We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
Fantastic service and excellent tracking. Highly recommended
12/11/20 by Jules
Unfortunately, they use Courier UK (UK Mail) instead of Courier EXpress which pick up when expected. O got an email at 9pm last night saying they had attempted to collect the parcel 5 minutes earlier which is utter tosh. Parcel Monkey need to drop this awful company.
12/11/20 by Stephen Ham
Easy pick up from home and delivery was prompt and tracked all the way
12/11/20 by Arthur
Great service
12/11/20 by Brian Basher Barham
Easy to use and well priced
12/11/20 by MRS LINTON
Easy website to use and good choice of couriers would use again many thanks.
12/11/20 by nigel oram
Great service, good price, collected on time, delivered next day as arranged. Would use again. Thanks
12/11/20 by Customer
I am still waiting for my parcel to be collected - it is only a week overdue and no use now!
12/11/20 by Mr Peter Seddon
Delivered with no problems.
12/11/20 by Mr ALAN BUHL
Use this company whenever I send parcels here in UK or abroad. So easy to use, clear instructions never had any problems
12/11/20 by Penny Barnden
Easy to use,no problems
12/11/20 by Steve
Next day delivery was not promised or requested, but happened. Super service, up to usual standards.
12/11/20 by Michael Stanbury
Excellent service and super quick delivery
Thanks
12/11/20 by Lewis
Everything went perfectly
12/11/20 by A W Cox
This time the item arrived unharmed and in time. Last time however they broke the luggage what we sent. Therefore its just 4 star.
12/11/20 by Viktor
Easy to use web site with Exceptional value, using respected couriers, have sent high value items with no problems whatsoever, Totally recommended
12/11/20 by Jon Jemmett
Great web site ,great price .very efficient
12/11/20 by Peter Sewell
Good, dpd, trucking nb
12/11/20 by Aro
Parcel was delivered in good order and good time.
12/11/20 by Customer
DISGUSTING SERVICE, booked a collection of an item to complete a project using Parcel Force through Parcel Monkey. Paid using PayPal and waited for it to arrive. However 3 days on and after much live chat the company say they have no record of the PayPal transaction even though it has come out of my account and they have the transaction number. They aren’t even communicating now. AVOID AT All COST, I will be claiming monies back from PayPal.
12/11/20 by Jacquie Bleay
The collection time was a little later than estimated but I am sure traffic etc can cause that and it was delivered on time Very satisfied, will definitely use you again
12/11/20 by Jan
This has to be one of the worst if not the worst companies I have ever dealt. Used their services to send a parcel, took extra insurance to have a peace of mind in case anything went wrong. Go wrong it did, the DX driver never delivered the item, the warehouse assured me that no delivery was made nor any vehicle (at the time of claimed time of delivery) entered their premises, they checked their records and CCTV footage . I have been pleading with Parcelmonkey for almost 13 days now to sort this out and no one seems to care. I was told after 10 days and maybe 20-30 messages that their claims team will be in contact and no one has contacted me after 3 days. They have stopped replying to my messages on the Support Ticket web chat. I will NEVER EVER deal with a company that doesnt have a phone number as this is the tactic to avoid and delay.
12/11/20 by Mohammad Ahmed
Filling out the forms was easy enough. The quote I was given based on the postcode they asked for was acceptable, only once I had filled out everything the price went up £20. I had not changed any details so I wasnt too impressed but accepted it, as I doubt Id have gotten it cheaper elsewhere. The courier was parcelforce who didnt come to collect on the day they were supposed to and I had a right job getting someone on the phone, it was collected the next day. I was able to track it right through to Australia and just a few hours under a week it arrived. Ive given 5 stars because I was able to do it all without having to leave home, the good tracking and quick delivery. I will definitely use this next parcel I send
12/11/20 by Judith Watson
Excellent service
12/11/20 by Shipshop
Really easy to use, service was great and parcel arrived quickly.
12/11/20 by Customer
Prompt service.
12/11/20 by Victoria
Sent medium parcel to Canada. Quotes far cheaper than post office. Really simple process. Parcel arrived at destination in 4 days. Outstanding!
12/11/20 by Customer
Very bad is organized this company my order was £ 10.99 and I was charged £ 20.99 I sent an e-mail to ask why I was charged double nor did they answer I am very upset I will not send but they never and I do not recommend ????????????
12/11/20 by Customer
Very easy to use
Completed task in excellent time
12/11/20 by Lyn
Easy to use and great prices
12/11/20 by Peter Lloyd
The parcel still didn’t arrive to the destination, when I paid for a service of international delivery 3-6 days. 10 days gone now and the parcel still didn’t arrive to it’s destination. I’ll not use this company anymore
12/11/20 by Diana Ferreira
great service
12/11/20 by Mr Nigel Rodney Ward
First time i have used Parcel monkey UK and the experience will perfect.
I placed an order early morning for next day delivery via DPD and i got the labels within 20 minutes and the courier turned up and delivered within the time slots.
Good service.
12/11/20 by Steven
Unfortunately item has been damaged in transit and no compensation issued due to inappropriate packaging. Mailing tube used was so strong that you would have to use really big force to damage it and it arrived totally squashed with content - like you would ride over it with a car. So just lost around £80
12/11/20 by PM
Lost parcel and rude customer service. They managed to lose a parcel and cant be bothered to contact the courier, just a middle man company, refusing to initiate a conversation just taking money from you and disappearing when problems occur, I would never recommend anyone using their services as yes it might be cheap, but when things dont go like they should be, they disappear.
12/11/20 by Customer
On time and sensible cost.
12/11/20 by Customer
Many thanks for thengreat work ,
Parcels arrived with 3 days later but at the situation we are living thats normal .
Parcels was in perfect condition ???? ????
12/11/20 by Anabela crispim Dos santos lampreia
Great service. Easy to arrange. Very competitive price.
12/11/20 by Julia
This is the second time we have used Parcel Monkey and again we had great sevice. The web site is easy to use and deliveries went well. I would recommend Parcel Monkey. Keep up the good work.
12/11/20 by Mr Hersey
Very good service
12/11/20 by Customer Sikhathele Winwood
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