We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
Very good service, simple and efficient
18/11/20 by Customer
I posted a 20kg parcel. Great Value, Easy and super fast delivery ! Definitely will use again.
18/11/20 by Anthony
I’m very pleased. Parcel collected as you said and reachedLondon two days later. The collector was pleasant and made a suggestion as to wear I should stick the label next time and made a note on the parcel explaining where I had put it. All very helpful. The cost was reasonable as well. I will definitely be using this service again.
18/11/20 by Customer
An easy, convenient service that I regularly use to check multiple delivery options.
18/11/20 by Customer
Having been using the site for some time and always had a satisfactory service.
18/11/20 by CustAndrewomer
Very good, quick & easy and best prices given. I chose a DPD parcel collection. Parcel was collected next day and arrived safely in the Netherlands within 2 days as expected with detailed tracking at each step...brilliant service!
18/11/20 by RachH
Three times now we have used this service and they have failed us. The first time they told us they had delivered the item but in fact that hadnt even collected the parcel from us, upon telling them this they charged us again to come and pick it up and failed to do so again. We ended up sending it out via Royal Mail but we were still charged for both deliveries they didnt carry out. After spending many hours jumping through hoops and phoning the claims team they did nothing to help. More recently we tried them again as we had a large fragile item to send to a customer, the product was damaged in transit and we had insurance on the product brought through Parcel Monkey UK who are now not honouring this and have said they can do nothing with our claim even though we have provided details and photographs of the damage and the costings. We have given this company many opportunities to sort the problems they have created for us but have now decided we shall no longer be using their services.
18/11/20 by Customer
The driver was very rude and no idea what to do.
18/11/20 by RENATA
Good service at a reasonable price
18/11/20 by Matt
It starts off cheap. Then it takes longer than stated, and then after about 2 weeks they charge you more because the size you put is different from the size calculations they use.. Very weird
18/11/20 by Greg
Not happy as my parcel was not collected from drop off point fof 3 days no update on tracking and still over a week later it has not been delivered I paid for a 3 day service not happy at all
18/11/20 by Debbie Taylor
Fantastic service by parcel monkey
18/11/20 by Customer
Easy to set up and delivered as expected next day.
18/11/20 by ms glover
Once again, very reliable and quick delivery.
18/11/20 by Anthony
I always use parcelmonkey to send parcels to my famiky in Sweden
I have had a few issues over the years but they werre always resolved by customer services
17/11/20 by cathy
Very quick international delivery.
17/11/20 by Customer
Excellent service to Europe
17/11/20 by Mr&Mrs Carman
Used twice before and no problems but sent a parcel to Spain 2 weeks ago and it has still not arrived. Issues seem to be it was relabelled with a different postcode on route by courier. As parcel monkey don’t have a phone number you have to email to try sort. They suggested it would cost me an extra £175 to sort. Complained and they said they would sort it but still awaiting arrival. Very disappointed !
17/11/20 by Diane
Yet again, fast, efficient, easy and trustworthy. Although the cost is slightly higher than similar competitors, I have used parcel monkey so many times without any problems I feel I would rather pay for a service I have faith in
17/11/20 by Sandra Richardson
Great service and price
17/11/20 by John James Moore
Arrived on time, delivered when they said, will be using again.
17/11/20 by Frank
Very quick delivery thank you
17/11/20 by clare elsey
very good service
17/11/20 by Miss KL
Very efficient and on time.
17/11/20 by BOULTBEE
Delivered quickly and efficiently.
17/11/20 by Customer
Is very cheap and good service
17/11/20 by Customer
Quick efficient delivery
17/11/20 by Customer
Excellent Service. Easy to use website, collected on time. Delivered on time. Thank you.
17/11/20 by Customer
2nd time of using these. Very impressive.
17/11/20 by Stuart
I have ordered parcel monkey to collect my boxes from my former university. The parcel monkey did not show up, I re-scheduled it for more than 3 times and they did not show up to collect the boxes for all the 3 times that I have been re-scheduled. I then request for a refund since they are not keen to provide the service they promised to. However, they will send you a statement saying that they have made a refund but in fact, there is no amount coming in to my bank account. They simply send a statement saying they have refunded but they are still holding the money not intended to do a refund. This company has a very bad service, please don’t trust this company ever, don’t make any payment to them because THEY WILL NEVER MAKE A REFUND. And a police report will be made.
17/11/20 by Elise Ong
Had to sent some winter clothes and shoes from London to Barcelona, arrived in 4 days, smooth communication.
17/11/20 by Customer
Excellent service
Dead on time both ends
17/11/20 by John Ridgley
Still waiting on 3 refunds from September, useless customer service. Annoyed as used for over 10 years with no issues till this September 2020!!!
17/11/20 by Customer
We were led to believe delivery would be about 5 days. It is now 11 days and the parcel has yet to be delivered. As far as I can tell the parcel has sat in Madrid for a week. After requesting an update on the 14th I am still awaiting an update.
17/11/20 by Chris Rhodes
Parcel sent from Highlands of Scotland to Toronto Canada ON TIME!! ???? Happy customer.
17/11/20 by Grandmama Scotland
I would definitely recommend parcel monkey both for price, tracking notification and speed for delivering parcels to Australia from the uk.
17/11/20 by Susan Brown
I’ve used them before last year in London but this time I had them pick up for delivery from York. It got to 5 pm with one he to spare before I got hold of parcel force their sub letter partner got an email sent and then the depot in York managed to get themselves into gear. My contact sent pics of the collection at their door and the next day at 4pm , luckily I got home early as I was unwell and received it next day so their still in my good books ???? but Wow, what a nail biter!
17/11/20 by Christopher
I’d never heard of ParcelMonkey before so I felt a bit dubious, I reluctantly paid the amount for postage and crosses my finyitd be collected and 11am next morning a DPD courier was at my door and 2 short days later my parcel arrived at it’s destination, an absolutely fantastic service and I’m excited to use them again!
17/11/20 by Lyndsey Ward
Cost effective, reliable service.
17/11/20 by CURRELL.
Great service, fast and reliable
17/11/20 by Customer
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