We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
Hi there I have used this company for the first time and paid all upfront via online and parcel was taken from myself and was able to track online also which was good . But once the parcel was in Pakistan and was sent to the receiver the receiver had to pay more for the parcel on there side . Which this I wasn’t happy at all . If I’ve paid full from the uk and even paided more then what it weighed and still the receiver had to pay 820.00 rupees which was not happy with at all . Now this was the part that wasn’t clear or we where informed when booking would be the case . Rabia Ahmed
17/11/20 by Mrs r Ahmed
Our parcel arrived in Australia within 6 days, so pleased with the efficient service. Items arrived in perfect condition, will definitely use them again.Sent a parcel by UK Post Office on the 6th October, still not arrived!!!
17/11/20 by John
Things just went from bad to worse - I have had to pay £14 to get my parcel returned to me despite asking Jonasz for an investigation into why DPD failed to deliver my parcel despite the recipient being at home & being adamant that they did not receive a card any of the times DPD claim that they tried to deliver. The thing that sticks in my throat most is that £6 of this is Parcel Monkeys admin charge when clearly admin did not do their job by investigating this shambolic mess.
17/11/20 by Customer
a very clever idea. Am deducting a star as Parcel Monkey said I could track my parcel, but that didnt work - everything else was great.
17/11/20 by Camden Customer
All went exactly according to plan, thank you.
17/11/20 by DHW
Fantastic service, guaranteed to have my parcel to Australia in 8 days and got there in 7, definitely converted to parcel monkey, I’m already recommending them to friends and family. Thank you for an amazing service, I can’t stop raving about them ????????
17/11/20 by Kevin Mole
Absolutely astonishing!!! I’ve used parcel monkey for a couple of years with no problem, but I have just recently made a claim after a parcel that I posted was unfortunately damaged. Parcel monkey refused to pay for the damage as I had not selected insurance!!!!!! I would not use a service that didn’t included insurance it’s automatic with most post providers but not parcel monkey. I used Royal Mail through parcel monkey and parcel monkey cancel there automatic insurance unless you select insurance which cancels if you make alterations to your listing. I will never use parcel monkey again.
17/11/20 by Customer
Great customer service, I use the service frequent and its always a pleasant experience.
17/11/20 by Babet Berkhof - DivasFitwear.com
Good prices, quick collection and quick delivery. Will definitely use again
17/11/20 by Gavin
Great site. Sent a 5kg parcel to Belgium for the same cost to send a parcel half the weight within the UK via parcelforce. Does exactly what it says it does.
17/11/20 by Graham Sargeant
Far easier than royal mail far cheaper too.
17/11/20 by Customer
Parcel monkey website is good and easy to use, it’s a shame parcel force 48 take to long to deliver
17/11/20 by Lee barlow
Great service, fast and cheap.
17/11/20 by Customer
parcel delivered on time
17/11/20 by Edward
Parcel was picked and delivered in good time..always kept me updated when iits on the way..Perfect
16/11/20 by Christobell Kamdaya
Because the delivery driver put the parcel next to a rubbish bin that was due to be collected early in the morning. The parcel was not put in the hands of the receiver and the signature was faked. One star for getting it there! The rest was luck!
16/11/20 by Keith Stone
I sent a parcel to a relative in New York. The price was competitive, the process including completion of customs forms was well explained and easily managed, and the parcel was delivered 9 days later. Very pleased.
16/11/20 by Moh
First class service.
16/11/20 by Paul
Recieved a mail stating package to arrive Friday. No sign of it yet and no response to mails asking where it is.
16/11/20 by Customer
Always good service
16/11/20 by LI
Excellent and convenient. Easy booking online. I dropped a star in rating just because it would be good to know a rough collection time rather than just a day. Have now used several times and never had a problem.
16/11/20 by Di Dillon
Great way to organise posting parcels efficiently and cost effectively. Ideal for a small business hobby. Thanks
16/11/20 by Customer
Fantastic service as always, over 3 years 17 parcels have got to France in perfect condition and on time. Also all parcels sent to various locations in England have also been delivered on time and in good condition, Thanks Parcel Monkey. Nigel
16/11/20 by Nigel
Worked well parcel collected and delivered
16/11/20 by Russell KAVULOK
Tracking is woeful. All I get is, "Consolidated Scan" showing every time I try to trace my package which was meant to arrive 3-5 days after collection. Last Wednesday it said "Arriving Thursday." I contacted the chat line who were terrible. Clueless. "It arrives Thursday." I wanted to know where it was. Couldnt be told. I asked why it was so late. "Well talk to the courier. No response. This is dire customer service of the highest order. This package contains urgent medication. The postal service delivers faster. I dont expect any feedback from this comment whatsoever. Will never use this lot again.and I will be seeking a refund.
16/11/20 by Tom
Prompt service and I was informed every step of the day!
16/11/20 by Customer
Easy enough to pay and print labels . . . . as to whether the parcel gets delivered or not thats really down to the chosen parcel company - in this case Parcelforce. It hasnt got there yet and its been about a week now. It must surely have reached the country of destination (China) by now but even this is unconfirmed by Parcelforces track and trace system - it just says its been exported.
16/11/20 by Chris
easy to use, and cheaper than competitors
16/11/20 by jeremy holland
Booking.....easy
Collection.....quick
Delivery......excellent
I have never been disappointed with them.
16/11/20 by John cordall
Very easy to use website. Pick up and delivery went smoothly and at an excellent price. Will definitely use again
16/11/20 by Jo-Anne Jones
I used this service and selected parcel force. My package arrived at its destination and it was damaged . This has meant that the refund of £75 I was expecting they are refusing to give as the product is damaged and has been damaged in transit. I would appreciate it if someone could refund my money as parcel force has not handled the goods with care.
16/11/20 by Customer
Good price, great service.
16/11/20 by Customer
Good price, great service.
16/11/20 by Customer
Parcel was not picked up until next day .. disappointing
16/11/20 by Customer
Good price, great service!!
16/11/20 by Customer
Ive used parcel monkey quite a few times and, on all occasions, have had great service. Collection always within time stated and delivery always in good time. Price is also competitive.
16/11/20 by Customer
Safe, reliable and good back up when things go wrong, good customer service when glitches happen. Standard insurance cover is very good, I always make mistakes so I need a service that is easy to deal with
16/11/20 by Customer
I am so happy I used parcel monkey for the first time. Not only did my parcel arrive in Germany in the allotted time, the price of sending my parcel was very affordable. I will definitely be using this service in the future.
16/11/20 by Camille Bodecker
Always use parcel monkey to send packages. Brilliant prices, options clearly displayed and fabulous communication.
16/11/20 by Mrs H
Easy to use: price comparison at a glance, and everything I needed to print and track sent directly to my email. No need to search all over the website. Frankly I found it way better to use Parcel Monkey to send my item by Parcelforce, than to use the Royal Mail/Parcelforce website itself to do it.
Ill definitely be using Parcel Monkey, going forward.
16/11/20 by Customer, Bristol
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