We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Parcel collected precisely when told it would be. Delivered in Spain exactly when it said it would be. This is the second time I have used Parcel Monkey and I cannot fault their service or their price.
26/10/20 by Radders
Good, simple and swift service......
26/10/20 by Kris
Easy booking process, good communication, pick up on time and the delivery 1 day ahead of the schedule. Great service, well deserved top rate. Thank you!
26/10/20 by Tomasz Mach
good service
26/10/20 by Customer saad
EXCELLENT SERVICE
26/10/20 by no name
Brilliant service. Dropped off at shop on Saturday in france delivered lunchtime Tuesday.
26/10/20 by Customer
Package not delivered in time. Extremely bad handling. Was charged 2 times the value of the package in customs just for some chocolates.
26/10/20 by Customer
I find the Parcel Monkey website one of the best, both for ease of use and postage costs. I regularly send Parcels to my son in Canada and always use Parcel Monkey
26/10/20 by Christine
Easy process. Price options/providers supplied. Able to complete required Customs form for international service. I chose Royal Mail global parcel service and was kept informed of progress of journey and delivery.
26/10/20 by Customer
Really happy with the service. The courier collected the parcel on the same day (Monday) and it was delivered to Slovakia on Thursday! Several options to choose from so you can manage your costs. I will use again.
26/10/20 by Katarina
Seems to be better with the updates did ask for the persons phone to where it was being delivered to although they could of phoned or texted them to let them know it was being delivered am pleased they dont seem to be throwing the parcel about and therefore getting delivered in a better state,dont know if customer service has improved as when I have used them previous it was awful lets hope that part gets better but generally speaking a good experience!! Certainly the cheapest way to send parcels abroad well worth the money so thank you
26/10/20 by Rosa
Collected on the specified day and delivered with no issues. Only comment would be to improve the service it would be useful to have a time slot that the parcel would be collected in or at least somewhere to leave a comment directing the courier to a safe place so that the parcel could be left there.
26/10/20 by Customer
Parcel Monkey guided me to a much more cost effective solution for sending a large, heavy package. I will definitely use it again
26/10/20 by John
Nice gentleman picked up my parcel - confirmed I had wrapped correctly.
Good job.
26/10/20 by Elizabeth Freeman
Parcels was picked up and delivered when they said the would couldn’t ask for anymore
26/10/20 by Ian Harrison
I regularly send parcels to my son in America. Post office wanted £65 at the counter . Parcel Monkey got it for £26 and delivered in less than a week .
Excellent service .
26/10/20 by Rory Rollason
I booked a pick-up of a parcel to the U.S. on Thursday and the day after in the afternoon the parcel had safely reached its destination! Great Job!
26/10/20 by Cris
Great Service, and easy to use!
26/10/20 by Robert Scandle
Drop off worked perfectly and saved us some money. Delivery was timely and the package was received in good condition. Being able to track the package helps to keep the mind at ease. Thank you Parcel Monkey.
26/10/20 by David Edwards
Reliable and easy
26/10/20 by Ian
Read the small print regarding additional charges for volume, I didnt and a £30 parcel ended up costing £80 !! My fault for sure but dont get caught by not fully reading T&Cs
26/10/20 by adrian
Parcel got to chile in states time and now with customs
26/10/20 by Customer
I’ve never used a courier collection service before and this parcel was going from the UK to the USA.
I was so worried, but I needn’t have been as it was collected on time and arrived to its destination within 5 days.
Really impressed with the service. Will use again.
26/10/20 by Isabella Plewis
Very convinient and efficient way to send your parcels to your chosen destination. I have had no problems with them for the last three years.
25/10/20 by Amina
100% collect and deliver every time
25/10/20 by Janet C
Excellent service, package picked up when they said and delivered promptly at a competitive price.
25/10/20 by Peter Harvey
Have used various parcel service providers to date and I think Parcel Monkey has the easiest pages to navigate and their prices are usually the cheapest. The only minor negative I had was when printing postage labels, they printed full page A4, I couldnt find a setting to make them smaller. This wasnt an issue on the large items I sent but might be a concern on a small parcel or if youre low on ink?
25/10/20 by E in Albrighton
Picked up my parcel when they said they would. Very easy to arrange online (needs a printer) so pleased with the service and would recommend it to others for a reasonably priced pick up.
25/10/20 by Mrs Anne Armitage
Really easy to compare prices and really easy to pay. Ended up with a great service.
25/10/20 by Andy C
The parcel arrived in Spain before I was expecting (just 4 days) and in perfect condition. Great service. Highly recommend
25/10/20 by Customer
prompt pick up and on time delivery - great value when delivered using parcelforce as insurance is good value and can send upto 30kg!
25/10/20 by Ian D
First time I used the service was very easy to follow and set up. Although the prices vary a lot.
Thank you for the grt service.
Yashmita
25/10/20 by Mrs Patel
Very good. Everything worked as it should have done.
25/10/20 by James B
Excellent value for money and easy to send
25/10/20 by Julia Michell
I sent a parcel from the UK to go abroad and finally after almost a month it has been received by the recipient. I had already paid Parcelmonkey the fees for delivery but was told by the recipient that the courier in their country (Pakistan) was charging over £70 to release the package. There were many messages back and forth over a few weeks between myself and ParcelMonkey as I tried to understand why this was, it turns out these were mostly customs fees that had been charged however the parcel value was only £104.95 so it didnt make sense that the customs fees were so high as they should be based on a percentage fee of the parcel. No matter how much I tried to explain this to Parcelmonkey and backed up with official customs rates evidence, the fees did not change. ParcelMonkey forwarded my messages to the courier but still no change. I understand Parcelmonkey hadn’t charged the customs fees themselves, but they had not explicitly told me when I booked the delivery that there could be customs fees and they also didn’t give me contact details of the onward couriers in the recipients home country when I asked them. I ended up investigating myself, I felt like Jason Bourne trying to track it all down. I know DPD had picked it up and found out Blueex in Pakistan were the couriers from that side, I spoke to both and also spoke to Aramex UK and Aramex Pakistan all of whom were involved, and that’s just the parties I know. However no-one could justify the fees in a satisfactory way, all I was told was that these were the fees and either the parcel would be destroyed or be sent back (meaning more returns fees). I feel like I was held to ransom over it but eventually considering the amount of time and stress it had taken up and trying to think of the initial delivery and cost of filling the parcel (gifts for a relative) as a sunk cost, I sent the money to my relative to pay the courier the customs fees. Overall, at no point did I find Parcelmonkey seeming to fight my corner, all they did was forward on my messages and send short standard replies. They were very quick to answer on the whole, there were often multiple messages between us back and forth each day, and also very polite, but they didn’t actually do much. Next time I send something I will try a different option.
25/10/20 by Saqib Hussain
Always reliable
25/10/20 by customerMrs Belton
Had a very smooth and pleasant experience! Took about a week to ship to address in Bulgaria.. 5* would recommend
25/10/20 by atanas dyakov
Excellent postal service, very pleased parcel arrived on perfect t
ime.
25/10/20 by Joann McShane
Never use Courier . After 6 attempts at dropping parcel off to a 24hr manned site they sent it back to sender . Useless.
25/10/20 by Paul B
Good service and fairly priced
25/10/20 by customer
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