We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,356 reviews.
Polite and professional
26/12/22 by SIMON
Happy with the speed of the delivery
26/12/22 by Customer
Appalling! After 10 days since posting our parcel hasn’t even left the country! We will never use parcel Monkey again.
26/12/22 by Duncan Wise
Good until the courier failed to deliver and then the courier said it was Parcel Monkeys responsibility to chase the compensation since it was booked through them and good luck with Parcel Monkey providing any help. My advice? Book direct with the courier.
26/12/22 by mac30
With all the bad press for Evri, they did a great job for us through Parcel Monkey. Will definitely use again.
26/12/22 by Customer
QUICK DELIVERY ON TIME
GOOD COMMUNICATION
26/12/22 by Customer
Quick and reliable
26/12/22 by Kouame fidele arthur atta
Quick and reliable
26/12/22 by Kouame fidele arthur atta
Posted in plenty of time, was meant to be delivered the day before Christmas Eve and it’s still not arrived. Stuck in customs apparently with no contact to me (the sender) or recipient. Family members who have come a long way do not have their present and will now have to have reposted to them late. Shipping already was expensive and now I have to pay more but mostly disappointed they were not delivered and no contact was made.
26/12/22 by customer
Parcel arrived with a hole in it about the size of an adults hand, small items could have been lost from inside.
26/12/22 by Customer
My parcel has not been delivered yet so is late for Christmas!!! There has been no update from Evri since Thursday 22nd December so I have paid £9.58 to NOT get my parcel delivered on time even though your website states that Evri was operating normally.
25/12/22 by Alan Mitchell
Door to door service and quick delivery
25/12/22 by Tracy Caines
Parcel was not picked up as requested and paid for. After waiting 4 days and contacting the courier, I ended up taking the parcel to the courier drop off myself. Very inconvenient as my mobility is poor - hence why i booked a pick up.
25/12/22 by Alli Ward
The parcel was supposed to be delivered on Thursday. I paid £60 for the service so that my grandson would receive it for Christmas. The parcel has not arrived. Very disappointed. I do hope the parcel has not been lost by yourselves and it will eventually be delivered to my grandson Mark
25/12/22 by Mark Butterworth
Did what was asked
25/12/22 by Muriel Heppinstall
Collected parcel on the 15th of December still hadnt arrived on the 25th of December,we chose everi should have known better, wont be using them again
25/12/22 by Mr Nash
Easy to book, good service. Delivered on time
25/12/22 by Kate
Incredible service - DPD delivered within 24 hours during the Christmas post (18 Dec). Very happy!
25/12/22 by Kate
Booked a next day delivery at a drop off point for Courier, i was sending some spares back to a company address. Courier tried to deliver to the company outside working hours so was not able to deliver. The parcel then got delivered back to parcel monkey. Parcel monkey then decided to charge me over £16 to return the item to me when Courier should have returned it my home address. I am now out of pocket over £25 due to Courier and parcel monkey. So beware!!!!!
25/12/22 by jeff barker
Easy to book, pay and drop off.
Delivery made in excellent time.
25/12/22 by Sarah Morris
Made sending a parcel straight forward, offering various services and prices.
25/12/22 by Andy
Very easy to follow website with clear instructions for international posting . Plenty of choice of carriers and prices
25/12/22 by Julie Lee
Great value, easy to use and all parcels arrived in time
24/12/22 by AM - Lancashire
Delivered from UK to USA in 2 days, excellent service, will be using for all my US bound packages from now on
24/12/22 by Becca
Parcel Monkey made sending Christmas presents so much easier and no queuing for ages in the Post Office!
24/12/22 by MRSLOUISETHOMPSON
delivered the parcels on the wrong day caused the recipient lots of problems the parcels were left in a insecure area and could easily have been stolen. One parcel was of significant value. This type of service is an acceptable
24/12/22 by PAUL G
A smooth and simple transaction.
The parcel was delivered safely and on time.
24/12/22 by Patrick McCreanor
The whole process from Parcel Monkey was dealt with really well. They followed up a delay in delivery, not their fault, and kept me up to date with developments. I would certainly use them again.
24/12/22 by Don Corry
The parcel has not arrived more than a week later and no updates or responses to any messages. Still do not know where the parcel is, when it will be delivered and whether it will be delivered at all.
24/12/22 by Customer
I have booked to collect parcel with Parcel monkey on 22nd Dec and paid for 10.79 for next day delivery. this item should collect on 23rd from Ilford but its was not collected and mentioned in DX courier status is unsuccessful but no one didnt come to collect the parcel. we are paying high cost because of fast delivery but item is not collected and cheating customer. so its not happening not only this time , i have faced this multiple time. I wont recommend this service anymore and its waste of your money.
24/12/22 by Tamil Selvam
Quick and efficient service highly recommended
24/12/22 by Judith Howes
Very speedy delivery
24/12/22 by Christynan
A little delayed at Romania end, sadly recipient had to pay significant VAT on it, despite being a gift. Good tracking with DPD
24/12/22 by Kathryn Mccormick
Gave great recommendations for the most appropriate couriers who proceeded to deliver my parcel in a great time and in one piece ????
24/12/22 by Alex Cartledge
Sent on Monday for Wednesday delivery and still not been delivered ☹️
24/12/22 by Customer
Used Parcel Monkey for a few years now and arranging collection and delivery is so easy. Couriers Used UPS and DPD have never let me down, very reliable. Excellent service and stress free.
24/12/22 by Sue
Got there, more than can be said for the other lot!
24/12/22 by bpm351
Good website. Clear information. Cheaper than going direct to Parcelforce. Ease of handling customs documentation.
24/12/22 by Robert Taylor
A great way to review options for parcels
24/12/22 by NIG3L
Fast reliable service. On time and great tracking.
24/12/22 by Darrin Daniels
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
