We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Although the parcel arrived, the app is still not displsying that it has been delivered. However I received my refund so it must have got there. Everything else was very straight forward and easy to follow.
14/06/24 by Cekb 168
arrived on time
14/06/24 by MSB Associates
Easy to use service
14/06/24 by Sanjeet B
Efficient and easy to use website. Arrived in Australia in 5 days.
14/06/24 by Fizz 47
Horrific company and service. I used parcel monkey to return an item bought online, as the retailers return label wasnt working. I put in the exact size and weight of the item as listed on the outside of the original box, and the total came to £29. I booked the collection through Parcel Monkey, and the next day Parcelforce collected the item in the original box. Yet a week later I was told they were charging me an extra £76 that I had not agreed to and did not authorise, because the size and weight Id submitted wasnt accurate!? I know for certain they were accurate because they were literally on the outside of the box and I measured with a tape measure to make doubly sure! Weirdly, in the second invoice it says the item weight adjustment was 10kg instead of the original 23.6kg I submitted, but the item definitely did not weigh 10kg - and even if it did, why am I being charged £76 extra for a lighter parcel? So in total I paid over £105 to return an item that cost £159. I submitted a message via the Parcel Monkey help centre back in May about this and still have received no response from them. If I had known the return fee would be so expensive, I would have just kept the item and sold it on Facebook marketplace. This business is an absolute scam and I warn everyone to STAY AWAY! There is NO WARNING when you book a service that the charge could be higher if they decide later on that your ACCURATE measurements and weight were not correct.
14/06/24 by Catherine
WARNING !!! I USED PARCEL MONKEY WHO IN TURN USED UPS, I PAID £47.50 FOR A TOWBAR TO BE DELIVERED. THEIR SERVICE WAS SHOCKING, OVER A WEEK LATE, AND TGHAT WAS ONLY BECAUSE I CHASED IT UP ! THEN THEY CHARGED ME AN EXTRA £32.81 SAYING MY PARCEL WAS EITHER OVER SIZED OR WEIGHT... SO BEWARE !!!! THEY JUST CHARGED IT TO MY CARD WITHOUT NOTIFYING ME !!! YOU CANT GET TO TALK TO A REAL PERSON TO COMPLAIN EITHER !! ILL NEVER USE THEM AGAIN !!
14/06/24 by Mr Mcgoo
Best prices
14/06/24 by Miss Natasha Hodkinson
As described
14/06/24 by Peter
Booked parcel using Parcel Monkey, parcel was going to it and booking with UPS estimated 2 to 3 days delivery time. Booked around 1am, and it was advised to drop off parcel at local shop before 01:30pm for UPS to collect same day. Therefore I dropped parcel the same day before the given time. I kept looking at the parcel tracking, UPS did not collect this for 4 days, only collect when I bombarded them with phone calls and chat sessions. Today after 8 days, my parcel still has not been delivered and Ive wasted a lot of time chasing this with their agents. Why tmTicket Monkeys fault? UPS said this collection information had not reached them from Ticket Monkey until I complained and raised
14/06/24 by KHURRAM
For some reason my password keeper didnt record my password. Tried to reset my password via Parcel Monkey (PM), which seems to have worked. Unfortunately, the PM website keeps telling me I have the wrong email address, which I obv dont. Therefore I now cannot get any customer support because I cannot log into my account. This is not very reassuring and now I have no idea how I am going to get hold of PM to resolve my problem? Why would Parcel Monkey provide no other way of contacting customer support without logging in? Time consuming waste of time, hence 1 star and leaves me with a parcel I have paid to insure and send going nowhere!
13/06/24 by TomBo
Delivered the day before
13/06/24 by Customer
Very happy with your service
13/06/24 by Eoghain Maclean
Great rates and excellent communication all the way. Amazing service. Highly recommended. Keep up the good work..
13/06/24 by Amitkumar Patel
Booked collection for today (Wed) and was assured by Parcel Monkey it would be collected and delivered next day. Today arrived, courier company contact and say they are collection tomorrow... questioned it and they fobbed me off. Contacted Parcel Monkey and they said it was booked for today but if the courier says tomorrow then thats right and they have no access to their systems... utterly useless company to deal with. Avoid them at all costs.,
12/06/24 by Paul Griffin
Pleased to say that on the 2 occasions Ive used parcelmonkey they have both been very positive results for my separate deliveries.
