We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,679 reviews.
Parcel arrived in good time.
13/08/20 by jay
Followed the instructions on the parcel monkey web-site, entered all the details, made the payment, printed the labels for the parcel from the web-site, everything worked, no issues. Took my parcel to the post office, they scanned/verified the labels I had printed and attached to the parcel, nothing more to do, again no problems, all good.
13/08/20 by Franksta
Excellent from start to finish when ordering. Choose parcelforce Which picked parcel up at 9.15. Man came with label to go on parcel. I upgraded by couple of pound to get parcel del next day before 12.00. Parcel was delivered 10.15 fantastic service. Well done parcel monkey and parcelforce
13/08/20 by sue
The first time I have used Parcel Monkey. Very professional, easy to follow instructions on what to do!
Parcel arrived safely at destination. Plus I was able to track exact time it was delivered.
13/08/20 by Janet Cogan
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12/08/20 by URIC
Couldn’t be more pleased with the service. Parcel delivered to France very quickly.
12/08/20 by Susan
Gave good choices so that I could make a decision about who to use. The paperwork was simple and the address label easy to print out.
All possible questions about contents and insurance were covered.
My parcel was picked up at the time declared by a very pleasant courier.
It was easy to track and was delivered in excellent condition to Portugal in 5 days. I have used this service before; its excellent value for money and I would recommend it to anyone.
12/08/20 by Catherine Hunt
Excellent experience very simple to use and great service
12/08/20 by Mark Ax
Excellent, fast deliver!
12/08/20 by Customer
Super safe way to buy something and get it picked up and delivered to your address.
Was so simple to follow instruction and reasonably priced for great service.
Will definitely use them again.
Thank you,cheers.
12/08/20 by Adam
Excellent service again by parcel monkey. this is 3rd time i used for international parcel. if you read the rules and guide lines given by parcel monkey, then sending parcel is very easy.
Thank you Parcel monkey for sending parcel from UK to Sweden during this pandemic.
12/08/20 by Punit
PARCEL=CON-MONKEYS PARCEL=CON-MONKEYS Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case DONT BE SCAMMED BY THIS MONKEYS TAKE LEGAL ACTION AND YOUR GET YOUR MONEY INSURANCE CLAIMS ETC BACK OFF THEM PLUS ANY COURT COST FEES THAT YOU ARE OUT OF POCKET WITH GOOGLE THERE LOOPHOLE THEY ARE NOT REGULATED AS A PARCEL COURIER SERVICE BECAUSE THEY ARE NOT REGULATED THEY CANNOT EVEN GO INTO YOUR BANK ACCOUNT AND TAKE ANY FUNDS FOR OVER WEIGHT OVERSIZED PARCELS ETC ETC YOU WILL GET YOUR MONEY BACK ALSO DONT LET THESE SCAMMERS SCAM YOU YOU HAVE MORE RIGHT TO THESE CLOWNS THEN THEY HAVE OVER YOU IF YOU STAND UP TO THEM THEY WILL BACK DOWN AND PAY OUT ALSO REPORT THEM TO ACTION FRAUD ONLINE FOR A CRIME REF NUMBER DONT BE SCAMMED BY THESE MONKEYS TAKE THERE PHONE NUMBER ALSO BELOW parcel Monkey Holdings Ltd Phone: 023 8045 5567 Address: International House George Curl Way, Southampton SO18 2RZ
12/08/20 by SCOTTY
I dropped my large parcel off and the it was delivered in a couple of days.good service no problems.
12/08/20 by Chris
This is the second parcel we have sent overseas to our daughter and it is so easy, and arrives just when they say. Great service.
12/08/20 by Customer Jeannette
Good first time experience using ParcelMonkey. Easy booking process, straightforward and goods were delivered on time.
12/08/20 by Customer
Parcel Monkey is the best website if youre sending parcels regularly, domestically and internationally. If you want your item to get it to its destination on time, then in my opinion there is no better website to use.
12/08/20 by Miklos Toth
Booking a collection on line was fairly straightforward.
The parcel was picked up and assume the parcel was delivered correctly.
12/08/20 by Mike in Cornwall
The website is user friendly, all information was clear and left no room for any potential questions, the price was reasonable also and delivery was in time, considering the current situation. Very pleased, will use this service again. Thank you
12/08/20 by Customer
fast service
12/08/20 by Customer
Once again Parcel Monkey UK was efficient and cost-effective!
12/08/20 by Colin Loney
Price was so much cheaper than booking directly with the delivery company. Driver arrived early morning to collect my parcel and just after four days it arrived safe in Italy! Will use again for the next parcel.
12/08/20 by Chiara
I have still not received my parcel
12/08/20 by Deborah
All was fine until I received another/additional bill stating the parcel sent was more than twice its actual weight ( which it was not!). This meant more time sending emails etc. On the plus side this was followed by an apology and promise of a refund of the excess charge.
12/08/20 by Michael Ornellas
Fast efficient service
12/08/20 by Customer
Excellent service as always. Thank you
12/08/20 by M.A..
Easy to price parcel up and quick to arrange courier delivery
12/08/20 by DANIELLE KELLY
I was satisfied with the service. Thank you.
12/08/20 by Robert
This is the second time Ive used Parcel Monkey and will definitely do so again.
I needed to send a large heavyish box out to Germany. I sent it on a Friday and it arrived Tuesday morning at a cost of less than £15. The equivalent price using Royal Mail website would have been £60.
12/08/20 by Anna
Everything was right.
Thank you!
12/08/20 by Agnes
First class service
12/08/20 by terry shaw
Was able to post at a royal mail office without any issues. 10/10!!!
11/08/20 by Customer
Picked up from home. Package insured and delivered safely
11/08/20 by David
Parcel Force through ParcelMonkey picked up and delivered on time with no misshaps. Saved a few bob aswell.
11/08/20 by Customer
Excellent service, very well organised
11/08/20 by Customer
great price no problems
11/08/20 by Customer
Very quick delivery as always.
11/08/20 by Customer
Everything went well and the website was easy to navigate
11/08/20 by Judith Shore
Parcel Monkey were good when looking for a carrier for what I needed. When the driver from the chosen carrier arrived to pick up the parcel I asked him if he would check that I’d done everything correctly, he was helpful and friendly. Parcel arrived at the destination on the day given. They both deserve 5 stars.
11/08/20 by P Neville
Excellent service 3 days to Spain, will never use anyone else
11/08/20 by Gary Huckerby
Never a problem, use them all the time
11/08/20 by GH
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