We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,609 reviews.
REALLY UPSET. I have used parcel monkey for years but this most recent time I paid £11 each for 5 small packages to be OVERNIGHTED and even ticked the box that was for £1 extra to guarantee the overnight delivery. It took 4 DAYS for the packages to be picked up and I spent an hour on horrible “chat mode” with a joke of customer service and had to rebook the packages to be collected. Don’t even say that I missed collection because there was NO record of attempted collection or anything and I never left the house in that 4 days. It was the most horrible experience ever. Do not use parcel monkey. They are worthless. Oh and I never got the “guaranteed refund” that I PAID FOR because there is no customer service in existence to even complain to to get the refund. It is a SCAM.
25/01/23 by Continued customer
Easy to find the best solution, website process simple to follow and instructions clear.
25/01/23 by Stuart
Arrived safe and on time
25/01/23 by james crawford
Parcel is yet to be collected a week on.
25/01/23 by Gareth T
No refunds for late shipment. Our parcel was dispatched on 25th Nov and is collected after 9 days from shop. Complained to Parcel Monkey Customer services and their response is it was delivered after 15 days where it should be delivered in 3-5 working days. Not happy
25/01/23 by Raman Sangha
Easy to use, parcel collected & Delivered on time
25/01/23 by Customer
Always a.good choice of options and I always end up using Parcel Force.
No hassle and easy drop off points and I find it value for money
25/01/23 by Chris Doobs
Item was damaged in transit by Parcel Force Express 48 and Parcel Monkey have confirmed that due to insufficient packaging, the claim cannot be supported. I am struggling to understand how an item returned with the same packaging and box as it was received cannot be transported successfully. I appreciate that Parcel Force are directly responsible as courier, but I dont feel supported by Parcel Monkey who charged me £25 for for this delivery.
25/01/23 by M Dawson
We accepted a quote of £70 to deliver an antique tapestry chair to a customer in Scotland. This price included an excess insurance premium to cover the value of £200 compensation in case of loss or damage. The carrier, DX freight, delivered the chair badly damaged with two broken legs. The chair was securely packaged in thick polythene and bubble wrap and painstakingly BOXED in heavy duty cardboard & marked FRAGILE. We have supplied photos of the damaged item and box to Parcel Monkey and they refuse to pay compensation. This is what they have said “the chair is not flat packed, it is freestanding. Based on this we cannot compensate you for this item. Freestanding furniture is prohibited as per our terms and conditions“. eBay sellers beware!! I have told parcel monkey over and over again that the chair was NOT FREESTANDING but heavily packaged and BOXED and thereby Not Restricted. Judging by what they have said it looks like they will only transport flat packed furniture which obviously counts out any antique furniture. Will certainly not be using parcel monkey again and wish there was an option to leave no stars at all!
25/01/23 by from Feel Good Contact Lenses
Excellent all went well
25/01/23 by Deborah
Both Pickups were not collected paid for a next day delivery Never got it!!. Parcels eventually had to be taken to a collection point. As a business we were embarressed as these parcel contained very important documents and we had to ask the contact who is not one of our employees to help us out. When I rung the help line I was just told to be patient and wait until 6.00 very unhelpful. Ordered next day on 19th Jan eventually delivered 24th Jan You need to do better
25/01/23 by Fusion Business Solutions
The website user interface is convenient to use. No problem with making a payment. I can easily compare the price of different shipping companies. Great service.
25/01/23 by Annie
Paid for 48 hour postage got over 3 weeks no refund got blanked not good paying for a service you don’t receive
25/01/23 by Customer
Offered me a price they then withdrew. Said they could not take a wheel (why on earth not?). Didnt collect day promised. Two days later collected and then didnt deliver when promised. Hopeless. Probably fault of sub-contractor DPD, but thats your problem, shouldnt be mine.
25/01/23 by Mike carter
My first experience was very good with the name I thought its going to be rubbish but the service was very good but I wonder when things go wrong are as good in customer care.
