 1kg, DO NOT USE
19/11/20 by A.Brewster
Another trouble free delivery. Thankyou
19/11/20 by Mourne Militaria
Easy website, cheaper than others and reliable service
19/11/20 by Sally
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
