We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
I like this service: it saves money and is trustworthy and efficient.
15/11/20 by Mr Robert Kay
Great service would definitely use parcel monkey again lots of choice. Easy website.
15/11/20 by Paulette Wawman
Great price . Great service and excellent customer service. Will use again
15/11/20 by Tom
Good service
15/11/20 by J MINES
First Class Service!
15/11/20 by Karen
Easy to use and cost effective.
15/11/20 by MR A AKHTAR
Excellent service parcel picked up on time and arrived next day.
15/11/20 by Irene
Fantastic service will be using it for all my parcels
15/11/20 by Debbie Allen
Booked online. Documents for printing AOK. Dropped off at post office and arraived when scheduled.
Used them several times now. Excellent
15/11/20 by andrew
I have used parcel monkey 3 times to send parcels to NZ and every time they have debuted my card for extra claiming the dimensions and weight were incorrect. On the latest occasion I took photos of the parcel with a tape measure and on scales. Don’t trust this company because they will always find a way to charge more. They’ve debited my account for another £20 this time
15/11/20 by Claire Prosser
My parcel was sent easily with Parcelmonkey, I was very impressed with the service. To send my 6kg parcel it was £34 cheaper with Parcelmonkey than Royal Mail. The parcel arrived in Gernany within 3 days, amazing service! Id definitely use them again.
15/11/20 by Esme
I m pleased with the whole thing. It was reasonable price and got there in around 10 days and no issues. I will recommend anytime. Previously I have sent stuff to Canada which took months with other couriers so Im happy with the service.
15/11/20 by Kausar Robina
Arrived at the destination within 24hours, amazing service
15/11/20 by Customer
The parcel arrived in Japan earlier than I expected. Thank you.
15/11/20 by Customer
Mostly I have had no issues but they failed to pickup my last shipment of 11 packages which caused me a real headache. Typically this happened on a Friday after waiting in all day, no Saturday option so have to wait until Monday for next collection. As I say pretty much faultless up until this point but it’s a pretty big failure and no compensation offered just an apology.
15/11/20 by Customer
It is easy to follow as I hate stress This is stress free and reasonable on cost Thankyou
15/11/20 by MARGARET OTWAY
The delivery to my daughter in New Zealand went just as promised by ParcelMonkey and I just wish I had found out about the company sooner. Will use the. Again and again. Thank you for the excellent service.
15/11/20 by Jenny B
Excellent , used on many occasions....
Never failed to dissapoint
15/11/20 by Customer
Quick & easy way to send a parcel overseas & much cheaper too.
15/11/20 by Shona Burnett
Easy to print out label. I did play extra for a guaranteed by delivery but it was a day late so not impressed by that.
15/11/20 by Melissa S
Nothing to review really. Neither good nor bad.
15/11/20 by Mr C Newman
Never known a parcel get to the states so fast thanks allot my grand kids are over the moon
15/11/20 by Mrs DIANE HODGE
Quick, secure and delivered on estimated time that I was expecting keep it up the great services. Try to put live tracking for the shipment so that it will make people much happier. I have been using Parcel monkey and DPD services and never had a problem.
15/11/20 by M Sheikh
Brilliant service-again!
15/11/20 by Sue
Excellent service. Recommended. Easy web site to calculate cost..very useful for long distance gifts with Covid ban on travel.
Had problems with tracing ? Site not working
15/11/20 by Anon
The parcel was delivered to New Zealand very quickly. Excellent service.
15/11/20 by customer
Quick efficient service.
15/11/20 by Ann Wood
Excellent - parcel collected from home in Devon lunchtime and delivered to my daughter in Manchester the next day.
15/11/20 by Gill Mulville
Excellent service. First time I used and there were no issues and I found the service I needed for the item I was sending out.
15/11/20 by Atiq Ahmad
Very happy with the service, delivered to Australia from UK in a week, in these times is good, price was lowest we could find, only complaint I would have is the tracking website is quite behind what has actually happened, overall very pleased and would use again
15/11/20 by Alice Lovell
Excellent service as usual uk picked up midday Tuesday delivery Monday morning. Notifications along route
15/11/20 by Debbie
Excellent service, easy to book and parcel arrived safely and on time to Turkey
15/11/20 by Customer
Cheap quick and easy
15/11/20 by Customer
20 plus kilos to Spain for 20 quid. Top banana
15/11/20 by Steven Turner
I’ve been using parcel monkey for some time and they never fail to deliver! Great value for money and I always get my parcels on time! Both national and international. Customer service is also great, they are always ready to help and have always sorted out my little problems rapidly!
15/11/20 by Customer
Great service at very short notice.
15/11/20 by Customer
Easy to book excellent and quick next day service.
15/11/20 by Ruth
Good service
15/11/20 by Customer
Brilliant fast service, dropped my parcel off Monday. Expected my 8kg parcel to take a while due to covid 19 and restrictions. It was delivered to the door in Spain Friday afternoon wow well done and far cheaper than royal mail
14/11/20 by Customer E.Fletcher
A big thank I am a satisfied customer and would recommend you to family and friends
14/11/20 by Patricia Paul
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