We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
I was really surprised at how easy everything went from start to finish, all the instructions were clear from printing forms to collection
14/11/20 by Stanley Hussey
It was so easy to send a parcel I am well impressed thank you very much
14/11/20 by Wendy Murray
I am very disappointed to have used this courier company to send my parcel to Cameron, my customer never received the parcel. No customer service no. PLEASE WHERE IS MY PARCEL?
14/11/20 by IFEOLUWA kalejaiye
Great service as always good value
14/11/20 by Customer g payne
I did send the parcels to different countries and service was always reliable and fast even though lockdown.
14/11/20 by Customer
Quick and easy to use. Would use stain.
14/11/20 by Mick Emmins
Great service, quick and efficient.
14/11/20 by Customer
This is my 5th order with Parcel Monkey this year and the service is outstanding. I look forward to placing my next request, which will be very soon.
14/11/20 by Mrs Sharon Zahra
Parcel monkey is the best and cheapest way to send your parcel to your family and friends. I love you guys, thank you for a fantastic services xx
14/11/20 by Elicia Carvajal
Arrived on time
14/11/20 by Kai
I’m so unhappy with the service, I booked parcelforce to deliver an expensive item as I believed Parcelforce to be the best, I cannot believe that the tracking information is showing blatant lies and now Parcel Monkey are asking for the original post office receipt as they are stating it wasn’t scanned in at P.O. I dropped it off at ! If this is the case how are they able to tell me which P.O. It was ? How can the tracking details be there ? I’m just being pushed from pillar to post - UNACCEPTABLE ???? ref: PM8811233
14/11/20 by Jacque
Excellent service, good choice of providers I opted for DHL who communicated a one hour window for collection and then for delivery the following day. Would definitely use service again.
14/11/20 by Mrs Karen Long
Very disappointed with the service, I paid extra for fast delivery but it has been 8 days, no news yet. I m not using them again. They keep showing the same information for past 3 days.
14/11/20 by Uzma Kamal
so far, so good just need for the parcel to be picked up and delivered
Excellent last time so hoping for the same service this time Fingers crossed
14/11/20 by Shems Barn Aspenden
The office was fairly good and it was easy to navigate my way around the site.
14/11/20 by Les Lamb
Happy customer
Easy to sort out and picked up and delivered as promised
14/11/20 by Linda Charnock
Excellent all round service from parcel pick-up to delivery drop off, I sent an item to China which required customs papers etc and this was made very easy by parcel monkey who emailed the required forms all filled in and I just had to attach them to the parcel. Also much cheaper than other delivery companies, I will definitely be using parcel monkey in future.
14/11/20 by Robert Henderson
Easy to arrange pickup and delivery and both went according to plan using Parcelforce which offer a great service and tracking system.
Very pleased and will happily use again.
14/11/20 by John Revell
Excellent service did what it said
14/11/20 by Pauline Leaphard
Nice and easy transaction. Fast delivery and the driver helped my older mother with the parcel into the house.
14/11/20 by Anna
Excellent service !. Reasonable price, good communications, and parcel delivered as one would expect.
14/11/20 by Margaret
Excellent company.
14/11/20 by Customer
Thank you for delivering to Italy even during lockdown.
14/11/20 by Customer
Seriously good service. Package for my aunt in rural France delivered within 48 hours. No fuss, no nasty surprises and very reasonably priced. 10/10.
14/11/20 by Julie
There was no one there when the courier and no one was alerted that delivery failed. Because 5 day have lapsed, Parcel Monkey are demanding re-payment for the delivery to be completed. Extremely poor service.
14/11/20 by Unhappy
Very efficient and parcels arrived quickly
14/11/20 by Alexander
Used this service and it was for a motorcycle engine, the price was very competitive and the receiver was very impressed. Will be using this company again
14/11/20 by Connor
Brilliqnt service
14/11/20 by Shane
Website very easy to use. Good prices. Good service
14/11/20 by Tracey
An excellent service. Very competitive price. Tracking very informative. Very easy service to use.
14/11/20 by Rebecca Fitzgerald
Very bad. Courier, your subcontractor or your platfoem client has done a terrible job impacting on your reputation.
14/11/20 by dennistrike
quick and easy . 10/10
14/11/20 by C F Walker
Absolutely poor customer service. If things go wrong they are unable to help you. They reply quickly without even reading your message and sending templated responses.I booked two ParcelForce deliveries with them, they were collected but then stuck at the depot. I had to go all they way to the local depot under the rain on my bike to find out that ParcelForce doesnt see the shipping labels in their system for my ParcelMonkey bookings. There is clearly a technical glitch in tech system, I tried to explain them the issue in different forms but ParcelMoneky customer service were absolutely unhelpful. Never again.
14/11/20 by Daniela F
Our 2nd time using Parcel Monkey and Parcelforce.
A good website with choice of delivery companies.
Website is easy to use.
Parcel was collected by ParcelForce on time ( Monday morning)
Was delivered in Luxembourg at 0924 Wed. morning.
An excellent service and a good price with reasonable insurance costs.
Highly recommended and we will continue to use for deliveries to family.
14/11/20 by Nicholas Hawkyard
Sent a set of golf irons with Parcelforce through Parcel Monkey . Cost was 5 pounds cheaper than the same service with the post office . Parcel was delivered in 36 hours . Great service . Will definitely use again.
14/11/20 by Michael Stopps
a good & quick service very happy will defo use again
14/11/20 by Customer
Brilliant service. Got to France within 4 days from pick up. Good prices aswel.
Will be using this company again.
14/11/20 by Sam
Great service cheap and fast!
14/11/20 by Sian Dodds
Fantastic service, very efficient and easy. Perfect for eBay/gumtree purchases out the area! Would 100% use it again
14/11/20 by Lyndsey Price
Great delivery
Arrived on time and tracker up to date
Will use again
14/11/20 by Sarah
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
