We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,608 reviews.
Never fail never - always spot on service from booking in to the regular guy who delivers my parcels,
29/01/23 by Customer
Was seemless parcel picked up fine and it arrived at his destination following day. Grest service
29/01/23 by Susan
Easy to send,excellent service and speedy
29/01/23 by Liz Davies
I always insure my parcels with Parcel Monkey, i recently sent a parcel, which i drooped off on Tuesday just gone, the parcels had not been collected. Today is Sunday and the parcels have not reached the destination. I am disappointed that i provide a lot of business to Parcel Monkey, but the service has started to reduce.
29/01/23 by Customer
You were due Monday … said couldn’t gain access … but access was open all day … didn’t come Tuesday .. came Wednesday . Seems like drivers can’t be bothered to find location
28/01/23 by Andrew Lucoxk
Picked up Friday Delivered Saturday, no damage is all that I ask for
28/01/23 by David
Excellent company, easy to use and excellent selection of delivery companies, parcel delivered on time.
28/01/23 by Sharon Edwards
Easy to arrange and cheap
28/01/23 by Paul Rogers
Scammers - they charge you an automatic fee on top of what was paid through their website with an automated email not addressed to anybody. I will never use them again.
28/01/23 by Ms Cantone
Great price efficient service
28/01/23 by Anita Randall
Excellent service, very quick to send refund
28/01/23 by Adil
Super simple and quick
27/01/23 by CDD
The parcel which contained new clothes was collected by a UPS driver in Palermo, Sicily, Italy. The driver inspected the contents before collection and then would later deny having collected the parcel and declare the parcel @Lost@ Parcel Monkey promised to investigate the matter after proof of collection was submitted to them but obviously never care looking into it as more than a month now, there is no response from Parcel Monkey.
27/01/23 by Vikash Sobrun
Easy to order and Parcel Force picked up and delivered my parcel perfectly. Will definitely use again. Thank you very much for an excellent service.
27/01/23 by Gee Gee
Very professional and polite
27/01/23 by Matthew key
Simple Quick and Effective!
27/01/23 by Customer
This company is not professional. I wanted to do a very simple delivery in London, they assigned someone to collect the parcel and they did not come. After complaint, they rescheduled the collection and again no one came to collect the parcel. It was a return of a product and I lost the return window and can not return it anymore. 2 weeks later, they said they cant do it and they will reimburse me. Why on hell are you in the delivery business if you can not take a small parcel from point A to point B? Of course they will not reimburse the item I lost because of their incompetency...
27/01/23 by Oussama BARKIA
Its easy to use their website and the prices are good.
27/01/23 by Gill Amatt
Easy to use and fast service replying
27/01/23 by Jade
Took far too long to deliver my package I’m sure it said 3-5 working days but 11 days later and it still hasn’t arrived yet, very poor service
27/01/23 by Mr Cyril Grant
Awful service. Zero information on tracking page. When parcel arrived in Austria the recipient had to go pick it up. This is not the service I was promised. Despicable.
27/01/23 by Sir_Whingealot
Awesome , delivered as promised
26/01/23 by cliente
Picked up from a very desolate area in Devon on Time and delivered the next day … on time .. thank you
26/01/23 by DAVID Page
Everything was straight forward and kept up to date all the time
26/01/23 by Mrs Pamela Oliver
Does what it says on the tin
26/01/23 by Conor Power
Had no problems sending a few packages this time but its still not made up for the time they held a return parcel up in a hub as it contained batteries. I could understand but it was the same carrier who delivered the parcel to me, clearly showing the parcel contained lithium batteries. Lost my refund on that as they wanted a huge premium to send it back to me with no offer to forward it.
26/01/23 by Steve
Can only recommend this company. Was let down by a competitor and ParcelMonkey UK took on the job and dealt with it in the most professional manner. No fuss, no arguments, just brilliant service. I will most certainly use this company again.
26/01/23 by Haddi
A bit hit and miss. The site gave me a price for an international delivery by Parcelforce that I couldnt find on the companys own website. So thats good. It sent me the address labels and customs declaration to fill in but the supporting information to help with that process was poor to non existent.
26/01/23 by Steve
Grand price and easy to use however an express 48 hours delivery (Parcel force) was dropped off at Post Office on 19/1/22 and not delivered until 24/1/22 granted it ran into the weekend!
26/01/23 by Brian Innes
Good options - Seemless booking
26/01/23 by Togs
Evri let me down but got refund.
Parcelmonkey came through when they said they would. Parcel force excellent.
26/01/23 by Michael
Easy, efficient and a good price
26/01/23 by Customer
The website interface was easy to use and the collection went smoothly, but then it all went a bit off. The service I was offered was through Royal Mail next day delivery which I paid a considerable amount for. But it sat in a warehouse on sorted for days and didn’t get to the destination until the Monday instead of Friday. I don’t think Parcel Monkey should sell a service that isn’t going to happen.
26/01/23 by Niki Solomon
Quick service
26/01/23 by Jeanette Ann Cork
Easy to order - great comms
25/01/23 by chris
Efficient professional service with Parcelforce.
25/01/23 by Michael
The service was great... the problem was I only used parcel monkey as you said I wouldnt need to print a label... but after Id put in all the delivery details manually.. and PAID... only then I was informed id have to print a label...I dont have a printer.. ordered from home at 5 oclock..and parcel collection was the next morning... caused me real problems to go out and get a label printed that evening... so please dont trust parcel monkey when they say no label needed... just use a courier thats cheaper if youve got to print a label anyway.
25/01/23 by Stephen Williams
easy to use site always deliver a good service
25/01/23 by MR P KING
Very clear instructions were given as to where the package should be delivered. (Loading bay, NOT Customer Service Desk) This was totally ignored, and although the package was at the right destination, the recipient did not get the parcel in time.
25/01/23 by Steve Jones
REALLY UPSET. I have used parcel monkey for years but this most recent time I paid £11 each for 5 small packages to be OVERNIGHTED and even ticked the box that was for £1 extra to guarantee the overnight delivery. It took 4 DAYS for the packages to be picked up and I spent an hour on horrible “chat mode” with a joke of customer service and had to rebook the packages to be collected. Don’t even say that I missed collection because there was NO record of attempted collection or anything and I never left the house in that 4 days. It was the most horrible experience ever. Do not use parcel monkey. They are worthless. Oh and I never got the “guaranteed refund” that I PAID FOR because there is no customer service in existence to even complain to to get the refund. It is a SCAM.
25/01/23 by Continued customer
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