We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Happy with the service .would use you again.
09/11/20 by Kenneth Smith
Booked parcel, waited for parcel label to be emailed...nothing, checked dashboard for label...nothing. Conacted via webchat, said there was a paypal issue couldnt say when label would be given and advised I should check the dashboard regularly- not a great service. So I asked to cancel..but for some reason I have to wait 3-5 days to receive my refund! Not a good service, alot of hassle.
09/11/20 by Tom Evans
Great service. Thanks
09/11/20 by wells resident
Excellent service through parcel monkey - used parcel force it was there in about 5 working days from Derbyshire to Hamburg , great price too .
09/11/20 by K Evans
Just Excellent!
09/11/20 by Nick
Placed the order in the evening, picked-up next day and delivered the day after.
09/11/20 by Paul
Perfect can’t complain, the only way is the monkey way
09/11/20 by zahid zeb
Just used Parcel Monkey for the first time to send a parcel to New Zealand. Excellent service, collected on time and arrived at it’s destination in New Zealand in 9 days and this is during lockdown. Will definitely use Parcel Monkey again. Quickest I have ever had a parcel arrive there.
09/11/20 by Shirley Griffin
Another great delivery, Great driver picked pargel up 27th Oct 2.15pm parcel arrived intact to Bakersfield California at 6pm their time 2pm our time Fantastic Grandchildren loved it
09/11/20 by Carol cazzy
Straight forward ,pick which firm you want get price ,and that’s all needed
09/11/20 by B Hardy
Excellent in all respects
09/11/20 by john smith
Excellent service, value for money and very quick. The parcel was picked up as agreed and arrived in France safely. Very impressed!
09/11/20 by TOYIN OKITIKPI
easy to book, reasonable price.
hassle free collection.
09/11/20 by Sunny
Poor customer service! I have shipped 2 parcels from UK to France, and although one arrived fine, the other one was never received and sent back to the UK. The tracking shows clearly that the French courier (Chronopost) made a mistake and never delivered the parcel - the Chronopost customer service even confirmed that from the tracking report it must have been a mistake. However, Parcel Monkey did not bother investigate the issue and instead are asking me to pay £22 extra for the parcel to be sent back to my UK home address although all evidences show that it was a mistake from their courier partners. This is unacceptable
09/11/20 by Aminata
Ill never use Courier again from you Parcel Monkey. They were shockingly unreliable and terrible customer service
09/11/20 by Mrs R Sohi
Site is easy to use. Both parcels were collected the following day.
One parcel was delayed due to arriving at wrong delivery depot however this was sorted. Luckily it was not an urgent shipment.
09/11/20 by Customer
Super fast, super efficient. Heavy parcel arrived 4 days ahead of schedule. Absolutely would use again
09/11/20 by Gráinne
Parcel Monkey did everything right.
09/11/20 by Annie
Quick delivery. Good price. Thanks
09/11/20 by Rob Bush
Parcel was delivered on time and at a fraction on the cost thank you
09/11/20 by Customer
I really like the Parcel Monkey service- was sending a parcel to the USA and was able to see all the available options with their prices and choose the one that suited me best.
Instructions about packaging up the contents of the parcel are clear and you fill in the customs form to attach to the parcel at home; you print customs form and labels at home, so your parcel is all ready to go. In this case, I dropped my parcel at the post office - which suited me well.
The progress of the parcel was trackable and my daughter also received notification of the whereabouts of the parcel, which was very reassuring.
09/11/20 by Cheryl Bell
Great service. Much cheaper than using service providers direct. Thank you.
09/11/20 by Sally B
Quick, efficient
09/11/20 by Mrs J M van Eyssen
very efficient and informative
09/11/20 by H Kirwan
Efficient. No delays.
09/11/20 by Customer
Very easy and straightforward to book online and the courier collected within the stated time so happy with the service. As the postage rates are very reasonable
09/11/20 by Customer
Eficiente de Argel pick up and drop off from the uk to Spain. Have used before for this and for uk delivery. Excellent service and efficient. Everything arrived intact.
09/11/20 by Helen
Excellent service
09/11/20 by David Mills
Always on time and professional
09/11/20 by jane johnson
Perfect, on time and customer happy.
09/11/20 by Lisette Julio-Quinn
I have given you 2 stars as you have asked for a review and the parcel still hasnt been delivered. I delivered this parcel to the post office last monday morning
09/11/20 by K Cronnelly
OKOKOKOKOKOK
09/11/20 by Mr Game
All good as always.
09/11/20 by markus
I received the cheapest rates most of the time and it was not the first time I am using Parcel Monkey. Delivery service was on time and keep you informed. Happy to use Parcel Monkey again.
09/11/20 by Catherine Lee
Simple and convenient service.
09/11/20 by Peter Barber
Parcel was picked uk from us on the day chosen in the UK and delivery was made made to my daughter in New Zealand within 7days great service at the best price would recommend Parcel Monkey to anyone without hesitation.
09/11/20 by Customer
Parcel Monkey are very reliable and efficient. This is the third time I have used them and will definitely be using them again. Quicker than the Royal Mail to France!
09/11/20 by Karen
Great company for excellent carrier prices for larger than normal items?
Service is always really good with excellent rates, quite often cheaper than going to the actual carrier direct. Parcel Monkey is always my first port of call when looking to sending 3-10kg items.
09/11/20 by Jane Tierney
Started using in 2014 and has remained reliable and innovative. If you cant find an international destination on Parcel Monkey, chances are that nobody else does.
They deliver even to the most awkward and remote places.
09/11/20 by Otunba
All simple to set up and print then take to local post office...
09/11/20 by john hewlett
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