We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
I have used this service twice and had no disappointment. Good prices and it worked well. Thank you!
16/11/20 by Laura
Great value, great price, collected my parcel exactly when they said, delivered it correctly on the day scheduled. Courier was DHL.
16/11/20 by Andrew Greenwood
This was by far the most appalling service I have ever recieved. They kept waving their scripted words and policy for a 5 day delay in delivering my parcel which they charged extortionate fee for. . During the delay I kept writing to them and they said, "dont worry we will deal with a refund once your parcel is delivered". The tracking failed from the beginning and the couriers delayed picking my parcel up from the post office too for 2 whole days! Finally when it was delivered 5 days late, they kept showing me a clause on their policy saying "they will refund if there is sufficient evidence of a five day delay". They have evidence yet they are going against their own policy. They will not even put me through to a manager. My advice is go somewhere else because if they fail to deliver, they will not help you. Another thing is they only show reviews from customers who they have brought or they delivered promptly for. This company is fake, fake, fake, fake!!!
16/11/20 by Prity Rao-Bullock
Excellent service always
16/11/20 by Csilla
I love Parcel Monkey - excellent speedy service and really good prices to get stuff over from the UK to France. I could barely do the journey myself in the same timeframe! Even better it means my mum doesnt have to go anywhere as the pick-up is right from her doorstep.
16/11/20 by Customer
Really impressed with the service provided and the tracking details for the parcel.
A reasonable price to send parcel to USA Florida.
16/11/20 by shamaila shah
Very efficient.
16/11/20 by Customer
Hi great Co. No issues immediate response. & great back up
16/11/20 by Mr Keith Jennison
Straightforward to provide required details, easy to choose and book, with a competitive price.
Timed pickup and speedy and efficient, damage free, delivery by DHL to a delighted buyer.
What more could you ask?
16/11/20 by Long-time ParcelMonkey user.
You have debited an extra £40 saying that the weight of my bag was 37 kgs when it was 26kg. There was no way it was 37kgs and I have not been given any proof. It is illegal to charge extra and use my CC details without authorisation. This is a complete lie and are ripping people off.
16/11/20 by nehapatel89
every thing was excellent
16/11/20 by Customer
easy to use and fair price.
16/11/20 by MARTIN DEAN
Good price, reasonable delivery time to Australia. Easy to use
16/11/20 by Catherine
Another very satisfied customer - three parcels collected from adress in Devon and delivered to address in France three days later. All very happy with Christmas and Birthday presents. Thank you
16/11/20 by Customer from Devon
Easy to use, tracking good. Delivered quickly
16/11/20 by Customer
Always reliable. The parcel was on its destination on the contacted day. Will repeat over and over!
16/11/20 by L.mas
Seamless. Fast delivery and easy to book. Excellent tracking
16/11/20 by Mary Holmes
I find Parcel Monkey easy to book and very competitive with couriers suggested and paperwork is available to print quickly.
The process is very well organised and efficient.
Will continue to be my first choice
16/11/20 by kate
Fantastic service a 4 times cheaper than parcel force!
15/11/20 by Anthony Beattie
Great service will use next time
15/11/20 by Ross Jenkins
Fast service thank you!
15/11/20 by Customer
Can’t fault your service and so impressed. Easy to follow instructions when packing up the parcel. Easy to print labels and the collection came at the designated time. The parcel took 2 days to reach France. Can’t praise your service enough and have passed on your name to many friends. Thank you.
15/11/20 by frances chittenden
As expected...collected on time and presumably delivered.
15/11/20 by Customer
Sent two parcels clearly marked to Germany but the parcels were some how sent to the wrong addresses
15/11/20 by Customer
Great service!
3rd time using parcel money and every time service has been great
15/11/20 by Diane Michael
I have used this service many times and always found it reliable and good value.
15/11/20 by teresa patton
All good, parcel in good condition, not quite 4 days, but 5 is ok for me.
Always happy with this service ❣️
15/11/20 by Karina Fraser
Used quite a few times recently, good prices, easy to use site.
15/11/20 by Dave
Cheap price, smooth process, parcel delivered in time.
15/11/20 by Customer
Brilliant service, really easy to use!
Have used Parcel Monkey a number of times in the past and they’ve never let me down.
Well done (especially in these challenging times)
15/11/20 by Mrs Lisa Davis
Very good, i love it
15/11/20 by Petra
Second time in a row that the courier has failed to turn up on the day it is booked for. Communication is good but its not great when you pay for a service that turns up when they feel like it.
15/11/20 by Customer
This was my first time using this courier service. Easy enough to arrange and hassle-free at a reasonable price. My parcel arrived at the destination overseas after a week. Very pleased, I will definitely use this company again in future.
15/11/20 by EJ
Excellent service, picked up the parcel on time, great communication, very competitive price. Delivered to the recipient on time.
15/11/20 by Christine Fallow
Good service will use again
15/11/20 by Customer
Quick delivery! Very good service!
15/11/20 by Mr Shaun Rawnsley
Very prompt pick up and delivery and great value for money. Highly recommend
15/11/20 by Nicola Furlong
Thank you Parcel Monkey. Another parcel to my son in Hong Kong safely and speedily delivered.
15/11/20 by CustomerMrs Jean Donnellan
Great service
15/11/20 by Customer
Yet again using ParcelMonkey, even though the parcel was carefully weighed, a few days after delivery I got a charge for ‘additional weight’ Plus I also was given a further charge once it arrived in its destination country. The parcel was also delivered late. So, after paying £103 for the 3 day express service. I actually ended up paying £150 for an 8 day turnaround
15/11/20 by Scarlett2018
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