We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Ii booked at 8.30 am and the parcel didnt get picked up until 5pm. I would have liked my parcel to be picked up a lot sooner than it was but apart from that the service on delivering my parcel was brilliant thank you
11/11/20 by micheala pagan
I have used parcel monkey 4 times now. They have in each case directed me to the cheapest option out there. Their site is easy to navigate. When I had an issue of driver pickup, their customer service was on hand to help me and offered practicable solutions.
I will recommend and still be able to sleep.
11/11/20 by ChiBe
Great service delivered next day.
11/11/20 by Sue Bolton
Give u 4 stars ,one star less because u didnt collected on the time u was coming on next day plus I was having trouble so cant scan barcode, but Im happy with the price with tracking and fast delivery to Germany, was delivered on time so thanks
11/11/20 by viktorija
Reliable service as always
11/11/20 by Angela Johncey
Easy to use and great value. Highly recommended.
11/11/20 by Jason Shipley
Very efficient quick service to the Netherlands (48 hours), and everything arrived in perfect condition
11/11/20 by Guest
Excellent service every time I use them. Thank you
11/11/20 by Karen
Smooth ,perfect, easy and fair pricing too
11/11/20 by Shaun Oakley
I regularly send parcels to Australia, during COVID I have used Royal Mail (took seven weeks to arrive) Hermes (3 weeks to arrive) DHL arrived in 6 days! So impressed, so worth the extra cost
11/11/20 by Leanne Tilford
Jhakhasssss ????very easy step to step send parcels ????????
11/11/20 by HARISSE PARSOTOMO
Due to the COVID the package went a couple of days late. appart from that everything worked smoothly.
11/11/20 by Customer
Excellent booking system and cheapest price found for my required delivery.
I will use Parcel Monkey as a 1st choice on any future deliveries
10/11/20 by Elizabeth Meller
Great system for parcels.
10/11/20 by customer John
Very smooth transaction from the outset to the final delivery and good price - only comment was that when my wife asked for a receipt the collection guy was a bit abrupt saying that receipts arent issued and would you rather I leave the parcel here
10/11/20 by Andrew Kinch
It felt safe using this service
10/11/20 by Customer
Said 2 day delivery and took quite a bit longer
10/11/20 by Richie Muzzy
Easy to use, throughout whole process
10/11/20 by Peter Coote
Everything went smoothly from online ordering to receiving parcel in good time
10/11/20 by Customer
Excellent all round
10/11/20 by Miss Baschea
Fast and efficient
10/11/20 by martyn baldwin
Do not pay extra insurance for damage as they never pay for damaged packages
10/11/20 by malcolm allison
Cant fault the service of ParcelMonkey. Picked up when they said they would (I wasnt in at the first attempt so rearranged for the next weekday), and parcel arrived in Denmark only a few days later. Very impressed with that, and a reasonable price too for a large 10kg box.
I would use again and recommend to others.
10/11/20 by Helle Barrie
Great and quick service to ITALY
10/11/20 by Freida
Had a problem getting labels printed so sent emails looking to change date of collection and got no response back at all and when courier called he wouldnt take parcel because no labels
10/11/20 by Paul Casey
Everything went well until it arrived to its destination where the package was not delivered at the place it was supposed to but instead left in another village, forcing my mom a 83 years old lady to ask favours so someone could brig it to her. So not pleased at all.
10/11/20 by susana
Easy to use and good value for my Parcelforce 48 delivery.
10/11/20 by ClarkeKent
Excellent service as usual, that’s reason why I don’t use any other company.
10/11/20 by Mark W
Im so happy with the service!! We will definitely be using you again. Plus our family have now said they be using this service to send us parcels over to Hungary. Picked up and delivered in 3 days thank you.
10/11/20 by Customer
Easy to set up and the goods arrived safely.
10/11/20 by A R Leach
Nice and easy!
10/11/20 by Emma Kemp
Its not often that I am truly loyal to a service or company, mainly because sooner or later I find that I need to upgrade due to something about the website, service or communication just not working for me anymore. I can tell you that in the case of Parcel Monkey from when I first discovered them until now they have not disappointed. It is definitely my go-to website for sending anything UK or worldwide. I like many things but particularly how everything I need is stored, easily tracked, selection of previously entered addresses, account options and ease of use. In each case being able to simply review all options, to drop-off myself or for larger items door-to-door collection. I can not at present fault the Parcel Monkey website, service or communication.
10/11/20 by Customer
Easy to use website, fair price paid, good tracking info and fast delivery. Very pleased
10/11/20 by A - Lee
Good job, straight forward process, good communication. Good dashboard to create repeatable experiences
10/11/20 by Customer
I would prefer a minus than a one, no way to contact no collection sick of waiting and cannot log in saying constantly wrong info yet its not. RIP OFF
10/11/20 by Customer
Efficient
Professional
Slick
- what more can you ask for
10/11/20 by Glyn Grayson
Picked up and delivered as expected and at a great price
10/11/20 by Pauline Smith
I will come back to parcelmonkey.
Great service, I would recommend 100%.
10/11/20 by Michal
Cannot fault the service, delivers every time and at very competitive prices.
Will use again and again!
10/11/20 by Jeanette Lund
Sent a parcel from UK to USA, super easy website to navigate , great price (although I checked a couple of times and on some days of the week they seemed to give a more expensive price than others) and the parcel has arrived safely.
10/11/20 by CGirling
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