We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,679 reviews.
I am giving PM one star because they managed to another courier and take my money. That’s all. After one month my parcel has been returned to me. They used Courier to ship some baby clothes for my grandson to the Caribbean. Despite many false hopes, wrong tracking codes for Courier, nonsense about delivery areas in Nevis Island and much more it turns out my package never left the UK. I sent an another package and it arrived in 10 days! I could blame Courier and do but the real bug bear is the appalling communication between the parcel monkey people and me. They never answered my questions and if they did the answer was tangential to any issue I raised. It was absolutely horrendous and they don’t seem to give a dam to boot. Never never would I use them again.
08/08/20 by Barbara Harbinson
Great website, easy and intuitive, all worked out perfectly.
08/08/20 by Stuart
Very good price and service as always.
08/08/20 by Simon
Great service, parcel was there next day and kept up to date with delivery
08/08/20 by Customer
I use Parcel Monkey regularly and always good service and low prices
08/08/20 by David Cole
My box has not been delivered. Where is it?!
08/08/20 by Sarah Morris
100%the best service, very satisfied. I use it for business and personal too, clear, easy and always deliver.
08/08/20 by JCrossCustomer
Courier still havent picked up my parcel and im finding it impossible to contact them to get it sorted! I originaly got the buildings number wrong on the address i gave but i now know the correct number but cannot get to speak to anyone at Courier to convey this info!
08/08/20 by julian flint
Great company. I have used a few times and always found it quick and easy.
07/08/20 by Tracy Fountain
Excellent service as always from start to finish
07/08/20 by Stephanie Williams
My parcel seems delivered to a person I am not sure who. Parcel Monkey uses Parcel Force to deliver international items and the customer support is terrible.
07/08/20 by Evren Tokcelik
Spot on...
Does what it says on the tin...found a good price for a service that was cheaper than going straight to the delivery company directly.
07/08/20 by PAUL
Excellent service Easy to use and worked perfectly.
07/08/20 by JANE CLUE
On over four occasions they failed to collect parcel, rebooked over 6 times, also didnt rebook the following day but twice on the following day after that. This was over a period of more than two weeks! so in the end i cancelled service and then they have the nerve to only offer me a partial refund. Will not speak with me on the phone only via emails! totally disgusted, this resulted with me losing a sale on the item to be delivered and a customer!!!!!!
07/08/20 by georgia dunstall
Always excellent service. Top notch.
07/08/20 by Ziza
Id give zero if I could, arranged a courier with them, item was 10 days late and arrived damaged, they take days and days to respond to messages (theres no telephone number to actually speak to someone) . Do not use. Use another courier instead, I know I will from now on
07/08/20 by OLIVER HOPKINS
Very very good - so easy to arrange. Will not hesitate to use again.
07/08/20 by RC
Parcel Monkey operates inside a… Parcel Monkey operates inside a… Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case DONT BE SCAMMED BY THIS MONKEYS TAKE LEGAL ACTION AND YOUR GET YOUR MONEY INSURANCE CLAIMS ETC BACK OFF THEM PLUS ANY COURT COST FEES THAT YOU ARE OUT OF POCKET WITH GOOGLE THERE LOOPHOLE THEY ARE NOT REGULATED AS A PARCEL COURIER SERVICE BECAUSE THEY ARE NOT REGULATED THEY CANNOT EVEN GO INTO YOUR BANK ACCOUNT AND TAKE ANY FUNDS FOR OVER WEIGHT OVERSIZED PARCELS ETC ETC YOU WILL GET YOUR MONEY BACK ALSO DONT LET THESE SCAMMERS SCAM YOU YOU HAVE MORE RIGHT TO THESE CLOWNS THEN THEY HAVE OVER YOU IF YOU STAND UP TO THEM THEY WILL BACK DOWN AND PAY OUT ALSO REPORT THEM TO ACTION FRAUD ONLINE FOR A CRIME REF NUMBER DONT BE SCAMMED BY THESE MONKEYS TAKE THERE PHONE NUMBER ALSO BELOW parcel Monkey Holdings Ltd Phone: 023 8045 5567 Address: International House George Curl Way, Southampton SO18 2RZ
07/08/20 by SCOTTY
The service I paid for has not been provided. I paid for an international courier. When I booked it, it said my parcel would get to the destination within 5 to 7 days. It was collected without a problem and tracked up to Heathrow. This is where it has stopped and where it remains, 8 days after collection. When contacting customer services, I was told the same thing over and over again, that the courier are experiencing delays due to covid19. My questions were not listened to properly. The customer service was useless, unable to tell me where my parcel is and said they cannot tell me when it will be delivered. when I explained that I have paid for a service that has not been provided they ignored me and they kept telling me to keep an eye on the tracker and they even told me I have to be understanding of the situation. If there are such big delays, why was I not informed of this when booking the courier and why have they let me pay for a priority service that they are not able to provide? I am NOT happy.
