We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
Nice and easy to sort and parcel arrived on time
11/12/24 by Elaine Ingram
Parcel stuck in customs in japan. A christmas gift was sent to japan for my son , its now to many days in and 8 email and converstions with UPS requesting an unaccompanied baggage form , the receiver my son is being asked to go to the airport with a declaration form , passport immigration certificate, visa , parents job declaration etc to pick up a few pairs of socks ski gloves and what were some secret wrapped xmas presents , which are now fully declared and not a surprise .....His work colleagues never hear of this before , Parcel monkey has no phone number , doesnt respond to email . shambles ....UPS will receive the same rating .
11/12/24 by Chris Laird
Perfect hastle free
11/12/24 by Davidson Lee
User-friendly, I would use them again. Good for individuals and businesses.
11/12/24 by Customer
Cheap, but can be frustrating, they don’t seem to use a up to date Royal Mail database of addresses, (over 2 years old) so have to enter manually. When you do select an address (from postcode) sometimes it’s too long to fit on its line ! They need to amend their maximum character lengths. Be careful with package values. If you book directly with a courier, more often than not it will include several hundred pounds of insurance cover, as standard. Parcel monkey will charge you more than the cost of sending your package, just for the insurance!!!
11/12/24 by Frustrated shopper
Very quick and efficient service for selecting the best courier service. I always use this.
11/12/24 by Cary
Easy & delivery wuick
11/12/24 by Jude Clayton
After being messed around by several carriers whose lists of details grew too long to imagine, Parcel Monkeys
Instructions were easy to unserstand and simple to follow.Thank you.
11/12/24 by Mr John Scally
Simple to use and efficient too.
11/12/24 by Customer
Excellent service. Highly recommend.
11/12/24 by Michael
Easy to use service, good prices and very quick delivery.
Will definitely use again.
11/12/24 by Louise Greatorex
Great experience from start to finish, highly informative every step of the way!!
10/12/24 by Rachel Stocks
Amazing, the parcel arrived at my sisters in Virginia. Thank you
10/12/24 by Customer
Very good price and parcel arrived on time and very easy to track through the postal service
10/12/24 by Customer
Good clear instructions to pack and post parcel. Delivered in good time. Clear tracking.
10/12/24 by Beryl R
Parcel was picked up according to schedule and delivered successfully.
10/12/24 by Mike
Fantastic company with great prices.
Use them all the time to send parcels to Norway always arrive on time and complete
10/12/24 by Customer
Excellent service at a good price. Large package sent from UK to US west coast via UPS. Collected promptly and delivered 4 days later at a price that was less than using UPSs own website. Couldnt ask for more.
10/12/24 by customer
The whole service from start to finish was efficient and super quick.
10/12/24 by Customer
Easy to use website with competitve prices.
10/12/24 by Mr D Welch
Used parcel twice now great price and service will use again ????
10/12/24 by jonathan hope
Very simple process and has saved me time and money on deliveries.
10/12/24 by Andy F
Efficient and good value
10/12/24 by Ivan Berryman
I booked my parcel with UPS via Parcel Monkey on Monday afternoon and was told it would be collected on Tuesday between 9am and 5pm. On Tuesday I received an email at 4.51pm notifying me that the parcel had been collected which it hadnt. I then expected the parcel to be collected first thing Wednesday which it wasnt. On Thursday afternoon I phoned customer services at UPS to complain about their service and they said the collection would be made on that day before 4pm which it was. On Friday our customer complained of non-delivery and cancelled the order so we have since had to pay for its collection from our customer (in Eire) so the whole experience has been a disaster!! UPS agreed to deliver the parcel FOC but to date, Parcel Monkey havent passed this on. On top of this Ive had to pay for a remote collection from Eire which was considerably more expensive than the original delivery cost.
10/12/24 by Trevor Littleton
Very straight forward site to use, courier turned up as stated couldnt ask for more
10/12/24 by Hockmeyer Motors
Seems to be a sharp practice of charging for insuring valuables then in the small print, excluding valuables. Not impressed. Should be illegal. Either you pay for extra insurance and your item is insured or you dont you cant have it both ways.
10/12/24 by Joe McMorrow
Did exactly what it said on the advert. A parcel coming to me from another parcel company took 5 days longer an cost more
09/12/24 by clive
I saw your driver pass my house twice at speed at about 2.30 today. I tried to wave him down but no luck.
