We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,614 reviews.
Overall good service. Only criticism I have that they dont give you time for collection or deliver as with most of the companyes give you 2 hour slot then you dont have to wait for someone 8 am -6pm, people who are not working from home or cant be at home all day this big issue.
My parcel was collected just before 5 and delivered next day safely. Happy with service
02/04/22 by Dhundi Bhusal
Ive not heard from the recipient so guessing delivery went OK. Parcelmonkey website easy to nagivate. Cheaper than Parcelforce direct ???? will continue to use Parcelmonkey for sure
02/04/22 by Lizzie
Very happy with the service. A reasonable price. No problems with collection or delivery. Will use again. Very polite driver.
02/04/22 by Julie Jessup
Your site is easy to use and the prices are good. We used to use Interparcel but we’ve migrated to you now. The only slow part of the service is having to wait for the label.
02/04/22 by Mr Mark Howarth
NO RETURN CALLS NO PARCEL DELIVERED IM DISGUSTED
02/04/22 by Sharon Alston
Unable to track parcel once dropped off in post office for parcel force. Tracking number would not show any info on either parcel monkey or parcel force. Very bad considering I needed to be able to track, hence paying for the service.
02/04/22 by Danny & Co.
I send quite a few large parcels per month. I have found ParcelMonkey to be consistently good with regards to pricing & quality of operation. Have tried other vendors who were by comparison disappointing. Hence recommend ????????✅????
02/04/22 by Elfed Roberts
Smooth process done easy and efficiently
02/04/22 by Customer
All good no complaints
02/04/22 by jeremy
Excellent service
02/04/22 by Customer
The worst stressful expensive experience I’ve ever had i had x4 parcels worth over £500 pounds i paid extra for 24hour guaranteed delivery with full insurance to post to my customers they only collected x3 on 16/03/2022 & then they delivered them all to the wrong address they lost them in Canterbury Kent after 13 days of stressful confusing emails from parcel monkeys dashboard customer service all different people saying different things & demanding proof of postage & me trying to explain myself over & over again they had the cheek to charge me £17:57 for the return of each parcel but I’d already paid them £67:00 pounds for the original postage labels then i only received x2 parcels back on the 30th March & they lost the 3rd parcel worth £200 pounds so I’ve had to refund all of my customers who never received there items plus i had to refund them there full postage costs & parcel monkey refused to accept any blame although they also changed the courier 3 times & changed the labels 3 times plus charged me for 4 failed delivery’s plus 3 parcels they lost they cost me a fortune & they also caused me & my family so much anxiety stress sleepless nights & they don’t even have a contact number I’ll never use parcel monkey again this company is a scam they take your money without your consent & then bribe you to pay them double for each parcel they lose they steal your money & give you false hope saying you may receive your lost parcels back but you have to pay us again avoid this company they should not be allowed to trade as they are involved in a massive money making scam shame on parcel monkey they are a nightmare I’ve received no compensation no refund I’m massively out of pocket & they waisted 15 days of my life how can these people at parcel monkey be allowed to get away with stealing parcels & stealing my money please be aware there’s a massive risk you’ll lose everything Iff you ever use parcel monkey
01/04/22 by Michael
Good service, straightforward procedure. Would use again.
01/04/22 by David Dixon
Quick and efficient
It was extremely easy to book a door to door collection and delivery of a large parcel and for a really good price. It was delivered extremely quickly as well. Only downside there was not update on my account of the parcel being delivered. Other than that I will always be using parcel monkey from now on
01/04/22 by Zara spyropoulos
Still think parcelmonkey provide some good prices. But all the add ons they offer seem to make things expensive.
01/04/22 by Luke B
I paid for global priority. The parcel was weighed and measured accurately - A week later I receive an email telling me the parcel is heavier and a further charge was made. My parcel still hasnt reached its destination! I have no idea where in the world it is and cannot get any response from parcel monkey. Definitely do not recommend and I certainly would never use again. Appalling service!
01/04/22 by Carole Baker
I received an email from Parcel Monkey Uk 31st March asking for a review. All I can give is one star because the parcel I sent has not yet reached its destination in Malta. It should have got there by the 30th March. Once at its destination I can give a positive review.
