We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,420 reviews.
Good service
02/08/20 by a chopra
Im using parcel monkey ???? more than 7 years. Always good for me. Well done ????
02/08/20 by Milly
Easy to arrange collection on web site, parcel collected and delivered on time.
02/08/20 by DPD
Great fast service
02/08/20 by Customer
Excellent and valued service
02/08/20 by Valued Customer
Excellent service
02/08/20 by clare didcock
Collection for a next day delivery was missed, courier emailed to say we were not in. We were and as we were working we got the email immediately. Contacting Courier is not possible other than an automated system which only tells you when your parcel is expected. No phone option to call Parcel Monkey so it is an online chat. I explained that the courier had not been to our property and that the driver needed calling. Parcel Monkey forwarded on the same information Courier had already emailed over to me saying we were not in. Unfortunately too much time passed and the driver was no longer in the area. Never received any follow up on what actually happened to the collection other than a request to complete this survey. Seems in todays modern tech filled world some companies are unwilling to engage with customers and incapable of dealing with problems efficiently.
02/08/20 by Customer
Promised send parcel for 4-6 days Already 10. Still on the way ????????????
02/08/20 by Olga Purtova
Very happy with the service I received
02/08/20 by Timothy Swift
The survice was simple to use, quick and very efficient. Highly recommend
01/08/20 by Jeannette Trevethyen
Always a really good service for choice & price. The result obviously depends on the pick up and delivery service you choose.
01/08/20 by Customer
I sent a parcel via a drop off on Saturday at the post office collected on Monday and was delivered Thursday afternoon in Fethiye Turkey. I have never known a delivery that quick. 7 days yes and we thought that was good.
01/08/20 by Customer Martin Ledbury
Everything went smoothly, good communication, they found a good price, the parcel was picked up on time and delivered on time, the package arrived safely.
01/08/20 by Charity trustee
Easy and painless
01/08/20 by Customer
I would have given 5 stars if the tracking had been constant throughout the journey but only tracked up to the UK BORDER.
I had no idea where the parcel was until it was delivered.
01/08/20 by Ray Ebbs
What I eventually booked was good in the end but it was frustrating that the service I initially selected only notified as not available after I had entered all my pick up and delivery address data along with package information and then it was all erased. Website should preserve data if selected service not available.
01/08/20 by Gary Homes
Great service
01/08/20 by Junius
im still awaiting refund from these monkeys as there courier never collected last thursday after waiting in all day and promised it would be collected best part is 7 days on and no refund at all from these monkeys so i dont reckon i will get it best part is i see loads of reviews where they go into customers bank account and take money from there account think ill stick with HERMES ow after all sent hundreds with them and never had any hassle i send 2 parcels with these monkeys and get a load of hassle and no refund you should be called parcel- con- monkeys
01/08/20 by SCOTTY
A very satisfactory service.
01/08/20 by Damian Maye
Tracked every inch of the way, great service, will definitely use again
01/08/20 by Kevin
My Parcel is missing and I keep getting fobbed off with the same replies from parcel monkey. This has resulted in me having to refund my customer £200 and my item is missing. This is something I sold to raise funds to help make ends meet as I lost my job due to the Corona Virus. Very upset customer!
01/08/20 by John Clayton
Excellent service, thank you.
01/08/20 by Customer
Excellent automations and communication. Best price I could find also.
01/08/20 by Graeme
I had a large relatively heavy package to send, Parcel Monkey came up with a range of cost options and prices to choose from, the site was easy to use and payments easy to make, confirmation was clear and overall the service was excellent. Be sure to be accurate with size or weight (or over egg it) as oversize/ over weight parcels carry a heavy extra. That said I would highly recommend using them.
01/08/20 by Simon Tonkin
Sent a parcel weighing 4.5kg, got charged for 72kg?? They took extra money without authorisation, emailed them, no reply, avoid!!
01/08/20 by Darren Huxley
Excellent service. Easy to use website. Parcel arrived at destination on time.
01/08/20 by Paresh
Package delivered from UK to Portugal within the time stated. Prompt response when support requested. Will use again!
31/07/20 by MJRG
Speedy efficient and hassle free
31/07/20 by Simon
Super fast delivery! My parcels arrived within two days at the destination.
31/07/20 by Customer
Easy service and never failed!
31/07/20 by Nelson Tiago
Having used this firm before I had a mirror to return. I found their website very clear and easy to use. I would certainly recommend them .
31/07/20 by MrsA Hattt
Went to post office told delivery would be £66 66 refused to pay went home found parcel monkey same parcel £14 delivered in 3 days! Hardly brain surgery!
31/07/20 by chrissie
Straight forward when ordering howwver then it wasnt so good. Communicated when collected but heard nothing there after.
31/07/20 by Charlotte Wright
PM8472688 DX Freight Next Day Horrible experience! AVOID at all costs! I have sent an expensive item (480£) that I insured for the whole amount, through them and not only that it took longer to arrive, but the product arrived damaged, upside down and part of the box was missing. The item was very well packed and secured, also the driver that collected confirmed that the box was adequately sealed and secured. After I found out that the product arrived damaged I opened a claim that is now taking longer than 2 weeks to get sorted. The first time they decided to refund only 250£ of the total 480£ punds that I insured and after they took responsibility for the fact that the product arrived damaged, I replied and tried to explain that I need the whole amount to be refunded they said that is my fault and that the package was not well packed and they say my claim is rejected. I will proceed and go to the small claims court and hopefully I will get my money back and also the delivery fee, because obviously the delivery was a joke. DO NOT WASTE YOUR TIME WITH THEM!
31/07/20 by Ana Maria Bălțățeanu
Yes all good, would have helped if they had told me the cut off time at the post office, but anyway, it went Monday, arrived Tuesday
31/07/20 by AW
I have been using this platform for years, I feel very comfortable, five star points
31/07/20 by Babbo Natale
Quick & easy to use.
Good choice of businesses to use.
Will use them again.
31/07/20 by Mrs Hall
Too expensive
31/07/20 by Customer
AWFUL. My item was broken in transit but apparently their insurance doesnt cover reimbursement of the postage costs, just the damaged item. Not in the t & c but they wont respond to emails or messages about it. So awful in every way.
31/07/20 by Catherine Waite
It was straightforward to use the website with clear instructions. The service was good and parcel was picked up on the agreed day. I would use this service again.
31/07/20 by Mrs S
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