We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,610 reviews.
It was easy to use and no problems
06/12/22 by Denese
It gives me a clear choice of how best to send my parcels
06/12/22 by Plyconic
Excellent service and competitive pricing
06/12/22 by H Iqbal
The easiest process ever . I send lots of parcels to Australia and it’s so better than sending via post office . Gets there very quick also .
06/12/22 by Customer L Nelson
My parcel was sent and has not yet been delivered. No one is communicating with me from your side. Because of this, I cannot receive a refund of £400 due from the company the parcel was delivered to. REference: PM11043784
06/12/22 by Customer
Item was shipped on 24th November and did not arrive at destination. It is now the 6th December. Customer is not happy and Im out of pocket to the tune of £380.00
06/12/22 by Raymond
My parcel should be delivered within 3 to 4 days. Today is day 10, my parcel hasnt even reach the country of destination. Since 30.11.22 no movements
06/12/22 by Marzena
I’ve used them 3 times. Everything went great! No complaints whatsoever! Will use their service again in the future
06/12/22 by Anna
Parcel to be delivered last Thursday 1 Dec. It is still in customs!!
06/12/22 by Lyn
Bloody awful! Booked a collection through their system as my wife and I are disabled but no one collected on allotted day. Called help desk thru ‘chat’ ( waited 20 mins to get thru) girl on other end said I had booked ‘drop-off’ service! Sent her copy of email confirmation of collection service booking but insisted upon quoting from her sheet that I had booked ‘drop-off’! Absolute nonsense and “unable to help me”! Some Customer ‘service’! Won’t be using again!
06/12/22 by Mr Barnett
Easy to follow website, but not many options available. Drop off option suited but pick up option not available.
06/12/22 by Carol Grinszpan
The whole process was so easy. The website is very intuitive and I have a good choice of service suppliers to choose from.
Insurance was offered and taken.
The courier, in his case DHL, arrived on the specified collection day and it was delivered next day across the country with no drama!
05/12/22 by Falak Waheed
Once The Monkey had selected a courier which was working, the service was amazingly fast, helping me to get a sizeable refund days before I expected it.
05/12/22 by Alan Shrimpton
Reliable, prompt, with local drop off.
05/12/22 by Ian B
After measuring my parcel, a tube, with a tape measure, I have been charged an additional £64.60 for a £20 delivery. Absolutely disgusting service, never again will I use this company and I advise anyone else not to. I had no prior warning, just straight out of the account
05/12/22 by John Blewett
Parcel not delivered
05/12/22 by lynn fowler
Good company to deal with
05/12/22 by Customer terry
Good service, although I would have liked an advance notification of the collection of my parcel.
05/12/22 by Paul Ward
Scammers. The parcel originally departed from here was returned by mistake from ParcelForce to Parcel Monkey Depot. Parcel Monkey held it ransom, not wanting to deliver the parcel again back to me only with a fee of almost £17. Shocking. I lost a parcel and have a disappointed client who didnt get what he ordered. Im deeply frustrated and there is nobody to speak to. At ParcelForce they were shocked that the parcel was returned to Parcel Monkey depot through the label provided by them. Clearly a scam.
05/12/22 by Tara
Efficient and quick collection. Clear online instructions.
05/12/22 by SJ Dunster
Easy to order a courier to transport my parcel and it arrived at the time that was given as an estimate. Very pleased with the service
05/12/22 by Geoff Gale
Great fast service
05/12/22 by Susan Gibbons
Managed to book a collection as it was a large parcel. Then 5:30pm on the day of collecting, I was informed that it would not be collected due to the well documented Strike action. Why did the allow a booking with knowledge of a strike. You should have seen the face of the clerk at my local shop when I tried to man handle the package over the top of the counter…
05/12/22 by William Lee
They did brilliantly. After trying and giving up on 6 different companies for sending a parcel to Germany Parcel Monkey made it easy. For filling in details online, then sending me an email link to print out the necessary forms. And they collected the parcel from my porch while most companies seemed to be on strike, and notified the recipient in Germany that the parcel was on its way and where to pick it up.
05/12/22 by Helene Edwards
It was meant to be parcel force 48 but took 5 days to arrive
05/12/22 by Customer
We used your company to send a parcel almost 2 weeks ago, and the parcel has still not been received. I have throes to get intouch, with no luck what do ever
05/12/22 by Dan
Pick up and drop off as expected. We sent an empty suitcase to our daughter in halls to come home for Xmas.
04/12/22 by Customer
Good value & all worked fine, easy to find a drop-off point, and the package arrived in good time and having received only as much of a battering as youd expect.
04/12/22 by Richard Lane
Great service from start to finish .
04/12/22 by cathy allison
Easy procedure
04/12/22 by Nicola
???? fantastic
04/12/22 by Stefan Howarth
The parcel was delivered the next day after dropping it at the shop! Fast delivery with no fuss!
04/12/22 by Customer
Prompt efficient service
04/12/22 by Guest
The parcel arrived quick and the tracker was very useful
04/12/22 by Marina Meccia
Easy to do ,quick
04/12/22 by Customermather
Dpd never even turned up. Got sick of it and just choose to loose the money. Joke
04/12/22 by Customer
PARCEL IS STILL WITH COURIERS.OVER A WEEK LATE.
04/12/22 by joy marriott
Was told package would be delivered in 3 to 4 days. Arrived 8 days later because it was sent to the wrong state. And was told it was delayed due to customs clearance which was not true because I tracked the package Would not be using this service anymore.
04/12/22 by Unhappy customer
The collection was easy, was given updates and a one hour collection slot. Was picked up within that hour slot.
Parcel got held up at Swansea Depo and c therefore didn’t arrive next day like I’d paid for. But delivery was made the following day early in the morning .
04/12/22 by Kate
Good service! Good price ! So quick delivery service!
04/12/22 by Maggie Ho
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