We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
Delivery driver didnt show up twice to collect parcel! This resulted in bad timings and had to totally cancel the service. Unreliable and would never use again!!!
31/12/22 by Customer
It was very easy to use the service
The only downside was that not a lot of the shops take yodel and when i did find one he said the driver wouldnt take it due to the size, once i had a harsh conversation with the shop person they did take it and yodel delivered it in time for christmas so was happy
31/12/22 by Vicki Sims
Very reasonable prices and everything arrived where it needed to- thank you
31/12/22 by karen dunn
Just fantastic…easy and fast
31/12/22 by jonathan owen
Easier and better value than Royal Mail
31/12/22 by Emma
Actually turned up on the day unlike the other company Evri who let me down twice after waiting in all day - thank you
31/12/22 by Customer
Excellent, parcel arrived on time, great service ????
31/12/22 by Customer
Parcel not yet delivered. Supposed to be 3-4 days, now 12 days & no sign of it
31/12/22 by Mrs Marjorie Burnett
Was delivered through Yodel. Parcel arrived on time but damaged and soaked.
31/12/22 by Gareth Plunkett
Parcel arrived later than expected, weather didnt help the situation, however friendly, helpful staff did.
31/12/22 by Fiona Jack
Stay well away from this firm, 4 arranged collections and not once did Courier turn up to collect, customer service could not care less and just offer to rebook, **** service **** company
31/12/22 by Fabio Gray
Its easy and convenient for customers to send a parcel. It has a good tracking platform as well.
31/12/22 by Nien
Tried a few other companies over the postal strike and they all failed to collect. Parcel monkey was cheaper and collected and dropped off when it said it would
30/12/22 by RT
Superb experience and a very affordable price too
30/12/22 by Craig Duncan
Paid more for incorrect information! You would assume that ParcelMonkey would check information about what service each courier could offer against the courier. It turns out they dont. Their price was higher. Their list of collection points was wrong. Their booked collection date was wrong. My suggestion: find some other way to compare the leading couriers.
30/12/22 by Geof
Easy to use and reasonable prices
30/12/22 by Shaun O'Hara
product got damaged in post
30/12/22 by Christopher Lovemore
Can’t log in despite several attempts. Labelled present and selected the correct EU code but red tape has held up Christmas present for over a week. Can’t speak to a human on the contact info. I will never use this service again. Hopeless.
30/12/22 by Anton
Between parcel monkey and evri they lost my parcel. Beware parcel monkeys blame evri and evri blame the monkeys. You cant get to speak to a person all you have is a tick box and then they want to see receipts for what is in the parcel. Dont bother taking out extra insurance against lost or damaged parcels, I did and havent had any compensation. They treated me as the recipient. Thick lot I was the bl***y sender.
30/12/22 by Kenneth Brown
Parcel never arrived.
30/12/22 by Customer
Parcel was collected by Evri courier in Scotland when arranged and delivered to an address in England in time for Christmas. Everything went to plan especially when we were in the middle of a postal strike and we could not depend on the Royal Mail.
30/12/22 by Mary Doll.
Made two deliveries through parcelmonkey using dx both were problems delivered wrong and not collected had to rebook another collection and wait for the refund as parcelmonkey could not amend it which i couldnt speak to anyone had to sit wasting hours on webchat
30/12/22 by James
Very clear and easy to use website.
Provided a good range of delivery providers and prices.
Easy to obtain package labels.
30/12/22 by Andrew B
We shipped a parcel from the UK to Brunei. It was quick and easy. The only time consuming part was adding the export number for each item, Parcel Monkey do share the HMRC link though.
30/12/22 by Emma
I waited in all day for Parcelforce pick up via parcel monkey. No show. Contacted CS, just offered to reschedule with no assurance the same won’t happen again. Will avoid in future.
30/12/22 by Razor
Excellent service and good shipping costs
29/12/22 by Customer
Used Parcel Monkey lots of times. First time Parcel Force was the most economical for delivery to Australia. The parcel was delivered to the nearest post office, not the recipient’s address. It took me a lengthy call to parcel force international to establish where my parcel had gone (too late for the grandchildren’s Christmas Day). Why couldn’t Parcel Monkey have done this investigation on my behalf - it was them I paid. Very disappointing
29/12/22 by The stitcher
Were able to sort out a specialist service at short notice at a reasonable price
29/12/22 by Andy
Easy to use, good value for money, parcel arrived next day.
29/12/22 by Mrs Gent
Fantastic collection and delivery of parcel next day service very nice parcel forceon delivery and collection
29/12/22 by Steve in Bolton
Very quick and accurate. Excellent service.
29/12/22 by Andrew Munro
What can I say it was a simple transaction everything worked Our parcel was collected yesterday as arranged. Previously they sorted out a problem I had with a parcel to China & got me a refund. Excellent.
29/12/22 by Keith Turner
An easy to understand on line service
29/12/22 by Steve Ball
So easy to use. Dropped parcel at local shop delivered 2 days later. Brilliant
29/12/22 by Ml Brierley
Easy booking and all went smoothly
29/12/22 by Bart
if i could give a zero i would sent a package toi a freinds for xmas day one of the items got smashed into bits now passing the buck saying im not emtited to comapteion when i insured the package they ruined a perfelty good xmas day dont use this useless company unless you want your items in bits
29/12/22 by Jeanette Williams
Straightforward and helpful service
29/12/22 by Katherine Bellau
Selected Courier. Seems reasonable from a punters point of view that Courier is Courier. But apparently not. Only certain Courier parcels can be dropped off at some Courier drop off points. Courier parcels as sold via your site must be dropped at a diffrerent Courier point than the Courier point advertised online, in the shop window and as directed by your site. Courier does not mean Courier. You nedd to make that much clearer!
29/12/22 by Williams
Straight forward
29/12/22 by Customer
Parcel collected last Thursday and arrived in India on Tuesday
29/12/22 by Paul Hansord
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
