We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,608 reviews.
UPS collected our order, it arrived at the destination smashed to pieces, they should not be in the delivery buisness, DO NOT USE UPS AT ALL TO EVERYONE OUT THERE.
31/01/23 by Wayne lee
A quick easy way to get the most cost effective parcel delivery with tracking information.
31/01/23 by Mrs Emma Wharton
Understandable to my cause. Timely response from this service & best return price too!… what’s not to like?…
31/01/23 by Hayley Driscoll
The website was so easy to use and I was able to select the option that suited me best. It was also much cheaper than I thought it would be.
31/01/23 by EJC
Clear instructions
Was easy to post by just drop off at our local post office
Would defiantly use the parcel monkey payment service again saved us a vast amount of money paying through parcel monkey and still getting the post office service.
31/01/23 by Customer
Considering it was the week before Xmas and a Sat night when I dropped it off, I was so surprised it arrived the Mon.
31/01/23 by Lily
Booked collection for Monday and the courier never arrived. Spent the whole day inside waiting ( as they give you an 8-18 window) as you never know when they arrive. Contacted customer service to only be told that they can only apologise and rebook for another day. So another wasted day .. I won’t be using them again and I do not recommend.
31/01/23 by Roxana
Have used ParcelMonkey for a couple of years now. Generally good service. Tracking service isn’t always updated but this is easily sorted by contacting them via online chat or sending a message to the team who respond quickly
31/01/23 by Ms Jumbe
Over complicated process for a very simple straightforward parcel.
31/01/23 by Mr C Newman
Used DPD via Parcel Monkey. Looks like our parcel is lost. Its been collected from the pick up point but tracking says its still there. Frankly, I dont know why anyone uses DPD. We had another parcel posted directly with them and we have the same issue. And then you start to investigate and find theyre just one of the worst carriers. If I were you, Parcel Monkey, Id drop them from my list of carriers.
31/01/23 by David Heriot
We accepted a quote of £70 to deliver an antique tapestry chair to a customer in Scotland. This price included an excess insurance premium to cover the value of £200 compensation in case of loss or damage. The carrier, DX freight, delivered the chair badly damaged with two broken legs. The chair was securely packaged in thick polythene and bubble wrap and painstakingly BOXED in heavy duty cardboard & marked FRAGILE. We have supplied photos of the damaged item and box to Parcel Monkey and they refuse to pay compensation. This is what they have said “the chair is not flat packed, it is freestanding. Based on this we cannot compensate you for this item. Freestanding furniture is prohibited as per our terms and conditions“. eBay sellers beware!! I have stated over and over again that the chair was NOT FREESTANDING but heavily packaged and BOXED and thereby Not Restricted. Judging by what they have said it looks like they will only transport flat packed furniture which obviously counts out any antique/vintage furniture. Will certainly not be using Parcel Monkey again and wish there was an option to leave no stars at all! Date of experience: 20 December 2022
31/01/23 by from Feel Good Contact Lenses
Efficient service
31/01/23 by Mr Berman
Crucially the Delivery made it
31/01/23 by MR G
East and reliable
31/01/23 by Customer
One parcel returned to me without any reason given—complete waste of time and £18.50.
31/01/23 by John Birchall
Posting overseas to a country off the beaten track without issue was really painless
31/01/23 by Don Clarkson
Robbing bas*ards! Paid for 48 hour express delivery, they delivered it 4 days afterwards. My advise would be to just go with a recognized delivery company and not these bunch of monkeys (pun intended!!)
30/01/23 by Carla Skilbeck
Used pm because of the international cyber incident and was pleasantly surprised at how easy it was to organise a pickup. Okay not go back to Royal Mail when the incident is over.
30/01/23 by Joan Nichols
Great value service, many thanks
30/01/23 by Sonata
It was collected on time.No fuss and friendly collector. Though the parcel was very heavy he hauled it away with a smile.I will use again.
30/01/23 by lesley nash
Promptness of collection and delivery process.
30/01/23 by Customer
My parcel got lost and couldnt reach its destination! I couldnt receive the money that I paid for the service! And most of my clothes were lost thanks to parcelmonkey! I am so angry, I will never use this service again!
30/01/23 by Irem
efficient, speedy delivery.
30/01/23 by Linda Kitchen
Good price and delivery fast with care, excellent ????????
30/01/23 by Blanche
Used Parcel Monkey to ship an item via UPS. The package was not delivered, and there was no POD provided. Parcelmonkey adds nothing. I am still out of pocket and waiting for a refund. The inability to speak to UPS directly is a big issue. Avoid.
30/01/23 by Nick
Always on time.
30/01/23 by Steve
I selected 24 hrs express service via Parcelforce as it clearly stated "Delivery on Saturday 27th" and paid considerably more for this service. Collected on the Friday, tracking showed in delivery depot at 6 am on the Saturday. the parcel was Not delivered until the Monday (72hrs) - the "chat bot" took 3 hours -YES 3 HOURS - to respond - I have explained and I have been dismissed by parcelmonkey saying I am wrong! I have evidence that shows the contrary and the service offered Saturday delivery - but they have ignored it - appalling customer service and a rip off company - do not use!
30/01/23 by Looey
The interface was intuitive and made sending a parcel very easy. It was great to see a selection of couriers and their prices to get the best deal.
30/01/23 by Customer
I send lots of parcels with different couriers. Parcel Hero keep applying extra charges to my credit cards 6 weeks after I have send the parcel. I dont get this problem with any other couriers. The extra charges are notified by email with no explanation. The last one had a link to an invoice that doesnt work and says 404 error. The one before this said it was due to the courier having to manually handle the package? Really? Someone had to actually pick up my parcel? Wow, who would have thought it? The original quoted price is sometimes slightly less than the competition but once you add the extra charges it is far more expensive. They know full well people dont have the time to waste fighting them over a £5 extra charge. The most annoying thing is they way the email says you dont have worry or do anything we have done it all for you and taken the money directly from your payment source. I stopped using this company for a couple of years over an incident where they trashed my parcels. I have recently given them another go and now this.
30/01/23 by Martin
No tracking information and after telephone call found parcel was taking twice as long to deliver as paid for and no offer of compensation
30/01/23 by william T Morris
Have used Parcel Monkey many times and never been disappointed. This time the parcel arrived even earlier than expected, so was delighted. Using the collection option also makes sending parcels so easy.
30/01/23 by Joy Ellis
Very efficient, with good tracking info.
My parcel going to Japan arrived two days early.
Great service!
30/01/23 by Trumpet
Label did not print, no contact number and chat limited, eventually cancelled the service and took my money back, toooo dodgy for me.
30/01/23 by Customer
Great prices and so easy to use! Always cheaper than RM over 2kg
30/01/23 by Terry Kiely
I have used multiple times. Each and every time things have been as expected. Pricing lower than going direct. DPD tracking works and has proven very reliable.
30/01/23 by Lee
Excellent service
Very reliable courier service
30/01/23 by Angela Kennedy
For me, portal is no good.
30/01/23 by Customer
Great communication with customer service when I made an enquiry regarding tracking. Item was delivered on time.
29/01/23 by Mr Mccaulsky
Easy to use, great prices and choice. Parcels picked up and delivered next day. Excellent would highly recommend
29/01/23 by Claire
Good communication. Pick up and delivery on time.
29/01/23 by CM
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