12/06/24 by Martin
used to use parcel 2 go always an issue so swopped few years ago to parcel monkey, so easy to use and sometimes better prices. parcel has been looked after with care. who could want more
12/06/24 by Malcolm Goodger
Couldnt track package.One screen saying still in drop off point Another screen saying package in Coventry thats 5 days later. Still dont know if package delivered
12/06/24 by Martyn
Dreadful company to deal with. They raised an extra handling charge because the parcel I sent was wrapped in polythene and they insist it is wrapped in corrugated cardboard. Parcel Monkey used UPS who collected and delivered the parcel undamaged and in perfect condition as was verified by the recipient of the parcel. Parcel Monkey then debited my credit card with their dubious extra charges despite clear instructions from me that they were not to debit my card as I disagreed with them. I would never use this company again and feel I have been a victim of dubious overcharging!
12/06/24 by David Busby
Amazing transaction. Parcel from UK to USA all sorted and booked online. Collected next day and delivered 2 days later.
12/06/24 by Alison
Great service
12/06/24 by Linda Gill
Couldn’t fault it. Easy to use, clear, functional layout. Cost friendly.
I’d previously booked the parcel with Evri, an extra £8 to what I spent here and I’d added extra value and guaranteed delivery too. Ever still to this day have not collected the parcel it was “booked for collection” for three days. Then a notification we’ve lost your packs- it’s not been collected. ????I decided enough was enough. Within an hour: the delivery was booked, collected and already in the system and was delivered the next day ????????♀️ couldn’t have done it better myself- thank you!
12/06/24 by Lois Rosen
Booking, printing of labels and drop off easy. Parcel took a bit longer than stated to arrive but still got there in time for birthday.
12/06/24 by Caroline Cooper
Very efficient
Excellent value
12/06/24 by Judith Boyd
Easy online booking. Fast pick up and delivery.
11/06/24 by John T
Easy to use
Large item measured it i would like to see an imperial option tho
11/06/24 by Ruth
3rd day of non-pickup of parcel. Cant get past a live chat on line with platitudes. Not happy at the moment!
11/06/24 by Graham Roberts
I ordered a FedEx 2 day service and it took 6 days to deliver
11/06/24 by Jonathan
Parcelforce lost one of the boxes and nobody has had the courtesy to update us. A box containing £170 of goods and has caused me no end of issues.
11/06/24 by Jen Swales
After Booking a collection and delivery from our Business address 5/6/24 midday. parcel was arrange to collect 6/6/24. [parcel force] ,Collection never Happened. on 7/6/24 Collection Never Happened and i had to take the parcel to a parcel force out let. I reported this to Parcel Monkey and there Reply was they are not Liable for late collection/delivery. for a 5 day Period. AS ADVISED BY Megan. Parcel Monkey Take no responsibility. of YOUR ITEMS. BOOK DIRECT IS THE LESSON LEARNT.
11/06/24 by gary mason
Easy to arrange, good price and delivered on time
11/06/24 by Mrs Poel
A very good one I am pleased with your service
11/06/24 by Benrabah
I need to know if parcel gives a signature and if it gets delivered to the door or a drop off point.
11/06/24 by Customer
It was very professional ime happy
11/06/24 by Customer
Good price. Easy drop off at post office. Rapid and safe delivery.
11/06/24 by Edinburgh Customer
Easy site to navigate. Reasonable prices.Contact from the company was good using texts.
11/06/24 by Stargirl96
they are total waste of time, as they provide cheap services, but they wont reimbusre you for the liabilty cost + compensation and theya re think fruit item is probhitied but its not and it has been proved its just that they dont want to allow it.
11/06/24 by jiten doshi
Worked well
10/06/24 by Mr John Skewes
Despite completing the customs form, declaring the contents, the parcel is held up by customs, requesting all the information already provided on the customs from the recipient! Added to that, the recipient was advised that the parcel will be destroyed in 5 days if the information is not received - what???!!!!
10/06/24 by Customer
Easy to book parcel for delivery. Great price.
10/06/24 by Brenda Skinner
Excellent service came around lunch time to collect and buyer received it lunchtime next day
Will definitely. Use and recommend again x
10/06/24 by carol robinson
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