09/12/24 by Rob Lewis
Ease of booking, pickup, and on time delivery
09/12/24 by NG
I have used Parcel Monkey for many years, mostly without issue. Recently though, their service and communication has deteriorated drastically. Now any shipments that have not, or could not be delivered, are returned to Parcel Monkeys office and not the sender and despite my efforts and enquiries they still have two of my shipments at their office with no effort made to return them to me - the sender. One of which they have had for over a month! So PLEASE BE AWARE that if your shipment does not get delivered, it will be returned to the office of Parcel Monkey and youll find it difficult and time consuming to recover your, or your customers property. Heres a transcript of my many recent messages in an effort to get my shipments to me. Note the absence of any replies from Parcel Monkey. They simply no longer care! You Sunday 8th December 2024 @ 16:19 Its been a month since I posted this and your returns department has still not contacted me. Can we consider it lost and make a claim? Thanks Maureen from Parcel Monkey - No reply You Wednesday 4th December 2024 @ 18:14 Do you have a number for your Returns Team, as they have still not contacted me and I posted the item three weeks ago? Thanks Maureen from Parcel Monkey - No reply You Tuesday 3rd December 2024 @ 12:44 I NEED THIS SHIPMENT RETURNED TO ME OR AT LEAST A REPLY TO MY PREVIOUS MESSAGES. Otherwise, Ill need to seek legal advice. Regards Maureen from Parcel Monkey - No reply You Monday 2nd December 2024 @ 11:33 Hello. What is happening with this shipment and can you return it to me by Wednesday? Maureen from Parcel Monkey - No reply You Friday 29th November 2024 @ 22:43 Id like to report this shipment as lost in transit. Regards Maureen from Parcel Monkey - No reply You Friday 29th November 2024 @ 10:44 Hello. Its been three weeks since I posted this item and Im still waiting for it to be returned to me. Please advise. Maureen from Parcel Monkey - No reply You Wednesday 27th November 2024 @ 00:48 I need my shipment back. I cant be contacted by phone. I posted this item weeks ago. Your service isnt good enough! Maureen from Parcel Monkey Tuesday 26th November 2024 @ 07:44 Hello, We do apologize for the inconvenience. I will now forward this to the relevant department which can help you with your returned parcel. Thank you. Kind regards, Maureen Jessel from Parcel MonkeyMonday 25th November 2024 @ 10:38 Hello, We are sorry for the inconvenience. Please be advised that the parcel was returned to our office first as you have booked with us. Our Returns Team will contact you regarding this matter. Again, apologies for the inconvenience caused. Kind regards, Jessel ME. Today, 09th December 2024, Im still waiting for their returns team to contact me. BEWARE IF SENDING GIFTS WITH PARCEL MONKEY THIS XMAS!
09/12/24 by customer
In all the years I’ve used parcel monkey I’ve never ever had one bad experience easy to use website and great choice at reasonable prices
09/12/24 by Lyn Lambert
You took my order, I paid the quote for Next Day collection. It was picked up 2 days after the order, no explanation. The package was delivered. I then subsequently received notice Id been undercharged and you helped yourselves to £52 from my PayPal. I immediately notified you that there was an error (my pkg was 7kg but you claim the estimate was 40kg, and the actual was 50kg???). I was informed the relevant department would be in touch within 24hrs. Its now 3 working days and I have had zero response or explanation. That is really poor customer service.
09/12/24 by ian
Excellent and reliable service.Easy to negotiate website. Competitive prices. Option to post or have collected. Parcel arrived in USA from UK on time. Used Parcel Monkey for several years now and will continue to do so. Highly recommended
09/12/24 by Rosemary Nicholls
Awful service, parcel not collected on 2 occasions and so lost the sale on eBay. The mains problem is that you cannot directly call to discuss options.
09/12/24 by Customer
Very simple process to compare prices and to book parcel. For international shipping they make the tedious customs documentation very straightforward.
09/12/24 by Robert Taylor
easy to use ,quick delivery
09/12/24 by Customermather
I put in all my details. Chose the service I wanted which cost under £5, added extra insurance, which cost under £3. When it took me to the next page, the bill had jumped up to over £26. Was not happy, went back and changed to a different delivery service and got it all for under £10.
09/12/24 by Simone McNaught
Excellent price and service yet again
09/12/24 by Customer
Did what they said
09/12/24 by Mr Antony Ferguson
Easy to book a delivery/print labels at a cheaper price than direct with courier companies
09/12/24 by Brenda Skinner
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