We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Excellent service did what it said
14/11/20 by Pauline Leaphard
Nice and easy transaction. Fast delivery and the driver helped my older mother with the parcel into the house.
14/11/20 by Anna
Excellent service !. Reasonable price, good communications, and parcel delivered as one would expect.
14/11/20 by Margaret
Excellent company.
14/11/20 by Customer
Thank you for delivering to Italy even during lockdown.
14/11/20 by Customer
Seriously good service. Package for my aunt in rural France delivered within 48 hours. No fuss, no nasty surprises and very reasonably priced. 10/10.
14/11/20 by Julie
There was no one there when the courier and no one was alerted that delivery failed. Because 5 day have lapsed, Parcel Monkey are demanding re-payment for the delivery to be completed. Extremely poor service.
14/11/20 by Unhappy
Very efficient and parcels arrived quickly
14/11/20 by Alexander
Used this service and it was for a motorcycle engine, the price was very competitive and the receiver was very impressed. Will be using this company again
14/11/20 by Connor
Brilliqnt service
14/11/20 by Shane
Website very easy to use. Good prices. Good service
14/11/20 by Tracey
An excellent service. Very competitive price. Tracking very informative. Very easy service to use.
14/11/20 by Rebecca Fitzgerald
Very bad. Courier, your subcontractor or your platfoem client has done a terrible job impacting on your reputation.
14/11/20 by dennistrike
quick and easy . 10/10
14/11/20 by C F Walker
Absolutely poor customer service. If things go wrong they are unable to help you. They reply quickly without even reading your message and sending templated responses.I booked two ParcelForce deliveries with them, they were collected but then stuck at the depot. I had to go all they way to the local depot under the rain on my bike to find out that ParcelForce doesnt see the shipping labels in their system for my ParcelMonkey bookings. There is clearly a technical glitch in tech system, I tried to explain them the issue in different forms but ParcelMoneky customer service were absolutely unhelpful. Never again.
14/11/20 by Daniela F
Our 2nd time using Parcel Monkey and Parcelforce.
A good website with choice of delivery companies.
Website is easy to use.
Parcel was collected by ParcelForce on time ( Monday morning)
Was delivered in Luxembourg at 0924 Wed. morning.
An excellent service and a good price with reasonable insurance costs.
Highly recommended and we will continue to use for deliveries to family.
14/11/20 by Nicholas Hawkyard
Sent a set of golf irons with Parcelforce through Parcel Monkey . Cost was 5 pounds cheaper than the same service with the post office . Parcel was delivered in 36 hours . Great service . Will definitely use again.
14/11/20 by Michael Stopps
a good & quick service very happy will defo use again
14/11/20 by Customer
Brilliant service. Got to France within 4 days from pick up. Good prices aswel.
Will be using this company again.
14/11/20 by Sam
Great service cheap and fast!
14/11/20 by Sian Dodds
Fantastic service, very efficient and easy. Perfect for eBay/gumtree purchases out the area! Would 100% use it again
14/11/20 by Lyndsey Price
Great delivery
Arrived on time and tracker up to date
Will use again
14/11/20 by Sarah
I sent a parcel that was then returned to me (I had to pay for it to be returned). The reason cited was ‘insufficient information on the address’. The address I have had house number, street name, area, province, country and post code in two languages! I asked what information was insufficient and they couldn’t tell me. If you’re going to send a package back, you have to be able to provide a suitable reason for doing so. Parcel monkey have charged me £45 to send a parcel no where! They have stolen that money because they can’t provide a legitimate reason. Although they have since refunded a small part of it, this is not good enough because they haven’t explained anything. I wanted to put in a formal complaint and the only way you can do so is to write into head office. For an online business, that is ridiculous! They are trying to stop people complaining by making it so hard. Who is even at head office in the midst of a pandemic?!
14/11/20 by Julia
Parcel monkey is the fast, professional service my parcels delivered on time.
Thanks
14/11/20 by Customer
Always super reliable! Can’t stop recommending.
14/11/20 by Mohamud Iqbal
Great service as scheduled
14/11/20 by Customer
Very good service. The parcel was picked up on time and delivered with no issues.
14/11/20 by Zornica Terziyska
ordered delivery to pick up package last monday DX next day delivery. got an email early morning from DX that it would be picked up today. they never arrived and no message sent. called parcel monkey complained, no explanation, rebooked for tomorrow pickup. again email and picked up about 15.30. should have there fore been delivered on Weddnesday, did not happen, no tracking info and no communication, on thursday said out for delivery, but it was not delivery, Friday out for delivery and eventually delivered. Nothing like the next day. is this service bad because, parcel monkey customers get a lower service level to make up for fees Parcel monkey must charge, or are DX useless. i think from now onwards i will stick to going direct and NEVER use DX. Lesson, communicate with your customers, you seem to be able to send out good news, but are silent on the bad news. you have therefore lost the customer service battle
14/11/20 by Jeremy Franklin
Previously used and great service however, this time trying to find my package and being given the run-around. Its no wonder they have come away from Facebook and Twitter. No proper contact available no phone number
14/11/20 by Elaine Burnell
Very fast service
14/11/20 by Customer
The curries where not told to collect the parcel until I told them, It was due to be collected on Monday 9th/11/2020 as last it went on Friday 13/112020. It was case the Left hand did not told the Right hand what to do
14/11/20 by Customer A.S.McLaren
Pick up and delivery as promised
14/11/20 by paivi dubois
Paid for a signed service when I asked customer service for a copy of the delivery signature they didnt provide it instead I was asked to describe the parcel plus its contents! Is the ability not to not answe a genuine question a skill employeed at parcel monkey?
13/11/20 by Paul Donnelly
Brilliant service thanks
13/11/20 by Customer
Im very happy with the service. Parcel was colected on tuesday from UK and delivered to Poland on friday. Highly recommend.
13/11/20 by Ula
Reasonably cheap, parcels picked up from uk post office on time and first one delivered to Vancouver BC Canada within 6 days.... great service!
The other parcel is still on its way to Seattle USA but tracking service gives step by step guide on exactly where it is and should be delivered within time stated on my order. 13/11/20
13/11/20 by Shirley
Very simple process, very convenient, however I chose delivery within 1-2 days and it took a week for my parcel to arrive.
13/11/20 by Customer
Excellent, great service, quick delivery, very good price.
13/11/20 by Val
NEVER HAD THE SERVICE. I HAD TO CANCELLED AND FIND ANOTHER SOLUTION. STILL WAITING THE MONEY BACK
13/11/20 by Customer
Parcel arrived at the destination quickly and with no signs of damage.
13/11/20 by Customer
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