We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,671 reviews.
Bike damaged in transit
19/11/20 by Neil Bilsland
We use Parcelmonkey regularly and have sent over 400 parcels using their service. For convenience and price quotes we feel they are the best. Customer service will always respond quickly and try their best to deal with whichever Parcel Service you have chosen on your behalf.
Any parcel service has its limitations and Parcelmonkey do not try to cover all caouriers - that is a good thing in our opinion, as it allows them to get the best from those that they do deal with.
Give them a try!
19/11/20 by Neil
Posted a parcel to Egypt
Parcel was damaged when it reached Egypt with one of the two keyrings broken.
19/11/20 by Farah
Great service parcel delivered in good time by DPD
19/11/20 by kevin walker
Reliable and well priced service
19/11/20 by Customers j. miscandlon
Parcel Monkey: as always a great service for sending documents within the UK.
19/11/20 by glasgowgirl
Superb affordable service will certainly use again.
19/11/20 by Customer
I am very pleased with Parcel Monkey. Parcel Force picked up my parcel around 5 pm on Thursday evening and m6 daughter received it in Italy by Tuesday afternoon and they live in a pretty remote part of Italy.
The service has been exceptional
Thank you
19/11/20 by CustomerGinny
Parcel was supposed to be delivered in 8 days. It is day 8 today and the parcel is not even in the delivery county
19/11/20 by Customer
Your comparison didnt actually come up with what I ended up doing, although Ive found it good in the past. Wont stop me using you in future!
19/11/20 by Frank Chambers
Procedure was simple shame the van driver threw parcel in back of van even thought it clearly said FRAGILE Not sure if parcel has arrived safely yet
19/11/20 by CustomerTeresa
Great service - door to door parcel arrived safely in Malasia region 6 days earlier, and was trackable the whole way.
19/11/20 by Kathy
Amazing ????
In every way
Definitely will use you every time needed ⭐️⭐️⭐️⭐️⭐️
19/11/20 by Lynda
Parcel Monkey gave me a range of options in a clear and efficient manner. Parcel Force however, despite my paying them, has STILL not collected the parcel and it has been a WEEK. I recognise this is not parcel monkeys fault but I would warn against Parcel Force.
19/11/20 by Customer
Parcel picked up on time arrived on time. Easy to track will use again
19/11/20 by Frances
Parcel picked up on 10/11/20 and should have been delivered in 4/5 days. Tracking still just says ‘arrived in delivery country’ so I’ve no idea where it is or when it will be delivered.
19/11/20 by penny morris
Just had a email from pm claiming the Weight of one of my deliveries was out by wait for it 27kg! Use someone else instead
19/11/20 by Paul Donnelly
Ive used Parcel Monkey several times to send boxes to Portugal and Im very satisfied with the service provided. Completely reliable and gives great options for delivery at terrific value. I highly recommend this company as Im sure you wont be disappointed.
19/11/20 by Malcolm Harley
The service on parcel monkeys part is very good. Unfortunately after having dropped off my parcel, destined for Germany, things didnt go right. Should have been delivered in two days. Package was in Germany in two days but was sent to the wrong sorting hub. This resulted in the package taking seven days to get to delivery point. This excuse has been given on previous occasions. I know that current covid issues may cause delays. At the end of the day the package was delivered, so all good.
19/11/20 by CustomerTerry
First class service
19/11/20 by Customer
Outstanding, I can not believe That delivery from the UK to Slovenia has been done in Just 4 days time. Compliments to All involved. Thank you. Much appreshiated
19/11/20 by Sasa Lisanin
Easy to use website . Step-by-step guidelines . Parcel arrived on time !
18/11/20 by Jayshree Patel
Yeah they did well. Easy to use and efficient.
18/11/20 by nrollason
Very easy to place order....the collection van arrived bang on time. The gentlemen who collected the two boxes were very pleasant and efficient. First class service. The pickup, to delivery in Sweden, took 4 days in total, what excellent service. Have used Parcel Monkey before, and will certainly be using them again.....
18/11/20 by Steve Williams
I received the following email after my parcel was delivered: Dear Sir/Madam, Following information provided by our courier partner Parcelforce we have made an additional charge of £1.51 inc vat to the credit/debit card you most recently used for purchasing shipping from Parcel Monkey. The information provided when the order was created declared a nominal weight of 2.00kg made up of 1 box: 16x11x7cm @ 2kg When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 4.50kg. As we are charged for each kg handled by our courier partners, we have no alternative but to take this additional payment, as was specified and agreed to at the time of booking. Kind Regards, The Parcel Monkey Team A pair of Nike lightweight running shoes weighing a whopping 4.5 kgs??? I have been robbed.
18/11/20 by Paul Hadley
Great site, I hadnt heard of Parcel Monkey before but will always use the site from now on.
18/11/20 by Marianne
Excellent service, very easy to arrange. I sent a large box with Christmas gifts to Portugal. Arrived safely to the destination, and the receiver was contacted on arrival. Would certainly use it again.
18/11/20 by Carole Appadoo
We have used parcel monkey on many occasions and found the service to be professional and trouble free.
18/11/20 by Tudor Williams
Great service! Dropped parcel off in Northern Ireland 11am and it was in Central London next day at 10.25am.
Will definitely use again!
18/11/20 by Mr R D Smith
Best
But in italy please choose courier other than GLS. They have poor service than other couriers in italy.
18/11/20 by Customer
The service was excellent from start to finish. The price for delivery to Germany was very good and the parcel picked up exactly as booked.
18/11/20 by Mr Field
Swift and easy transaction
Can not fault
18/11/20 by Paul Berwick
Excellent fast service. Sent a large parcel from UK to my son in Canada.
Sent it on Friday13th and it arrived safe and sound today, Wednesday 18th
Will definitely use Parcel Monkey UK again and fully recommend them.
18/11/20 by Unit
Appeared a very good service with excellent value for money - impressed!
18/11/20 by SCoop
Great price and the package arrived when it stated. Very pleased with the service as I was shipping to Australia and was worried it would take ages.
18/11/20 by Ann
The website was easy to use and offered a one-stop shop for all the main courier companies so I could be confident the quote was good value. It was great to be able to choose my local post office as the drop-off point, instead of having to wait in for the courier to collect my parcel. Would recommend!
18/11/20 by Bex.F
Another amazing service - door to door in 48 hours uk to France for a brilliant price.
18/11/20 by Customer
Thank you. Package delivered
18/11/20 by R Phillips
Good prices, easy to use website an overall easy experience from booking to delivery.
18/11/20 by KenC
Easy to use, would use again
18/11/20 by Guest
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