24/01/23 by kailash gupta
Ordered twice for a pick up and they never showed up and I paid 51 £ And except that they never reply to the emails
24/01/23 by Customer
DO NOT USE THEM!! I booked 2 boxes with them, and they charged me for 2, but only sent me a label for 1 parcel !! The courier turned up but wouldn’t take the 2 parcels as told me only 1 has been booked in. After many many messages to ‘parcel monkey ‘ asking for a second label or refund they just stopped replying. So they took my money but did not pick up the parcels !!! I’ve had to rebook my returned parcels with a different company and had to contact my bank to investigate a fraud due to this company taking my money without supplying me the service I paid for !! So if you want to use them watch you don’t loose your money !!! Bad service , bad customer service , bad bad bad all round
24/01/23 by Jb
Easy to use, parcel collected promptly. Updates were good
24/01/23 by Jacqui
My parcel was delivered to the incorrect address in New York and took a great deal of tracking down without any support from Parcel Force
24/01/23 by Henley in Thames resident
Easy site to navigate & easy to book with a very competitive price
24/01/23 by Chris
Used this company for the first and last time. Wanted a parcel collected and on their website it states the deliver driver will bring his own label no need to print and attach a label to the parcel. This is not true, you have to attach your own label. They charge almost twice what it would cost if you went directly to the courier companys own website. They have no phone number to contact and do not respond to enquires. Has to be the worst parcel delivery service!
24/01/23 by Mr Y. M.
Reliable timely delivery. Good communication
23/01/23 by Denise Wynne
The parcel arrived in one piece in an acceptable time frame
23/01/23 by Maurice Mcbride
Great prices and Easy to use website
23/01/23 by Craig
As a customer I made a mistake typing in the delivery postcode. Parcel Force were unable to deliver the package. I wonder if it is possible for your address algorithm to flag if the postcode failed to match the road and city entered? It would be a great idea if ParcelForce could do this too!!
23/01/23 by Customer
Good work monkey
23/01/23 by J Bullivant
Your service is very helpful, and quick delivery
23/01/23 by Edward Spears Boakye
Not only did you fail to deliver my parcel I didnt even get a refund or compensation for the terrible service. Then..... you had the cheek to charge me to return my parcel to me by threatening to dispose of it if I didnt. Disgraceful customer service.
23/01/23 by Paul H
Easy system to use at great price
23/01/23 by Caryl
The parcel was picked on time by a friendly chap and delivered to the seller on time as well !!!! Well Done ,Good Job ????William Rowe .
23/01/23 by William Rowe
When My package had arrived at my dads home it had been tampered with and the voucher worth £60 had been taken.
23/01/23 by Samantha Thorn
I booked a delivery using UPS via Parcel Monkey which all seems to go ok initially. Exact measurements and weight was entered prior to creating a shipping label. After delivery had been done I received an additional charge of £7.31 due to incorrect parcel size/weight which I disputed as I recorded all the information prior to sending and also taking photos. I raised a complaint which was recorded by Kassia on the 22nd December 2022 and have not heard anything back since. Poor customer service and still not received any money back for this obvious mix-up. Wont be using them again. Better off going direct to the courier company.
23/01/23 by Ams Singh
The booking process was easy and the platform provides access to a large selection of couriers.
23/01/23 by Golden Nectar
Parcel not collected when agreed.
23/01/23 by Customer
All good as per usual
23/01/23 by Barrie Fowler
Very prompt service.
23/01/23 by Dylan
Easy to use. Gave details of several delivery options, so we could choose the one that suited us best.
23/01/23 by Mrs Mills
Very Good at providing competitive quotes from all the couriers. Quick and easy to use
23/01/23 by David Hewitt
So easy to book on line ,driver turned on time and parcel delivered next day
23/01/23 by Customer Mr D Ormiston
You havent responded to me after charging me, , its definitely a mistake on your side , I send 50 of these a month
23/01/23 by Leigh Dutton
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