We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
The parcel was picked up fine at 11am 4-11-2020, I have spoke with my son today 10-11-2020 and as of yet it has not arrived, it said 3/4 days delivery so that is disappointing
10/11/20 by Dawn Bramham
Great service! Very easy and efficient. Tracking was great as well :)
10/11/20 by Dilly
Smooth transaction and delivery.
10/11/20 by Customer
I chose to have an item couriered using PM with DX being the courier rather than using a competitor. DX failed to collect and I had to make contact with PM to find that out. Delivery has now been scheduled for Mon, Tues and now bumped to Wed, again I had to make contact with PM/DX to clarify what was going on. PM believe they have no obligations under UK Consumer Rights legislation (i.e. they can disclaim against them) to actually provide the service theyve sold. Their complaints procedure has been whittled down to a written complaints address only. I wonder why?
10/11/20 by Natalie
Great service arrived on time
10/11/20 by Allan Stephen
Quick, cheap and efficient! Very satisfied!
10/11/20 by Customer
Great service for parcel collection
10/11/20 by Fiona
Always best price and on time
10/11/20 by bg
Booked, picked up, delivered, just like it says on the tin. Brilliant
10/11/20 by Sue
Very easy to use, I got a pick up the next day for a large package ! Excellent overall
10/11/20 by Casey
Excellent service picked up from my house in the midlands and arrived next day in Scotland
10/11/20 by lynn scotford
Excellent service. Easy to organise, parcel arrived quickly and safely.
10/11/20 by Customer
Good service, great price. Everything got to destination without damage.
10/11/20 by Dickies ceramics
Our delivery did not get there 24 hour express so cost us a lot of money because of the late delivery
10/11/20 by Customer
This is a brilliant service, quick to use online, a well thought out and simple website. You save a lot of money compared with buying the same service at a Post Office.
10/11/20 by Nick
Every time that I need to send a parcel this is the best option to find the correct carrier and the best price at the same.
10/11/20 by Javier Picón Bottaro
I requested a service to collect a package in Scotland for delivery to Ireland, and paid quite a lot for it. The package was not collected on the date it was booked for and I received no notification of this either from the courier or Parcel Monkey. The first I heard about it was when the selling company contacted me two days later to say it hadnt been collected and that they would have to cancel the order. Parcel Monkey did resolve the issue quickly once I contacted them but, despite requesting it, I did not receive any satisfactory explanation as to why it was not collected on the agreed date.
10/11/20 by Customer
Very simple to book on line, and to print off the label.
I saved about £6 on Royal Mail prices, and the pick up point was only a couple of miles from my home
Bit fiddly doing the weighing & measuring myself, but I will improve with practice
10/11/20 by Customer
Great service, I was able to track my parcel all the way through from collection to delivery.
I was collected on the due date and arrived in Australia on the due date with no issues.
I would definitely use parcel monkey again.
10/11/20 by Julia Ivens
Easy to compare quotes and get something from A to B!
Wish Id known about it it ages ago!
10/11/20 by Customer
Good reliable service, slightly more expensive for return of package to sending out, which is surprising as return package was packed smaller.
10/11/20 by DAVIES
Another perfect collection and delivery thank you, use again shortly.
10/11/20 by Kenneth
The package was never collected after 4 attempts, I require a refund.
10/11/20 by Customer
Easy and convenient you choose when to pick up you choose when to be delivered
Thank you for international service
10/11/20 by Cristian
As a first time user I was impressed with the ease of navigating the site and the rates were very competitive. My goods were collected and delivered within the estimated time.
The contents are in excellent condition. Overall a very positive experience.
10/11/20 by Customer
Very competitive prices. Easy to navigate website and parcel was collected as stated.
Well definitely use again.
10/11/20 by Paula Footman
Easy to use and good prices
10/11/20 by Veronica Brown
Wonderful service as always ! Managed to organise second parcel so both got collected on the same day! One arrived in under two weeks while the second is sitting in customs ! Would highly recommend though
10/11/20 by Mrs S Collicutt
Fantastic fast service
10/11/20 by MISS DEBORAH LICKFOLD
Always easy to use well priced and can track on the Dashboard!
09/11/20 by Customer
Absolutely Excellent service can’t fault this service. Picked up dinner time Tuesday uk arrived 10.45 in Spain. Notifications all the way. Even with the current situation/ lockdown service remains
09/11/20 by Debbie
Straightforward and fast delivery
09/11/20 by Customer
The parcel to the Republic of Ireland was three days late. Very disappointed with the service.
09/11/20 by Customer
Have used a few times now and find the website easy to use and follow.
So simple
09/11/20 by David Lehan
Straighforward and easy, had no issues
09/11/20 by Marta
Great service
09/11/20 by Badrul Amin
Fast and efficient
Nice and easy transaction, picked up and delivered on schedule
09/11/20 by Miss Dawn Partington
Easy to use and an excellent service (6 days door to door)
09/11/20 by Customer
Shipped boxes from UK to Germany. Simple, cost effective and very speedy
09/11/20 by Neil
Parcel went from England to France in 2 days. Fantastic service and fantastic price
09/11/20 by K Wakefield
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