We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,677 reviews.
Sent my first parcel with parcel monkey and the front end was perfect. Drop off of the parcel was great then it went to DPD ...no tracking working and it has still not arrived a week later . For the last 3 days it has been "Received, not manifested (overage)" whatever that means. It appears the problem is with DPD but using parcel monkey creates another person in the chain which is not making it better
20/08/20 by Joseph Kelly
Efficient and quick order, drop off & tracking. I needed to send off a parcel quickly the same day, ordered online, the printing labels were sent quickly and I liked using the post office to drop off. Tracking done well. Quick delivery. Excellent price.
To improve: the printing label is too close to the edge of the paper, risking letters and numbers being missed. Please move more in the middle as default. Thanks.
20/08/20 by Happy Customer
Booked to send a parcel. Courier didn’t show up to collect. I reported this and was originally told I could have a refund. I haven’t received my refund and they are now ignoring my messages. I would not recommend and will certainly never use again. When I pay for a service, I expect to get that service or receive a full refund.
20/08/20 by David Price
I often use ParcelForce via ParcelMonkey for ebay sales etc. on larger items. There is a good discount vs using ParcelForce directly and a useful additional insured value included.
20/08/20 by Customer
Couldnt believe this option was available when I saw it - sooO much cheaper than sending a package to Canada with Parcel Monkey than it is through the post office AND meant we got to bypass Canadian postal services which last Summer took 3 weeks to deliver a small letter. We sent a 3kg package, it got picked up from the house while I was at work on the Thursday and was safely delivered at my friends house in Toronto on Monday!!! How is that even possible???? AND during a pandemic. Unbelievable. You are amazing. Thank you. So nice to know this option is available and I dont have to panic every time I send something long haul....waiting for weeks to hear if it ever got there! And great tracking.
20/08/20 by Caley
Your courier Courier never turned up for 3 days to another couriers....despite sending texts next day saying they were collecting next day.....poor service throughout then they charge me an over charge for a parcel I weighed on three different scales that came on at 20.5 kg....will not use them again that for sure....oldest con trick in the book adding charges days and weeks later.
20/08/20 by Russell Fenton
????% SATISFACTION GUARANTEED. Great Customer Service, Courier Booking is easier, User friendly and Affordable. Parcel collected and Delivered as on the stated time frame.
Highly recommended.
20/08/20 by Simfukwe Peter
Next day delivery, goods arrived in perfect condition unlike parcels2go who damaged the goods I transported with them.
20/08/20 by Carol Handcock
Quick pick up but item was supposed to be delivered 3-5 days have not reached destination after 10 days
19/08/20 by Customer
Great service easy to use web site
19/08/20 by Stuart Edge
So easy to use
19/08/20 by Relton
Excellent customer support. Thank you for all your help and advice.
Many thanks.
19/08/20 by Customer
USELESS - AVOID AT ALL COSTS! Three days a parcel has been waiting for collection and Im assured by Parcel Monkey it is booked in with Courier. Guess what - Courier have no record of it. Customer Services woeful and Director Nav Ramiah couldnt be bothered to reply to requests for help - ignorant to say the least. AVOID AVOID AVOID AVOID AVOID AVOID and in case you are in any doubt, I will repeat it, AVOID!
19/08/20 by Mark Willis
Good service and on time delivery
19/08/20 by Customer
EXCELLENT NEST DAY DELIVERY
EXCELLENT PRICE
19/08/20 by mark tisdall
Quick and easy to use and always lots of postal options to choose. I use Parcel monkey loads. Esp to send abroad and they are always a reasonable price
19/08/20 by Heidi Potter - School PTA
Needed to send a parcel to my sister in the US. I am not familiar with the paperwork needed. Parcel Monkey guided me through every step. It was easy to do with clear instructions.
The link to track the parcel was amazing too and what I had sent on a Friday in rural Kent was in Indiana the following Wednesday.
19/08/20 by Denise Boddington
Easy to use and navigate site. Clear instructions on what to do.very quick response and printing labels is so easy. Definitely recommend Parcel Monkey
19/08/20 by Allan
worst service ever, I have used them twice for international deliveries. The First time they sent it to the right person the second package was going to a different country they sent it to the person I shipped to previously. I have made a claim with them which has been ignored for the last 2 months some cowboy operation.
