We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,609 reviews.
They make the process very easy
I had never had any reason to send a parcel, other than by Royal Mail, before and Parcel Monkey is a great site for pointing one in the right direction
As there was a £200 refund at stake I am very grateful to the person who recommended Parcel Monkey (who then pointed me in the direction of Yodel)
23/01/23 by Martin Warner
Very easy to navigate website, great prices and customer support, prompt pick ups
23/01/23 by Margaret Maguire
Never have any problems with Parcel Monkey. Information is fast and clear and allows me to choose the best delivery company for the parcel that I need to send. Highly recommend.
23/01/23 by Mr Askill
A+service great service
23/01/23 by Customer
Worked fine for me and saved money but do check that the carrier is proposing the service and insurance inclusions you need, as they might be different to the carriers direct website - hence the saving.
Other than that all good.
23/01/23 by J JK
Excellent.. my Evri guy is spot on.
23/01/23 by NIK PHILLIPS
Great service.
22/01/23 by Al Mulano
This was the fastest, no drama, posting to the UAE I have known and have been doing it for 5 years! Well done - used ParcelMonkeys own brand!
22/01/23 by C Hallam
excellent service
22/01/23 by Muhammad Akram
Always use parcel monkey as always had good service. This time sent a fragile item and it was delivered safely. Thank you
22/01/23 by Ann Carey
Parcel hasnt arrived yet.It was collected on 16th,when i track it it just says exported.Was told it would take 3/4 days to get to near Barcelona its now been 6 days and counting!!
22/01/23 by stephen patrick
Invalidated recipient’s email even though it was correct, Went thro whole process of getting it validated twice only to be told again that it was invalid - each time having to begin at the beginning so this entailed endlessly filling in the form. Gave up and went elsewhere. Not impressed.
22/01/23 by Cari Haysom
Next day delivery through Courier last week and still waiting for the parcel a week later, one update today to let me know that Courier had the collection
22/01/23 by Hayley
Easy, quick and simple
22/01/23 by Lil Customer
I paid the highest rate for the quickest delivery to Ireland - 2 days - all good - or so I thought. Parcel picked up on the Monday as planned - 2 business days in transit should see delivery in Ireland by Wednesday. 2.5 days later the parcel was in Slough - which is 15 miles from me. Absolute joke! Parcel will now arrive on the 8th working day - not the 2nd working day! £30 down the pan - missed my nephews Birthday and needless to say - I wont be using this Parcel Monkey site again.
22/01/23 by Elaine Miller
all good really pleased
22/01/23 by john lane
Parcel Monkey keep overcharging me on the items I send stating weight and dimensions are incorrect and then apply a £70 fee on top of the cost to send. My parcels dimensions and weight are checked always before dispatch, Parcel Monkey are appalling stealing money from me in this way. Numerous attempts to recover my money have been in vain. I will not be using there service ever again.
22/01/23 by Guest
Fast collection & delivery, plus the satisfaction of updates from the tracking system, made sending my parcel an easy & safe transaction. Happy with the DPD couriers
22/01/23 by Customer
The parcel still hasn’t arrived!
21/01/23 by Val
Parcelmonkey fine some delivery companies used less so
21/01/23 by Tony Edwards
According to the tracking information, this parcel hasnt been delivered,yet it was advertised as 2-3 days, so should have been delivered on Wednesday at the latest, having been picked up last Sunday.
21/01/23 by Anon
Efficient speedy delivery.
21/01/23 by Jane Russell
I am very disappointed with the service .sent it on 3 -4 days delivery but 3 days on my parcel was not even picked up. Nearly a week tomorrow and my customer has still not received her parcel .no compensation for not delivering yet paid for express
21/01/23 by Anisa
The parcel was due t be collected on Tuesday. It STILL wasnt collected by Friday despite numerous contact via phone calls and repeated new bookings. The last option I was given was to just cancel. However, although the first part of the journey was by DPD and it was DPD who we paid they would ot reimburse me and Parcel Monkey gave no phone details. All in all tis was a nightmare!
20/01/23 by C Burkinshaw
Never used before will use again brilliant
20/01/23 by Warren Thomas
+ Affordable price, friendly website - no communication with human - the information updates are very slow
20/01/23 by Margaret
Superb, as always. My clients are always delighted to hear that their parcel delivery has also planted a tree!
20/01/23 by Miss Lois Cordelia
Very easy to understand the process of using the service well done
20/01/23 by Customer
Absolutely fab!
While it is very expensive, the timelyness with which they collected and delivered my parcels could not be faulted. Filling out the forms was nice and easy, and overall a relatively stress free experience!
20/01/23 by K.Craft
The item I sent this time has been broken it was well wrapped fragile tape around it sign saying this way up it would have taken quite a bit of force to break the part it broke on it
20/01/23 by Dawn Penfold
totally hassle free very happy thank you
20/01/23 by Carol Moore
Parcel was not delivered in germany and returned to me over a month later. No notification of delivery was received at the delivery address
20/01/23 by Customer
Overall a very helpful experience.
I had to make a claim because the delivery company lost my parcel. (Parcel Monkey lets customers choose from a selection of delivery companies and then they come back with the best quotes).
Jag was prompt at replying to all my messages, and when they realised the parcel was lost, they were quick at processing my claim, which was settled in full.
20/01/23 by Susan Wilkinson
A clear and fluent process for getting from A to Z. A better range of couriers than some other agents, and of course a bit cheaper than going direct. Ill always use them.
19/01/23 by Tony
Please be aware that Parcel Monkey have a chequered reputation for stolen items in parcels sent. They refuse to response with a satisfactory explanation, blaming the sender (in this case me) for not providing an itemised invoice. The itemised invoice was attached to the parcel when picked up. It is still stuck to the box that was ultimately returned with three missing out of five gifts sent. So far they are refusing to respond to my question regarding the stolen items. My advice to anyone thinking of using Parcel Monkey is to avoid them at all costs. Go direct to trusted courier companies.
19/01/23 by Wellness Warrior UK Ltd
Prompt and efficient
19/01/23 by Keith
Excellent as ever.
19/01/23 by S Ahmed
Easy to navigate
Excellent service
19/01/23 by Mrsh
the website is extreemly easy to use
19/01/23 by daughter
The parcel was allocated and picked up and delivered intact and in time
19/01/23 by Karen
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