01/04/22 by S M Law
Collection on time and delivered quick thank you
01/04/22 by Barry
Easy to navigate the website. Very efficient getting the label processed for printing. Delivered to my clients safely. Great service!
01/04/22 by Farnham flowers
All good here. Great service, very easy.
01/04/22 by Nick James
All went well and very efficiently
01/04/22 by CollectPlus Customer
Now 10 days after I posted this parcel, the recipient in Denmark still has not received the parcel. I filled in the appropriate customs duty forms to accompany the parcel. why is it taking this long?
31/03/22 by Birgit Pedersen
Very easy website & fast delivery through Parcelforce. Will use again
31/03/22 by Gwern Tudur
Couldnt have been anymore simpler or reasonably priced. Def would consider using them again.
31/03/22 by Jay Singh
The referral from Parcel Monkey was fine. Parcelforce failed to collect and then claimed that there was nobody available when they came when I can say with absolute certainty that there were three adults present all day. A week later and the parcel is still here.
31/03/22 by Bill Clarke
Easy, reliable, good value
31/03/22 by Customer
Paid £56 and courier never collected. Had to hand delivery to post office. No communication from Parcel Monkey. Poor
31/03/22 by GIULIO GENUARDI
Parcel collected and delivered as expected - but the paperwork and e mails during the collection and delivery process were confusing to say the least. I half expected to get my parcel collected and delivered back to me.Fortunately the collection and delivery worked.
31/03/22 by Richard Marsden
Used this service and ParcelForce to deliver heavy item across the Country. Everything went smoothly and the parcel was delivered on time and intact (it was heavy and slightly fragile although I had packed it well). All in all, I got exactly the service that I paid for.
This is in contrast to using Parcel2Go and TNTDirect the previous day. They did not pick up the parcel, nor did they give any updates. I had to contact them at the end of the day whereupon they told me that the collection was only an ‘estimation’. An 8.5 hour window is quite an estimation… When I spoke to them, their solution was to rebook for the next day BUT I was told that the next day collection was also an estimation and MIGHT NOT HAPPEN!!!
The moral of the story is to use a reputable Company like ParcelForce from the outset if you really want your parcel to be delivered…
31/03/22 by Mr Little
excellent -good price service.easy to pay and book up.
used before--and will use again.
many thanks--good luck.--Garreth
31/03/22 by garreth moreton
I was happy with the service, my parcel was collected on the day they said it would be. I just wish that there was a time frame given for collection of your items. As it was a nice day we sat out in the garden, I did put our cctv on my phone for a few hours constantly watching it so I didn’t miss the van but he parked out of sight and I then almost missed him! If I’d have been given a couple of hours time frame I could have got on with things until the due time. I don’t know if this is a parcel monkey issue or a Parcelforce one though ????????♀️ Other than that, no complaints from me. Good price too.
31/03/22 by Donna Guy
Am regular user. Fine for UK but terrible for USA. Constantly hit you with obviously fraudulent "final charges" which they pretend are being generated by the carrier. Charges are up to double what you pay ! Am considering legal action as getting worse. Dreadful copied and pasted "Customer Service" responses. Unable to escalate.
31/03/22 by Customer
Have used Parcel Monkey many times and overall been very good. However last couple of times my orders have been duplicated and costs doubled. Contacted customer services on both occasions but to date No Response. Very disappointed.
30/03/22 by Jeff
Great experience, quick, efficient and clarity on how to go about sending the item. Thank you.
30/03/22 by Customer
Parcel not collected , customer vanished ,no contact to let me know and another £18 down the toilet , what more needs to be said ?
30/03/22 by Clive
Nice and straight forward
Good tracking
30/03/22 by Michael
Fantastic Service.
Quick and convenient.
30/03/22 by Customer
Parcel never picked up!! I dropped off a parcel at a DPD drop-off point on 22nd, due t be delivered 2-4 days later in Atlanta. Today 30th it has not been picked up from the drop off point let alone that it has bene delivered. This causes my business huge issues
30/03/22 by Cleo Folkes
Very efficient delivery company....thankyou
30/03/22 by Karen Beardsley
This service worked for me I would use it for delivery in the future as it is cheap and instructions are easy to follow.
30/03/22 by Lee
Reliable courier
30/03/22 by Brian
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