We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,420 reviews.
The last 2 times i have sent packages to my daughter in Narbonne they have been shunted between hubs on the outskirts of Paris. Why they went to Paris i dont know as as there were 2 options - Paris or France other. Parcel still not received. I have always had good service from Parcel Monkey until these 2 occasions
29/07/20 by Customer Geoff
Easy to use and excellent service picked up and delivered on time
29/07/20 by alan drew
Yet again brilliant service...picked up in Newcastle upon Tyne on Thursday lunchtime and in Rome by Wednesday before 12.00..no complaints...
29/07/20 by Dorothy Cobb
very pleased with prompt usa delivery
29/07/20 by mark lawson
Parcel collected and arrived as described.
29/07/20 by Customer
Good value, timely service. As expected communication at the Greek end was lacking but parcel had safely arrived at local office when we went to check its whereabouts. Would use again.
29/07/20 by M Wray
Great service. Fast, efficient. Collected & delivered as promised.
29/07/20 by Catherine
Whole thing was easy and remarkably cheap. 5 stars!
29/07/20 by lorenzo
AVOID AVOID AVOID. Courier collected the item on the 16/06/2020. They failed to deliver. they have a POD dated the 24/06/2020 with the collection address as the postcode for the POD with a signature and name that isnt connected to either address. Customer service is absolutely abysmal with just messages that they are waiting for a courier response. Or of the POD that isnt valid. Its now the 29/07/2020 and no offer of support not even the refund of the delivery charge. Basically they have charged £70 to collect an item then claim to have delivered back to the collection address. We have been left with no item and no delivery.
29/07/20 by Abs
i use the parcelforce 48 service its easy to complete and print off label.
29/07/20 by Mr. Nicholas Cocco
goog service
29/07/20 by Pankaj Derodra
Used Parcel Monkey a few times now. Was very dubious about sending parcels by courier, didn’t know which courier to choose. Parcel Monkey helped enormously by showing me all my options without me having to look everywhere. Pleased with the price and reliability of the service (confirmation of booking, receipt of labels, ability to check up on the whereabouts of the parcel).
29/07/20 by Customer
Excellent. Cheap and efficient
29/07/20 by Susan
Had no receipt or notification to confirm my parcel had been collected
29/07/20 by Customer J Rayner
okay so not really sure why parcel monkey want a review as they didnt really do a lot, okay they gave me an option to pick which carrier I wanted to used based mainly on cost, but at the end of the day nothing else, DHL text the pick time the next and they picked up with in the stated time range, I had to call myself to find out if the item had been delivered, so yes great work Parcel Monkey, hope my review reflects your expectations on all your hard work.
29/07/20 by Customer
I booked my parcel and the reason I have give 2 stars are because I paid for my parcel to be picked up from house. I had a web chat with an advisor and Iw as assured that my parcel will be picked up from my house. Eventually no one picked up to another courier and I was told that Parcel Monkey advisor had make a mistake and the parcel needs to be dropped to a local collection centre.
29/07/20 by Customer
Overall once again all good.
The tracking seemed to go a little odd this time where it seemed to be in no mans land, but not sure if that was Parcel Monkey or DHL.
But it is an easy platform to use and the package arrived when expected.
29/07/20 by Bryan Adamson
Succeeded where Myhermes failed!
Top job!
28/07/20 by Customer
Amazing service all together
28/07/20 by Mr Justin Clark
41 parcels to 41 different addresses,. Really good and easy to use!
28/07/20 by Customer- KD
Top service once again
48hr delivery ????
28/07/20 by John Risbridger
Parcel monkey great easy way to book parcel pick up & delivery used several times, yet some of the couriers do not work in Ireland at weekends so took longer for delivery than anticipated, even though kept updated, the delays not made clear when initially booking by relevant companies.
28/07/20 by customer
Very good service
28/07/20 by Customer
No comments no comments
28/07/20 by Leon Thomas
Appalling. Rubbish. Got emails confirming parcel collection. Waited all day. No collection. DX said that Parcel Monkey have never sent them the job. Appalling service.
28/07/20 by Ian H
Parcel Monkey fulfilled a service that I was finding it difficult to arrange, at a competitive price delivering on the specified date
28/07/20 by Valuation100
1ST TIME USED WILL DEFO USE AGAIN HASSLE FREE SERVICE AND PICKED UP AND DELIVERED ON TIME
THANKS AGAIN
ALSO IF YOU WANT A CHEAP COURIER SERVICE THIS IS BEST WEBSITE AROUND
28/07/20 by SCOTTY
Top Job . Very please with results.
28/07/20 by Cleve McCollinCustomer
Perfect service ! I use next time again !
28/07/20 by Zoltan
Only fault I can find is the service is a bit pricey.
28/07/20 by Nick
I have used this service a couple of times now and I have not had any issues. Friendly drivers and the prices are excellent. Overall, excellent service.
28/07/20 by Jade L
Very pleased with the service would not hesitate to use again
28/07/20 by Dee
Fsst and reliable service
28/07/20 by Customer
great service , easy website , recommended
28/07/20 by neville fisher
Great service. Good prices. Streamlined process.
28/07/20 by Terence Hayes
Excellent service, cheap prices, fast delivery, easy to book
What more do you want
28/07/20 by Customer
Straightforward process for orders. Excellent service every time.
28/07/20 by Haldon Books
Excellent every single time. I don’t use any other service now.
28/07/20 by Customer
Perfect as always Thankyou
27/07/20 by Customer
Quick, efficient service and helpful driver, thankyou
27/07/20 by Ian
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