We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
I sent a parcel that was then returned to me (I had to pay for it to be returned). The reason cited was ‘insufficient information on the address’. The address I have had house number, street name, area, province, country and post code in two languages! I asked what information was insufficient and they couldn’t tell me. If you’re going to send a package back, you have to be able to provide a suitable reason for doing so. Parcel monkey have charged me £45 to send a parcel no where! They have stolen that money because they can’t provide a legitimate reason. Although they have since refunded a small part of it, this is not good enough because they haven’t explained anything. I wanted to put in a formal complaint and the only way you can do so is to write into head office. For an online business, that is ridiculous! They are trying to stop people complaining by making it so hard. Who is even at head office in the midst of a pandemic?!
14/11/20 by Julia
Parcel monkey is the fast, professional service my parcels delivered on time.
Thanks
14/11/20 by Customer
Always super reliable! Can’t stop recommending.
14/11/20 by Mohamud Iqbal
Great service as scheduled
14/11/20 by Customer
Very good service. The parcel was picked up on time and delivered with no issues.
14/11/20 by Zornica Terziyska
ordered delivery to pick up package last monday DX next day delivery. got an email early morning from DX that it would be picked up today. they never arrived and no message sent. called parcel monkey complained, no explanation, rebooked for tomorrow pickup. again email and picked up about 15.30. should have there fore been delivered on Weddnesday, did not happen, no tracking info and no communication, on thursday said out for delivery, but it was not delivery, Friday out for delivery and eventually delivered. Nothing like the next day. is this service bad because, parcel monkey customers get a lower service level to make up for fees Parcel monkey must charge, or are DX useless. i think from now onwards i will stick to going direct and NEVER use DX. Lesson, communicate with your customers, you seem to be able to send out good news, but are silent on the bad news. you have therefore lost the customer service battle
14/11/20 by Jeremy Franklin
Previously used and great service however, this time trying to find my package and being given the run-around. Its no wonder they have come away from Facebook and Twitter. No proper contact available no phone number
14/11/20 by Elaine Burnell
Very fast service
14/11/20 by Customer
The curries where not told to collect the parcel until I told them, It was due to be collected on Monday 9th/11/2020 as last it went on Friday 13/112020. It was case the Left hand did not told the Right hand what to do
14/11/20 by Customer A.S.McLaren
Pick up and delivery as promised
14/11/20 by paivi dubois
Paid for a signed service when I asked customer service for a copy of the delivery signature they didnt provide it instead I was asked to describe the parcel plus its contents! Is the ability not to not answe a genuine question a skill employeed at parcel monkey?
13/11/20 by Paul Donnelly
Brilliant service thanks
13/11/20 by Customer
Im very happy with the service. Parcel was colected on tuesday from UK and delivered to Poland on friday. Highly recommend.
13/11/20 by Ula
Reasonably cheap, parcels picked up from uk post office on time and first one delivered to Vancouver BC Canada within 6 days.... great service!
The other parcel is still on its way to Seattle USA but tracking service gives step by step guide on exactly where it is and should be delivered within time stated on my order. 13/11/20
13/11/20 by Shirley
Very simple process, very convenient, however I chose delivery within 1-2 days and it took a week for my parcel to arrive.
13/11/20 by Customer
Excellent, great service, quick delivery, very good price.
13/11/20 by Val
NEVER HAD THE SERVICE. I HAD TO CANCELLED AND FIND ANOTHER SOLUTION. STILL WAITING THE MONEY BACK
13/11/20 by Customer
Parcel arrived at the destination quickly and with no signs of damage.
13/11/20 by Customer
Excellent service very quick pick up and delivery. Also keep you fully informed every step of the way
13/11/20 by Customer
Smooth transaction. Delivery on time. Many thanks
13/11/20 by elaine curry
TL;DR - They charged me for made up weights by themselves, yet my bank thinks they are right, due to the fact that theyve created an invoice with the weights they wanted the parcel to be. NEVER USE THEIR SERVICE! Even if it looks cheap, go with Courier/Parcelforce, initially my parcel costed £78 later on became a total of £256 with their scam. Ive used their service to transfer 2 parcels, Ive measured them out, weighed them and booked them to be carried out by parcel monkey. Theyve used 2 carriers, 1 for UK, 1 for outside of UK. Initially, they do not measure the parcels, yet they declare measurements that are incorrect at parcelforce, later on the parcel is weighed out by Courier and it turns out the actual weight is the one I declared. Later on, I get an email and a transaction from my card of a total of £178 additional charge for 22 kgs more, which they cannot provide an evidence for about a month, with the excuse that the "carrier" is still sending evidence. Finally, they send me as an evidence a scanned parcel, just the outside of it, no details, no weights, nothing.
13/11/20 by David
Great service! Absolutely textbook
13/11/20 by Customer
Fast and hassle-free service! I highly recommend it.
13/11/20 by Camila Franca
Great price and quick delivery. All the way from the UK to the Caribbean. Updated on progress all the way. Will use again
13/11/20 by Customer
Clear, straightforward, reliable information.
Would definitely use again.
13/11/20 by Customer
Cheap, fast, parcel intact, kind driver
13/11/20 by Luna De Ferrari
Excellent delivery
13/11/20 by Taiwo Oduwole
Great service
13/11/20 by Customer
5 star great service
13/11/20 by Customer
Was able to track Parcel easy and was delivered in the time scale given
13/11/20 by ellen
Well worth being a member, gives good options and prices, use it now every time, recommended to me by my son.
13/11/20 by Steve Eades
Parcel picked up and delivered quickly and safely to the mountains in France
Would use again
13/11/20 by Christopher Drew
The firm DPD you suggested has not delivered the parcel to my daughter. They state that she was not in on three consequtive days when she was plus the time they state they tried to deliver the parcel is exactly the same time on each occasion. I have been in touch with DPD nothing much seems to be happening at the moment.
13/11/20 by Robert Leonard
Parcelmonkey found a good price for sending my parcel - it arrived safely. I was impressed by the constant updates from the tracking system, very re-assuring to be kept in touch with progress as it was a long journey!
13/11/20 by Andrew
Always an easy to use, efficient and reasonably priced service.
13/11/20 by Steven Gorst
Very quick and easy to use. Parcel got delivered in Germany a few days later. All good.
13/11/20 by Simon
Easy and on time. I will use again.
13/11/20 by K. Zhang
Used this company many times now ..they are good efficient and can sort out problems when they occur, which is not often .... very happy
13/11/20 by Donald Reid
A very easy transaction and delivered safely and super fast
13/11/20 by Jane France
Collected on time and delivered on time. Always use Parcel Monkey and would thoroughly recommend
13/11/20 by M Ryan
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