We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Quick & easy way to send a parcel overseas & much cheaper too.
15/11/20 by Shona Burnett
Easy to print out label. I did play extra for a guaranteed by delivery but it was a day late so not impressed by that.
15/11/20 by Melissa S
Nothing to review really. Neither good nor bad.
15/11/20 by Mr C Newman
Never known a parcel get to the states so fast thanks allot my grand kids are over the moon
15/11/20 by Mrs DIANE HODGE
Quick, secure and delivered on estimated time that I was expecting keep it up the great services. Try to put live tracking for the shipment so that it will make people much happier. I have been using Parcel monkey and DPD services and never had a problem.
15/11/20 by M Sheikh
Brilliant service-again!
15/11/20 by Sue
Excellent service. Recommended. Easy web site to calculate cost..very useful for long distance gifts with Covid ban on travel.
Had problems with tracing ? Site not working
15/11/20 by Anon
The parcel was delivered to New Zealand very quickly. Excellent service.
15/11/20 by customer
Quick efficient service.
15/11/20 by Ann Wood
Excellent - parcel collected from home in Devon lunchtime and delivered to my daughter in Manchester the next day.
15/11/20 by Gill Mulville
Excellent service. First time I used and there were no issues and I found the service I needed for the item I was sending out.
15/11/20 by Atiq Ahmad
Very happy with the service, delivered to Australia from UK in a week, in these times is good, price was lowest we could find, only complaint I would have is the tracking website is quite behind what has actually happened, overall very pleased and would use again
15/11/20 by Alice Lovell
Excellent service as usual uk picked up midday Tuesday delivery Monday morning. Notifications along route
15/11/20 by Debbie
Excellent service, easy to book and parcel arrived safely and on time to Turkey
15/11/20 by Customer
Cheap quick and easy
15/11/20 by Customer
20 plus kilos to Spain for 20 quid. Top banana
15/11/20 by Steven Turner
I’ve been using parcel monkey for some time and they never fail to deliver! Great value for money and I always get my parcels on time! Both national and international. Customer service is also great, they are always ready to help and have always sorted out my little problems rapidly!
15/11/20 by Customer
Great service at very short notice.
15/11/20 by Customer
Easy to book excellent and quick next day service.
15/11/20 by Ruth
Good service
15/11/20 by Customer
Brilliant fast service, dropped my parcel off Monday. Expected my 8kg parcel to take a while due to covid 19 and restrictions. It was delivered to the door in Spain Friday afternoon wow well done and far cheaper than royal mail
14/11/20 by Customer E.Fletcher
A big thank I am a satisfied customer and would recommend you to family and friends
14/11/20 by Patricia Paul
I was really surprised at how easy everything went from start to finish, all the instructions were clear from printing forms to collection
14/11/20 by Stanley Hussey
It was so easy to send a parcel I am well impressed thank you very much
14/11/20 by Wendy Murray
I am very disappointed to have used this courier company to send my parcel to Cameron, my customer never received the parcel. No customer service no. PLEASE WHERE IS MY PARCEL?
14/11/20 by IFEOLUWA kalejaiye
Great service as always good value
14/11/20 by Customer g payne
I did send the parcels to different countries and service was always reliable and fast even though lockdown.
14/11/20 by Customer
Quick and easy to use. Would use stain.
14/11/20 by Mick Emmins
Great service, quick and efficient.
14/11/20 by Customer
This is my 5th order with Parcel Monkey this year and the service is outstanding. I look forward to placing my next request, which will be very soon.
14/11/20 by Mrs Sharon Zahra
Parcel monkey is the best and cheapest way to send your parcel to your family and friends. I love you guys, thank you for a fantastic services xx
14/11/20 by Elicia Carvajal
Arrived on time
14/11/20 by Kai
I’m so unhappy with the service, I booked parcelforce to deliver an expensive item as I believed Parcelforce to be the best, I cannot believe that the tracking information is showing blatant lies and now Parcel Monkey are asking for the original post office receipt as they are stating it wasn’t scanned in at P.O. I dropped it off at ! If this is the case how are they able to tell me which P.O. It was ? How can the tracking details be there ? I’m just being pushed from pillar to post - UNACCEPTABLE ???? ref: PM8811233
14/11/20 by Jacque
Excellent service, good choice of providers I opted for DHL who communicated a one hour window for collection and then for delivery the following day. Would definitely use service again.
14/11/20 by Mrs Karen Long
Very disappointed with the service, I paid extra for fast delivery but it has been 8 days, no news yet. I m not using them again. They keep showing the same information for past 3 days.
14/11/20 by Uzma Kamal
so far, so good just need for the parcel to be picked up and delivered
Excellent last time so hoping for the same service this time Fingers crossed
14/11/20 by Shems Barn Aspenden
The office was fairly good and it was easy to navigate my way around the site.
14/11/20 by Les Lamb
Happy customer
Easy to sort out and picked up and delivered as promised
14/11/20 by Linda Charnock
Excellent all round service from parcel pick-up to delivery drop off, I sent an item to China which required customs papers etc and this was made very easy by parcel monkey who emailed the required forms all filled in and I just had to attach them to the parcel. Also much cheaper than other delivery companies, I will definitely be using parcel monkey in future.
14/11/20 by Robert Henderson
Easy to arrange pickup and delivery and both went according to plan using Parcelforce which offer a great service and tracking system.
Very pleased and will happily use again.
14/11/20 by John Revell
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