We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,419 reviews.
Fantastic service if theres one business I would recommend and use again its monkey parcle from start to finish, from drop off to delivery, I cant fault in any way thankyou for your price and service keep up the good work.
10/08/20 by Phil
No hassle and was delivered 1 day earlier than estimated
Please what ever you do dont use parcel hero they could even get round to providing a label
10/08/20 by Customer
Have used Parcel Monkey UK a few times and find the information and instructions very simple to follow. They do all the work for you, all you have to do is get your parcel ready to be collected.
10/08/20 by BROWN
Great service
10/08/20 by Customer
Excellent service as always highly recommended this service
10/08/20 by Dave Jackson
3 stars as the item arrived iwith a damaged Screen
10/08/20 by Paul Habgood
PARCEL=CON-MONKEYS Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case DONT BE SCAMMED BY THIS MONKEYS TAKE LEGAL ACTION AND YOUR GET YOUR MONEY INSURANCE CLAIMS ETC BACK OFF THEM PLUS ANY COURT COST FEES THAT YOU ARE OUT OF POCKET WITH GOOGLE THERE LOOPHOLE THEY ARE NOT REGULATED AS A PARCEL COURIER SERVICE BECAUSE THEY ARE NOT REGULATED THEY CANNOT EVEN GO INTO YOUR BANK ACCOUNT AND TAKE ANY FUNDS FOR OVER WEIGHT OVERSIZED PARCELS ETC ETC YOU WILL GET YOUR MONEY BACK ALSO DONT LET THESE SCAMMERS SCAM YOU YOU HAVE MORE RIGHT TO THESE CLOWNS THEN THEY HAVE OVER YOU IF YOU STAND UP TO THEM THEY WILL BACK DOWN AND PAY OUT ALSO REPORT THEM TO ACTION FRAUD ONLINE FOR A CRIME REF NUMBER DONT BE SCAMMED BY THESE MONKEYS TAKE THERE PHONE NUMBER ALSO BELOW parcel Monkey Holdings Ltd Phone: 023 8045 5567 Address: International House George Curl Way, Southampton SO18 2RZ
10/08/20 by SCOTTY
Very cheap and quock
10/08/20 by Customer
Great from collection to delivery on time which given it was the USA, & during these strange times to find parcel collected & delivered within 4 working days, terrific. Would definitely use again...
10/08/20 by Gill Customer
Be very careful before using this company. My parcel arrived and all was well, until later the same day I received an email informing me Parcel Monkey were taking a further £123.19 from my account as my parcel was 34kg heavier than I had stated. This was absolute rubbish. They claimed my parcel was 51kg in total. It would have had to have been filled with bricks to be this heavy. I entered into communication with them and were told basically that I had to pay or prove otherwise. Luckily I was able to gather evidence from the various parties that handled my parcel (Parcel Force, Norsk, Courier). I gave them the evidence...and it all went quiet. Despite having clear evidence demonstrating the exact dimensions of the box, and formal evidence from Parcel Force and Courier, they are still unwilling to provide me with an apology...and a return of my money. I am still waiting. Incidentally, when they sent me the first email they had already taken the money. Apparently by authorising an initial payment a company can then take further payments.
10/08/20 by RMc
Great service, very fast delivery
10/08/20 by ira avezov
pm did not actually another courier it was collected by Courier also pm have not got tel no you can contact them on means they fob off any responsability to Courier in future will go direct to them not impressed
10/08/20 by Customerdorothy macfarlane
Very helpful service
10/08/20 by Veronica Wiltshire
Parcel was collected in time and arrived before expected. Low cost excellent service.
10/08/20 by Jackieni
I had to send a parcel to Latvia. The service was exceptional and the cheapest I found online
10/08/20 by Kay Wilson
Very good service!
10/08/20 by Mark
Very prompt, efficient and easy to set up
10/08/20 by Customer
Great service
10/08/20 by terence
Excellent service and reasonable prices -
10/08/20 by Susan
An excellent company with a very easy website. I sent a large parcel
to Denmark on a Monday and it arrived by Thursday.
As I have experienced previously a very good service and will continue
to use them in the future.
10/08/20 by rose garden
Phenomenal service. Booked to collect in UK at 0600 on a Monday and delivered in the afternoon of the Wednesday in France. It simply doesnt get any better than this
10/08/20 by Miss Baschea
I got an email from parcel monkey saying my parcel was on the way with a tracking number but the parcel was being delivered by Courier. I waited in for two days, the tracking number didnt work so I contacted to ask where the parcel was and how I could track it. I sent a screen shot of the email they sent to me. They asked me what the parcel looked like! Well how do I know that if I dont have the parcel? They then said the parcel was with Courier so I contacted them, they responded pretty quick and said they had no parcels being delivered to me. Got back to Parcel Monkey who said they would contact Courier. Several hours passed I got nothing from them so contacted again, they said it could take up to 24 hours. Two days later I contact again and it takes them until the following morning to get back to me. This time, they asked me for CCTV footage to prove the parcel had been collected because now theyre saying Courier dont have the parcel. I asked them now for who to direct complaints to and point out AGAIN that I am the recipient of the parcel. Whoever was on the other end then closes down and says they cant talk to me and to contact the sender. I ask again for the name and address of who to send complaints to. This was ignored, they responded with a generic answer about not being able to discuss the parcel with me because Im not the sender. I pointed out that they dont need to discuss a parcel with me to give me the name and address of who or where to direct complaints as they have now wasted several days of my time. Information still refused and parcel monkey are no longer responding to any contact I send. Worst experience I had dealing with a courier.
10/08/20 by Nicki Darbyshire
great speedy service
10/08/20 by Customer
It all just works! And at a reasonable cost.
10/08/20 by Charles Kay
very quickly and efficiently
10/08/20 by Customer
brilliant dependable and very competitively priced
09/08/20 by BERNIE BURNS
Driver failed to turn up in the time slot that was given and I called to say they had arrived hours before and could they make the slot they had provided... they wouldn’t call the courier so I had to arrange it all myself directly with them. Would cut out the middle man next time!
09/08/20 by Customer
Very good service
09/08/20 by Ibrahim muhammad
Easy to use website, great options to suit all budgets. Parcel arrived as expected (from UK to mainland Spain). Would definately use again.
09/08/20 by Ms Lab
excellent service, no problems, thanks
09/08/20 by M Thornton
Great service
09/08/20 by Customer
Very easy and great service where you can choose the best option for your parcel
09/08/20 by Customer
I was very pleased with the quality of the service. Very easy to follow process and parcel was delivered in the specified timeframes. Thank you.
09/08/20 by Oana N
Parcel still not arrived
09/08/20 by Sylvia Sharkey
Parcel was due to be picked up for Next Day Delivery on the Wednesday and wasn’t picked up until the following Monday. Customer service non-existent, live chat not working and email replies could not have been more disinterested. Never again. another courier next time ????????
09/08/20 by Paul O
Great options
09/08/20 by David Mills
Competitive pricing, hassle free booking and payment.
Delivered on time.
Will use again.
09/08/20 by Tracy Dono
Easy booking. Parcel collected from where Id left it as I knew I wouldnt be in when the courier said he was coming. Safely delivered to recipient
09/08/20 by Lesley Wells
Excellent service, easy to use website. Alot cheaper than Royal Mail. Will definitely be using again.
09/08/20 by Karen Fenn
Parcel was late. As usual. Nightmare to get anything done.
09/08/20 by Customer
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