We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
Perfect, all arrived in France as planned and in good condition. Very good price and cost of insurance much cheaper than direct competitors.
13/11/20 by Stephcxt
Ordered Thursday 2pm and collection was next day - Friday at 10:04am, I wrongly bought a car battery and to return it was to expensive for 25.5 KG was around 35£ 48h delivery, well Parcel Monkey sorted out with DHL 24h delivery for 9.90£ :-)
13/11/20 by Samy
Worst customer experience ever. I would not even give one star to them. There is no way to contact apart from chat and email. After several attempts every single day with multiple people from customer service people who have got no idea what they are talking about and dont care about going through reading the history of the customer. Each time i chased for an update with the customer service i have to explain all the details to each and every single person including the screenshots after making all the efforts still the customer service people behave like illiterates and i dont understand how they are being trained and how to deal with the customers. I send parcel to India and they first made cancellation on my order messed up with my old order upon requesting they still making the same error. I neither receive an update nor any confirmation. Its so frustrating. KINDLY DONT OPT FOR THIS COMPANY .YOU WILL GET ONLY STRESS AND ON TOP OF IT YOUR ITEMS WILL GET STUCK AND LOOS EYOUR MONEY TOO. KINDLY AVOID COMPLETLY.
13/11/20 by Anjum S
Easy to use , no fuss involved.
Stress free!
13/11/20 by Mrs Helen King
I am Satisfied with the Parcel Monkey service. The two consignments with DPD Classic arrived to my international location in the Arabian Gulf and cleared through local customs within 5 days - an excellent result. However, the first parcel consignment was not collected from my home as requested- so I was forced to dropoff to a DPD shop and this was well expedited. Second parcel consignment was collected from home. No problems this time. Will use the service again
13/11/20 by John
Quick and easy, best price comparison!
13/11/20 by Cindy Maddern
Excellent and efficient service.
13/11/20 by Peter Grainger
Very easy booking parcel collection online and much cheaper than other collection services.
13/11/20 by Sally
Seamless service
13/11/20 by Steve Askew
I have used Parcel Monkey many times and they are my preferred partner for my business parcels. Easy to use and competitive pricing. Many thanks.
13/11/20 by Customer
Absolutely amazing! So easy to book and drop off. And parcel was delivered abroad on 3rd day. Highly recommend.
13/11/20 by customer
Arrived on time, 4 large heavy packages courier very helpfully took them from hall to van .Very polite,and smartly dressed. Would highly recommend, good value.
13/11/20 by Peter
Used parcel monkey meny times always first class
13/11/20 by Leonard Piper
Excellent service.
13/11/20 by Customer
Great ! Very quick delivery to Denmark
13/11/20 by Customer
Worked perfectly from start to finish, a huge saving on the cost of dealing directly with ParcelForce
13/11/20 by Customer
Easy Reliable Great value.
Im delighted to have found Parcel Monkey and I shall certainly continue to use this service.
13/11/20 by cei davies linn
Good easy to use website
13/11/20 by peter chapman
Very happy with the service. No parcels have ever gone astray and is so much quicker than Royal Mails parcels service to Sweden.
13/11/20 by Mrs H Stapleton
I do know that not all the prices quoted on the Parcel monkey website are accurate or reliable because when you get the quote from a company website directly then the price is normally higher because the variables come into play like length/height/width. It would be ideal if I could put in the measurements and the Parcel monkey website was able to give me a more accurate quote.
13/11/20 by B.Divens
Absolutely first class service from instructions to parcel, pick up and delivery. Parcel was picked up on time and delivered within two days. Communication via updates as to parcel location and final delivery were spot on.
I am very satisfied with this service.
13/11/20 by Iain Innes
Excellent prompt service!
13/11/20 by Customer
Excellent, easy to use.
13/11/20 by Cheeky London
From choices of carriers, information, collection of parcel, tracking and delivery everything was straightforward and as expected. Will definitely be using Parcel Monkey and Priority international Parcel Force again.
13/11/20 by Sue Armfield
Excellent service!
Thanks!