19/08/20 by martin asare
Booked Parcel Force sent a poster to a customer in a document tube, arrived at delivery address damaged clearly had been thrown around
19/08/20 by Chris
Use at your peril! I booked a collection with Courier via Parcel Monkey. Making the booking fine, printing the label fine, Parcel Monkey taking my money also fine. Then to the collection.... Courier refused to collect because the bar code wouldnt scan, apparently it has to start with a "J". They thought that despite the label saying Courier and despite the Courier driver having the collection on his device that the collection should be made by UK Mail and somebody would collect later that day. Of cause the parcel was not collected. So began the nightmare correspondence with Parcel Monkey, firstly try to find a phone number its either very well hidden or they do not accept calls, useful! I was initially informed that they would contact Courier and let me know; when a day went by with no update I contacted Parcel Monkey again to be told that my parcel was delivered and they proceeded to give me a date, time and signature name. Would they believe that I have on CCTV the Courier driver on his phone for 10-minutes with his depot trying to find a way to collect the parcel and leaving it behind the previous day, no they would not. Would they believe that I had the said parcel live on my CCTV sat in my works reception area still awaiting collection, no they would not. They can have my £8.99 if it makes them sleep well at night. Back to the Post Office for me. Terrible, terrible, terrible Company, spend your hard earned money wisely and not with these fraudsters.
19/08/20 by Karen
I picked your service as your marketing info on line said: "New Zealand might be on the other side of the world but when using Courier Parcel UK, it really will be ‘no worries’. With us you get an affordable price on our quick and reliable courier service, delivering your parcel the 11,500 miles it takes to get to the North or South islands of New Zealand in only 4-5 days (on our worldwide air service). " My envelope was picked up on 13 August, but having checked via the tracking link it is not due for delivery until 24 August - please advise why this has taken so long!!
19/08/20 by Avril Baker
Easy and cheaper
19/08/20 by Customer
Great service by Parcel Monkey. The options were well presented, the website easy to use - the process to book my parcel collection very smooth. The tracking link worked well too. I will use Parcel Monkey UK again.
19/08/20 by Emma, Devon
This is an average because I sent 2 parcels and for the first one its excellent but for the other one, its not so good. 2 parcels sent from Yorkshire on 12th Aug to French Alps. First one had regular updates on track and trace and was delivered on 18th so good reliable fast service. For the second parcel, only one update that evening to say it arrived in Cleveland but since then no updates at all over 6 days
19/08/20 by boris
really good, it works, good prices and tracked delivery
19/08/20 by Customer
Did the job at a great price.
19/08/20 by Customer
Collectioned on the day, delivery as stated the very next day.
Easy to use website you make your choice and pay.
Pleased to see they used Paypal.
Good communication via email.
19/08/20 by MRS C A BROWN CAROL
Brilliant service can’t fault it
18/08/20 by Customer
Order place for a 2-3 day delivery on a monday, collection was supposed to be on the tuesday, but wasnt picked up till the wednesday, and wasnt delivered till the following monday
18/08/20 by Sean
The collection was on time, and delivered within days.
Will use again very easy
18/08/20 by Lorraine
Fairly easy to use. Didnt realise that parcel would need to get to pick up point same day, so was a bit of a rush to get to post office before closing. Other service providers allow a day or two. Arrived in USA 6 days after posting.
18/08/20 by Dee M
Exceptional service on delivery to Australia - quoted 6-8 days - delivered on the eighth day in good condition,Marvellous, gauranteed to use again, fully recommend.
Ian, Warks.
18/08/20 by Ian, Leicester
Seamless service as always
18/08/20 by Phil E
Excellent service from Parcelmonkey and the carriers who delivered our parcel internationally
18/08/20 by Florence
Easy transaction, pickup and delivery to timetable
18/08/20 by Max Andrews
Great service
18/08/20 by Customer
Very good price, searched for the best price for sending two large heavy parcels. Sent a link to enable me and the buyer to track the parcels.
18/08/20 by MRS M SILVER
Zak and Megan both provide confused, incompetent, lying and rude customer service. PM8559914 we booked/paid £21.22 for the parcel on 5th August to deliver in Spain. Its 18th Today and the parcel is still in the U.K. Now they are asking us pay again to return the parcel. Zak and Megan unable to explain why they didnt deliver the parcel??? I have got all the screenshots and now we are going to file a chargeback claim with our bank. NEVER EVER GOING TO USE THIS COMPANY
18/08/20 by ULTRA FITNESS
Process was quick and simple. Package picked up and delivered on time.
18/08/20 by Julie
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