We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
Easy to use, would use again
18/11/20 by Guest
sent an item paid insurance-parcelforce carriers(subcontracted by parcel monkey) damaged item and then lied that they "could not find the address"then they said it was not packed properly-it was in a big cardboard box/packed well and was a plastic item.then parcel monkey denied that my contract was with them (they are the vendor) and tried to pretend my claim was with parcelforce despite uk law saying otherwise.i am now in the process of a small claims court procedure which i will try to post to social media after i surely win.
18/11/20 by Nick
Great service & prices!
18/11/20 by Mark Whiteley
Excellent service.
18/11/20 by Mr Ross Fields
Fast service, my parents from China are very happy with the Parcel service.
18/11/20 by One loyal customers
Easy to organise parcel pick ups, clear website.
18/11/20 by Annette
Quick and easy to arrange. Full tracing of item being sent. Quite gappy with the overall experience.
18/11/20 by Tariq Khan
Excellent, As I live in Ireland and regularly purchase at UK online auctions. I have found with some auction houses that their postage fees can be extraordinarily expensive for lots I have won. Having found Parcel Monkey I can now, by obtaining the weight and dimensions of packages from auction houses, receive comparative quotes from various parcel delivery companies via Parcel Monkey. One recent example is I saved £180 on a collection and delivery in comparison to what I was quoted by the auction house. Now, and where I have the option to use my own courier from an auction house, I use Parcel Monkey.
18/11/20 by Customer
Parcel Monkey is the worst! Forget Courier, which is a joke - paid for next day delivery, they managed to lose my parcel and I had to spend hours proving they had indeed collected it - Parcel Monkey implied I could get a refund as soon as the parcel was delivered (late). When the parcel was finally, after much work on my part, located and delivered, a day late - Parcel Monkey changed their tune "we owe you nothing until its at least five days late". Which is a bit ridiculous, really, when you pay a premium for NEXT DAY delivery. Always polite, but completely UNHELPFUL (this isnt mentioning the wrong link they sent to track the parcel, etc). I wont be using them again.
18/11/20 by Marjorie
Quick and affordable
18/11/20 by Cat
Send parcel to Germany from N. Ireland on Wednesday and arrived Monday morning ????
Great service -Thank you
18/11/20 by Anna
Excellent service. Parcel sent from uk to Spain it arrived in perfect condition earlier than expected.highly recommend
18/11/20 by Customer
Always awful service
18/11/20 by Customer
My parcel was delivered safely to an address in Munich within 5 days for a good price. So pleased that my daughter got her gifts and reminders from home. Thankyou Parcel Monkey!
18/11/20 by Customer
Quick and easy transaction.Web site easy to use.
18/11/20 by Chris Hazell
Thank you Parcel Monkey - I have important and expensive packages that I ship across Europe with you and I know that they are in safe hands.
18/11/20 by Audrey Ball
another good service thank oyu
18/11/20 by Lara
Fantastic service from pick up to delivery. Only took 6 days to send large parcel internationally. Much cheaper for larger parcel than competitors ive used in the past. Will be a regular customer from now on.
18/11/20 by Mrs Pauline Castledine
instead of three days it took 10 days
18/11/20 by Customer
Very convenient service to find the best price on parcel delivery. My partner introduced me when I needed to return a bulky item to Amazon. All very easy to use and I will use again if needed and recommend them.
18/11/20 by MS HAYLEY JARVIS
Due to a mistske on the part of delivery driver who scanned a canceled label I have been charged twice and my refund refused. Stupid to try saving a few quid and end up charged twice as much!
18/11/20 by Mrs Jennifer Watson
It was easy and cheap to book a delivery. The delivery guy was polite and helpful. My international parcel was delivered on time. It wasnt damaged. I am happy about overall process.
18/11/20 by Dovile
Easy to use and good!
18/11/20 by Abdul
Parcel to France arrived promptly, in tact. Easy drop off at local post office.
18/11/20 by Mrs S. Marriott
So easy to use and can track parcel all the way to Australia.
18/11/20 by CLAIRE G
Good price very quick and trust work
18/11/20 by Customer
My Christmas presents for my son aRrived in a few days as opposed to last year and a different service, it took 6 weeks!
Thanjs
18/11/20 by Mains
Its expensive but worth the money, posted stuff on Wednesday from Ireland and it arrived in Canada on Monday! Super quick and easy
18/11/20 by Customer
Useful interface shows a range of delivery options with quotes for a specific parcel. Much quicker than searching individual carriers.
18/11/20 by JEREMY S
Absoutley disgusting service from parcel monkey and parcel force. Have lost 7 parcels and left me over £1000 out of pocket. I’m now taking this matter to court
18/11/20 by Nina
The ParcelMonkey site was very easy to use and provided a quote, as well as options. The customer service from them was also great. My issue was when delivery was scheduled I had to carry most of the parcels down, I understand it is covid but when you pay for large parcel shipping you expect some level of help. The boxes arrived in good time, however the boxes were squished and looked quite badly handled. I had two/three items which were damaged inside the boxes (even though I had taken extra precaution to wrap and secure the items).
18/11/20 by Customer
Easy website to use, amazed how quickly parcel arrived in Germany and at such a reasonable cost. Will definitely use Parcel Monkey again.
18/11/20 by calicos37
Great service and very well priced. I had a painting sent from the UK abroad and it arrived very quickly and in perfect condition.
18/11/20 by Customer
Good supply of options and price.
18/11/20 by Mrs H
Was quick and easy and a wide variety of services to choose from for all needs and prices.
18/11/20 by ALAN PARKINSON
Amazing service & my parcel arrived timely - absolutely delighted
18/11/20 by Patricia Anderson
Intuitive web-site, easy to follow instructions, great choice of couriers....
18/11/20 by Kenneth Bruce Cox
Do what they say hey will
18/11/20 by Denise
Great service and price
18/11/20 by Chris Murray
Your service was excellent and the tracking was updated instantly so I knew where my package was precisely.
Well done and will definitely use you again.
18/11/20 by David Cannon
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