07/08/20 by Customer
Parcel monkey offer next day pick with DPD when I paid last night around 8pm it transpired it was Monday. This meant I had to go back to client and explain. Not a very good service. 2 times in a row double charge and then straight after ‘explaining to client’, I do not know whether there’s going be a fourth time.
07/08/20 by Mr Anthony Dryland
Friendly couriers, willing to call me if I cannot hear the doorbell, flexible, fast delivery, reasonable price, I collected the parcel in the destination country, everything was excellent there too. I dont know better service.
07/08/20 by Customer
Parcel was not picked up on the day booked. 24h late.
07/08/20 by Customer
Parcel has not left the uk in a week
07/08/20 by LeonK
Needed to send a parcel urgently which was supposed to be collected on the 06.8.20 before 6pm according to their website but was not collected until the next day after I had to re-book and at 7:30 odd, long after the 6pm cut off. What if I had a prior commitment?? As well as the fact that the courier (or parcel monkey?) lied about attempting collection in the 1st place, there was little to no information provided and their websites little information was even wrong. In line with the consumer rights act this is poor service and miss information which should not be happening and while youre at it you should change the information on your website and stop lying to customers!
07/08/20 by D A
Very good tracking service.
Unfortunately the parcel was not collected until approx 24 after it was due to be collected which was disappointing especially considering I was asked to pay an add on for collection
06/08/20 by Customer
Never had a problem with parcelmonkey. Not always the cheapest, but they can be, depending on what and where sending.
06/08/20 by Stinky Tom
very happy with service, easy to use and all the browsing is done for you. ty
06/08/20 by ally gardner
I wish I knew of another similar website to use instead because every time I use parcel monkey the parcels are a minimum of 3 days late even when I have paid for 24hours service.
06/08/20 by Customer
High quality service
06/08/20 by Customer
Second time I use the service
Very good service and cheap
06/08/20 by Elvio
Reliable service and best prices
06/08/20 by Customer
Good service. Clear communication and my parcel arrived in time and in one piece! Thanks.
06/08/20 by customer
Great service and all at a decent price. Would use them again.
06/08/20 by Sandra B
Parcel Monkey operates inside a… Parcel Monkey operates inside a loophole that means its not regulated as a postal service/communications company so there is no ombudsman. If they dont respond to your complaints you can take them to court. CAB will be able to advise you of the wording to use in communication with them so that you can win your case DONT BE SCAMMED BY THIS MONKEYS TAKE LEGAL ACTION AND YOUR GET YOUR MONEY INSURANCE CLAIMS ETC BACK OFF THEM PLUS ANY COURT COST FEES THAT YOU ARE OUT OF POCKET WITH GOOGLE THERE LOOPHOLE THEY ARE NOT REGULATED BECAUSE THEY ARE NOT REGULATED THEY CANNOT EVEN GO INTO YOUR BANK ACCOUNT AND TAKE ANY FUNDS FOR OVER WEIGHT ETC ETC YOU WILL GET YOUR MONEY BACK ALSO DONT LET THESE SCAMMERS SCAM YOU YOU HAVE MORE RIGHT TO THESE CLOWNS THEN THEY HAVE OVER YOU IF YOU STAND UP TO THEM THEY WILL BACK DOWN AND PAY OUT ALSO REPORT THEM TO ACTION FRAUD ONLINE FOR A CRIME REF NUMBER DONT BE SCAMMED BY THESE MONKEYS TAKE THERE PHONE NUMBER ALSO BELOW parcel Monkey Holdings Ltd Phone: 023 8045 5567 Address: International House George Curl Way, Southampton SO18 2RZ
06/08/20 by SCOTTY
Booked for next day collection. Driver came in the morning, bags arrived in one piece at the destination the next day.
06/08/20 by Customer
Smooth process. Geat value service.
06/08/20 by Michael Simm
All worked smoothly and next day delivery as promised. All very easy and good value.
06/08/20 by GeoffB
My parcel was delivered on time, but that had little to do with Parcelmonkey. Their selling point is their price, and if that is all that concerns you, use them. However, the experience was not very satisfying. The process is clunky. The website is amateurish, and accessing labels and invoices was far too contrived. Their main competitor, while slightly more expensive for the insurance element, provides a far smoother and more rewarding experience.
06/08/20 by Stuart Fraser
Found this to be a great service.
Parcels arrive always on time.
Great service and price.
05/08/20 by Flav
Excellent service, booked service twice. Recieved parcel on time..
05/08/20 by Yamini Thakur
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