We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
Good price and very efficient service.
17/11/20 by JWCustomer
Very pleased with the service. Prompt delivery.
17/11/20 by Michael Rowling
Dropped parcel off at post office in Edinburgh without any problems , tracking perfect , parcel arrived 5 days later in Arnhem , Perfect .....including the cost which was around £12
17/11/20 by ronald dockerty
Superb service at really great prices.
17/11/20 by Neil Knowles
Awful company to deal with. I have £230 worth of decking missing and that is not including the £90 I spent to arrange this insured delivery. Will not uphold my claim for the missing decking as DX have told them they did deliver it, even though I have CCTV footage confirming they did not. Police have been involved so see where this goes
17/11/20 by Will Adams
Simple and efficient.
17/11/20 by Mr Philip Tetlow
Great speedy service
17/11/20 by Antonio Tudino
Only thing I can fault them on is that they dont have any same day collection service.
17/11/20 by Chris Cooper
I send my parcel from England to Italy .I highly recommend Parcel monkey delivery..Easy to book, they send me a email for every step.. collect the parcel punctual .. the parcel arrived intact and on time .. The driver Senda kind and friendly.. good service.
17/11/20 by Luisa
Excellent, so easy to arrange, and 2 day international delivery. Will definitely use the service again.
17/11/20 by WW
It was a useful service. Parcel delivered to Europe from UK within three days.
I was really surprised it was so fast - delighted and would use this service again.
17/11/20 by Jennifer Blaney
The parcel wasnt collected on the first notification but it was collected on the second notification which was the following day.
17/11/20 by HOWARD GRAINGER
excellent service
17/11/20 by MR JON PORTER
Brilliant service, my parcel arrived on time.
17/11/20 by T Robb
Easy to use site with a good choice of curriers. Unfortunately I chose parcelforce and my local post offices were particularly unhelpful at dealing with large boxes. Yes I had to visit two of them. The parcels were transported and delivered in good time and I was able to see who had signed for them
17/11/20 by Kenneth Jackson
Absolutely fantastic service. Thank you so much.
Cathy Cooke ????
17/11/20 by Cathy Bain
I enjoyed the experience using Parcel Monkey. At first when researching for a suitable courier company, I almost rejected PM because the initial quote was a third higher than another comparable company. However, I soon realized that the other company had lots of questions implying necessary add-on criteria to keep my parcel safe and to give guaranteed remuneration if not. The price rose from an initial £4 to £14. PM started at £6 but at £9 I had everything that the other company offered, including pickup at my home address within a few hours. I felt so happy with the experience that this would without doubt be my chosen comparison site in future.
17/11/20 by Barbara Bellamy
Prompt delivery to France from UK. Good value service
17/11/20 by Domestic Customer
This would have been 5 stars except for the final delivery to us in France which is handled by Chronopost. As usual the collection in the UK and shipping to France was swift and easily tracked = 5 stars, But as soon as Chronopost takes over everything falls apart. They predict a home delivery date and time, but it never happens. They state that they were unable to deliver because nobody was at home, so the package will be available the following day at a local pickup point. The truth is that we are always at home for the scheduled delivery time but absolutely no attempt is made to deliver it. This occurred on 4 occasions last week and every occasion in 2020. My strong recommendation to PM is not to offer home delivery from Chronopost or to find a new partner to provide the correct service.
17/11/20 by David
Great fast efficient service
17/11/20 by Mr. mohammed mughal
Excellent service and pricing was a lot more affordable! My brother is Australia received his 4 parcels within 5 days from UK! We are both happy customers and I will definitely use this service again!
17/11/20 by Kate Carter-brown
Excellent, super service, everything went to plan thank you.
17/11/20 by Mr Christian Pratt
Great service. Efficient and on budget!
Will definitely use again
17/11/20 by Customer
Always a quick and easy way to send parcels, good price too. Sometimes my items are in the prohibited from compensation list but thats the only negative..
17/11/20 by Silver fox
Easy to use and given my parcel was 14 kilos I paid less than I expected to send the item.
17/11/20 by John
Excellent service - pick up was on Thursday and parcel was delivered to Ireland on Saturday afternoon. Courier was polite and courteous. Great Price. Thank you so much
17/11/20 by Nicola
Parcel collected as promised and delivered safely. Good service thanks
17/11/20 by DD in Dorset
Reasonable cost - good speed of delivery
17/11/20 by Aileen
Parcel was said to arrive in 3 to 4 days, after 6 day havent arrived. Still waiting for its arrival.
17/11/20 by GASBARRI
Very smooth organisation of package collection.
17/11/20 by D Norris
Very good service have no problem will use again very satisfied
17/11/20 by Gary Warrender
This may be the handler DPDs error rather than Parcel Monkey - whos website is easy to navigate and I had no issues there. All of my boxes (which were double walled) arrived squashed, broken and with multiple places that the Danish postal system had added new tape to it. The website also states that they can courier bikes but none of the postal companies that they partner with can do it for adult sized frames.
17/11/20 by Customer
good service as usual.
17/11/20 by John Proctor
Slightly complicated system, but well worth it - after using a couple of times, everything is simple
17/11/20 by Michael Mcveigh
Prompt and no fuss
17/11/20 by Mr John Warren
My only reason for not giving 5 starts is because I had trouble filling in the Zip/Post Code box (which is a required field) for Hong Kong which does not have a code. Although it suggested a zero, it would have been more helpful if it had either auto completed with seven zeros or the suggestion was seven zeros. I got there in the end, but not without considerable frustration.
17/11/20 by Mr Michael Samuelson
Fast promt and easy service will definately use again ...thank you
17/11/20 by Joyce
Quoted 2-3 days for delivery. Now 5 days and package only just exported. Landed in destination country yesterday and hasn’t moved since. Maybe it will get there tomorrow. Maybe not.
17/11/20 by David
No pick up, no call , used Uber instead, waste of time
17/11/20 by Customer
Easy to book up and very cost effective. Very fast pick up and delivery. Will be using again. DR - Glasgow
17/11/20 by DR (Glasgow)
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