We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Parcel was delivered in good order and good time.
12/11/20 by Customer
DISGUSTING SERVICE, booked a collection of an item to complete a project using Parcel Force through Parcel Monkey. Paid using PayPal and waited for it to arrive. However 3 days on and after much live chat the company say they have no record of the PayPal transaction even though it has come out of my account and they have the transaction number. They aren’t even communicating now. AVOID AT All COST, I will be claiming monies back from PayPal.
12/11/20 by Jacquie Bleay
The collection time was a little later than estimated but I am sure traffic etc can cause that and it was delivered on time Very satisfied, will definitely use you again
12/11/20 by Jan
This has to be one of the worst if not the worst companies I have ever dealt. Used their services to send a parcel, took extra insurance to have a peace of mind in case anything went wrong. Go wrong it did, the DX driver never delivered the item, the warehouse assured me that no delivery was made nor any vehicle (at the time of claimed time of delivery) entered their premises, they checked their records and CCTV footage . I have been pleading with Parcelmonkey for almost 13 days now to sort this out and no one seems to care. I was told after 10 days and maybe 20-30 messages that their claims team will be in contact and no one has contacted me after 3 days. They have stopped replying to my messages on the Support Ticket web chat. I will NEVER EVER deal with a company that doesnt have a phone number as this is the tactic to avoid and delay.
12/11/20 by Mohammad Ahmed
Filling out the forms was easy enough. The quote I was given based on the postcode they asked for was acceptable, only once I had filled out everything the price went up £20. I had not changed any details so I wasnt too impressed but accepted it, as I doubt Id have gotten it cheaper elsewhere. The courier was parcelforce who didnt come to collect on the day they were supposed to and I had a right job getting someone on the phone, it was collected the next day. I was able to track it right through to Australia and just a few hours under a week it arrived. Ive given 5 stars because I was able to do it all without having to leave home, the good tracking and quick delivery. I will definitely use this next parcel I send
12/11/20 by Judith Watson
Excellent service
12/11/20 by Shipshop
Really easy to use, service was great and parcel arrived quickly.
12/11/20 by Customer
Prompt service.
12/11/20 by Victoria
Sent medium parcel to Canada. Quotes far cheaper than post office. Really simple process. Parcel arrived at destination in 4 days. Outstanding!
12/11/20 by Customer
Very bad is organized this company my order was £ 10.99 and I was charged £ 20.99 I sent an e-mail to ask why I was charged double nor did they answer I am very upset I will not send but they never and I do not recommend ????????????
12/11/20 by Customer
Very easy to use
Completed task in excellent time
12/11/20 by Lyn
Easy to use and great prices
12/11/20 by Peter Lloyd
The parcel still didn’t arrive to the destination, when I paid for a service of international delivery 3-6 days. 10 days gone now and the parcel still didn’t arrive to it’s destination. I’ll not use this company anymore
12/11/20 by Diana Ferreira
great service
12/11/20 by Mr Nigel Rodney Ward
First time i have used Parcel monkey UK and the experience will perfect.
I placed an order early morning for next day delivery via DPD and i got the labels within 20 minutes and the courier turned up and delivered within the time slots.
Good service.
12/11/20 by Steven
Unfortunately item has been damaged in transit and no compensation issued due to inappropriate packaging. Mailing tube used was so strong that you would have to use really big force to damage it and it arrived totally squashed with content - like you would ride over it with a car. So just lost around £80
12/11/20 by PM
Lost parcel and rude customer service. They managed to lose a parcel and cant be bothered to contact the courier, just a middle man company, refusing to initiate a conversation just taking money from you and disappearing when problems occur, I would never recommend anyone using their services as yes it might be cheap, but when things dont go like they should be, they disappear.
12/11/20 by Customer
On time and sensible cost.
12/11/20 by Customer
Many thanks for thengreat work ,
Parcels arrived with 3 days later but at the situation we are living thats normal .
Parcels was in perfect condition ???? ????
12/11/20 by Anabela crispim Dos santos lampreia
Great service. Easy to arrange. Very competitive price.
12/11/20 by Julia
This is the second time we have used Parcel Monkey and again we had great sevice. The web site is easy to use and deliveries went well. I would recommend Parcel Monkey. Keep up the good work.
12/11/20 by Mr Hersey
Very good service
12/11/20 by Customer Sikhathele Winwood
All good no issies at all.
I have been using Parcel Monkey for a few years now.
Thank you fir your service.
12/11/20 by Customer
Quick and easy to use website used parcelforce for delivery it was excellent.
Parcel going to France for Christmas really quick.
12/11/20 by Willeddy
Fair price and safe international delivery in time quoted
12/11/20 by Robert Foreman
Great service and easy to use. Have used for many deliveries and will continue to use in the future.
12/11/20 by Sarah Wheeler
Be aware of this company. I have sent a parcel that has never been delivered to my friend in Nurnberg. DPD drivers never attempted the delivery and they kept the parcel at their depot in Germany for over 3 weeks and then they sent the parcel back to Parcel Monkey depot - it has been 6 weeks since I sent the parcel and I have been advised by Parcel Monkey that I need to pay £13.50 to get my parcel returned to me. They let down 4 children that were awaiting for this parcel and I will need to spend £13.50 to get my parcel returned and another £13.50 to get my parcel resend to Germany plus what I have already paid - sending a small parcel to Germany because of them would cost me over £50. Be aware of Parcel Monkey as they base their profits on applying extra fees and not delivering the parcel. I have sent my parcel on 3 October 2020, it has not been delivered and I need to pay for postage twice again. Please check their reviews on that website - reviews.io I am not the first and last person that they have robbed. They are liers, I have a lot of evidence to backup everything I have written above : screenprints of my online conversation with them and DPD and calls that I have made to DPD have also been recorded.
12/11/20 by monika ruppenthal
Careful. They will let you book on providers and give you a price, but you will be slapped with additional fees and charges after delivery as the requirements for the provider may be different to those on the website. Go straight to the provider page instead and book there rather than giving these guys a cut then paying way more than you should after the fact.
12/11/20 by Zeeshan Bendelstein
Fantastic and fast!
12/11/20 by Tony
Parcel delivered in 7 days to NZ excellent customer service after enquiries about tracking and then excellent tracking of parcel thanks very much ????
12/11/20 by Rhian Slipper
Parcels are always collected and delivered on time and never any problems - International deliveries have been on the mark even with all the restrictions due to the pandemic. Well Done!!
12/11/20 by Marie-Louise von Guilleaume
This is really good service I used it is so fast and good.I n future I will definitely use this one again.
12/11/20 by Emaan
Great service
12/11/20 by Customer
Quick and easy and good price
12/11/20 by JOHN
My parcel has arrived in France but has not moved to delivery depot for three days so not happy with Parcelforce as when I use DPD my daughter receives the parcel in three days from collection in England to her home in south of France
12/11/20 by Jackie
Just excellent, use Parcel Monkey all the time.
12/11/20 by Jeremy Fowell
Good service I will be using them again
12/11/20 by Customer
Very reasonable prices , easy to do and quick delivery
11/11/20 by EILEEN CONSTANTINEDES
Parcel which supposed to arrive in 4-5 days have not arrived in 10 days yet!
11/11/20 by Customer
Im happy.. thank you
11/11/20 by Customer
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