We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Fantastic service a 4 times cheaper than parcel force!
15/11/20 by Anthony Beattie
Great service will use next time
15/11/20 by Ross Jenkins
Fast service thank you!
15/11/20 by Customer
Can’t fault your service and so impressed. Easy to follow instructions when packing up the parcel. Easy to print labels and the collection came at the designated time. The parcel took 2 days to reach France. Can’t praise your service enough and have passed on your name to many friends. Thank you.
15/11/20 by frances chittenden
As expected...collected on time and presumably delivered.
15/11/20 by Customer
Sent two parcels clearly marked to Germany but the parcels were some how sent to the wrong addresses
15/11/20 by Customer
Great service!
3rd time using parcel money and every time service has been great
15/11/20 by Diane Michael
I have used this service many times and always found it reliable and good value.
15/11/20 by teresa patton
All good, parcel in good condition, not quite 4 days, but 5 is ok for me.
Always happy with this service ❣️
15/11/20 by Karina Fraser
Used quite a few times recently, good prices, easy to use site.
15/11/20 by Dave
Cheap price, smooth process, parcel delivered in time.
15/11/20 by Customer
Brilliant service, really easy to use!
Have used Parcel Monkey a number of times in the past and they’ve never let me down.
Well done (especially in these challenging times)
15/11/20 by Mrs Lisa Davis
Very good, i love it
15/11/20 by Petra
Second time in a row that the courier has failed to turn up on the day it is booked for. Communication is good but its not great when you pay for a service that turns up when they feel like it.
15/11/20 by Customer
This was my first time using this courier service. Easy enough to arrange and hassle-free at a reasonable price. My parcel arrived at the destination overseas after a week. Very pleased, I will definitely use this company again in future.
15/11/20 by EJ
Excellent service, picked up the parcel on time, great communication, very competitive price. Delivered to the recipient on time.
15/11/20 by Christine Fallow
Good service will use again
15/11/20 by Customer
Quick delivery! Very good service!
15/11/20 by Mr Shaun Rawnsley
Very prompt pick up and delivery and great value for money. Highly recommend
15/11/20 by Nicola Furlong
Thank you Parcel Monkey. Another parcel to my son in Hong Kong safely and speedily delivered.
15/11/20 by CustomerMrs Jean Donnellan
Great service
15/11/20 by Customer
Yet again using ParcelMonkey, even though the parcel was carefully weighed, a few days after delivery I got a charge for ‘additional weight’ Plus I also was given a further charge once it arrived in its destination country. The parcel was also delivered late. So, after paying £103 for the 3 day express service. I actually ended up paying £150 for an 8 day turnaround
15/11/20 by Scarlett2018
I like this service: it saves money and is trustworthy and efficient.
15/11/20 by Mr Robert Kay
Great service would definitely use parcel monkey again lots of choice. Easy website.
15/11/20 by Paulette Wawman
Great price . Great service and excellent customer service. Will use again
15/11/20 by Tom
Good service
15/11/20 by J MINES
First Class Service!
15/11/20 by Karen
Easy to use and cost effective.
15/11/20 by MR A AKHTAR
Excellent service parcel picked up on time and arrived next day.
15/11/20 by Irene
Fantastic service will be using it for all my parcels
15/11/20 by Debbie Allen
Booked online. Documents for printing AOK. Dropped off at post office and arraived when scheduled.
Used them several times now. Excellent
15/11/20 by andrew
I have used parcel monkey 3 times to send parcels to NZ and every time they have debuted my card for extra claiming the dimensions and weight were incorrect. On the latest occasion I took photos of the parcel with a tape measure and on scales. Don’t trust this company because they will always find a way to charge more. They’ve debited my account for another £20 this time
15/11/20 by Claire Prosser
My parcel was sent easily with Parcelmonkey, I was very impressed with the service. To send my 6kg parcel it was £34 cheaper with Parcelmonkey than Royal Mail. The parcel arrived in Gernany within 3 days, amazing service! Id definitely use them again.
15/11/20 by Esme
I m pleased with the whole thing. It was reasonable price and got there in around 10 days and no issues. I will recommend anytime. Previously I have sent stuff to Canada which took months with other couriers so Im happy with the service.
15/11/20 by Kausar Robina
Arrived at the destination within 24hours, amazing service
15/11/20 by Customer
The parcel arrived in Japan earlier than I expected. Thank you.
15/11/20 by Customer
Mostly I have had no issues but they failed to pickup my last shipment of 11 packages which caused me a real headache. Typically this happened on a Friday after waiting in all day, no Saturday option so have to wait until Monday for next collection. As I say pretty much faultless up until this point but it’s a pretty big failure and no compensation offered just an apology.
15/11/20 by Customer
It is easy to follow as I hate stress This is stress free and reasonable on cost Thankyou
15/11/20 by MARGARET OTWAY
The delivery to my daughter in New Zealand went just as promised by ParcelMonkey and I just wish I had found out about the company sooner. Will use the. Again and again. Thank you for the excellent service.
15/11/20 by Jenny B
Excellent , used on many occasions....
Never failed to dissapoint
15/11/20 by Customer
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