We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,609 reviews.
Easy to print and pay online. The package arrived within the expected shipping time.
13/01/23 by customer
Paid for next day collection and guaranteed next day delivery with extra insurance. When contacted they say the guaranteed next day doesnt include collection, so if they miss collection, tough luck. Parcel wasnt collected the next day but the day after, then the parcel wasnt even delivered. Parcel monkey havent refunded the postage as per the extra insurance even though its been collected and the next day guaranteed Parcel is now three days late. Pathetic.
13/01/23 by Huw Powell
If your thinking of using Parcel Monkey for overseas, my advice is don’t . They are unreliable and use 2nd rate couriers from your door . Best to go direct to a well known reputable courier.
12/01/23 by Mr Phillip Parker
Parcel still not been delivered!!, was supposed to be picked up from me on 6th Jan, no one came , on 9th Evri agent delivered next door, I asked her what I had to do, she said she didn’t know as the system was ****!!. She took my parcel to depot and sorted it all for me. My instructions were to leave the parcel at the back of house!!, parcel delivery was attempted today but didn’t leave at back door as per my instructions.
12/01/23 by Susan Phillips
Used parcel monkey for the first time. Prices were competitive and options were varied with different delivery companies. Printing off label and drop off was simple. Unfortunately everything was downhill from there. Selected 2-3 express delivery option. Dropped off the parcel on Thursday afternoon. Had not heard back by the following Monday. Had been checking the delivery link tracker and nothing was uploaded. Contacted Parcel Monkey and was advised the parcel would be delivered following Monday. Which would mean the delivery time was more than 6 working days. Only response I got from parcel monkey was “these things happen.” Won’t be using Shuna
12/01/23 by Mr D Chu
Excellent service and easy to use and track items
12/01/23 by HORSE HEALTH SOLUTIONS
Aberdeen to Canada 6working days use you all the time and never let me down
12/01/23 by Margaret Marcella
First class service from start to finish. Quick , easy , efficient and very cheap????????
12/01/23 by A. D Stanton
Very good for comparing prices and viewing different options for couriers
12/01/23 by mahesh Pindoria
It didnt take long to get my parcel to Australia.
Just a week. Very pleased.
The only downfall fall was the cost.
12/01/23 by Amanda ralphs
Great service and communication, also a great price, only issue was Parcel force strike action which is not under parcelmonkeys control, would definitely recommend this service to friends
12/01/23 by Sandy
It says everything promised booking was very easy and th timing was punctual collected on time delivered on and the price reasonable what else you want
12/01/23 by Latif
Very simple to use. The courier I booked came exactly when they were supposed to... Parcel was delivered next day. Excellent service
11/01/23 by Tracey
Easy to set up a parcel collection from the site and good value. Only additional improvement would be if the time window for collection could be narrowed down to within a few hours rather than waiting all day, but otherwise all good
11/01/23 by JASON BATEMAN
I sent a parcel to my 5 year old nephew on 24/11/22 and paid £37.64. Parcel was to be delivered on the 6th of December, 2022 at the latest. Parcel Monkey mixed up delivery providers by initially stating that the parcel was to be delivered by DPD when in fact it was UPS. I used the UPS Link I was provided but there was nothing to pay even though I was asked to pay using the UPS link. By this point, I was in Canada and I then contacted UPS Canada directly and they confirmed it was the exact same parcel which was supposedly to be delivered by DPD. I asked them to update the delivery address and email address (since my sister moved in the almost 1 month it took to deliver the parcel), still no contact was made to my sister. UPS told me that any change/update needed to come from Aramex (yet another company in this transaction) who were the sender on file and someone declared a higher value for the goods. I contacted Parcel Monkey to let them know what I was told by UPS and they proceeded to tell me that my parcel would be destroyed. My property was destroyed when the mistake was from Parcel Monkey and their partners. Could have just taken the gift myself.
11/01/23 by Chika
Parcel picked up from my home, smooth transaction, competative price and next day delivery. Great service
11/01/23 by Alan C customer
Parcel was picked up and arrived 3 days later.
Couldnt have been easier
11/01/23 by John Whitcombe
Efficient service and courier was polite and pleasant
11/01/23 by E Llewellyn
Horrendous service, communication terrible and would not advice
11/01/23 by Anna
Delivery made on time
11/01/23 by james crawford
Easy to set up and arrange, and to compare prices between different companies.
11/01/23 by Mike Corbett
Annoying that cannot call customer service, they have no phone contact. Found online chat unhelpful, my parcel is missing and all they can repeat is that its been delivered
11/01/23 by Pat Farrant
They did exactly what they said. Collected the parcel and delivered within 3 days. And I was able to track and see when it arrived, who accepted the delivery along with the time. Only second time I have used them. But will definitely use again.
11/01/23 by Judith
Sent the parcel back to me for no apparent reason, been trying to get a refund and no getting anything back. So paid £15 for nothing. Will not use again as so unreliable and seem to have wasted all my time and money ? It was sent as a global priority delivery.
11/01/23 by Friend of Ted
Excellent service and so easy to use
11/01/23 by Mrs T Littler
Simple straight forward process
11/01/23 by The norwood School
All good at the start Delivery a nightmare Another£15 to pay after delivery Lesson learnt go to your local post office might take longer but with no issues Wont be using this service again
11/01/23 by Mrs C
Very good, fast and reliable service. !
10/01/23 by Maggie Ho
Excellent service shipped to U.S.A in 3 days no problems at all
10/01/23 by Tony
Parcel delivered in one piece and in good time.
10/01/23 by Customer
Really easy to use and always a great service
10/01/23 by Customerdonna
Simple to use. A simple drop off at the local post office and at a reasonable cost. Plus excellent tracking.
10/01/23 by Brian
Super fast & safe delivery by Evri, within 48 hours. Very impressed as always by this company. Many thanks!
10/01/23 by Anita
Good service
Would be a5 if you had a 2 hour time slot like others . Instead of zero notification on pick up.
A message on delivery too would be handy .
Though not as important as there is an e mail with details of delivery.
Also a little more expensive than some I’ve used which were 2/3rds the price .
10/01/23 by Steven Taylor
This site enables you to compare prices and services from different parcel services, enabling you to select the best service for the parcel you need to send. This saved me a lot of time and enabled me to have a large parcel collected and delivered to its destination with minimal fuss.
10/01/23 by Fabian Breckels
parcel hasnt been delivered within the time line given...it is still to arrive at its destination...
10/01/23 by Mrs Tali Atzmon
Delivered on time
10/01/23 by Mark
Parcel Monkey is reliable and I wouldnt send parcels any other way. I send parcels to the United States from England. What I like best is the number of choices to send parcels and all of them offer tracking. I also used Parcel Monkey to send my belongings to England from the United States when I was moving here. Everything arrived safely and quickly.
10/01/23 by Cheryl
Great service. Fast and all my boxes arrived in perfect condition.
10/01/23 by Mikel A. Regulez
Extremely unreliable. They dont get you any updates, so youre left wondering if the parcel will be collected or has been delivered. The courier didnt arrive after one collection attempt so they cancelled the whole service. The support team are unhelpful and unsympathetic. I would avoid at all costs. Ive found booking directly with the courier much more successful.
10/01/23 by Jane
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