We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,419 reviews.
Great reliable service.
09/08/20 by DM
parcel was delivered on time and good condition thank you
09/08/20 by adolfo vedovato
Quick delivery, reasonable price. Cant complain.
09/08/20 by Rick
I love using Parcel Monkey UK. Within two days of collection my parcels are safely delivered to their usual destination (Ireland) whatever their size. If I send to Australia its just a few days longer. Sending gift boxes is so easy & the service is so reliable. From door to door I can track my parcels journey & its always delivered within the timeslot given. The service provided is very good value for money for too & worth every penny for the peace of mind it gives.
09/08/20 by Frequent Customer
Good website, easy to use.
09/08/20 by Helen RIchardson
Great service and delivery updates
09/08/20 by KEVIN THOMAS
Would def use again. Easy to arrange. Pick up was 1 day late otherwise excellent service ????
09/08/20 by purpleronnies3
Clear instructions and pricing. Easy to follow and use. Would definitely use again in the future and recommend to others.
09/08/20 by Christine Ford
Excellent service and communication , delivery driver friendly and helpful. . Would definitely use ago. Recommend
09/08/20 by F.C.
AAA plus delivery very easy
08/08/20 by Syed Zeeshan
Eas y to use very efficient recommened
08/08/20 by john klyen
Brilliant as usual. The parcel was picked up and delivered as promised with no problems or delays. Thank you once again Parcel Monkey.
08/08/20 by Gwen Stone
Easy to book and reasonably priced.
I will definitely use again.
08/08/20 by JULIE SMITH
Efficient, fast and reliable service. Not to mention very comparative in price.
08/08/20 by Barbara Kirwan
A lady driver came to collect the parcel, which had been booked in at 18.5kl.
She expressed surprise at the size and weight ,and asked me to carry it to the van. This I did......
08/08/20 by Mr Melvyn Wallman
Easy to understand and use. Prompt and polite collection.
08/08/20 by Anthony Lorenzo Cliffe
Excellent service can not fault.
08/08/20 by Mr Jermaine Wilkins
Excellent service will definitely use again
08/08/20 by Customer
Very efficient process from pick up to delivery absolutely not complaints
Loved being able to track my parcel from the comfort of my sofa
08/08/20 by Martin Galton
Excellent service
08/08/20 by Lisa Foster
I am giving PM one star because they managed to another courier and take my money. That’s all. After one month my parcel has been returned to me. They used Courier to ship some baby clothes for my grandson to the Caribbean. Despite many false hopes, wrong tracking codes for Courier, nonsense about delivery areas in Nevis Island and much more it turns out my package never left the UK. I sent an another package and it arrived in 10 days! I could blame Courier and do but the real bug bear is the appalling communication between the parcel monkey people and me. They never answered my questions and if they did the answer was tangential to any issue I raised. It was absolutely horrendous and they don’t seem to give a dam to boot. Never never would I use them again.
08/08/20 by Barbara Harbinson
Great website, easy and intuitive, all worked out perfectly.
08/08/20 by Stuart
Very good price and service as always.
08/08/20 by Simon
Great service, parcel was there next day and kept up to date with delivery
08/08/20 by Customer
I use Parcel Monkey regularly and always good service and low prices
08/08/20 by David Cole
My box has not been delivered. Where is it?!
08/08/20 by Sarah Morris
100%the best service, very satisfied. I use it for business and personal too, clear, easy and always deliver.
08/08/20 by JCrossCustomer
Courier still havent picked up my parcel and im finding it impossible to contact them to get it sorted! I originaly got the buildings number wrong on the address i gave but i now know the correct number but cannot get to speak to anyone at Courier to convey this info!
08/08/20 by julian flint
Great company. I have used a few times and always found it quick and easy.
07/08/20 by Tracy Fountain
Excellent service as always from start to finish
07/08/20 by Stephanie Williams
My parcel seems delivered to a person I am not sure who. Parcel Monkey uses Parcel Force to deliver international items and the customer support is terrible.
07/08/20 by Evren Tokcelik
Spot on...
Does what it says on the tin...found a good price for a service that was cheaper than going straight to the delivery company directly.
07/08/20 by PAUL
Excellent service Easy to use and worked perfectly.
07/08/20 by JANE CLUE
On over four occasions they failed to collect parcel, rebooked over 6 times, also didnt rebook the following day but twice on the following day after that. This was over a period of more than two weeks! so in the end i cancelled service and then they have the nerve to only offer me a partial refund. Will not speak with me on the phone only via emails! totally disgusted, this resulted with me losing a sale on the item to be delivered and a customer!!!!!!
07/08/20 by georgia dunstall
Always excellent service. Top notch.
07/08/20 by Ziza
Id give zero if I could, arranged a courier with them, item was 10 days late and arrived damaged, they take days and days to respond to messages (theres no telephone number to actually speak to someone) . Do not use. Use another courier instead, I know I will from now on
07/08/20 by OLIVER HOPKINS
Very very good - so easy to arrange. Will not hesitate to use again.
07/08/20 by RC
Parcel Monkey operates inside a… Parcel Monkey operates inside a… Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case DONT BE SCAMMED BY THIS MONKEYS TAKE LEGAL ACTION AND YOUR GET YOUR MONEY INSURANCE CLAIMS ETC BACK OFF THEM PLUS ANY COURT COST FEES THAT YOU ARE OUT OF POCKET WITH GOOGLE THERE LOOPHOLE THEY ARE NOT REGULATED AS A PARCEL COURIER SERVICE BECAUSE THEY ARE NOT REGULATED THEY CANNOT EVEN GO INTO YOUR BANK ACCOUNT AND TAKE ANY FUNDS FOR OVER WEIGHT OVERSIZED PARCELS ETC ETC YOU WILL GET YOUR MONEY BACK ALSO DONT LET THESE SCAMMERS SCAM YOU YOU HAVE MORE RIGHT TO THESE CLOWNS THEN THEY HAVE OVER YOU IF YOU STAND UP TO THEM THEY WILL BACK DOWN AND PAY OUT ALSO REPORT THEM TO ACTION FRAUD ONLINE FOR A CRIME REF NUMBER DONT BE SCAMMED BY THESE MONKEYS TAKE THERE PHONE NUMBER ALSO BELOW parcel Monkey Holdings Ltd Phone: 023 8045 5567 Address: International House George Curl Way, Southampton SO18 2RZ
07/08/20 by SCOTTY
The service I paid for has not been provided. I paid for an international courier. When I booked it, it said my parcel would get to the destination within 5 to 7 days. It was collected without a problem and tracked up to Heathrow. This is where it has stopped and where it remains, 8 days after collection. When contacting customer services, I was told the same thing over and over again, that the courier are experiencing delays due to covid19. My questions were not listened to properly. The customer service was useless, unable to tell me where my parcel is and said they cannot tell me when it will be delivered. when I explained that I have paid for a service that has not been provided they ignored me and they kept telling me to keep an eye on the tracker and they even told me I have to be understanding of the situation. If there are such big delays, why was I not informed of this when booking the courier and why have they let me pay for a priority service that they are not able to provide? I am NOT happy.
07/08/20 by Customer
Parcel monkey offer next day pick with DPD when I paid last night around 8pm it transpired it was Monday. This meant I had to go back to client and explain. Not a very good service. 2 times in a row double charge and then straight after ‘explaining to client’, I do not know whether there’s going be a fourth time.
07/08/20 by Mr Anthony Dryland
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
