We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Excellent service.
10/06/24 by Gavin Whitworth
Always find the best prices. Fast and efficient service. Customer service excellent.
10/06/24 by Steve
I sent a gift to one of my friends in Johannesburg, well at least attempted to. It’s been 4 months and the parcel has still not yet been delivered. I would like a refund if an employee from parcel monkey sees this.
10/06/24 by customer
I recommend this service as Ive used it more than once. Its simple to send parcels overseas and be confident that the parcel will arrive safely and fast.
10/06/24 by Arnold
Very good thank you so very much
Vincent
10/06/24 by Vincenthawkins Customer
Really competitive prices and flawless dashboard! Thank you!
10/06/24 by Marcel Hagmann
Easy to get a quote and simple to book. Would be nice if they offered 3rd party payment service such Paypal etc.
10/06/24 by Richard
Speed of delivery
10/06/24 by Customer
The parcel was not delivered. The delivery company said they attempted delivery but had not. They admitted this when the front garden camera was mentioned. They changed the status of the delivery to say that I had requested to pick it up myself in Nairn, a 35 mile round trip from Inverness. I dont have access to a vehicle in Inverness. I made no such request. So 2 lies. No texts or emails were sent to us. No commmunication whatsoever. Never again. Many hours wasted so next time Ill used Parcelforce or Evri.
10/06/24 by Sage
Both parcels were collected Mon last week by Evri, however, it stated on your website it would be 2-3 days for delivery. Unfortunately they weren’t delivered until Friday 7th June.
09/06/24 by Mrs Bradford
Comparison good but couldn’t print label from Yodel on home computer.
09/06/24 by ANN
Simple to use and many options to choose from.
The only thing I found unclear was finding an option where you didn’t have to print off a label….I was having an item collected from a different address so obviously i couldn’t print off and attach the label to the item,luckily the person at the other end had access to a printer so was happy to assist.
Other than that no complaints.
09/06/24 by john lever
Excellent service as usual - package arrived in USA 3 days after sending.
09/06/24 by Susan
Hi I am still waiting for my goods that have not been delivered to my house, my goods were picked up from AMCP IG11 0DG 1day late, and taken to Gatwick RH10 9ZX Where they are being held, awaiting pickup, you need to use another courier UPS, as Parcel Force does not carry car parts against their policy, so you need to contact me now, 07510016703 Bryan Michael Duff 19 Furzedown Littlehampton West Sussex BN17 5NJ PBML2608200001 Collection Code 488052
09/06/24 by Bryan
They dont tell you that you will be paying customs and international fees that cost as much as the package itself. They know but wont tell you hoping you fall into the trap.
08/06/24 by Riccardo G. Tolli
All good and on time
08/06/24 by Nigel Friend
Very easy to use, very competitive quotes to choose from. Will definitely use again.
08/06/24 by Customer
Awful service. Shipped two dresses at £156 paid over £20 for tracked postage. Parcel monkey have admitted their courier can’t find parcel. Asked for proof of purchase which was sent. Now asking for company I purchased dresses from for a signed declaration they haven’t received items. The company doesn’t have items and can’t use tracking number as it’s through parcel monkey. This has been over 5 weeks of me trying to get my money back
08/06/24 by Jp
Easy to sort and fast delivery.Customer pleased with the service
08/06/24 by Marina Lloyd
Quick and easy price comparison and purchase process.
08/06/24 by Steve
An urgent customer parcel , booked in and paid for next day service with DX , complete disaster , 3 failed attempts at collection , 1 full working week later still not collected, let alone delivered. Had to book a service directly with Parcelforce who collected as planned, Parcel Monkey Still arguing about refunding , claiming they have not done anything wrong and are not liable for losses. DX claim PM did not send shipper contact details....who to believe....both are clearly incompetent based on this performance. PM customer service seem ad-hoc and inexperienced - will investigate alternative suppliers for sure.
08/06/24 by Andy Warnes
Great service, very pleased to have found this company
07/06/24 by Linda Gill
My first time using a courier for either inland or overseas deliveries, and it was reasonably straightforward.
The ParcelMonkey customs webform requires a VAT number or EOIN if the sender is a company. It also says "If not registered, enter Not Registered, which I did, but then when I tried to proceed it was not accepted. So I reverted to private sender and all was ok.
The parcel was duly delivered this week and my customer was very pleased.
07/06/24 by Norvic
Still waiting for my package to arive. Not your fault but Evri
07/06/24 by Paul Young
The tracking does not seem to work very good. It s showing my parcel has not moved for 4 days.
07/06/24 by Kenneth Davies
Simple and easy to understand.
07/06/24 by Steph
Sent a parcel to USA - first quoted courier service ended up as being higher than initial quote so chose second option. Parcel arrived at destination 4 days later . Would use again.
07/06/24 by Mr Griffiths
Message sent to say parcel to be delivered between 8.49 -9,49, arrived at store at 15.30 to be told parcel not delivered
07/06/24 by Alistair Murray
no problems with parcel monkey however some of their partners like parcelforce can be less trustworthy so remember to take pics of your parcels dims & weight in case parcelforce try & screw you over like they tried to do with me. However i still recommend parcel monkey !
06/06/24 by Henry Charles Marott
The online paperwork and calculation was easy, the price very reasonable and delivery was quick and as promised. I’m very happy.
06/06/24 by Ruth Bond
Good service, fast delivery ????
06/06/24 by DP
Rubbish service
06/06/24 by Karina bradlaugh
Fabulous service… easy to arrange on website, took parcel to the local drop off point and it was delivered in the USA 24 hours later. Excellent postage costs and excellent service!!
06/06/24 by Emma Louise
Pathetic customer service, these guys need to learn what customer service needs to look like. It took them 2 weeks to check why my parcel was returned and eventually they said it was my responsibility. Recommend to book service directly through the courier companies , to avoid middleman and the hassle
06/06/24 by Diana Gogitidze
Stole money from my bank account, due to the size/weight scam that couriers run these days. I’m 100% certain I measured and weighed my parcel correctly as I send thousands of parcels a year for my business, but ParcelMonkey took additional money from my bank account WITHOUT AUTHORISATION! Won’t be using them again!!
06/06/24 by Thomas Hall
very easy to find cheapest courier and great service
06/06/24 by Sam
Great fast and easy service
06/06/24 by dinos constanti
Opened a claim on the 27th May, supplied all requested information, 10 days later and no response, absolutely horrendous customer service, they are great when nothing goes wrong but god help you if things go wrong
06/06/24 by Bruce
It was fast & very easy using the Parcel Monkey service!
06/06/24 by Robert Sinclair
It was simple to get a good price for my parcel delivery, and it was delivered the next day by UPS.
06/06/24 by Sara Carless
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