13/11/20 by Vlad Zagor
For the price paid it would have been nice if they had dealt with customs on the other side of the shipping as I had to do that myself and was not told it needed to be done. Other than that the process was easy to follow.
13/11/20 by Customer
I have used Parcel Monkey twice now and both times the service has been outstanding! The first time I had the parcel collected and was able to track it door to door. Then last week I had to take the parcel to the post office as I couldn’t wait in for the courier. Again I was able to track it on its journey. Thanks for a fantastic service, I would highly recommend and I will definitely use you again soon.
13/11/20 by Andrea Pniok
PARCEL MONKEY found me a very competitive price for me to send a parcel to Germany. It was much cheaper than any other quote I had found on the internet. I was quite worried that the parcel would get to its destination because the price was so much more competitive. The parcel took just under a week to arrive which was brilliant.I would highly recommend this website based on my experience and I will definitely be using them again. Well done parcel Monkey and thank you
12/11/20 by Kate Beadle & Blair Hunter
Horrible experience and a very costly one to me ???? Would not recommend this company as I returned 2 expensive items which were both securely bound together and apparently only one has turned up with receiver ... Not good service.
12/11/20 by LYNDSAY ROBINSON
I arranged a collection through Parcel Monkey. Parcel was collected the next day as arranged and that’s the last we know!!! I contacted our customer who confirmed it hadn’t been received. I emailed Parcel Monkey and did get a reply asking for more information - which I provided. One week later this parcel is still missing and I had to send another repeat delivery to the customer (using another courier) which has left me out of pocket, not only for the duplicate order but I also needed to pay for a Saturday delivery as these items were time critical. Not impressed!
12/11/20 by Michelle
UK Pickup AM Monday the 9th of Nov arrive south west France AM Thursday the 12 of Nov and Wednesday was a bank holiday
The best service
J B Miramont
12/11/20 by Lynne Bromley
Parcel monkeys site is very easy to navigate, offers the best rates with a good variety of delivery options.
The delivery option I chose (DHL) picked up at my door an hour earlier than I was I initially told and delivered on the next business day, again slightly earlier than scheduled. At each point of the parcels journey the sender and recipient was kept informed by text or you could access the site to track at your leisure.
The same parcel had I sent by royal mail would have cost 50% more and I would have had to have gone to the post office to drop it off.
So with Covid in force this seems the way to go and I will be using them again next time I have a package/parcel that I want delivering.
Well done Parcel Monkey????
12/11/20 by K B Fern
Paid less than £20 to send a parcel overseas that the post office quoted me over £70 for. Website was easy to navigate and quick. Great website and service
12/11/20 by luke greenwood
Easy to check details at home - just need internet, scales and a printer and you’re ready to go. Took 1 week to reach Canada, which was excellent.
12/11/20 by Petunia
International postage price very reasonable, service very good,
12/11/20 by Laurence Miller
Pick up on time, delivery on time, price excellent. will use again and again.
12/11/20 by Laurence Miller
Have used for first time recently and whilst I would be more than happy to use again just a couple of things to look out for:
Not all prices in larger font include VAT, that is in smaller font which I didn’t notice, I discovered when going to pay.
Time scale for pick up was for the day and not morning or afternoon.
Good price choices.
12/11/20 by PENGLASE
First time I have used Parcel Monkey and it was percect - got the cost down by over £30 and was so easy to use.
12/11/20 by Stephen
The parcel arrived safe and quick! Thanks
12/11/20 by Roxana G
Parcel delivered, but received an invoice as it is alleged I had under declared the weight. Ironically I had actually booked it in at 3kg as it weighed 2.51kg.The bill was for 3.5kg some 40% more that the actual weight. Money taken from my card before I had received the invoice! This is not the first time I have had this scam attempted on me (I am a mail order business so I send out a lot of parcels), it is the first time Parcel Monkey have tried it and the first time money has actually been taken! I have requested proof of the weight of my parcel... And surprisingly I have heard nothing as it has apparently been delivered. Photograph your parcel on the scales with labels attached so you have something to argue with!
12/11/20 by Dan
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