We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
Easy to navigate
11/12/22 by Juliette Morley
Collection and delivery as advertised
11/12/22 by Julian Frost
Easy site to use, good selection of services & carriers and drop off or collection options
11/12/22 by Ian
Timely collection and delivery
11/12/22 by Guest
Was charged £74.32 final charge for a parcel which was supposedly either not weighed or not measured properly. I originally paid £25 for this parcel which was under 10kg. I doubt very much it would cost that much, what a rip off!
11/12/22 by David Mamwell
I havent received my deliveries
11/12/22 by Joyce
Great reliable service, easy to use and always delivers!
10/12/22 by Ali sharpe
My parcel arrived promptly to Spain, apparently without any problems.
10/12/22 by Elizabeth Burdett
Did exactly what they said they would and parcel delivered wry quickly
10/12/22 by Customer
First time user. Parcel to Germany. Good price; was apparently delivered in 5 days (pre-Xmas, so pretty good.)
10/12/22 by Nick Hooper
An extremely easy way of sending a parcel to my cousin Swindon
10/12/22 by C Miller
You have sent me an email advising that you have taken an additional £65, in addition to the £18 I already paid. I emailed you on 5th December as this is a huge unexpected cost and I dont understand why it is so much more than the quote I obtained on line. Five days on, I have had no reply.
10/12/22 by Sharon Grant
Smooth easy process.
It was delayed 24.hrs by DHL, even on their special service but parcel monkey was fab.
10/12/22 by K C El Haj
I tried evri with delivery they returnrd it saying they could not find the address though they have delivered there before sent it back by UPS they delivered it next day and have never been there before
10/12/22 by Mrs Valerie Smith.
Booking process was perfect. Unfortunately parcel (with EVRI) has now missed two delivery slots and is wandering somewhere in the Scottish Islands on its lonesome!!! With EVRI "chatbot" useless and phonecalls £6 each, might I suggest that parcel monkey work with different companies
10/12/22 by Trudie
A superb service that is easy to navigate. I have used it a number of times for domestic parcels for the UK and overseas and will continue to do so.
10/12/22 by Barry
Good choice of deliveries, and prices, parcel collected and arrived as planned, thank you.
10/12/22 by DHW
Reasonably priced. Fast efficient service. Will be using you again. Thank you.
09/12/22 by Angela Andrews
Very good service quick reasonable and reliable
09/12/22 by Carmel
I have just started using Parcel monkey to take Xmas presents to my grand children in Perth WA and Wales. I would have given them 5 stars only there was an issue with my box to Perth. No issue with parcel to Wales. I was informed £5.49 would be taken from my account as my box was 1cm LESS than measurements stated and 0.10 grams heavier than stated. Extra charge was because this caused difficulty for courier loading due to space in the delivery van!!! On making enquires I was told measurement and weight should be as accurate as possible. I think my discrepancies were minimal and as accurate as possible. I will use Parcel monkey again but will take a photo(as I normally do)of box but next time I will photo measurements as well and get PO to weigh for me so I don”t fall into this trap again. I have recommended to a friend as she has family in Australia.
09/12/22 by Jean Crooks
User friendly web page and price.
09/12/22 by TPA
It was very straightforward to use.
09/12/22 by GJH
Easy to book a courier service. Dropped parcel off late Friday evening knowing that it wouldn’t be picked up until Monday but it was still delivered on Tuesday which was excellent.
09/12/22 by Karen
Easy to use. Affordable.
09/12/22 by Uttam Lakhani
Good price and timely delivery. Easy to use website
09/12/22 by Di Dillon
Easy estimate of cost.
No hassle form.
Quick and reliable service
09/12/22 by Rohan Customer
Really useful platform with options of home collection
09/12/22 by CLARE LYONS-AMOS
I made an order for collection through Parcel Monkey. It was not collected THREE times! I can understand that sometimes things go wrong but I can’t understand when those involved don’t seem to care. They responded quite quickly to my emails but initially without seeming to care or apologise. On the third occasion I suggested they might want to get ahead of things with the courier to prevent the same thing happening again but the response was an attitude of shrugged “Let’s wait and see”. I did get one small apology at one point but overall the tone was as if it just didn’t matter and we could just keep trying again forever. I’ll certainly never use them again. I went with someone else who collected first time.
09/12/22 by Jane Golby
Thanks the item arrived on time with no damages, even though it fas not insured for any damages.
09/12/22 by Andre De Beer
Placed order. Was told collection date. No courier showed up to collect. No message from the company. On chasing the company, received message - new date for collection has been set up. Very poor service from the company.
09/12/22 by Surinder Nahal
Unable to contact parcel monkey by account online message. not responding to letter posted messages.
09/12/22 by johnhill
Such an easy transaction.Printing the label, dropping off at local collection store to delivery of parcel was spot on.
08/12/22 by Bernie
Parcel delivery from UK to Paris but apparently just held in a depot somewhere. No attempt at delivery, nor advising addressee where it is located for collection. Booking contract was for a delivery to the address.
08/12/22 by Nigel
Booking on Parcel Monkey was straightforward and easy. I dropped my parcel off at my local post office. It was collected by Parcelforce while I was still in the shop and delivered to the foreign destination in under a week. There were no delivery issues or customs delays. Excellent, especially as it is a very busy period.
08/12/22 by Customer
Request to collect parcel made on Thursday evening and driver collected at 11am the following morning. I was kept updated as to progress and the parcel was delivered on the following Monday. Easy and convenient to use, one happy customer
08/12/22 by Mandy Ross
ABSOLUTE SHAMBLES. Parcels are never collected when booked. Customer service use automated responses and do not care for the inconvenience they have caused. No guidance provided for strikes e.g. Parcelforce. Claims Team only refund what they think is appropriate and not what you need to claim. No regard to business owners and the time and money wasted on dealing with issues that could have been fixed if customer service was actually customer service. Customer service from a real monkey would have been miles better.
08/12/22 by MiHOMEUK
Easy website, very clear with instructions
08/12/22 by Susan Langton
Website was easy to use, allowed comparison of companies and prices were better than going direct.
08/12/22 by Kathryn Nuttall
The Parcel has not been collected
08/12/22 by Phil Cake
recommended, great service provider
08/12/22 by MR G
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