We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,357 reviews.
Smooth service
18/11/22 by Tim B
Always collected and delivered on time .
18/11/22 by customer
It should have been simple parcel delivery from London to Paris. Delivery is now long overdue and no one can tell me where it is or when it will be delivered.
18/11/22 by Customer
Parcels get collected as requested so all OK. Losing stars for CONSTANTLY asking for reviews after EVERY collection. Getting tedious.
18/11/22 by Andrew Farmer
i was ripped off buy your company taking money out of my account (double the original amount) because you didnt agree with my measurements which if anything could only be millimetres, i defiantly wont be using you again
18/11/22 by Customer
Fantastic Service
18/11/22 by Lisa Woolley
Easy to book a collection.
Pricing was very competitive.
The process was hassle-free right from the first search on the internet all the way through to my client saying “it’s arrived”
18/11/22 by Old Buck Restorations
Parcel monkey made it all SO easy! Amazing customer service, thank you.
17/11/22 by Nuria Luheshi
Easy to use and got exactly what I paid for. Cheaper than other sites also. Would definitely recommend
17/11/22 by Jo
Had glass tables delivered with care and on time
17/11/22 by VODKA BAR WINCHESTER
Just great service no hassle
17/11/22 by Mrs potts
I sent a parcel for my grandson to Mauritius. I normally send it by Royal Mail which takes around 8 weeks. Parcel Monkey delivered within a week, well done! Excellent service and very pleased grandson. Will definitely be using them again. Very simple to do, request collection/delivery online, parcel collected from door. Paperwork printed from my printer, all so simple!
17/11/22 by Debbie Arthurs
Easy to use, reasonable price
17/11/22 by James
The Parcel Monkey aspect was fine but the courier service offered and selected (Evri) has been very poor - parcel picked up on time but still not delivered 10 days later
17/11/22 by fiona weir
Great help on an uncollected parcel
17/11/22 by angus classic bikes
Easy to find the cheapest price and reliable couriers. Pleased with the service.
17/11/22 by DN
Paid over £30 for a radiator to be shipped. Weighed on site as 32kg before shipping, which matched the advertised weight on the box and from the manufacturers advertised package weight on their website. A few days after delivery, ParcelMonkey contacted me to say they were charging an additional £76 due to the package supposedly being weighed as 40kg when they received it. A parcel doesn’t grow 8kg while in transit! Absolute con artists. I will not be using this service again and wouldn’t recommend to anyone.
17/11/22 by Jonny Horrocks
Easy pick up, good website. All worked well with no anxiety
16/11/22 by Mr Harold O Jones
Delivered on time as reqested and tracked successfully
16/11/22 by Tony
unbelievably cheap international shipping prices, with really good explanations for customs etc. great website
16/11/22 by Customer
Parcel was delivered earlier than planned but picked Royal Mail/parcel force NOT envri for delivery
16/11/22 by Customer
You did what you said you would do!
16/11/22 by Customer
Very reliable company
16/11/22 by Philip ashton
Parcel still not arrived
16/11/22 by Jan Fabius
Such good service. Very reliable. I’ve used several times and always on time.
16/11/22 by Rebecca Murray
I do not know if you have a Policy of employing disadvantaged people out of kindness and consideration as your Employees all appear to be dumb. (they do not speak). Also they do not appear to understand or grasp the meaning of FRAGILE as I witnessed the Courier today DROP the parcel, not place it, on the van back trailer board so he could open the back door. A little training in basic manners and care and consideration in handling parcels would not be wasted,
16/11/22 by NORBURY FAIRCLOUGH
Easy to track, fast delivery.
16/11/22 by Simataa Twabushalila
Simple .. easy and ON TIME pickup and delivery!
That is all I want and expect.
You DELIVERED .. Literally.
Excellent servise.
16/11/22 by T. Slade
Not going to use this 3rd party company again go directly to the courier Got over charged on a parcel that already cost £17 and I over compensated on the parcel dimension Challenged the extra cost Oh and no response or reply ????
16/11/22 by Christopher Babb
My parcel was collected promptly and delivered to Norway quickly and safely. Parcel Monkey also helped me to fill in complicated Customs forms. Thank you!
16/11/22 by Mrs M Coleman
Not received my 2 refund back yet from my Amazon poor customer services
16/11/22 by Nic Kr
Really easy-to-use website. Easy to cancel and amend orders also.
16/11/22 by Julia Bond
Easy and good value
16/11/22 by Customer
quick pick up and delivery. easy to track
16/11/22 by Customer
We dont trust TrustPilot for obvious publicly proven reasons, any requests to review via TrustPilot will be negative for this reason, they are misleading manipulators in favor of their premium paying customers. Use TrustPilot, get bad reviews. Already proven on TV several times. If companies give my data to TrustPilot to bug me for reviews, then I will complain that my GDPR data protection has been breached and leave a negative review. Ho to destroy your brand, trustPilot will delete this soon, which proved my point.
15/11/22 by Tom
Have to say I have to give a negative view because my parcel wasn’t picked up but over seven days. When I try to reschedule can you pick up I was told I had to cancel my original request request again.
15/11/22 by Eddie Campbell
all v good and efficient
15/11/22 by Tish
The most hideous mess. Cant track anything, unclear what I needed to do, impossible to contact. Useless. Will never ever use again
15/11/22 by David Harvey
I booked a next day delivery which I expected to be picked up on Wednesday and delivered on Thursday, it was actually delivered the following Monday. No recourse or refund for poor service.
15/11/22 by Robin Colla
Easy way to send your parcel at a very good price. No hassle at all. I know where to come next time.
15/11/22 by Mathew Card
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
