We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,679 reviews.
Phenomenal service. Booked to collect in UK at 0600 on a Monday and delivered in the afternoon of the Wednesday in France. It simply doesnt get any better than this
10/08/20 by Miss Baschea
I got an email from parcel monkey saying my parcel was on the way with a tracking number but the parcel was being delivered by Courier. I waited in for two days, the tracking number didnt work so I contacted to ask where the parcel was and how I could track it. I sent a screen shot of the email they sent to me. They asked me what the parcel looked like! Well how do I know that if I dont have the parcel? They then said the parcel was with Courier so I contacted them, they responded pretty quick and said they had no parcels being delivered to me. Got back to Parcel Monkey who said they would contact Courier. Several hours passed I got nothing from them so contacted again, they said it could take up to 24 hours. Two days later I contact again and it takes them until the following morning to get back to me. This time, they asked me for CCTV footage to prove the parcel had been collected because now theyre saying Courier dont have the parcel. I asked them now for who to direct complaints to and point out AGAIN that I am the recipient of the parcel. Whoever was on the other end then closes down and says they cant talk to me and to contact the sender. I ask again for the name and address of who to send complaints to. This was ignored, they responded with a generic answer about not being able to discuss the parcel with me because Im not the sender. I pointed out that they dont need to discuss a parcel with me to give me the name and address of who or where to direct complaints as they have now wasted several days of my time. Information still refused and parcel monkey are no longer responding to any contact I send. Worst experience I had dealing with a courier.
10/08/20 by Nicki Darbyshire
great speedy service
10/08/20 by Customer
It all just works! And at a reasonable cost.
10/08/20 by Charles Kay
very quickly and efficiently
10/08/20 by Customer
brilliant dependable and very competitively priced
09/08/20 by BERNIE BURNS
Driver failed to turn up in the time slot that was given and I called to say they had arrived hours before and could they make the slot they had provided... they wouldn’t call the courier so I had to arrange it all myself directly with them. Would cut out the middle man next time!
09/08/20 by Customer
Very good service
09/08/20 by Ibrahim muhammad
Easy to use website, great options to suit all budgets. Parcel arrived as expected (from UK to mainland Spain). Would definately use again.
09/08/20 by Ms Lab
excellent service, no problems, thanks
09/08/20 by M Thornton
Great service
09/08/20 by Customer
Very easy and great service where you can choose the best option for your parcel
09/08/20 by Customer
I was very pleased with the quality of the service. Very easy to follow process and parcel was delivered in the specified timeframes. Thank you.
09/08/20 by Oana N
Parcel still not arrived
09/08/20 by Sylvia Sharkey
Parcel was due to be picked up for Next Day Delivery on the Wednesday and wasn’t picked up until the following Monday. Customer service non-existent, live chat not working and email replies could not have been more disinterested. Never again. another courier next time ????????
09/08/20 by Paul O
Great options
09/08/20 by David Mills
Competitive pricing, hassle free booking and payment.
Delivered on time.
Will use again.
09/08/20 by Tracy Dono
Easy booking. Parcel collected from where Id left it as I knew I wouldnt be in when the courier said he was coming. Safely delivered to recipient
09/08/20 by Lesley Wells
Excellent service, easy to use website. Alot cheaper than Royal Mail. Will definitely be using again.
09/08/20 by Karen Fenn
Parcel was late. As usual. Nightmare to get anything done.
09/08/20 by Customer
Great reliable service.
09/08/20 by DM
parcel was delivered on time and good condition thank you
09/08/20 by adolfo vedovato
Quick delivery, reasonable price. Cant complain.
09/08/20 by Rick
I love using Parcel Monkey UK. Within two days of collection my parcels are safely delivered to their usual destination (Ireland) whatever their size. If I send to Australia its just a few days longer. Sending gift boxes is so easy & the service is so reliable. From door to door I can track my parcels journey & its always delivered within the timeslot given. The service provided is very good value for money for too & worth every penny for the peace of mind it gives.
09/08/20 by Frequent Customer
Good website, easy to use.
09/08/20 by Helen RIchardson
Great service and delivery updates
09/08/20 by KEVIN THOMAS
Would def use again. Easy to arrange. Pick up was 1 day late otherwise excellent service ????
09/08/20 by purpleronnies3
Clear instructions and pricing. Easy to follow and use. Would definitely use again in the future and recommend to others.
09/08/20 by Christine Ford
Excellent service and communication , delivery driver friendly and helpful. . Would definitely use ago. Recommend
09/08/20 by F.C.
AAA plus delivery very easy
08/08/20 by Syed Zeeshan
Eas y to use very efficient recommened
08/08/20 by john klyen
Brilliant as usual. The parcel was picked up and delivered as promised with no problems or delays. Thank you once again Parcel Monkey.
08/08/20 by Gwen Stone
Easy to book and reasonably priced.
I will definitely use again.
08/08/20 by JULIE SMITH
Efficient, fast and reliable service. Not to mention very comparative in price.
08/08/20 by Barbara Kirwan
A lady driver came to collect the parcel, which had been booked in at 18.5kl.
She expressed surprise at the size and weight ,and asked me to carry it to the van. This I did......
08/08/20 by Mr Melvyn Wallman
Easy to understand and use. Prompt and polite collection.
08/08/20 by Anthony Lorenzo Cliffe
Excellent service can not fault.
08/08/20 by Mr Jermaine Wilkins
Excellent service will definitely use again
08/08/20 by Customer
Very efficient process from pick up to delivery absolutely not complaints
Loved being able to track my parcel from the comfort of my sofa
08/08/20 by Martin Galton
Excellent service
08/08/20 by Lisa Foster
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