We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,609 reviews.
Brilliant quick service and a very helpful driver!!
19/01/23 by Suzette Bell-simmonds
The easiest way I have found to sent parcels and track them.
All the best parcel companies in one with their best solutions to make life easier when I parcel need to be posted.
18/01/23 by Pablo Reinoso
Efficient service
18/01/23 by Mr Berman
Completely failed in processing my pickup service, I tried to order a pick up through your services with Parcel force and they just left a card even when we were in. I’ve rescheduled the pick up but they’ve failed to collect again.
18/01/23 by Customer
easy to use and see
18/01/23 by mark dickie
DO NOT USE. I sent a DPD package from UK to US (no strikes or anything was on) heres the list of issues in chronological order - it took DAYS to be picked up - it had an "attempted" delivery when it finally got to the US but the address was completely fine so I messaged Parcel Monkey and they said they would get in touch with DPD. it took 2 WEEKS and 5/6 emails and then the tracking changed to return - when the package was returned to the UK, parcel monkey then tried to charge me £6 to just return it back to me (unsure why this is the case. ANY other courier company does not charge) - Parcel monkey assistants are useless. they copied and pasted a message from DPD which didnt make sense and could follow up ANY of my questions. - I find out today the item was returned to sender (I had no knowledge of this) and guess what, its returned to an unknown person. so now the package is lost and 4 weeks late and just to confirm how useless they are, I sent another package of the same goods to the SAME address using another courier and it arrived in 5 days. DO NOT USE PARCEL MONEY.
18/01/23 by Richard Stoke
Quick easy to use service
18/01/23 by Customer
Delivery was collected and delivered as planned but the driver just took the parcel from the warehouse without signing the outgoing documents.
18/01/23 by Chris
Great service from start to finish....
18/01/23 by Bob Lloyd
Item still not delivered- in my experience using Evri is again very unreliable, their excuse that the recipient of the goods was closed when as a business it’s open Monday to Friday is a typical response. Also no advice about when to deliver. I shouldn’t have selected Evri as the delivery option. Please sort this and get my goods delivered.
18/01/23 by Chris Whife Customer
On time and reasonably priced
18/01/23 by Chris John
Easy to use , good prices , kept notified throughout
18/01/23 by Ian
PARCEL 24 COST £49 FINALLY COLLECTED ONE WEEK LATE
18/01/23 by glenn atkinson
Interface easy and functional. All went very smoothly
18/01/23 by Rex Northen
Easy to use parcel arrived at destination quickly
18/01/23 by June Hicks
I cannot recommend highly enough. Was picked up on time. Very impressed with the the service provided at a reasonable price.
17/01/23 by Neil M
Easy process from booking amd label printing also gave me more options as other sites
17/01/23 by Natalie HARGREAVES
Great service and a good price with UPS who delivered perfectly.
17/01/23 by Andy
Speedy delivery. Best price. Great service.
17/01/23 by chiko
Better than evri thats for sure...
17/01/23 by robert
Collected & delivered within agreed time frame. Very good value for money ????????
17/01/23 by JC
First time Ive used you. I sent a parcel by DPD to the US and the whole process from your website was clear and straightforward. And the pickup point was within easy reach. The parcel was also delivered ahead of time and in perfect condition - thank you!
17/01/23 by Margaret Mccormack
As always, very easy and very good service
17/01/23 by Barrie Fowler
The comparison prices were very good and allowed me to make an informed choice of carrier
17/01/23 by Customer
Ease of booking. Communication about the delivery and speed of delivery. All very impressive.
17/01/23 by Michael Green
Collection did not happen when it was supposed to, very hard to communicate with the company
17/01/23 by Andrew
Delivered on time
17/01/23 by Peter Gadd
Express delivery, very good service
17/01/23 by Christopher Ritchie
Always provides a great service ! Easy to use and reliable and plenty of options to choose from. I always use them over other providers.
17/01/23 by Tina
Selected DPD as courier, but had to drive 6 miles to drop off point. DPD did a great job though.
17/01/23 by Simon, East Sussex
Parcel got safely from a to b but took longer than the anticipated 24 hours
17/01/23 by lynne.darby
Me too: Parcel wasnt collected. Courier updated their status at the very end of the day, but still no update from PM. Apparently it was too much to hope that it would be automatically collected the following day, and now its my fault for waiting until the following morning before contacting PM.
17/01/23 by Mark Summers
My experience has been really bad hence why I’m writing this review. I am not just complaining for the sake of complaining. Normally I can sort the issue with the company and so no need to write a bad review, but a solution is proving very difficult. Honestly, I would avoid. I chose them because I was returning an item from Dormeo and they recommended to use Parcel Monkey. I did not question this as Dormeo are a respected company, so I used Parcel Monkey’s service without hesitation. I bought increased compensation (£125) which, at the time, gave me increased peace of mind. I sent my parcel on 20th December and it is now 17th January. No change in tracking details since 30th December yet they are ignoring my requests for a refund and constantly saying they will chase with the courier (Evri). It’s obvious my parcel is lost. Choose a more reputable company even if it’s slightly more expensive! Go direct instead of using Parcelmonkey as the middle man. When you think about it, there really is no need. It’s adding another layer to the process which complicates matters. If a similar experience to mine has happened to you, contact Citizen’s Advice for advice. They will advise you on best way to recover your losses. This service is unacceptable and they should not be allowed to get away with this.
17/01/23 by Jenny
Always easy to get the package booked in and label printed
17/01/23 by Chris
Excellent service.
17/01/23 by John Parkins
The online booking was such an easy process and my parcel was picked up and delivered within the specified time frame. It was also very good value for money. I would definitely use Parcel Monkey again.
17/01/23 by Mr Patrick McLoughlin
Excellent international service on a 2m tube that I sent to Finland was there in a week as promised Thanks
16/01/23 by Gary Kounnis
Good as usual
16/01/23 by P Richardson
A user-friendly website that produced a very competitive quotation.
16/01/23 by MICHAEL PHILLIPS
I needed to get a parcel delivered to a family member & clicked onto Parcel Monkey, paid, printed the label & the next day collected by Evri then delivered within 2 days in good condition, excellent service & result! I will definitely use them again.
16/01/23 by Mark
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