We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Easy to use website & good value
20/06/24 by KSCustomer
All good, fast, safe delivery!
19/06/24 by Customer
Charged me and then took an extra £76 out my account claiming the parcel was bigger than stated.....unless it was double the size these extra charges are crazy. So in total cost me over £100 to send back a super light package. No warning either. Just took the money out
19/06/24 by Natalie
It was quickly delivered and many options for sending ! Smooth operation. Will definitely use this again .
19/06/24 by Laura
spot on as usual, clear and concise, system seems to have worked consistently well for me.
19/06/24 by Gerry
Delivered on time
19/06/24 by Customer
Not next day delivery. Paying £30 for my delivery to arrive in 5 days.
19/06/24 by Customer
I recently shipped my wife’s and my clothes to the Isle of Man for the TT races, they arrived back today safe and sound, this saves me carrying all our luggage on our motorcycle holiday.
18/06/24 by Mark
Easy to use, good price and access to efficient, quick couriers.
18/06/24 by L Tarbuck
Amazing service, my 15kg parcel was collected in Southampton on Wednesday morning and was delivered to Enniskillen, Northern Ireland on Friday morning, less than 48 hours. Also very reasonable cost
18/06/24 by customer
Collection & Delivery spot on no complaints
18/06/24 by bryan christian
Good price found and quick delivery
18/06/24 by gill wilkinson
Always good to deal with, a top company.
18/06/24 by richard bryan
If i could give minus stars I would. Paid for a courier who never turned up - twice. No communication from parcel monkey they could not care. avoid avoid avoid.
18/06/24 by daniel fothergill
Good quick service
18/06/24 by malcolm pringle
The timing of parcel delivery was perfect and accurate
18/06/24 by Customer
On line booking procedure was simple and quick. The driver turned up to collect exactly when he said he would. I could follow the progress on line every step of the way. Recipient wasn’t in for first delivery, but were in the following day, so all was good.
17/06/24 by Val
Booking was simple and all seemed to be going well, however 6 days later the parcel still hasn’t arrived at it’s destination. I will allow some leeway as it is going to the Shetland Islands
17/06/24 by DAVID BROWN
Courier didnt turn up for the parcel I had to take it to the post office after waiting in for 2 days
17/06/24 by Customer
Very Easy To Use. I Would Highly Recommend. Thank You Very Much.
17/06/24 by Mandy Pritchard
Excellent thank you.
My only criticism is that the tracking info from UPS was too limited forcing me to hang around all day waiting. They could do better.
17/06/24 by Cameron DeCarteret
Still waiting for my package!
17/06/24 by Customer services
Easy to arrange postage, great service to Australia,
Unlike many others.
17/06/24 by Michael
Nobody even came to pick up two shipments that I had booked! Talk about reviews!!!
17/06/24 by Vidushi
See my email 6 June 24
17/06/24 by Ralph Taylor
Easy company to use & provides comperitive comparison prices
17/06/24 by Roger
The parcel was returned to me. I paid £5.29 for the label which had no address on. So I went with Evri the one I use it was only 2.99. However the entire experience cost myself £8.28. But this time it was successful Im just waiting for my refund.
16/06/24 by customer
Such fast delivery! Simple easy process and was delivered within 4 days
16/06/24 by Allie Joe
Easy sending, clear information and then a courier shows up as it was scheduled.
16/06/24 by Wojciech
Parcel monkey decided to take a payment off our card without authorization. Weve tried to contact them about this unsuccessfully. We shall not be using them again. Bill. C
16/06/24 by billy cookson
Easy to use, effective and good value for money.
16/06/24 by Pat
Wonderful service from Parcel monkey
16/06/24 by Vanessa
Excellent service. Really straightforward process to book a UPS courier from UK to Italy. Great value. Posted my parcel on Friday and was received in Italy the following Tuesday using the Standard service. Highly recommend and would definitely use Parcel Monkey as their website was easier to use than the couriers (in my opinion)
16/06/24 by GA Civils Ltd
This is the second time I have used Parcel Monkey to send a package to my daughter in Canada. The online pricing and instructions for sending are clear and detailed and the big plus is that I can drop the parcel at my nearest convenience store. I dropped mine off on the 4th of June and got notification on the 10th that it had been delivered to her door. I shall certainly make Parcel Monkey my first choice for future deliveries.
15/06/24 by M Brough
Their website/booking form was really easy to use. All the major parcel companies gave a quote, so just pick the service thats right for you.
15/06/24 by Stuart Morris
The site was easy to navigate and easy to arrange for the collection and delivery. Price was excellent and the updates once collected and the parcel on its journey to me informative. The parcel arrived in excellent condition, and when advised it would, so all in all 10/10. I have never arranged anything like this before and was really nervous and unsure of how the service would work or not!!! However Parcel Monkey was first class - So, Thank you Very Much Parcel Monkey.
15/06/24 by Customer
No pick up. Collection date was 10th. Yet to hear from them.
15/06/24 by Sofia Khan
I am very happy with the service i parcel did the place safely. I highly recommend Parcel Monkey
15/06/24 by Muhommad
I booked my parcel collection and delivery for 14th June. It had still not been picked up by 4pm but the online help told me it would be collected by 6pm. I sent a photo of it on the doorstep of the house and the help said it was fine and she’s send the photo to the courier. It’s now 10pm and the parcel is still sat on the doorstep. My first time using parcel monkey - and my last. Really angry.
15/06/24 by A Watson
Parcel was collected on the Monday in UK and delivered to final destination in Oman on the Monday. Just 3 days brilliant service and it could be tracked all the way.
14/06/24 by Yvonne Saunders
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