We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Competitive pricing and offered a quicker service for our parcel to France. Collection was great and as stated. Parcel should have arrived in 2 days took 4 days so missed the Birthday it was intended for.
25/10/20 by Stuart D.
Good efficient service
25/10/20 by Charles
Excellent service, very quick and efficient
25/10/20 by joan
Excellent service and value for money. Good, accurate tracking. Will use this service again
25/10/20 by Karen O
Trustable service with friendly and efficient staff.
I use this service frequently and I strongly recommend.
Thanks for the quality service
25/10/20 by Mr VILELA
Delivered on time and in good condition
25/10/20 by Customer
Fast. Excellent. Safe. Well timely managed service
25/10/20 by Tahirjamal
So easy and competitive prices.
25/10/20 by Customer
Excellent service, and a great price
25/10/20 by Kim Covele
Used Parcel Monkey many times, never really had an issue other than the odd non collection by the courier, always quickly resolved. However my recent experience of my parcel going missing and how Parcel Monkey approach the issue is very poor- been over a week since reporting it to them and just get fobbed off with "well let you know once the courier comes back to us". Has put me off using them.
25/10/20 by Mr Leys
Easy to use website. No problems.
25/10/20 by Customer
Very pleased with the service, parcel
Was picked up the next day( tues) arrived in Spain on Friday
25/10/20 by Janet Van Nuland
I am very thankful & happy with parcel force’s service.I will always choose Parcel force for the courier and wish all the best.
25/10/20 by G Gurung
Great idea for getting best options on parcels of all sizes!
25/10/20 by Pierre
Really good and competitive service. Would have liked a time slot for delivery as had to stay in all day but otherwise very satisfied
25/10/20 by Marion Payne
Quick delivery
25/10/20 by Debbie
They are awful. They make unauthorised charges on your account and when you try to dispute them, say you need to provide images of the package which they have already taken from you!! Completely unreasonable and unfair - do not use them.
25/10/20 by Anony
All worked well. I didnt need to print the label myself
25/10/20 by Customer
Good service was easy to use and showed all options.
25/10/20 by ms wallace
1st parcel picked up and delivered within 24 hours .
Second parcel picked up and lost by DHL somewhere after Edinburgh.
I’m not quite sure what I think of the service to be honest as the site, price and initial service was great .
The second parcel was supposed to be delivered 3 days ago but DHL still looking...
25/10/20 by M Graham
13 days ago I purchased a service ( parcel force world wide ) which pro ported to deliver the package in Australia within 8 days... 13 days later when checking the tracking link the package it is still waiting to be prepared for export when it should have been at it’s destination 4or 5 days ago. So the intermediary Company ( Parcel Monkey ) are happy to take my money in the most efficient way possible but offer a service that doesn’t live up to its promises
24/10/20 by Chris
The customer care service team are very efficient. Service delivery is fast and traceable and affordable.
24/10/20 by Funke Oloidi Makanjuola Olanip
Excellent service really easy to use!!!
24/10/20 by TREVOR HOOK
Not arrived on time
24/10/20 by Badrul Amin
As usual, on the nail. Collected delivered as expected, no problems
24/10/20 by K Hyde
The parcel was picked up on time and delivered to the South of France within the 2 days promised. No items were damaged (some were fragile) so care must have been taken even though it was a heavy box. Cant rate them high enough.
24/10/20 by Marilyn
GREAT PRICE, easy to use.
24/10/20 by KAT SYKES
The drop off was simple. The tracking was easy and informative. The parcel was delivered within a day of forecast, intact. No problem.
24/10/20 by David Vierod
Good service. Shipping prices may be a few pence higher than some rival brokers, but the add on insurance for higher value items is a lot cheaper.
24/10/20 by Paul Carlier
Excellant service will be using again. Quixk and efficient. Well done
24/10/20 by Christine Brown
THANK YOU VERY MUCH! XXX
24/10/20 by Customer LILIA
Exactly as advertised. Offered a service that I did not see on the couriers own website, at a fair price, and the delivery was carried out as scheduled.
24/10/20 by Kate Lang
Happy with the service
24/10/20 by Joan GS
From start to finish of returning my parcel the process couldnt have been easier. Collected parcel during designated time slot & delivered on time for myself to receive a refund from the seller. Highly recommend the service & was reasonably priced as well as the seller quoted a higher price to return the parcel. I can definitely say I will be using this service again.
24/10/20 by Robert Allan
Easy to use, fast, cheap, absolutely did what it said it would do. However box got some really rough handling on the way as metal containers were crushed as were cardboard boxes. However the content inside storage containers was intact. I did not make a complaint, so no idea what the response would have been. I will use again.
24/10/20 by Mrs P Johnston
This is the second time I’ve used this service. It was even more simple than the first due to most information not needing re re-inputting .
The parcel was collected on Monday at my local UK post office and was delivered to the address in Canada on the following Friday.
Well done Parcel Monkey!
24/10/20 by Sue Jones
Very handy service will use again
24/10/20 by Declan Sweeney
Good value, easy to use web site
24/10/20 by Anon
Simple and straightforward service. Reasonably priced and fast delivery.
24/10/20 by Customer
The parcel was returned to me...
24/10/20 by Customer
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