We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
Easy to understand Web-site.
Gave lots of courier options for our enquiry and the whole experience was very straight forward and stress free.
27/12/22 by Robin
Excellent collection and drop off the next day, nothing to fault they did exactly what they said they would do.
27/12/22 by Don
We sent fresh turkeys on the 21st of December in the hope to get them to their destinations ready for Christmas- with parcel force the only available courier to deliver - but with the threat of strikes, it was a worrying time, however, parcel bound force collected and delivered everyone parcel on time. Thank you Parcel monkey and Parcel Force .
27/12/22 by Kate
Booked with Parcel Force, parcel wasnt collected for 2 days!! And it was supposed to be on a 48 delivery
27/12/22 by Mr D Cooper
Problem with the delivery , I send my parcel to Italy to my sister , some clothes for gift for my nephews ... now ups is holding the parcel and ask 120£ for duties ... but dont understand why duties for gifts ... this is supposed to explain before sending a parcel ...
27/12/22 by urbani, gianni
The parcel hasnt even been delivered yet. It was sent on 15th December and meant to arrive within 3 days. Plenty of time for Christmas. No delivery yet. It doesnt even warrant one star but I dont have an option for zero stars.
27/12/22 by Emma Goodman
Easy to get and compare quotes and simple to book a delivery slot.
27/12/22 by Ruth White
Website dead easy.
Does what it says on the tin
27/12/22 by JudeH
All fine until parcel arrived in Germany then email to addressee saying parcel is at depot. No address provided so hours spent at both ends trying to track parcel. Eventually located and collected. I assumed that the parcel would have been delivered to address on parcel.
27/12/22 by Valerie Webber
Dropped parcel at local Orpington drop off chemist point, queued to be told they no longer have parcels picked up from their venue, despite looking it up that morning and no notice on window. At every point, delivery has been delayed at each depot. It hasn’t been delivered yet, so we are keeping our fingers crossed. It was dropped Tuesday 20th, and got to first depot that day, took till 22nd to be sent to next depot Hinckley, hasn’t moved up to today and we have no idea when it will be delivered to Leeds.
27/12/22 by janet currie
Found me the cheapest courier and got it to where it needed to be in the time they said they would- bosh!
27/12/22 by Paula
Dispatched on a Monday and arrived in Switzerland on the Saturday morning as it was Christmas time and the volume of parcel was really high! Amazing service even in such a busy time of the year.
27/12/22 by jayson
Excellent service - would definitely use again.
27/12/22 by Colman and Lee Resources
very good service collected when they said they would and delivered the same. the driver was helpful and courteous, overall great service.
27/12/22 by Ann Williams
Delivered safely and on time. Tracking easy to follow
27/12/22 by Dear Mr Thomas
Very simple process to download shipping paperwork etc. No searching for post offices that are still open or queuing behind belligerent old people who take an eternity to buy three stamps!
A very reasonable cost for the shipping and it arrived just before Christmas as anticipated. I will use this service again.
27/12/22 by Simon
So easy to use. Just measure and weigh parcel and up comes options of couriers. Choose the one you want, usually one of the cheaper known ones and complete details on screen, deciding if you want to take to local shop or arrange a collection,,,,sorted!
27/12/22 by Granny
Easy and straight forward to use
27/12/22 by Rebecca Rodda
I dropped off my parcel at the local Evri shop but it still hasn’t arrived. I am upset as it contained Christmas presents and I felt very smug using parcel monkey rather than Royal Mail and was confident that there wouldn’t be any delay. The tracking just says “delayed” which isn’t helpful.
27/12/22 by Mrs R Scott
Easy to use, good comparison site
27/12/22 by Caroline Ewens
Easy and reliable.
27/12/22 by Raymond
Very easy to deal with
26/12/22 by linda
Easy to book parcel picked up and delivered on time will use again
26/12/22 by Diane
Done what was asked
26/12/22 by davie j wilson
really great as usual
26/12/22 by Customer
we tried other companies but we were concerned the parcel we sent to N Ireland arrived on time and undamaged thank you!!!!!
26/12/22 by MRS PATRICIA PAGE
The Parcel Monkey website was easy to use and the information was clear. I ordered two UPS courier deliveries. One was delivered a day late and the other was delivered to a collection point rather than the address I requested. No notification for either of these events was sent to me and no card was left for the recipient. I only discovered this information when I thought Id check the tracking information.
26/12/22 by Caroline Jones
Very expensive, used to be competitive
26/12/22 by Jeff bridges
Very impressed!!! A service I will be using more often, super efficient next day delivery over the Christmas period. Thank you!
26/12/22 by Sarah
Easy to use this site to find the most competitive parcel rates. Have used before - can say the service is extremely efficient! Would highly recommend.
26/12/22 by Vivien
Arrived when expected.
26/12/22 by K Rigby
Hello.. The services inside the Kingdom you are using are excellent, but when I entered Egypt they were asked to pay an amount of approximately 4400 Egyptian pounds. This was not mentioned at all when I paid the shipping fees and did not mention any details for this, as I considered it a fraud because I did not know about it in advance. Greetings
26/12/22 by Abdurrahim Saadi
First rate service, UPS, next day delivery.
26/12/22 by Susan
Did what need to be done whilst Royal Mail were on Strike. In fact I doubt we will be going back to Royal Mail for our deliveries
26/12/22 by Stuart
Parcel still not even on its way after being collected 6 days ago
26/12/22 by Rachel Louise
Im writing this review after several requests from Parcel Monkey. It only applies to the service PM provided, not the carrier. I was sending a parcel weighing 0.5kg to an EU country. PM showed Parcel Force Euroeconomy as cheapest option, which cost me nearly £14. I also had to fill in an online export form, including a HS code for Customs for the item I was sending, that I first had to find on a gov.uk website. Then PMs form kept rejecting it as an invalid code! Eventually I found a code for a similar item that it accepted. After getting the address label etc. from PM I dropped off the parcel at the post office. I then discovered I could have sent the same parcel by Royal Mail for about £8! So using PM was bit of a waste of time and money.
26/12/22 by Customer JD
Parcel sent 2 weeks ago still not delivered there’s no tracking available there’s no phone number and can’t contact on live chat your service is terrible
26/12/22 by Philip Johnson
Arrived within 24 Hours. 2 very large 25kg packing boxes. With no Damage
26/12/22 by Terry
Great easy to use
26/12/22 by Lisa Abbott
Cancelled my collection with out notifying me
26/12/22 by Candice Turner
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