We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,414 reviews.
Perfect service.
Text informed me of the time if the pickup.
Collected on time.
Delivered as promised.
Informed that parcel had been delivered along with the name of the signatory, a photograph if the parcel at the destination and a google map locator of the place the parcel was delivered.
Perfect service.
08/11/20 by Peter
I was recommended this service through PayPal. It was easy to input all the details on the site however what I received in way of what happens next wasnt clear. I paid for dpd express collect internal 2-3 days. I expected someone to collect to parcel however after 48hrs I decided to drop the parcel off at a dedicated store. I chose my local morrisons, the staff had no idea how to deal with the drop off it took me 30mins to sort it out with them. Next I received an email to say that the package I was sending was heavier than Id inputted despite having weighed the parcel myself before sending so was charged extra. I think these issues were with the currier rather than parcel monkey I wont be using dpd again if I can help it.
08/11/20 by Gemma
Easy to use and seamless service
08/11/20 by Customer
Fantastic service from start to finish. Picked up in suffolk on Tuesday delivered to Germany Friday. Great!
08/11/20 by Customer
Used DPD for parcel to Europe. Really easy with great communication from DPD cost about £15 for 14kg arrived in 2 days.
08/11/20 by RDW
Very pleased with the parcel delivery time price everything great job parcel monkey
08/11/20 by Deborah Evans
Perfect service UK to kos
08/11/20 by Jake
Great service throughout A1
08/11/20 by Mr. mohammed mughal
Lost my parcel, no tracking and just emails no personal contact. Still awaiting a resolution and not even received my original payment back, will never use again.
08/11/20 by Lynda Jefferys
Not particularly happy with an under-weight charge being applied that Id no opportunity to challenge.
08/11/20 by Gadge Guru
I was quite, happy with the service I received my problem was how expensive this service was
08/11/20 by Customer
Very pleased with service. Fast, cheap and fully tracked to Holland.
08/11/20 by First time customer
Absolutely always brilliant!
08/11/20 by Alessandra Lancieri
Parcelmonkey provides excellent prompt service at affordable prices- process I seamless and efficient
08/11/20 by Ciaran Headley
have used this co before just sent two more big parcels to New Zealand. easy collection and quick delivery.
08/11/20 by Mike simmonds
The ordering and arranging collection process was very good. Unfortunately my £1200 arrived in France very damaged.. no one seems to want to take responsibility as it passed through several companys.. although I made the transaction with one company Im to chase them. And we purchased additional insurance yet there making it incredibly hard to use it as were given no help Thanks parcel monkey
08/11/20 by Mr F
This service has been very useful and also cheap, for me so far. It could be improved by showing which services bring labels and therefore require no label printing: PF and DHL generally bring labels and there is a printer required indicator which may or may not be correct!
08/11/20 by Colin --
Easy and reliable to use. Parcel was collected in the given time frame. Very polite and Covid safe collection, very pleasant and cheerful driver. Would definitely use them again.
Tracking only available to the UK shipping depot not all the way to NZ, unfortunately.
08/11/20 by Dorothy Davis
Quick and efficient
08/11/20 by Customer
Terrible experience with parcel force. Parcel wasn’t collected from me on 2 occasions, finally taken on the 3rd after excessive messages online. Never reached the destination of the recipient when due.. no card left after an apparent attempted delivery. Ended up having to be collected from a depot, stressful experience!
08/11/20 by Customer
Does what it says - compares the services and is accurate.
08/11/20 by Customer
Easy to find out prices and to print off label.
08/11/20 by Mrs Fitzgerald
Easy to use, but when I selected a courier to return a parcel and entered dimensions and weight, was advised that my parcel was too big/heavy even though the courier had delivered it to me in the first place. I was happy though with my 2nd choice of courier who promptly collected and delivered my parcel.
08/11/20 by Mary
Very good process, easy to use and cheaper than going direct to ParcelForce!! Parcel was delivered safely and on time. Thank you
08/11/20 by Customer
Well priced, punctual and efficient
08/11/20 by Customer
My parcel was collected & delivered on time, and arrived safely & undamaged.
08/11/20 by Nigel Jonas
Parcel not delivered and takes ages for a investigation
07/11/20 by Customer
Hassle free transaction, great service with a quick turnaround. Will use again.
07/11/20 by Customer
Website so easy to navigate and excellent prices.
07/11/20 by Customer
To date I cannot fault either Parcel Monkey or the courier I generally use with them DHL. They have delivered everything on time and with no damage. That cannot be said for other couriers/companies I have used - Parcel2Go being the main offender.
07/11/20 by RE
Brilliant service, super fast postage from UK to Australia.
07/11/20 by Customer
Great seevice thanks
07/11/20 by Customer
This is the first time we used parcel monkey and we will definitely use them again and recommend to others. Price competitive and very happy with parcel force for getting our parcel picked up and delivered safely.
07/11/20 by Happy Customer
Excellent I will recommend you lot
07/11/20 by Customer
Easy to use and arrived on time
07/11/20 by Richard Field
Great service. Clear instructions, good options, timely collection and delivery and notifications.
07/11/20 by Anon
Everything worked very well. Pick up on time and very friendly. Delivery as promised the next day in Scotland. Great.
07/11/20 by Anthony Davison
Good service and easy to use .
07/11/20 by Customer
Very good service
07/11/20 by Din
Never have had any issues with this service, easy to use and you know what it is going to cost. Use them everytime I have to sent a parcel
07/11/20 by michelle murray
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