We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Parcel picked up from my home, smooth transaction, competative price and next day delivery. Great service
11/01/23 by Alan C customer
Parcel was picked up and arrived 3 days later.
Couldnt have been easier
11/01/23 by John Whitcombe
Efficient service and courier was polite and pleasant
11/01/23 by E Llewellyn
Horrendous service, communication terrible and would not advice
11/01/23 by Anna
Delivery made on time
11/01/23 by james crawford
Easy to set up and arrange, and to compare prices between different companies.
11/01/23 by Mike Corbett
Annoying that cannot call customer service, they have no phone contact. Found online chat unhelpful, my parcel is missing and all they can repeat is that its been delivered
11/01/23 by Pat Farrant
They did exactly what they said. Collected the parcel and delivered within 3 days. And I was able to track and see when it arrived, who accepted the delivery along with the time. Only second time I have used them. But will definitely use again.
11/01/23 by Judith
Sent the parcel back to me for no apparent reason, been trying to get a refund and no getting anything back. So paid £15 for nothing. Will not use again as so unreliable and seem to have wasted all my time and money ? It was sent as a global priority delivery.
11/01/23 by Friend of Ted
Excellent service and so easy to use
11/01/23 by Mrs T Littler
Simple straight forward process
11/01/23 by The norwood School
All good at the start Delivery a nightmare Another£15 to pay after delivery Lesson learnt go to your local post office might take longer but with no issues Wont be using this service again
11/01/23 by Mrs C
Very good, fast and reliable service. !
10/01/23 by Maggie Ho
Excellent service shipped to U.S.A in 3 days no problems at all
10/01/23 by Tony
Parcel delivered in one piece and in good time.
10/01/23 by Customer
Really easy to use and always a great service
10/01/23 by Customerdonna
Simple to use. A simple drop off at the local post office and at a reasonable cost. Plus excellent tracking.
10/01/23 by Brian
Super fast & safe delivery by Evri, within 48 hours. Very impressed as always by this company. Many thanks!
10/01/23 by Anita
Good service
Would be a5 if you had a 2 hour time slot like others . Instead of zero notification on pick up.
A message on delivery too would be handy .
Though not as important as there is an e mail with details of delivery.
Also a little more expensive than some I’ve used which were 2/3rds the price .
10/01/23 by Steven Taylor
This site enables you to compare prices and services from different parcel services, enabling you to select the best service for the parcel you need to send. This saved me a lot of time and enabled me to have a large parcel collected and delivered to its destination with minimal fuss.
10/01/23 by Fabian Breckels
parcel hasnt been delivered within the time line given...it is still to arrive at its destination...
10/01/23 by Mrs Tali Atzmon
Delivered on time
10/01/23 by Mark
Parcel Monkey is reliable and I wouldnt send parcels any other way. I send parcels to the United States from England. What I like best is the number of choices to send parcels and all of them offer tracking. I also used Parcel Monkey to send my belongings to England from the United States when I was moving here. Everything arrived safely and quickly.
10/01/23 by Cheryl
Great service. Fast and all my boxes arrived in perfect condition.
10/01/23 by Mikel A. Regulez
Extremely unreliable. They dont get you any updates, so youre left wondering if the parcel will be collected or has been delivered. The courier didnt arrive after one collection attempt so they cancelled the whole service. The support team are unhelpful and unsympathetic. I would avoid at all costs. Ive found booking directly with the courier much more successful.
10/01/23 by Jane
It is a completely crooked company. They never picked up the parcel on the day I booked it for. They then rescheduled it to a day I wasnt at home and mixed up further dates. They claimed that the parcel would arrive with the recipient in 5 working days but it took it 2 weeks. Then, 3 weeks later, they unlawfully charged me £47 claiming that the size and/or weight was not as I declared, which was a complete lie. Weight was actually 0.7 kg below my declared weight and sizes were spot on. Obviously they never provided any proof to their claims. They are absolute crooks. Stay away from them.
10/01/23 by timszel
Very reliable, regularly ship worldwide with no problems
Would definitely recommend
10/01/23 by jeff
Easy to book ,tracking that works ,reasonable price
09/01/23 by mr stephen lake
Easy to use,and fast delivery
09/01/23 by Stanley Evans
Just found out on son had to pay 55 Canadian dollars customs, when receiving our gift parcel of treats! Why were we not warned of this. We’ve already paid £40 to post it! unbelievable.
09/01/23 by Karl Hutson
Brilliant service in every regard, from website to fast and easy delivery. Excellent - will definitely use Parcel Monkey in future, and have already recommended you to others! Many thanks.
09/01/23 by Frederick
Great service!
09/01/23 by Susan Polland
brilliant service , reliable to deal with
09/01/23 by MARK SMITH
Another parcel shipped by Parcel force another item arrived damaged. Its more likely to be damaged than in on piece
09/01/23 by Brian
I have used your service twice in the last month
I left the parcel on the doorstep but it was collected a week late.That could be because it was snowy and we live in an un cleared road but it would have been nice for someone to contact us and say "collection delayed" the second parcel was due to be collected but suddenly the reciepent needed the contents urgently so I tried to hury it up by taking down to the local Tesco express hoddesdopn drop off cenbtre a day early.This did indeed seem tol make the parcel arrive one day earlier than predicted which was very helpful thank you.However the parcel man came to collect it two days later because noone had told him the parcel had now been dropped off.I did get a proper recipt from Tesco and was able to track it on your system.
I will use you again and am happy for you to ask me other questions that you might want to know.
09/01/23 by neil sjoberg
The parcel was picked up on 21st December, and - given the Christmas/New Year hiatus - delivered well (28th).
My one comment would be that the parcel was left outside the recipients door, in a passageway where anyone passing by could have easily picked it up and walked away with it.
09/01/23 by Rex
Good service. Collected and delivered on time.
09/01/23 by Talie
Easy and quick delivery
08/01/23 by Claire Brenner
Easy to use and fast to organise a courier.
08/01/23 by Customer
Fast, reliable and reasonable
08/01/23 by Janine
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