We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
Nice services
09/12/24 by Customer
Can’t believe I’m just finding out about Parcel Monkey UK, it was cheap, affordable, efficient and delivered London to Edinburgh without a hitch. Highly highly recommend
09/12/24 by Philo’s Iphone
Good direct service can’t complain I look forward to using this service again
09/12/24 by Customer
Really bad worst customer service l have ever used please go directly to company when shipping anything do not use these people. They are horrible.
09/12/24 by Fruzsi Bence
Another perfect delivery of an expensive, fragile, cherished item.
09/12/24 by Simon Clark
The parcel is not delivered yet. Please investigate and let me know what has happened. Thankyou
09/12/24 by S Mcwilliam
Fabulous service! Collected from home in Uk on a Monday and arrived in US on Thursday! Excellent!
09/12/24 by H. Wright
Very good company and servive
08/12/24 by Customer
Easy to use from beginning to end. Good prices. Excellent service. Many thanks
08/12/24 by Robert Davies
Easy to get quotes. Easy to book. Easy to print labels. Easy to drop off at local post office. Easy to track delivery. Delivered well and on time.
08/12/24 by Anon
Simple web interface .. fast shipping from UK to US
08/12/24 by Jeff
Parcel not delivered
08/12/24 by AJC
Sent from uk to Bahrain and parcel arrived quickly and tracking is spot on
08/12/24 by Allison Mackay
Efficient international door to door service. The price and sevice comparisons made choosing a company to use to send gifts to family in Canada much easier. Instructions on how to fill out various bits of paperwork were very helpful. Tracking the parcel was easy and collection and delivery times were exactly as promised.
08/12/24 by Kate H
I always use Parcel Monkey for obtaining best price when sending parcels abroad. It is easy to keep track of delivery status. Highly recommend this company
08/12/24 by Christine
Not fast as I expected, but very reasonable price and my package came safely and whole and Ill do it again.
Thank you
08/12/24 by Sheryll Hecker Summer
Booking and delivery are easy and good but the customer service for the chosen store location was coarse. The person was unaware that they have a label printing service available at their store. I Need to tell him that there is a printing at the store available for parcel on it for their customers.
08/12/24 by Customer
Site very easy to use. Driver who collected parcel very friendly and helpful
08/12/24 by Mrs Helen Gearie
Cheapest fast delivery service around.
08/12/24 by Hajia
Ive always found PM to be excellent. Not only finding the best price, but also creating the necessary paperwork and labels which are needed for overseas deliveries.
Superb service .
08/12/24 by Barry
Fabulous service. Arrived quickly from UK to Australia! Door to door great service!
08/12/24 by Sharon
Collection on time polite and friendly service
08/12/24 by Glenn Merton
No one has come back to me with a delivery that has still not happened
08/12/24 by gordon mcilhone
A great company to use,especially coming up to the Christmas period.The parcel was picked up on time and arrived in the the time period to the customer.I would use parcel monkey again when I have large parcels that need delivering ,regards A.Jennan
08/12/24 by Maggie Watson
Avoid Parcel Monkey at All Costs – Dishonest and Unreachable! I had an absolutely terrible experience with Parcel Monkey and would strongly urge anyone to avoid using their service. After I completed my delivery and paid the agreed amount, I was shocked to receive an additional £48 charge with no clear explanation. Instead, I got a vague message claiming the "dimensions or weight were wrong." To make matters worse, the invoice listed an incorrect declared weight, which was not what I had provided. What really adds insult to injury is their complete lack of customer service. They do not have a contact telephone number, making it impossible to speak to someone directly. I have sent multiple emails seeking clarification and disputing this charge, but they have completely ignored me. To top it all off, they went ahead and took the money from my account without providing any justification or resolution. This company is untrustworthy, and their lack of transparency and support is disgraceful. Save yourself the frustration and choose a provider with proper customer service and integrity. Rating: 1/5 (only because 0 isn’t an option!)
08/12/24 by Shane Deakin
ease of booking and efficiency of delivery
08/12/24 by Cheryl Bingham
Booked a delivery on a day when I was at home. System said it would arrive that day. But it didnt. Delayed until Monday when I cant be at home to sign for product. Not great!
08/12/24 by Joseph Tobias
Brilliant service
07/12/24 by Susan Garrett
Good service, price was good, everything worked as expected.
07/12/24 by Nic Bowman
Excellent service. Easy to use website and very good price.
07/12/24 by Guy Pettigrew
Good collection and delivery
07/12/24 by Mr Kiddle
Always use Parcel Monkey… great as usual. Excellent prices, easy to use and reliable.
07/12/24 by Ian Fenwick
Item was apparently delivered but nobody knows where
07/12/24 by Karen Kyme
Communication is really bad, got a message saying parcel was refused when they didnt attempt to deliver the parcel. Contacted the helpline and said they will follow up and get back to me, which they didnt. Parcel took 5 days not the advertised 2 working days. Really disappointed.
07/12/24 by Tracy
A well packed box of china, marked fragile, arrived in pieces at its destination. Very disappointed.
07/12/24 by Ms Lesley Fraser
Easy to use service.
07/12/24 by Withheld
My parcel PM12624409 has not been delivered in spite of package being with Fedex since 27 Nov. Stuck in Byfleet and I cant get any headway on why. I have contacted and chatted online with Parcel Monkey which was useless since no further information from them and I cant contact anyone directly. I want to my package back if you are unable to deliver it. I will use other courriers from now on.
07/12/24 by Livia
Get my shipping from UK to USA done in simple clicks.
07/12/24 by Ben M
Easy, quick, like the fact system generates all required paperwork for sending packages abroad. Tracking also very good and has enough detail to inspire confidence in the process.
06/12/24 by nicholas buckley
Very easy site to use. Speedy and efficient service
06/12/24 by Gloria James
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