We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,420 reviews.
Professional service with peace of mind.
27/07/20 by Mr Tomkins
Great service.No problems at all.
27/07/20 by ben
I hate being negative but this company is a joke. I had a problem with an item with £90 which was broke while being delivered. I put in for a claim which took a while due to the customer service being very poor and also having to communicate with the customer. This took a while as expected but now the claim is closed so I’m down nearly £100 and they won’t refund it as it apparently had not enough backing when there clearly is. Really poor service and with me only being 19 and studying £100 is quite a lot of money.
27/07/20 by Mason Callaghan
The only thing I can fault it on was the fact is I work for my self and had to wait at work all day could have done with a time slot of a few hrs or less that would have made the service 100%
27/07/20 by Customer
I looked up prices for a box to go to USA. Got a good competitive price.
27/07/20 by katherine Gordon
Excellent service even in these difficult times
27/07/20 by Jim Lester
Very good service from Parcel Monkey
27/07/20 by Mrs Barbara Hirst
It’s just so easy to organise a parcel to be collected and confident to will get to its destination.
27/07/20 by Chadderton Fixings Ltd
Parcelmonkey lost my parcel, although the tracking system still says that it is in their national hub waiting to be delivered. When I complaint, they refuse to reimburse me the value of the parcel, and the full value of the service cost, because I allegedly I did not notify them of the lost parcel within the time limit (10 working days). However, how would I have inferred that they lost it if the system still says that it is in their possession?
27/07/20 by Pablo
Parcel collected quickly and efficiently.
27/07/20 by Mrs Penny Arpino
Very good..and quick pick up as collection..and keep me all the time updated for tracking my parcel.
27/07/20 by Stefania
Picked up on time and delivered in 3 days on time. An email day of delivery and a very polite driver handed me my parcel. 5 star excellent service.
27/07/20 by Mrs T D Clark
Thanks, a smooth drama free transaction.
27/07/20 by Customer
unfortunately the item arrived in the U.S. broken. It had been well packaged and so had obviously been abused in transit. Not happy at all with the service given. Did not take out insurance as knew had packaged well and the insurance was so expensive, and this should not have been damaged.
27/07/20 by SueWright
Just the best
27/07/20 by Sue Baker
Very happy with service it did what it says on the tin. Thank you from a very satisfied customer
Nk clottey.
27/07/20 by MISS NAAKLOR KOR CLOTTEY
Easy to use. Good value. Easy to track. Excellent.
27/07/20 by Customer
Simple process, much cheaper than traditional postage, ideal for sending a few parcels a week. Easily obtain invoices.
27/07/20 by Customer
Used twice now and both times was a pleasant and reliable service
27/07/20 by Tony C
Excellent service
27/07/20 by Customer
Absolutely 1st class service provided ,No fuss, hassle or hidden costs. We will definitely use Parcel Monkey in the future.
27/07/20 by directalcoholaction.com
Yet another hassle free delivery .I will use again as I have done a number of times now .
26/07/20 by Paul
exceptional service. Collected from my home in Devon 1400hours and delivered next day at 0930hours in Yorkshire.
26/07/20 by kenneth Armitage
Excellent service,delivered on time
26/07/20 by Customer
Very good service and cheaper than most other delivery services. They do this by offering less insurance for the same product, so as long as you are aware of this then its great! For example parcel force 48 offers £100 insurance on its basic price, but Parcel monkey offer the same service for a slightly cheaper price but with less insurance cover should something happen to your parcel. Sometimes as much as 80% less!
26/07/20 by The Construction Pals
I always use Parcel Monkey to send gifts and packages to my godchildren in Sweden. No hassle no fuss, do it all online, print the label, stick it on and the courier comes at a day of your choosing = happy godchildren everytime.
26/07/20 by Susan Lawrie
Quick and easy to use. Hassle free!
26/07/20 by Customer
Straightforward to use and the right price!
26/07/20 by Customer
Precise, quick, comfortable, affordable. Exactly what I was looking for.
26/07/20 by Zsombor
Excellent service. Kept in touch after I overlooked attaching a customs note to my package and the problem was rectified and was delivered within four days
UK to Hong Kong.
Great.
26/07/20 by Raymond
Delivered as promised with a great price
26/07/20 by CustomerIan Ambler
Excellent service and fair price.
26/07/20 by Billy Batson
Excellent value for money. Thanks!
26/07/20 by Samuel
Excellent confirmation with labels, communication on pick up time and collection however knowing how much your parcel weighs in my future requests might be an issue. The 1 i had this time was a return so Amazon helped me complete all the necessary info.
26/07/20 by Silverlining
Very easy and way more efficient Finding the cheapest option than checking every companies website. Thank you
26/07/20 by Customer
Great quick service
26/07/20 by Customer
So easy and hassle free. Much easier than other companies that faff about and then say that they can’t in fact take your package... Well done Parcel Monkey, I’ll be using you again for sure, thanks!
26/07/20 by Catriona Lim
Have no complaints
26/07/20 by Laura
Great prices and easy to use
26/07/20 by Matt
Excellent service and true to time with pickup and delivery. Well done
26/07/20 by Joan Paterson
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