We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,420 reviews.
It hasn’t arrived yet and it should have done
31/07/20 by Customer
Fantastic service, two days to send a parcel to France. Would highly recommend
31/07/20 by Simon
Excellent service. Step by step instructions on what documents to complete and include with your package. Package was picked up without any hassle.
31/07/20 by M2
Excellent service, parcel arrived in South France faster than a 1st Class post letter went 12 miles in UK!
31/07/20 by Brian
Great service as usual. ????
31/07/20 by Customer
Easy to use and gave me a selection of options. Label was easy to print out so no mistakes
31/07/20 by Beverley Peasley
Good service from parcel monkey.
Do you insure sent refurbished coffee machines?
Never really know if its on the uninsurable items list. Im sure it would be if you need to make a claim!
31/07/20 by Ratty
Very reliable service to use. Thank you
31/07/20 by Sheena chambers.
Brilliant - as usual. Package booked Sunday, collected Monday afternoon, arrived Ocoee, Florida Thursday lunchtime. It doesnt get any better than this. Well done Parcel Monkey!!! 5*
30/07/20 by Mahoney
Highly rate this service.
30/07/20 by Neil Walshaw
Great service(parcel arrived in Germany in 2 days!) at reasonable prices. Thank you!
30/07/20 by Adina
Berlin in 2 working days, what else needs saying.
30/07/20 by Tonysuec
The instructions were clear.
The printing was easy.
The parcel was collected from my home on time.
The parcel arrived in Malaysia after 10 days which is acceptable for Malaysia during the pandemic.
30/07/20 by Mrs Sullivan
Excellent service once again!!
30/07/20 by Lesley
Good service :)
30/07/20 by Customer
Awesome experience and the item was delivered as stated. I cant say anymore as its the first time I have used them but I will see if they keep the same level of service next time. So far so good.
30/07/20 by Nasir Abukar
Everything as it should be carefully handled quickly and efficiently reasonable cost goods arrived safely
30/07/20 by David Burns
DONT USE THIS MONKEYS **** SERVICE 2ND TIME USED AND NEVER AGAIN WAITED IN ALL DAY AS HAD A TXT OFF Courier AND STILL NEVER TURNED UP NOW CANT GET REFUND AS PAID ON CARD NO LIVE HELP ALSO THERE NAMES MONKEYS SAYS IT ALL
30/07/20 by SCOTTY
Great price and very quick delivery! Very happy customer.
30/07/20 by NicolaB
Disappointed the price displayed was not the price paid. Additional charges applied. Other than that, the service was fine.
30/07/20 by R Greer
I dropped my parcel at the post office on a Thursday afternoon and it arrived at it’s destination USA the following Tuesday morning. Excellent service.
30/07/20 by Anita
Easy to use service at a good price.
I ended up choosing Parcelforce from the list of options and just dropped the parcel off at my local Post Office. There were collection options available, but it was convenient for me to drop it off. The cost seemed much lower than paying at the post office, which I normally do. All in all, very easy to book and pay and parcel was delivered to Germany 2 days later. Perfect.
30/07/20 by Alan Spence
All good with parcel monkey , but would never use DHL as i paid for next day delivery but was not picked up until three days later, woefully bad.
30/07/20 by Customer
No hassle process, happy with everything.
30/07/20 by Customer
I would not recommend the service. If you insure your parcel they will not honor the insurance and will simply not respond to you. On another occasion the carrier simply did not turn up to pick up the parcel. There are lots of other companies, whose service is way better, dont go for cheap, its not worth it. I lost money with them. Twice.
30/07/20 by Mrs Olga Whiting
Excellent service throughout, once again.
30/07/20 by Customer
Great service, excellent value for money.
30/07/20 by THORNS
Have to be honest was fairly secpitale that it would be the the same service but it was quite amazing will use agian
30/07/20 by R FENWICK
We always use parcel monkey for our business. Reliable and very competitive price..
30/07/20 by Mac J
First time using Parcel Monkey to compare after extortionate quote from Royal Mail to ship internationally. Easy process for the customer. Would recommend.
30/07/20 by MR DAVID JONES
Excellent service at a good price!
30/07/20 by Customer
Quick and efficient
30/07/20 by Customer
UK to Cambodia mid cov19
7 days and delivered safe to destination. Great service.
30/07/20 by Customer
Delivered fast and cheaper than the main supplier. Would use again.
29/07/20 by Customer
Fantastic service, can not fault them.
29/07/20 by Customer
I used ParcelForce delivery via ParcelMonkey. For some reason I do not pretend to understand, it was half the price of going directly to ParcelForce. So that was good. Next, they collected, which was a bonus as the thing was heavy. Thirdly, they did not tear the box apart or lose it for a week like another provider called U*S did recently but they objected to my mentioning that fact here on TrustPilot. Sometimes the truth hurts. Lastly the parcel was delivered even sooner than ParcelForce promised. So all round excellent service which I will definitely use again.
29/07/20 by Customer
This takes the stress out of waiting in line at the post office. Quick , efficient and really easy to use. Highly recommend.
29/07/20 by Jo Storie Knits ( customer)
Great service and quick!
29/07/20 by Anna
Brilliant to use always use parcel monkey rely on them to get my parcel to where it as to go.????????
29/07/20 by Customer
Very pleased with the service.
29/07/20 by D Cook
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