We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,416 reviews.
Fast and efficient. Really please with your service thank you.
16/10/20 by Customer: Adelaide
Ive send a parcel, from UK to Italy, on 5th October 2020. Todays 16th October 2020 and no one, DPD or Parcel Monkey customer service, know where my parcel is. Im waiting for a refund but I have a feeling thats not gonna happen with them! I wont use their services again! Nevermore!!!!
16/10/20 by Leontina Marinela
It was all very straight forward. No problems.
16/10/20 by Sue May
The transaction was completed smoothly. Ordering, being collected and delivered at the times stated would definitely use this company again.
16/10/20 by Richard Wilson Customer
Hi,
The package arrived at destination as fast as we expected, 5 days.
Thanks for all
16/10/20 by Customer
First class service
16/10/20 by David
Easy to use and reliable.
16/10/20 by Customer
Never had a problem with parcel monkey. Great company
16/10/20 by Customer del
Excellent service
16/10/20 by John
The parcel was delivered in under a week from Manchester to Tel Aviv Israel.The price was very competitive.It was a very easy process to do online.
I will certainly be using Par el Monkey again and highly recommend.
15/10/20 by Lesley
Booked to pick up and deliver a package weighing 11kg. Was not only picked up on time, but was delivered a day ahead of schedule. Very impressed. Loads cheaper than any other option I could find.
15/10/20 by Ian Lakin
Great service bit pricey but worth it to get parcel collected from home and delivered to Australia in less than a week. Would definitely use again.
15/10/20 by jill
I can say the first time i trying this site, and I can saying the are really lovely awesome and very very fast the are picking your packs from home and the are delivering directly where you wanted. So Im really happy and Im glad Im joining this site Parcel Monkey. Very nice and the are doing the best. Yes I recommend to everyone and you have trusted on them the are Fast, quickly delivery your packs where u want. Lovely ????????????????????
15/10/20 by Customer
Very bad experience on countless occasions now, parcels been sat on my door step for 4 days with promises every day they will be collected between parcel monkey and Courier they’ve cost me countless sums of money, if that’s how they run there business by letting customers down and false promises well that’s not how I treat mine but on this occasion Your bad management has rolled down hill and effected my customers which I’ve had to compensate fees back. Never ever again will parcel monkey receive another penny from me.
15/10/20 by Andrew Underwood
Great service and cost saving
15/10/20 by Mr Hutchinson
Super handy and straightforward sistem.
15/10/20 by Filipe
Parcel monkey did not disappoint with the service they provided. Very efficient and good time keeping.
15/10/20 by Martha Ann D'Souza
I paid for next day delivery, but parcel got completely lost in your system, & when parcel was found , it was eventually delivered 1 week later, I want a full refund from you , the worry & hassle has been very upsetting for me, the item was sold on eBay, & the person I sold it to was very worried & upset also.
15/10/20 by Carol Handcock
Rate for my parcel was almost 40% of what I would have paid going direct to Parcelforce.
Website for online booking easy and intuitive.
15/10/20 by Andy McCarter
Everything was perfect, l got my parcel without any problem. Thanks a lot.
15/10/20 by Customer
Tracking was useful. Parcel to US took longer than I had expected, but the recipient thought the time difference was OK
15/10/20 by Carole
Great service!
Thank you !
15/10/20 by Customer
Drop off shop difficult to locate due to road works.
Other than that good service thanks.
Prompt delivery Good Price.
15/10/20 by Christopher Wiseman
Everything excellent! Parcel monkey and DPD done an excellent job. Nearly 1 year without see my mum, dad and family, I decided to send a box to Portugal with some small gifts for them. Parcel monkey and DPD helped me a lot, delivering a "bit o mysel" to my parents. My mum cried when received the box. Thank you so much for deliver good emotions to others.
15/10/20 by Maria Pereira
Very competitively priced, good quality couriers, system worked, tracking worked. Couldnt fault it.
15/10/20 by G Wood
Very efficient dispatch from UK
Covid related delay when parcel was in transit to Australia.Hasnt yet arrived at destination but is in nearby city.
15/10/20 by Fizz 47
I sent bicycle rack to a buyer in England. Parcel Monkey offered the best deal for large packages. It went via Parcel Force. I was able to track it all the way. Very impressed with their service. Will definitely use them again. Thank you Parcel Monkey
15/10/20 by A Schofield
I tried to use Parcel2go and got a cheaper option, however the collection box did no work. I went to Parcel Monkey and only got the choice of one carrier, but this was quick and efficient.
15/10/20 by Customer Me Broccoli
I paid and ordered a next day delivery which never happened. the parcel was never picked up. When trying to sort out the issue I was told that there is no guarantee that parcels will be delivered next day even if you pay for it. In the end Parcel Monkey helped me to reschedule but I was offered no compensation for the missed delivery because Parcel Monkey leaned back on their T&Cs rather than thinking about the customer. A simple aploogy and compensation , paying for the delivery would have been sufficient and this review would have had 3 more stars.
15/10/20 by Customer
Really pleased with the service provided by parcel monkey. It was my first experience in posting parcels this way. It was so easy, just filled out the paperwork and it was collected on the day and delivered within the 48hrs. Brilliant !
The only comment I would make is that it would be great to be given a delivery time scale as I had to wait in for my parcels to be delivered. That may have been possible though but I didn’t see any information regarding this.
15/10/20 by CATHERINE CORP
good fast realible
15/10/20 by Customer
Super fast, great value for money!
15/10/20 by Customer
Always efficient and most of the time the packages arrive before the estimated time. Happy with the service!
15/10/20 by N.
Great service as always.
15/10/20 by andrew glew
Amazing service
14/10/20 by Vinay Ranganath Guptha
Parcel delivery was great; price was very competitive would have been 5 stars but had to ring the helpline for the labels due to problem with website, may have been my browser and although resolved quickly and efficiently with a link provided by online chat it was a nuisance hence 4 *
14/10/20 by Ken Foster
Excellent service, punctual pick up and delivery. Competitive rate.
14/10/20 by JULIE MCGEE
very good service and response, cheaper than other couriers
14/10/20 by Emad Abualzulof
Excellent service. Will you again
14/10/20 by M Holliday
This was the first time I have sent a parcel to Australia, I was really pleased with Parcel Monkey UK it took all the uncertainty and possible errors out of the equation.
The comparison of couriers prices, step by step guide with all the documents required and even safe packing of the parcel to ensure the contents arrived in one piece was brilliant.
Can definitely recommend them and i certainly will use them again.
14/10/20 by Liz- Manchester
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