We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Quick and easy to use and understand.
11/11/20 by Customer
Great service
11/11/20 by Customer
Everything ok and fast!
11/11/20 by Customer
I have been invoiced for additional charges against my consent and taken out of my bank account. My parcel weighed 500 grams, but have been retrospectively charged for 2.5kg without any proof. This is outrageous. I know my parcel only weighs 500 grams and can show this. I am still waiting for a response.
11/11/20 by Customer whatclaricewore
Highly recommend Parcel Monkey - excellent. The best way to send your packages.
11/11/20 by John Hart
Great service
11/11/20 by Nandini Girish
Everything was fine much easier to use than a lot of apps form was easy to fill in.Even for me i have trouble with online forms.
11/11/20 by Vic Adlard
Excellent service!! Prompt professional quick. Cannot believe I did not know about you before. Will ne using it again and again.
11/11/20 by KT
great service
11/11/20 by Jacqueline
Really pleased with the service.
Only suggestion is to have an am or pm pick up time.
Had to stay indoors waiting till pick up at 4pm.
11/11/20 by Customer
Very good service
11/11/20 by Amar Ejaz
Quick and easy, courier gave hour window for collection (dpd) thanks
11/11/20 by Dan
Excellent service. A 15kgs parcel from uk to France using DPD reached destination on 3rd working day and cost a mere £15 and that included insurance to the value of £100. Wont be using Hermes again who lost my parcel in September this year.
DPDs tracking system was so sophisticated, giving me a 12 step journey record. Shop around all you package senders especially with Xmas on the horizon!
11/11/20 by Marian Sheibani
I got the best value courier who is always reliable
11/11/20 by KIM WALKER
I have always booked through you and gone for Parcel Force but unfortunately their service has not been good enough. One week they didnt pick up, I thought this was a one off but then it happened again a few weeks later. Now book with DHL but still through your web site
11/11/20 by Jill Cantrill
Sending a parcel (birthday present) to Zurich and usually use Royal Mail who on this occasion were quoting £42; Parcel Force quoted £46. Parcel Monkey quoted £19.95 using Parcel Force as their carrier, how does that work? Relatively straightforward with labelling, customs document and drop off at local post office. Parcel was posted on 27/10/20, was tracked and arrived in Zurich less than a week later, which I was quite pleased about, but was only delivered to the recipient on 11/11/20, 3 days after his birthday. Not so pleased about that. Apparently attempts made to deliver every day but no contact card left to arrange redelivery or pick up from a collection point. The recipients mobile number was even printed on the parcel address label! Only delivered as the recipient was leaving for work this morning.
11/11/20 by Customer
Very quick efficient delivery.
11/11/20 by Customer
Great service recommended
11/11/20 by Marian Jerzy Korabiowski
It was amazing
11/11/20 by Customer
Excellent service, arranged pick up and delivery to France via dpd
Parcels arrived in 2 days as promised.Would definitely recommend ParcelMonkey
11/11/20 by Customer Dave P.
Booked and paid for a next day collection for a parcel by two o’clock no collection had taken place checked on the tracking and an “unknown event” had been logged at 10:24 when I enquired I was informed that the collection had been rescheduled for the next day. This was done with no consultation with me and I had not even been informed of the change. I went straight to the post office and posted my parcel special delivery guaranteed by 1 o’clock the next day and it only cost 34p more. Do not use parcel monkey use Royal Mail.
11/11/20 by Mr david buzzard
very reliable!
i had to send back to uk a amazon pack from italy..everything went smoothly! collected the next day, and after a few days I got the message from amazon that they have received it!
I would use them again for sure!
11/11/20 by Customer
Parcel was picked up Monday 2 November and was delivered Tues 10 November. How good is that ? No fuss or hassle doing online ordering.
11/11/20 by Steve
Fantastic service, would not hesitate to use again and will recommend.
11/11/20 by Mrs Brown
Great service at a great price and a delivery on time
11/11/20 by Graham Gore-Browne
easy to use and quick
11/11/20 by Customermather
Parcel Monkey service is amazing, they are really cheap provide a very fast service and I highly recommend them.
11/11/20 by dennis Tranter
Posted an A4 sized parcel, 11cm deep to Portugal weighing in at 2.51kg. After delivery I received an additional invoice for £1.51 as apparently the parcel weighed 3.5kg ("after laser scanning and weighing") I can appreciate my scales may be a few grams out from "dead accurate" (and they normally match the local post office scales) but to be a whole kg out on a 2.5kg item is almost 40% out. This is unbelievable. Ive now re-weighed identical items for the shipment and it too comes in at 2.51kg This is looking a fraudulent claim by Parcel monkey or DPD (Their courier). While it is only a few quid, if this is done regularly this would amount to a substantial figure. I have asked for proof of their claim and heard nothing further supporting my believe something dishonest is happening. Photograph your parcel on the scales with the labels attached before sending it!!! Then you will have something to argue with. Very angry and very disappointed.
11/11/20 by Dan
Very satisfied with the service
Provided
The young man driver who collected my parcel was so polite and so helpful
He was a credit to your company
11/11/20 by Dolina Hussain
Excellent service. Home pick up on time as indicated and delivered from UK to Crete in 3 days.
11/11/20 by Dr SP Harrogate
Always quick and reliable service
11/11/20 by Nicola Le Marchant
Excellent smooth service.
11/11/20 by D Singh
Brilliant service. Easy to use and price wise half the price of what the Post Office quoted me for a much much slower service. Will be using them again in the future.
11/11/20 by Anna
I have used them many times and the service is exceptional, I would recommend these guys to anyone.
11/11/20 by James Mackie
Excellent service, easy to use and value for money. Would definitely recommend
11/11/20 by Customer
Timely and effective
11/11/20 by Ginger
Can I please suggest you look to use another distributor rather than these bunch of amateurs. I sent a guitar to Sweden and paid an additional sum to insure the guitar for any potential damage in transit. The guitar arrived in Sweden with substantial damages with a broken neck and severe damage to the body, even though the guitar was extremely well packaged with layers of packing and was in a hard case. This must have been seriously manhandled during the delivery process. I tried to claim compensation as I had insurance cover but they have refused saying in the `small print` it states guitars are covered, why then did they not inform me at the point of booking the delivery and why did they make me pay additional money for insurance cover. A bunch of cowboys and even more frustrating you cannot talk to anyone e-mail conversations only. Absolutely pathetic service so don`t be conned into thinking they are cheap !!!
11/11/20 by Malcolm Robbins
Disappointed in your service as I have still have no Idea when Courier are delivering, I have no idea why it has taken so long, I have been informed the goods have not been collected
11/11/20 by Bali
The right price at the right time.
11/11/20 by Edward Kanauros
Parcel arrived fine
11/11/20 by rupert christie
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